Ratings based on 2,548 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Midland Tx.
On the beach great location.Posted Oct 2, 2015
Pros: Clean rooms and great service. No kids all adults made it even better.
Location: Mall across the street with everything you can imagine.
Had a great time met some great new friends. This place is for anyone that wants to get away from the kids. The staff was so nice and the food was to die for. Room service was on the job very fast and very good.
for Everyoneby A verified traveler from New York
Large spa-like hotel on the beachPosted Sep 30, 2015
Pros: The hotel is modern and very attractive, the rooms are excellent as is the food. The service is excellant, the staff couldn't be more friendly.
Cons: The only improvement needed is impossible. The beach is very attractive but the seaweed is an issue, on the beach and in the water.
Location: Lots to do. Mayan ruins, snorkling and scuba, boating and sailing. A lot of options.
A totally positive experience. The facilities were first rate, the restaurants were fine. Great health club. There is a lot to do at the hotel and certainly a lot to do in Cancun and the surrounding area. Wished we could have stayed a little longer.
for Couplesby A verified traveler
Excellent Customer ServicePosted Sep 29, 2015
Pros: Pools, Restaurants
Location: Very nice location and close to shopping mall
This was the most idyllic hotel in which we have ever stayed. We thoroughly enjoyed our stay! We'd recommend it to anyone.
for Everyoneby A verified traveler from G
Fantastic placePosted Sep 29, 2015
If you are reading this then you are like me, looking to see what other people have to say about this place. This hotel is amazing, the staff is great, good is great, location is great, and the views are incredible. I will definitely return to LiveAQUA.
for Everyoneby A verified traveler
Nice hotel, all inclusive, adult onlyPosted Sep 29, 2015
Great hotel. Before I booked I read reviewes about chair availability at pool and beach. I am one of those that if your clothes aren't there, a towel doesn't state ownership. We had no problem finding a chair at the pool or beach and we didn't come out most days until 12. The place is beautiful and people are very nice. Some drinks may be watered down because I downed 4 Shots with little buzz but my husband was sloshed drinking a different alcohol :). I am not a big drinker so it was a little suspect. The entertainment is almost non existent at night. We have been to other places With live shows or dancing. The food choices could be improved also. The buffet was the best. The others were ok. Overall we would definitely stay again
for Everyoneby A verified traveler from Santiago
Great Couple escapePosted Sep 29, 2015
Its my second time in Live Aqua and it was great, the service and the staff its amazing and ready to help you. The food its great and you can choose from a wide offer.
for Everyoneby A verified traveler from Japan
Very nicePosted Sep 29, 2015
Pros: Staff is great, food is good. beach and pools good.
Cons: bacon and lunch
Location: great location nearby shopping and within easy taxi distance of many things
Went September 19-26.. Hotel was not crowded and everything was great. Only three points were non optimal. No bacon in the breakfast buffet and ATM machine was non functional. lunch options with air conditioning limited. ATM machine not really the hotels fault.
by A verified traveler from Burlington KY
Very overratedPosted Sep 29, 2015
This is our 4th resort in Cancun, and least favorite. We are all about relaxation and appreciate nice things. This resort was a complete letdown. The room was extremely small, and lacking what you would expect from a 4 star resort. They try too hard with the eclectic food that unfortunately hardly anything is good. There is absolutely nothing to do besides lay by the pool or beach. Staff is cordial, but not engaging. Not to mention we paid for upgraded oceanfront room to be woken up by staff in the hall breaking glass and talking loudly at 2am. The staff was also extremely disrespectful early in the mornings and throughout the day by slamming doors etc, so no naps either. Was really ready to come home by day 3.
for Everyoneby A verified traveler from Sonora, Mexico
Divertido y relajante!Posted Sep 28, 2015
Es un excelente lugar para disfrutar con tu pareja, comer delicioso, divertirte en la playa y salir de noche. Muy comodas instalaciones y muy buen servicio. Detalles negativos como que no hay señalamientos por el hotel asi que sin tu mapa te pierdes. Y el elevador no tiene campana, si te distraes pierdes tu viaje.
for Everyoneby A verified traveler
Muy agradable estanciaPosted Sep 27, 2015
Solo algo y es que los gringos ponían su música naca en la alberca y los meseros no decían nada porque les daban dinero. Era molesto