Ratings based on 2,640 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from milwaukee, Wisconsin
Wonderful, Relaxing, Warm!Posted Nov 30, 2015
Pros: Everything was great including the food, the warm pools, the staff and nightly entertainment.
Cons: Not much to improve on, maybe printed menus in the rooms for all the restaurants.
Location: Walked the beach in one direction one day and the other the next, but other than that, did not want to leave the resort area.
My husband and I had a great time at this resort! Very relaxing yet enough things to do we never left the resort. Can't wait to return!
for Everyoneby A verified traveler from Pearland, Texas
Outstanding Resort with Outstanding Staff!!!Posted Nov 30, 2015
Pros: The service is unmatched!
The staff go out of their way to make sure you have an amazing vacation! It is directly in front of an amazing beach!
for Everyoneby A verified traveler from boston
Ocean view room.Posted Nov 28, 2015
I would give it 5 stars if I got the "VIP" speacial treat and if I could use the spa facilities, like steam room, sauna in the hotel. It just doesn't match with resort description. I paid for the upgrade to the the room with direct access to the lounge. The host told me that was the "VIP" special that they give me, kinda cheating. This is first time I have all-inclusive resort. Before I start the trip, I have a bit concern about the food. Afraid that i will sick of the food in the second day. The buffet menu changed every night. And they have few restaurants with different crusine. I end up enjoy the food very much, like the pawn salad, corn soup, fresh fruit smootie, i could have them everyday. The location of the resort is excellent. Across street is a shopping center which have region of upscale shops and another region of more casual shops. Police station is only few minutes walking distance. It makes me feel I'm safe at where stay.
for Everyoneby A verified traveler from Balneário Camboriu, SC
Hotel excelente e com ótima localização!Posted Nov 27, 2015
Pros: Instalações e Localização
Cons: Maior atividades oferecida pelo Hotel.
Location: Sem dúvida a melhor localização de Cancun, em frente ao Shopping La Isla!Ro
Passei quatro dias perfeitos no Live Aqua, as instalações são excelentes. Por se tratar de um Hotel somente para adultos o público é 100% casais e de uma faixa etária mais avançada (40 anos por ai) e a maioria são Americanos. Hotel sem muita bagunça e agito, poderia ter mais atividades que tornasse a estadia mais animada, mas para quem procura um bom descanso é o lugar perfeito!
for Couplesby A verified traveler from DC
Courteous staff, good food, great valuePosted Nov 27, 2015
Pros: Food, service, beach and pool area.
Cons: In need of freshening up a bit, repairs appeared to be underway to keep it contemporary.
Our first trip to Cancun and enjoyed our stay at the resort. The seafood was terrific and the staff was pleasant and courteous. If you are from NY or DC area and are accustomed to good restaurants you won't be disappointed with MB, great service and overall atmosphere. The only complaint were a couple of the other guests on our first day at the resort , a bit too boisterous but fortunately it settled down and we were able to enjoy a relaxing atmosphere. Overall rating given the cost is near a 5.
for Everyoneby A verified traveler from pa
fantastic place highly recommended you stay therePosted Nov 25, 2015
Pros: quite and all wait staff were great.pools,rooms,and beach also
Cons: a nightclub for bands
Location: easy to get around and not far from town
the staff at barena pasta station were the best.mr alberca and the following waiters were .roberto,kevin,and aminael
for Everyoneby A verified traveler
The staff was excellentPosted Nov 25, 2015
The staff were excellent . They even learned your names. I love Live Aqua . 2nd time there
for Everyoneby A verified traveler from Michigan
Great time relaxing with friendsPosted Nov 25, 2015
Pros: The food, pool area, staff, and location
Cons: Our room had a slightly musty smell, but was not too much of a bother
Location: Close to the mall and a short bus ride to the clubs.
We stayed for 6 nights and had a wonderful time throughout. The staff is very helpful with suggestions and are attentive to any need you may have. We had two fantastic dinners at the Hidden Garden with Danny as our waiter. He provided excellent service each night and made it for a very memorable experience. All the restaurants were top notch and exceeded our expectations for an all inclusive resort. On our final day at sunset we were able to release baby sea turtles into the ocean, which was truly a once in a lifetime experience. A special thanks to Esteban for providing the turtles and being such a gracious and knowledgeable person. Without hesitation I can say this was our first trip to Cancun and Live Aqua, but it will not be our last.
for Everyoneby A verified traveler from New York, NY
AmazingPosted Nov 24, 2015
Pros: The food, the staff, the overall quality of the hotel.
Cons: I would say more night life options.
Location: You are a 5 minute bus ride from downtown where all the clubs are located. The hotel it self has a mall right in front of it.
It was amazing. You will be treated like a king/Queen. Staff is very helpful and friendly. Your rooms mini bar is restocked everyday and you are given great snacks in your room. Room service is included for free. The hotel has many restaurants you can choose from which are free. They also have many food options even for vegetarians and vegans. They do have a ATM on site which doesn't charge you to take out money but it only comes out in pesos.
for Everyoneby A verified traveler
Nice place, superb service.Posted Nov 23, 2015
Everything incredible, but in order to get a beach chair at the swiming pool needs to be there at 5:00 am!!! somtimes the staff allowed people to reserve the chairs....