Ratings based on 1,032 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service/hotel on a great beach

Posted May 25, 2017
If you want an immaculate hotel with impeccable service that makes you feel totally pampered, you need to stay here. Lucinda, and Eliza on the beach will be there with towels & an umbrella and David and Rafael with a drink before you finish the last one. They were the best!! Jonatan, your butler is very helpful. All the staff were amazing and they really take the hotel and your stay over the top. Breakfast and lunch buffets were wonderful. Beach is great for walking with a good swimming place at the end of the point. 3 different pools with one on the beach. Only downside is no balconies unless you stay on the more expensive top floor- missed the balcony for those before dinner drinks. If you like beach view make sure you are not on the lagoon side. You will not find a better all inclusive anywhere.
Comment from Hotel Management
May 25, 2017 by Janai Valdez , Hotel Management
Dear Sarah, Thank you very much for taking the time to share with us your experienced at our Resort. It is very much appreciated your description that let us know how much you enjoyed your stay with us and to know that we achieve our goal which is making you feel that you are exactly in the right place to relax from the everyday routine and let yourself be pampered by us. I assure you that the staff members mentioned will be recognized for their excellent service and attention provided to you. I look forward to welcome you in a very near future! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

The best resort

Posted May 23, 2017
Just came back from a 5day stay at this resort and I am blown away by everything. The service is impeccable, everyone was super friendly and welcoming. They make you feel right at home and are so accomodating to your every request. The food is amazing, with the French restaurant being our favorite!! The 24 hour room service makes late night snacking (too) convenient ;) and there is a butler on every floor to help you book airport shuttles, and answer all your questions. Special shoutout to Marco from Lumiere for his amazing service, and the two butlers on the 2nd floor for their help! One of the best vacations I've had in a long time and I will definitely be going back to stay here again!! Thank you, Le Blanc.
Comment from Hotel Management
May 25, 2017 by Janai Valdez , Hotel Management
Dear RW&AH, Receive my warmest greetings from Cancun. Thank you very much for sharing your recent experience at Le Blanc, I am pleased to know that you enjoyed your holidays. It is always an honor to read reviews that let us know how much you enjoyed the Resort facilities and that our food and beverages that are offered in our restaurants and in room service where delightful to you, but mainly in Lumiere which was your favorte. I truly hope to welcome you in a very near future and create many more memorable and unique experiences. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service!!

Posted May 20, 2017
The hotel is beautiful. They have a staff that spoils you. The restaurants are also beautiful. The food was decent. I wouldn't say 5 star but they claim it to be. I preferred the international restaurant as it didn't require reservations, was a buffet style and you could dress more casually. The hotel credit or points they offer don't buy much, but the massage was worth it.
Comment from Hotel Management
May 22, 2017 by Janai Valdez , Hotel Management
Dear Guest, Thank you for your kind review. I would like to thank you for taking the time to share your experience at our Resort, know that it is very important for us to receive such kind comments, as they encourage us to keep working hard and keep improving. On behalf of Le Blanc’s team we hope to welcome you back in a not so far future. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Argentina

Amazing hotel with great staff and lovely food!

Posted May 13, 2017
Was truly a memorable experience. The hotel has a wonderful location excellent facilities great staff and amazing food. My only comment would be "what purpose do the butlers really serve ".
Comment from Hotel Management
May 13, 2017 by Janai Valdez , Hotel Management
Dear Stephen, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Thank you very much for your kind feedback, be assured that your comments will be taken very seriously in order to improve in every aspect, as our priority is our guests satisfaction and comfort. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Worth, Texas

Best of the Best in Cancun

Posted May 8, 2017
Pros: Le Blanc is not a super size resort. It is the perfect size. It is clean, well staffed and up-scaled.
Cons: We had a group of 16, so dinner took a bit longer then we would have liked, but on our prior visits, when there was just 4 of us, it was great.
Location: We never left the resort.
This is our third stay at Le Blanc. We had such a great time on our first 2 visits that we brought 7 other couples back to celebrate my wife's birthday. We have also stayed at the other Palace Resort properties in Cancun as well as several others. Hands down this is the best Adult only resort in Cancun. The food is great, the bar stocks premium liquor and the overall service is fantastic. The butler service is the icing on the cake.
Comment from Hotel Management
May 9, 2017 by Janai Valdez , Hotel Management
Dear Pfaff's , Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Thank you very much for your kind feedback, be assured that your comments will be taken very seriously in order to improve in every aspect, as our priority is our guests satisfaction and comfort. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Lets start with all the great qualities The place is clean. The food is excellent. The pools are beautiful the views are amazing. The staff service is great. The yoga classes with Ambar are very well taught. The spa is terrific and the massages are very well done. here is why they are not 5 star. After a 10 hour journey to get to the resort the last thing you want to hear is a sales pitch for Palace Premier Membership. An immediate turn off. The reason I came to the resort was to escape the constant sales pitching and unfortunately that was the first thing thrown at me. The other negative is the so called resort credits. The resort credits are in a word worthless! Example we had a couples massage and used $250 so called resort credit. "sounds great" but the truth is we gave them the resort credit and still had to pay over $190U.S. dollars for the massage and also tip on top. The massage was great but not worth nearly $450. Lastly the bathroom in the room has very little privacy I think it was poorly designed. I own 2 successful small businesses in the US and if I could make a recommendation to the management at Leblanc. it would be to not pitch for Palace Premier Membership. The property and staff sell the beautiful resort on there own. Just give a brochure. Also eliminate the resort credits and charge a reasonable fee for spa services and other extras. Less is more! Overall the resort is amazing along with the staff..
Comment from Hotel Management
May 9, 2017 by Janai Valdez , Hotel Management
Dear Guest, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. My most sincere apologies, if we did not fulfill your expectations in any moment of your stay. Please know that comments like yours will help us to improve our service level and we will do our best not to repeat this incident in the future with any of our guest. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel close to beach

Posted May 4, 2017
Staffs are very friendly and helpful. Reataurants are great. Foods quality is excellent.
Comment from Hotel Management
May 11, 2017 by Janai Valdez , Hotel Management
Dear Toshi, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Amazing customer service and beautiful location

Posted Apr 20, 2017
The hotel staff was so courteous and attentive at all times. The room was great and our butler Joel was on top of everything. The server Raphael down at the beach area remebered all our food and beverage, likes and dislikes he took care of us fabulously. We will be booking Le Blanc and palace resorts for all our future Cancun travels. There isn't a bad view from any room we stayed in a junior suite which was simply perfect.
Comment from Hotel Management
Apr 22, 2017 by Janai Valdez , Hotel Management
Dear Jess, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Excellent service and excellent resort

Posted Apr 15, 2017
Excellent Hotel, excellent service, very good food and drinks, very nice pool and beach. Definitely will go back again. Thank you Le Blanc. Excellent experience!!
Comment from Hotel Management
Apr 17, 2017 by Janai Valdez , Hotel Management
Dear Gordon, Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Va

Beautiful! Staff was amazing! Spa is breathtaking

Posted Apr 2, 2017
The staff, from the Butlers to the housekeeping, were very friendly and willing to do whatever you needed. We came to celebrate our anniversary and when we arrived our room was decorated with rose petals n a bottle of champagne on ice! Food was amazing! You can ask the chefs to make it spicy and they will for you. On the beach there's water in ice buckets on request and staff for drink n food orders. The pool has swim up bar but I didn't even use it as there's staff there also to wait on you hand and foot. There's nightly entertainment. On our last night they had decorated our table w rose petals and I asked for a special chocolate soufflé and they made it for me! Oh big thing- resort credit is divided up on what u use (spa, golf, lobster, tour) and then you pay 16%. All of your credits can not be applied to the spa for example. And then you pay 16%. Still not bad but it was a loop hole that anyone traveling there thinking u have all these credits n it will be free n it's not. But otherwise a beautiful establishment with great beach n pools! Did I mention our room was beautiful with the areomatherapy and pillow menu and the jacuzzi with rose petals!! Just beautiful!!
Comment from Hotel Management
Apr 26, 2017 by Janai Valdez , Hotel Management
Dear dina: Thank you very much for choosing Le Blanc Spa & Resort as your holiday destination. Our guests play a key role in helping us to improve our services and we truly appreciate your feedback. We are delighted to read that we manage to exceed your expectations and you have had a wonderful time while being our guest. Sincerely,