3 outdoor pools, pool umbrellas, sun loungers

Reviews of Le Blanc Spa Resort Cancun – Adults Only – All Inclusive

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 808 out of 1005 reviews" "
Rating 8 - Good. 119 out of 1005 reviews" "
Rating 6 - Okay. 36 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely wonderful! We enjoyed everything. The food at all the restaurants were all phenomenal! And the butler service was top notch! I highly recommend this resort to any adult traveling to Cancun!
Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Apr 17, 2024
Dear Sonya,Thank you for your glowing review of our hotel! We are thrilled to hear that you enjoyed everything about your stay, from the phenomenal food at all our restaurants to the top-notch butler service. Your recommendation means the world to us, and we can't wait to welcome you back on your next trip to Cancun!Warm regards,

10/10 Excellent

Sophie, troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice relaxing clean and amazing service.
Stayed 2 nights in Apr 2024
Response from Le Blanc Spa Resorts Cancun on Apr 16, 2024
Dear Sophie,Thank you for sharing your experience with us! We're thrilled to hear that you found our resort to be relaxing, clean, and that you received amazing service during your stay. Providing a comfortable and enjoyable environment for our guests is always our top priority, and we're glad we could deliver that for you. We look forward to welcoming you back for another wonderful stay!Best regards,

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the hospitality to the food to cleanliness, this hotel was by far the best one we have stayed at in Cancun.
Stayed 3 nights in Apr 2024
Response from Le Blanc Spa Resorts Cancun on Apr 12, 2024
Dear Rudy,Thank you so much for your wonderful feedback! We're thrilled to hear that your experience at our hotel exceeded your expectations and that you found it to be the best one you've stayed at in Cancun. Providing exceptional hospitality, delicious food, and maintaining high standards of cleanliness are our top priorities, and we're delighted that we were able to deliver on all fronts during your stay.We truly appreciate your kind words and your recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic experience in the future.Warm regards,

8/10 Good

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly staff but I would have liked more lively music around the pool. The food in the Buffet was not outstanding. My $150 expedía credit had too many restrictions as to how to use in shops and spas. Didn’t use. Hotel was too modern for my taste
Stayed 3 nights in Apr 2024
Response from Le Blanc Spa Resorts Cancun on Apr 10, 2024
Dear Rosa,Thank you for sharing your feedback. We're glad to hear you found our staff friendly. We'll take your comments into consideration as we continue to improve our services. We hope to welcome you back again in the future.Best regards,

10/10 Excellent

Brianny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. From the food to the service everything was great! I can’t wait to go back
Stayed 3 nights in Apr 2024
Response from Le Blanc Spa Resorts Los Cabos on Apr 9, 2024
Dear Brianny,We're thrilled to hear that you had an amazing experience with us! Thank you for your kind words about our food and service. We can't wait to welcome you back for another fantastic stay. Until then, safe travels and see you soon!Best regards,

10/10 Excellent

Living the Sanchez, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia en Le Blanc fue un 10/10. La comida espectacular, todo el staff muy educados y cordiales. Mi mayor y mejor experiencia fue en el restaurante Bella, es comida Italiana, el menú es súper variado y es cena de 2 tiempos. Mis felicitaciones al Chef Irving, disfruto muchísimo mi paladar toda la noche, desde la bebida hasta el delicioso postre. La atención brindada por el capitán Miguel y nuestros meseros Alberto y Pacual realmente hicieron una noche inolvidable en Le Blanc. Las habitación un plus, y nuestro mayordomo Miguel siempre atentos a cualquier necesidad. Recomiendo este hotel con los ojos cerrados.
Stayed 3 nights in Apr 2024
Response from Le Blanc Spa Resorts Cancun on Apr 9, 2024
Estimado Living the Sanchez,¡Qué maravillosa reseña! Nos alegra mucho saber que su estancia en Le Blanc fue perfecta y que disfrutó de nuestra comida espectacular y del servicio cordial de nuestro staff. Nos complace especialmente saber que su experiencia en el restaurante Bella fue excepcional, gracias a la variedad del menú y al excelente servicio proporcionado por el Chef Irving, el capitán Miguel y los meseros Alberto y Pacual. Transmitiremos sus elogios a todo el equipo. Esperamos darle la bienvenida de nuevo en el futuro y que disfruté de otra experiencia inolvidable en Le Blanc. ¡Gracias por recomendarnos con tanta confianza!Saludos cordiales,

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time! It's clean, the food was delicious, and everyone was so nicd
Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Apr 1, 2024
Dear Lisa,We're thrilled to hear that you had the best time at Le Blanc! Providing a clean environment, delicious food, and excellent service is our top priority, and we're delighted that we could exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic experience in the future!Best regards,

10/10 Excellent

Dustin

Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Apr 16, 2024
Dear Dustin,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and that our staff made your experience memorable. We strive to provide exceptional service and create unforgettable moments for our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Joon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super attentive and the facilities were beautiful
Stayed 5 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 28, 2024
Dear Joon,Thank you for taking the time to share your feedback about your recent experience at our resort. We are delighted to hear that you found our staff to be super attentive and that you enjoyed the beauty of our facilities.At our resort, we strive to provide exceptional service and create a memorable experience for all our guests. It is gratifying to know that our efforts were reflected in your stay.Your kind words are truly appreciated, and we will be sure to share them with our team members. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Cynthia

Stayed 2 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Apr 15, 2024
Dear Cynthia,Thank you for taking the time to rate us! Knowing that you had an exceptional experience at our hotel is very rewarding for us. We hope to remain your preferred choice for accommodation in the future. If you ever need anything during your next stay or have any feedback to share, we are at your service. We hope to see you again soon!Best regards,

10/10 Excellent

Lamont

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was excellent (and I'm picky) Service was outstanding
Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 26, 2024
Dear Lamont,,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the food and that our service exceeded your expectations. Providing excellent service and delicious meals is our priority, and we're delighted that we were able to meet your standards, even as a discerning guest.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Best regards,

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was wonderful. The staff were friendly and helpful. The coffee shop staff were friendly and attentive. I cannot say enough good things about my experience. I'm hoping to return in the future for another week of pampering and rest.
Stayed 6 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 25, 2024
Dear Patty,Thank you so much for your kind words and glowing review! We are thrilled to hear that you had a wonderful experience during your stay at our resort. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that our staff, including those at the coffee shop, contributed to making your stay enjoyable.We truly appreciate your feedback and we can't wait to welcome you back in the future for another week of pampering and relaxation.Looking forward to seeing you again soon!Warm regards,

10/10 Excellent

Chiqiang

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Le Blanc Spa Resorts Los Cabos on Mar 22, 2024
Dear Chiqiang,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and that our staff made your experience memorable. We strive to provide exceptional service and create unforgettable moments for our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to relax and make new friendships.
Stayed 5 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 20, 2024
Dear Mark,Thank you for sharing your experience! We're delighted to hear that Le Blanc Spa Resorts Cancun provided you with a relaxing environment where you could forge new friendships. Creating a welcoming atmosphere where guests can connect and unwind is always our goal. We look forward to welcoming you back for more memorable experiences and new connections in the future! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Best regards,

10/10 Excellent

elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing views
Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Los Cabos on Mar 18, 2024
Dear Elizabeth,Thank you for your comment! We're delighted to hear that you enjoyed the views and found Le Blanc Spa Resorts Los Cabos to be a great property. We appreciate your support and hope to welcome you back in the future for another wonderful stay.Best regards,

10/10 Excellent

Taewon

Stayed 5 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Apr 2, 2024
Dear Taewon,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and that our staff made your experience memorable. We strive to provide exceptional service and create unforgettable moments for our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 13, 2024
Dear Robert,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and that our staff made your experience memorable. We strive to provide exceptional service and create unforgettable moments for our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Rasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel and staff at Le Blanc.
Stayed 7 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 11, 2024
Dear Rasha,We're thrilled to hear that you had such a fantastic experience at Le Blanc! Our team works hard to provide the best service possible, and it's wonderful to know that their efforts made your stay memorable. If you ever decide to visit us again, we'll be here to welcome you with open arms. Thank you for choosing Le Blanc Cancun!Best regards,

10/10 Excellent

Steven, SACRAMENTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice adults only. Beach is great, swimmable
Stayed 7 nights in Feb 2024

10/10 Excellent

Mirel, El Paso

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Travel to Cancun quite often and I can honestly say this is been the best guest service I have ever had. This is heaven
Stayed 3 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 11, 2024
Dear Mirel,We're delighted to hear that you had such an exceptional experience at our resort in Cancun! Providing top-notch guest service is our priority, and we're thrilled that our efforts made your stay feel like heaven. We look forward to welcoming you back on your future visits to Le Blanc Cancun!Best regards,

10/10 Excellent

Liannis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Best all inclusive experience
Stayed 4 nights in Mar 2024
Response from Le Blanc Spa Resorts Cancun on Mar 13, 2024
Dear Liannis,Thank you so much for your kind words! We're delighted to hear that you found our property beautiful and that you had an excellent experience with our service.Providing the best all-inclusive experience is our goal, and we're thrilled that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best regards,

10/10 Excellent

SALLY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 14 nights in Feb 2024
Response from Le Blanc Spa Resorts Cancun on Mar 7, 2024
Dear Sally,Thank you for your feedback! We're delighted to hear that you enjoyed your experience at our property. If there's anything specific you'd like to share or any aspect of your stay you'd like to highlight, please feel free to let us know. We appreciate your support and hope to welcome you back soon!Best regards,

10/10 Excellent

Angela

Stayed 5 nights in Feb 2024
Response from Le Blanc Spa Resorts Los Cabos on Mar 20, 2024
Dear Angela,Thank you for your outstanding 5-star rating! Your satisfaction is our priority, and we're thrilled to have provided you with a wonderful experience. We eagerly anticipate your return and are committed to making every visit memorable. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Your feedback is invaluable to us!Best regards,

10/10 Excellent

Rama Krishna, LEANDER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, property and location are amazing
Stayed 3 nights in Feb 2024
Response from Le Blanc Spa Resorts Cancun on Feb 27, 2024
Dear Rama Krishna,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed the food, property, and location during your stay. At Le Blanc, we strive to provide exceptional experiences for our guests, and it's wonderful to know that we succeeded in meeting your expectations. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back for another amazing stay in the future!Best regards,

10/10 Excellent

Rami, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Le Blanc Spa Resorts Cancun on Feb 16, 2024
Dear Rami, Thank you for your outstanding 5-star rating! Your satisfaction is our priority, and we're thrilled to have provided you with a wonderful experience. We eagerly anticipate your return and are committed to making every visit memorable. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Your feedback is invaluable to us!Best regards,

10/10 Excellent

kamran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with high quality dining.
Stayed 5 nights in Feb 2024
Response from Le Blanc Spa Resorts Cancun on Feb 15, 2024
Dear Kamran,Thank you for your kind words! We're delighted to hear that you found our resort beautiful and enjoyed the high-quality dining experiences we offer. Providing our guests with exceptional dining options is a top priority for us, and we're thrilled that you appreciated it.We hope to have the pleasure of welcoming you back to our resort in the near future for another memorable stay.Warm regards,

10/10 Excellent

reese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best food at any all inclusive we have tried
Stayed 8 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Feb 12, 2024
Dear Reese,Thank you for your glowing review! We're delighted to hear that you enjoyed the food during your stay with us. Providing delicious and memorable dining experiences is one of our top priorities, and we're thrilled that we exceeded your expectations. Our culinary team works hard to create a diverse and high-quality menu, and it's rewarding to hear that their efforts are appreciated.We hope to have the pleasure of serving you again in the future.Best regards,

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Nov 2023
Response from Le Blanc Spa Resorts Cancun on Feb 8, 2024
Dear Irina, Thank you very much for your 5-star rating! We are delighted to hear that you had a wonderful stay at our hotel. We hope you enjoyed your time with us, and we look forward to welcoming you back soon. If you have any suggestions or feedback in the future, please feel free to share. We are here to make your next visit just as memorable!Best regards,

10/10 Excellent

Junichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Le Blanc Spa Resorts Cancun on Feb 6, 2024
Dear Junichiro,Thank you for your outstanding 5-star rating! Your satisfaction is our priority, and we're thrilled to have provided you with a wonderful experience. We eagerly anticipate your return and are committed to making every visit memorable. If there's anything we can do to enhance your future stays, please don't hesitate to let us know. Your feedback is invaluable to us!Best regards,

10/10 Excellent

Lolita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No buffet dinners, only breakfast and lunch. All the restaurants need to make reservations. They are all superb. Usually the Japanese restaurants in Caribbean resorts are sub-par. This one was higher quality than expected.
Stayed 6 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Feb 5, 2024
Dear Lolita,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the dining options at our resort, and we appreciate your compliments regarding the quality of our restaurants.At Le Blanc, we strive to provide our guests with exceptional culinary experiences, and we are delighted to learn that you found all of our restaurants to be superb. We are particularly glad to hear that you enjoyed the Japanese restaurant, as we are committed to offering high-quality cuisine across all of our dining venues.We understand the importance of reservations to ensure a seamless dining experience, and we thank you for highlighting this aspect of our service.Once again, thank you for choosing Le Blanc Cancun, and we look forward to welcoming you back for another memorable stay in the future.Best regards,

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and incredible staff…
Stayed 4 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Feb 5, 2024
Dear Benjamin, Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our property and that our staff made your experience memorable. We strive to provide exceptional service and create unforgettable moments for our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,

10/10 Excellent

SANG UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 10/10. Great service, Victor at the breakfast buffet was great, and all amenities was top notch!
Stayed 3 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Jan 30, 2024
Dear Sang Uk,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a 10/10 experience during your stay at our resort.It's fantastic to know that you received great service from our team members, and we'll be sure to pass along your compliments to Victor at the breakfast buffet. We strive to provide top-notch amenities and service to all our guests, and we're delighted that we exceeded your expectations.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience!Best regards,

10/10 Excellent

Crystal D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property, the staff was amazing and it’s a great get away for anyone looking to relax and unwind with adults only
Stayed 3 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Jan 30, 2024
Dear Crystal,Thank you for your wonderful feedback! We're delighted to hear that you loved our property and that you found our staff to be amazing.At Le Blanc, we strive to create a serene and relaxing environment for our guests, and we're thrilled to know that you found it to be a perfect getaway for unwinding and relaxation.If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to reach out. We're here to ensure that you have a memorable and rejuvenating experience with us.Thank you once again for choosing Le Blanc Cancun, and we look forward to welcoming you back for another relaxing stay!Warm regards,

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an unbelievable experience! Would recommend to any who are interested.
Stayed 5 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Jan 25, 2024
Dear Tyler,Thank you for your enthusiastic recommendation! We're thrilled to hear that you had an unbelievable experience during your stay with us. It's our goal to provide exceptional service and create unforgettable memories for our guests, and we're delighted to know that we succeeded in doing so for you.We appreciate your kind words and recommendation. Should you or anyone else you know be interested in visiting us, we would be honored to welcome them and ensure they have an incredible experience as well.Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,

10/10 Excellent

Ru, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great!
Stayed 5 nights in Dec 2023
Response from Le Blanc Spa Resorts Cancun on Jan 15, 2024
Dear Ru,Thank you for taking the time to rate us! Knowing that you had an exceptional experience at our hotel is very rewarding for us. We hope to remain your preferred choice for accommodation in the future. If you ever need anything during your next stay or have any feedback to share, we are at your service. We hope to see you again soon!Best regards,

10/10 Excellent

cecilia, BELLAIRE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all-around. Will definitely return!
Stayed 3 nights in Jan 2024
Response from Le Blanc Spa Resorts Cancun on Jan 15, 2024
Dear Cecilia,Thank you for your brief yet glowing review! We are thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to the pleasure of welcoming you back in the future. Should you have any specific preferences or requests for your next visit, please feel free to let us know. Until then, safe travels!Best regards,

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Lose the high pressure sales stuff.
Stayed 4 nights in Jan 2024
Response from Moon Palace Cancun on Jan 10, 2024
Dear Daniel,Thank you for taking the time to share your feedback and tell us about your stay. We are delighted received you 5 /5 ratings. We have also noted your recommendations.We look forward to you coming back soon.Best Regards

10/10 Excellent

Sudeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, everything was clean, great dining options. They even packed lunch on our departure day at 5 am! Overall it deserves its five diamond award.
Stayed 6 nights in Dec 2023
Response from Le Blanc Cancun on Jan 9, 2024
Dear Sundeep,Thank you for sharing your feedback and for tell us about your fantastic stay. We are happy to hear your had and great stay and we exceeded your expectations. Thank you for sharing and we hope to welcome you back.Best Regards

4/10 Poor

Ghazaleh

Traveled with group
Liked: Cleanliness
We stayed at the other le blanc a couple of years ago and had a great experience other than the fact that while we waited for the car going back to the airport, after checking out they talked my husband to purchase a another stay at the property which was really no bargain! We ended up w a $2500 voucher which we didn’t use till it expired. But that was on us. At the Cancun property, they also tried but this time we knew better. About this propert, the wait staff, cleaning people etc. were amazing. The MANAGING staff not so much. The room we had, was very uncomfortable. Our friends who chose a less expensive room had a better space. Our bathroom was very small, the room set up was very awkward. Half the room was a step down with sharp corners that we had to be cautious not to fall down in the middle of the night. They had an upgrade which was offered to us at a higher rate, so there was definitely an upgrade available but when asked about it,they said no and the best they could do was to give us a cabana on the beach on a day that rained all day! They had great dinning options however, the nicer restaurants were booked so we ended up eating at their buffet most of the time. We’re not drinkers so definitely didn’t take advantage of the all you can drink. So I feel like the least they could’ve done for us was to honor the free upgrade for us to move us out of the more expensive but worst choice of a room. I would not be going back to this property any time soon.
Stayed 4 nights in Dec 2023
Response from Le Blanc Cancun on Jan 10, 2024
Dear Ghazaleh,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear you did not have a fulfilling stay. This raging for the room to dinner reservation availability. We are sorry that we did not meet your expectation. Room upgrades are based on availability and also at an additional cost. For future reference, please download our Moon Palace App to assist you with making reservation in advance after checking in. We do hope to welcome you back for a more fulfilling stay.Best Regards

10/10 Excellent

Tomoaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive hotel in Cancun!
Stayed 4 nights in Dec 2023
Response from Le Blanc Cancun on Jan 9, 2024
Dear Tomoaki,Awesome!Thank you for sharing your feedback. We are glad to have had you here and we hope to welcome you back!Best Regards

10/10 Excellent

Acacio

Stayed 4 nights in Dec 2023
Response from Le Blanc Spa Resorts Cancun on Jan 23, 2024
Dear Acacio,Thank you for taking the time to rate us! Knowing that you had an exceptional experience at our hotel is very rewarding for us. We hope to remain your preferred choice for accommodation in the future. If you ever need anything during your next stay or have any feedback to share, we are at your service. We hope to see you again soon!Best regards,

4/10 Poor

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Le Blanc Cancun on Jan 9, 2024
Hello Nicholas,Thank you for sharing your 4/5 ratings.Best Regards

10/10 Excellent

JaNan

Stayed 5 nights in Dec 2023
Response from Le Blanc Cancun on Jan 2, 2024
Hello JaNan,Thank you for sharing your 5 stars ratings.Best Regards

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most luxurious place that I have ever been to! It was wonderful from beginning to end!!
Stayed 5 nights in Dec 2023
Response from Le Blanc Cancun on Jan 1, 2024
Dear Eric,Amazing!Thank you for sharing your fantastic review and for telling us about your stay. We are delighted to have had you here with us and to have met your expectations.It was a pleasure hosting your stay, and we hope to welcome you back.Best Regards

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about La Blanc. Our butler was amazing! We stayed in the honeymoon suite that overlooked the ocean. So worth it! We were treated like royalty. The food was so flavorful and delicious. A few tips: make sure to reserve dinner in advance, download the app for planning, book the hydrotherapy spa (it’s included), brings lots of $1’s, $5’s, $10’s and $20’s. They don’t always have access to change.
Stayed 4 nights in Dec 2023
Response from Le Blanc Cancun on Jan 1, 2024
Dear Cassandra,We appreciate you taking the time to share your review and tell us about your magnificent stay. We are happy to have had you here. We would also like to thank you for sharing your recommendations.It was our pleasure hosting your stay and we cant wait to welcome you back.Kindest Regards

2/10 Terrible

Verified traveler

Avoid!
If something goes wrong, this is extremely commercial property where the staff in charge have no power to solve or rectify issues appropriately. The lights stopped working in our room at 6pm. By the time someone attended at 7pm they couldn’t fix it in time so we had to get ready for dinner in complete darkness. When we came back at 10pm we assumed had been fixed as we had not heard anything but we were wrong! Complete darkness with dirty plates from lunch still there. Asked to speak to duty manager whose response was well it’s your last night do you just want to stay in that room. When we replied no it’s dangerous we can’t see anything we were given another inferior room and asked to wait 30mins whilst the maid prepared the room. We then had to pack all our belongings in the dark and move rooms in the middle of the night. No apology or compensation offered. Pay over £1k a night for this experience. I have stayed all over the world and in circumstances like this and have never experienced something like this - almost surreal. A hotel of this standard should be able to handle these issues more appropriately. On complaining at check out we were offered an upgraded room for our next stay….they don’t value normal guests or invite an environment where you want to return unless you join their membership they do not care about loyalty. We will not return!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Ms. Leeman;Thank you for taking the time to share your feedback about your recent stay at Le Blanc Spa Resort Cancun. We sincerely apologize for any inconvenience or disappointment you experienced during your visit.We are committed to offer first class facilities, accommodations and services, that is why we are sorry to receive your comments and learn that you encountered inconveniences in your room, every detail has been noted, and has been addressed with the staff and most important manager team to implement corrective actions and improvements.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with an improved experience.Cordially,

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service here is great! They do talk you into sitting through a high-pressure vacation club presentation which leaves a bad taste in your mouth right away. I did have a hard time communicating with the hotel before our stay which was annoying.
Stayed 4 nights in Dec 2023
Response from Le Blanc Spa Resorts Cancun on Feb 5, 2024
Dear Eric,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the food and service during your stay. However, we apologize for any inconvenience caused by the high-pressure vacation club presentation and the communication challenges before your stay. We take your feedback seriously and will address these concerns with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Best regards,

10/10 Excellent

Sharon

Stayed 4 nights in Dec 2023
Response from Hotel Management on Dec 29, 2023
Dear Ms. Sharon; Thank you for taking the time to share your positive review rating and fabulous comments. We hope to welcome you back very soon ¡Best Regards!

10/10 Excellent

Brandon, Frederick

Traveled with partner
Liked: Cleanliness, staff & service
Very nice place! Would recommend.
Stayed 5 nights in Dec 2023
Response from Hotel Management on Dec 26, 2023
Dear Mr. Brandon; Thank you for taking the time to share your positive review rating and fabulous comments. We hope to welcome you back very soon ¡Best Regards!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Le Blanc Spa Resorts Cancun on Jan 11, 2024
Dear Christopher,We sincerely appreciate your 5-star rating. Your satisfaction is our greatest reward. We hope to have exceeded your expectations during your stay, and we hope you enjoyed all our services and facilities. Please do not hesitate to reach out if you need anything on your next visit. We look forward to welcoming you back soon!Best regards,