The hotel staff are second to none... The spa receptionists were all clueless (dealt with 4 of them). Food was a hit or miss, not the best quality in every restaurant. Servers were so great!
Comment from Hotel Management
Sep 25, 2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for your feedback, even though I am happy to read that your overall experience was enjoyable, I would love to have more information on the aspects you found lacking. This way we can work on strategies that will help us improve each and every day and achieve our guests complete satisfaction.
Sincerely, Alfredo Santamaria, General Manager