Ratings based on 1,012 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Wilmington, NC

Best place we've stayed in Cancun

Posted Mar 20, 2017
Pros: Location was central, the beach was great, the pools excellent.
Cons: Can't think of a thing.
Location: Shopping just north by a few kilometers. Dive shops and ferries to Isla Mujeres just a few kilometers away.
From check-in to check-out the best service and the best food we've had in Cancun. You can barely do anything for yourself without someone coming to take over. The pool staff was incredible. The food at the restaurants is super; very imaginative and well presented. Restaurant service is 5 star. House wines are good, and the upcharge wines are reasonable and well chosen. We so enjoyed our stay and look forward to more in the future.
Comment from Hotel Management
Mar 28, 2017 by Janai Valdez , Hotel Management
Dear Andy, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. We look forward to being your hosts again in this beautiful paradise and make your future stays with us even more enjoyable. Kind regards,
2 out of 5
by A verified traveler from Minnesota

The select employees made it wonderful.

Posted Mar 19, 2017
Marco ( French Dining ), Carlos ( Pool Waiter ), and the entire pool staff were excellent. If I could give them a raise and already miss them. The pool was beyond cold everyday, the staff other than listed above were stuffy, and I had to ask several times for the dry-cleaning, had to call to have OUR room cleaned, to get assistance with the airport transportation took six requests. Why have the application on my phone if all requests are never completed? I was never able to attend the workout classes because they only alowed 5-6 individuals at a time. ( slight frustration ) Above employees: They would be the only reason we would want to return. I would save your money and stay clear of this "top ranked" resort. We had a lot better service and amenities at The Secrets Vine, Aqua Live, and Excellence. I consider myself an easy going person with an above average household income, but I will not be returning unless I found a deal online..... if you see what I am saying. There are far better places to go. I love the sunsets and sunrises, but you can see them anywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler

Premier all inclusive on the beach

Posted Mar 12, 2017
My wife and I had a wonderful experience at le Blanca this past week. The customer service, ambiance and exceptional food made this a vacation to remember. Would definitely recommend and hope to be back.
Comment from Hotel Management
Mar 13, 2017 by Janai Valdez , Hotel Management
Dear guest: Thank you very much for choosing Le Blanc Spa Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

True 5 ⭐️⭐️⭐️⭐️⭐️

Posted Mar 11, 2017
True 5 Star; can't say anything bad; clean hotel; great staff; superior food. Pool area fabulous. Very chic
Comment from Hotel Management
Mar 13, 2017 by Janai Valdez , Hotel Management
Dear guest: Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Very nice hotel, beautiful pool, close to beach

Posted Mar 8, 2017
Upgraded for free to presidential suite, service was excellent. Hotel credit was very useful and got a cabana on the beach and a massage with it. Had an excellent time.
Comment from Hotel Management
Mar 8, 2017 by Janai Valdez , Hotel Management
Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Nice hotel

Posted Mar 6, 2017
Pros: Location and amenities. Lifeguards on duty were very alert and professional.
Cons: Restaurants, especially seafood.
Location: Lots of shopping, downtown nearby.
The location, service, and amenities are great. However, I expected better food, especially seafood dishes.
Comment from Hotel Management
Mar 8, 2017 by Janai Valdez , Hotel Management
Dear Leo: Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Thank you very much for your kind feedback, be assured that your comments will be taken very seriously in order to improve in every aspect, as our priority is our guests satisfaction and comfort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Amazing!! Super convienant high class experience!!!!
Comment from Hotel Management
Mar 6, 2017 by Janai Valdez , Hotel Management
Dear guest: Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest.
2 out of 5
by A verified traveler from Sacramento

Rashes

Posted Feb 26, 2017
Pros: Friendly staff.
Cons: price
Ended up having rashes everywhere. This is our second time coming here. The first time I got rashes all over my body but we thought it was maybe some poison plant I touched. This year exactly the same thing. I don't know what it is but its something to do with that hotel.
Comment from Hotel Management
Mar 6, 2017 by Janai Valdez , Hotel Management
Dear Vince: Thank you very much for choosing Le Blanc Spa Resort as your holiday destination. My most sincere apologies about the situation you have during your stay. Please let me assure you that our only goal day by day is the comfort of our guests and everyone is doing their greatest effort to make our guests feel welcome and create memories. Comments like yours will help us to improve our service level and we will do our best not to repeat this incident in the future with any of our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very calm and relaxing over there.

Posted Feb 22, 2017
It's very nice place. Especially when you are tiered from a big city life this is the right place for you. Food is good. Not excellent though. They overcooked sea bass in Italian restaurant:( beach, pools are good. Service is good too
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent!

Posted Feb 22, 2017
Absolutely loved the hotel and the staff. They treated us so nicely from the moment we stepped foot into the hotel till the moment we left at 4am in the morning. The entire staff was so courteous and helpful...we enjoyed every moment. The place was clean, pools were beautiful, food was great...I can go on and on. My wife and I felt like it was our second honeymoon. We definitely plan to come again!