Ratings based on 3,849 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from arkansas

Wonderful

Posted Jun 27, 2017
Pros: Wonderful spa, restaurants, beautiful beach and swimming pools, room was perfect.
Aqua was a wonderful getaway for me and my husband. The staff was wonderful and overly helpful. Room was beautiful. Very comfy. Different options in restaurants. Food was great especially MBs. We enjoyed the Romantic dinner for our 20th anniversary. Wonderful. The spa facility was wonderful. We will definitely be back.
5 out of 5
Recommended
for Couples
by A verified traveler from Yonkers, New York

Great location. Good Food. Friendly Staff

Posted Jun 26, 2017
This wasn't my first time in Cancun, it was my first time at Live Aqua and it is, by far, my favorite resort to stay in! They had a great choice of restaurants, but the Buffet was also a good options. CLEAN. Everywhere you went in this hotel, it was clean. The staff was very friendly. they always has a smile on and greeted you as if you were family!. I would definitely be back!
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

First Time Stay = Awesome

Posted Jun 26, 2017
Pros: The hospitality was phenomenal. I cannot describe how much we appreciated the customer service.
Cons: We loved that the resort was a bit more reserved, but hoped for a little more upbeat music at the pool and a few more nightlife options.
Location: La Isla Shopping Village is literally right across the street - 5 minute walk. Perfect for spending an afternoon shopping around.
I spent my birthday weekend (Thursday-Sunday) here with my boyfriend. It was our first time staying at Live Aqua and it was phenomenal. I can't begin to tell you how awesome the staff was. I've never experienced such wonderful customer service from every employee that helped us throughout our stay. The resort isn't as huge as other places I've stayed at, but we really loved it - the pool, restaurants, and bars were never crazy crowded. The atmosphere was so calm and very zen. We loved that the pool didn't play crazy loud music. The infinity pools overlooking the beach was probably the main reason why I chose this hotel. The view was absolutely gorgeous! Overall, our stay was very relaxing and it was a perfect way to celebrate my birthday.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice Hotel to relax

Posted Jun 25, 2017
Pros: Good service, relaxing atmosphere
Cons: Sales of vacation plan less aggresive.
Location: Hotel well located. Restaurants and disco close to the hotel
This is a nice hotel. You will get the feeling you are at a SPA all the time, the sound of the water, the smell, the music, how the hotel personnel clothing. The service is awesome, The food is good, the restaurants are originals: The Hidden Garden: asian food, Verenna: Italian food, etc, but please don't miss the opportunity of going to the MB, you will be amazed with the originality of the plates. All the rooms and areas are vey clean. The swimming pools are nice. The beach is just right there with nice white sand, the water could have regular to medium waves. There is a mall just across the street and you can take public transportation to move to other places, like malls, disco, etc. When checking in you are going to be offered a vacation plan. For listening what they have to offer the next day of your arrival you can have some discounts on any excursion you are planning to make, just be careful because this explanation on how it works can take three hours of your time, and the sales pitch could be a little bit pushy. In general It was a great experience and very enjoyable.
Comment from Hotel Management
Jun 26, 2017 by Alfredo Santamaria, General Manager , Hotel Management
Thank you so much for your spot on comments, where the warmth of our service, the quality and variety of culinary options and most of all, our serene atmosphere, are highlighted. I am sure your tips and recommendations will be of great use to our fellow readers, when researching their next getaway destinations. We look forward to having you back, and far exceeding your recent experience. Sincerely, Alfredo Santamaria, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

SUPERB!!

Posted Jun 24, 2017
Beyond clean + extremely hospitable staff + delicious food esp at MB + blue ocean water + white sands + shopping within walking distance (luxury shops + f21 etc) + my husband and I were blown away at how amazing this place was!
Comment from Hotel Management
Jun 26, 2017 by Alfredo Santamaria General Manager , Hotel Management
I am truly delighed to read that your experience was truly superb in every way, from our privileged location, warmth of the service, to the quality and variety of culinary options. We look forward to the opportunity of being your hosts once again, and making your experience more enjoyable than the last. Kind regards, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Relaxation all the way

Posted Jun 22, 2017
Everything was amazing!! Beach, staff ect. Only downfall, the "1 1/2 hour" pitch for membership turned into 3 1/2 hours. Too long away from being able to do something else with our time. If you can, avoid it. Spend it doing what you want. Overall, an absolutely amazing time.
Comment from Hotel Management
Jun 26, 2017 by Alfredo Santamaria General Manager, Hotel Management
We are honored to receive such positive feedback regarding our guests stay. We appreciate your comments and would be delighted to be your hosts once again and exceed your expectations. Warm Greetings, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from North Carolina

Excellent Hotel, Even Better Staff

Posted Jun 22, 2017
Pros: Staff and food
Cons: Help change out US dollars.
Location: Great location on the beach!
We had an amazing time at Live Aqua. The food was fantastic, rooms had amazing views, and food was great. No complaints as everything was smooth and all the staff were super helpful.
Comment from Hotel Management
Jun 26, 2017 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for sharing such wonderful feedback. We are delighted to know that every aspect of our service was enjoyable and went smoothly, providing a relaxing atmosphere for you. We look forward to your return, Alfredo Santamaria, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

now that was a great vacation

Posted Jun 19, 2017
Pros: they had a variety of restaurants. The crepe station was cool, the coffee on fire, live music, the midnight bar. Great staff! room service!
Cons: MB restaurant needs to get the food up to the quality of the rest of the resort.
Location: jungle tours. jungletourcancun.com, snorkling in the ocean was cool. Across the street from Live is the mall.
The 1st day there was a bit of a mixup. I reserved a king bed and only 2 queen bed rooms were available. ok so we had to switch the next day - not too bad. The 1st night we went to MB the fancy restaurant (must wear pants). I was disappointed the food was warm (not hot) and not very good. I was nervous that the rest of the trip would be lots of unappetizing food. The following day we switched rooms and tried a different place to eat. At breakfast the buffet was excellent and from that point on the different places to eat were all great! Everything was great from Hidden gardens amazing soups and food, the outdoor barbecue, shrimp tacos on the beach, the sushi was a must every night, smoothies in the morning, free starbucks - go into the gift store and get some! ask for the food menu when at the pool. each place has different lunch and dinner menus. so check out the places at different times. the staff is awesome! friendly and attentive. drinks all day. get the mixed coladas. mango tango, miami vice, mudslide... to name a few. what to not do: They do have a 90 minute vacation club presentation for some small discounts - skip it. one offer is a Tulum trip and stop at a very pricey jewelry store. Tulum is a small ruins site about 1.5 hours by cab. regularly few bucks to get in. not worth the 3+ hour drive. not worth taking the bus to cancun. its a 1 1/2 block of tourist traps. since its unlimited drinks at Live why bother?!? hope to go back soon!
Comment from Hotel Management
Jun 21, 2017 by Alfredo Santamaria, General Manager , Hotel Management
I greatly appreciate the time you have invested in sharing such a wonderful and detailed review, where we can read about so many positive aspects of your experience. I would just like to clarify that even though the pastries, paninis and house coffee at the deli are included, the Starbucks coffee is not, and does have an additional charge. This just to avoid any future misunderstandings in the extra charges. Once again, we appreciate your visit, and hope to have the chance of being your hosts once again in the near future. Warm Regards, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Raleigh, NC

Third Live Aqua Trip

Posted Jun 14, 2017
Pros: The hotel is very clean. The sevice is excellent. LOVE the pools. LOVE the food.
Live Aqua is a wonderful resort. It is beautiful. Clean rooms. Very welcoming and friendly staff who work hard all day to make our stay the best it can be. Jonathan, pool manager and Aminal took great care of us by the pool every day. Food at the restaurants is excellent and the pools are breathtaking!!! We Love Live Aqua so much we just keep going back.
Comment from Hotel Management
Jun 17, 2017 by Alfredo Santamaria, General Manager, Hotel Management
Thank you for taking the time to share your wonderful experience, Nichole. We are delighted to know that we have succeeded in making this experience completely breathtaking, and that this motivates you to return. We hope to see you once again in the near future, and exceed once again all your expectations. Warmest Greetings, Alfredo Santamaria General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Gets better every time!!!

Posted Jun 12, 2017
Pros: Excellent condition and the rooms are very nice. Had everything we needed.
Location: Located not too far from the airport, probably a 15 to 20 minute drive. There is a also a mall across the street with lots of nice stores.
This is the fourth time we have stayed at Live Aqua. The facilities, staff, food and environment is wonderful. It is also located across the street from a mall and other restaurants which is nice to get out and see everything. Lots of pools, hot tubs and plenty of beach chairs. Highly recommend!!!
Comment from Hotel Management
Jun 17, 2017 by Alfredo Santamaria, General Manager, Hotel Management
Dearest Jason, We sincerely appreciate the time you have taken to share your wonderful experience, and most of all, we thank you for your loyalty. We will be looking forward to your 5th visit, and make it an experience to top all your previous visits. Warmest greetings, Alfredo Santamaria General Manager