Ratings based on 3,418 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Awesome adults only hotel close to the beach

Posted Aug 27, 2016
Pros: Everything
Location: From the hotel you are just a short bus(1$) or cab ride (10$ but negotiable) to flee markets and downtown restaurants and clubs.
We had a great time on our girls trip! The staff is awesome a made sure we had everything we needed especially Valerie! Can't wait to go back again....for a 3rd time!! Love Live Aqua!!!
Comment from Hotel Management
Aug 27, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing your wonderful experience, I am delighted to know that you found every aspect of the service to your satisfaction. I will be sharing your comments with Valerie and the staff involved, they will be delighted to know you will be visiting once again. We look forward to seeing you soon, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Phoenix AZ

If we had a request they were right on it to fix

Posted Aug 25, 2016
Fantastic awesome!!!! I don't know what to add but theses two words. FOOD WAS AWESOME
Comment from Hotel Management
Aug 26, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing this brief but wonderful review regarding your experience. Hopefully your recent visit will motivate you to come back very soon, we would be delighted to have you. Sincerely, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Indiana

Beautiful Hotel

Posted Aug 24, 2016
Pros: The staff ... they are exceptional!
Cons: Really, not much of anything. If anything, making all the restaurants inclusive but we like them all regardless.
Location: It's nice because the resort is very safe and if you want to venture off the property, there is a nice mall across the street.
This was our 5th time coming to Live Aqua. We LOVE everything about this resort. The staff goes over and above to make your stay special. We count down the days to when we can return!
Comment from Hotel Management
Aug 26, 2016 by Alfredo Santamaria, General Manager, Hotel Management
I appreciate the time you have taken to share your experience, and most of all, your loyalty to the Resort. I am delighted to know that we have managed to maintain the high standards of quality and service that keep you coming back, and we will keep working hard in this direction. We very much look forward to your 6th visit and keep improving on your previous experiences. Sincerely, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler

Perfect place to relax and enjoy Cancun

Posted Aug 24, 2016
I had a great time at Live Aqua. All the food, hospitality, and amenities were 5 stars. This hotel made my vacation the best I've ever had. Will be back soon!!
Comment from Hotel Management
Aug 26, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing your wonderful experience, it warms my heart to know that you would consider this your best vacation ever. We look forward to your return trip and surpass any expectation you may have. Warm Regards, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Pittsburgh

3rd visit in 15 months-another amazing experience!

Posted Aug 23, 2016
Pros: It's the people who work at this resort that make the difference and will be the reason that we return and will continue to encourage others to visit.
Cons: My only recommendation would be to offer an upgraded house wine at the restuarants for aqua lovers/club members.
Location: Close to the airport, water sports and high end shopping close, beautiful beach
This was our 3rd visit to LA in 15 months & we continue to be amazed by the excellent service & warmth of the people who work here. I want to thank Dana & Valerie for helping us with any details and hosting us for the Chef's dinner. Danny was always looking out for us and doing special things to ensure we had a wonderful and memorable visit! Hector and Karla were amazing hosts at dinner and paid attention to every detail to delight us! We met Jonathan this trip and he was always around to what we needed too. German, Aminael and Andres were our servers on the beach all week and did an amazing job of keeping us "Hydrated" and happy! We laughed so hard with them & had so much fun! David, Jaime,Alexis, Walter & Erick were at the pool delivering exceptional service & went out of there way to walk over to take time to talk and learn about us. Javier, Nestor, Leonardo and Jorge always greeted us in the morning with a big smile to set up our cabanand daily foot massages-Elena was my fav masseause!. David and Edwin were amazing in Azur, along with Maru!! Lunch there was delighful overlooking the ocean. The food at this resort is top notch. We stayed eight nights this time, never left the property and never got bored with the food.We love the pools but spent almost every day on the beach where there was a nice breeze & beautiful blue ocean. We would come up to walk around the pools when we wanted to move/socialize. Everyone called us by name & made us feel special-AWESOME! Thank U!
Comment from Hotel Management
Aug 27, 2016 by Alfredo Santamaria, General Manager, Hotel Management
At Live Aqua Cancun it is always a pleasure to welcome back our dear guests and have an opportunity to make every stay even more enjoyable than the previous one. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience. Thank you very much for your loyalty and wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations. Warm Greetings, Alfredo Santamaría General Manager
5 out of 5
by A verified traveler from Colorado

Awesome Facility!

Posted Aug 23, 2016
Had a great experience. Staff were genuinely friendly and appeared to love their jobs. Enrique and Victor at the Aqua Bar made us feel at home. Roberto at the pool was incredible. Would return in a minute.
Comment from Hotel Management
Aug 26, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing your wonderful comments, which I will be sure to share with Enrique, Victor and Roberto. I am sure they will be delighted to know that their service had such a positive impact on your visit and will serve as motivation for them to keep up the wonderful work. Hopefully we will have the chance to be your hosts once again in the future, we will be honored to have you. Sincerely, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Champaign, IL

The Best hotel ever!

Posted Aug 21, 2016
Pros: I like everything of the hotel, and the most favorite part is food.
Cons: If they give us a map of restaurants, that'd be better. I always looked for restaurants, like finding a treasure.
Location: It's a bit far from the airport. Close to downtown.
I visited Cancun twice, and previously I stayed a different hotel. The different hotel was not bad, but this one is incredibly awesome. Friendly staff, nice condition, and the most important thing is food. The choice of all inclusive hotels should depend on their food. This hotel provides us with very high quality food. Even their buffet restaurant is so good. In addition, they use good quality liquors, not cheap and bad one. Overall, this hotel is amazing and I really recommend you to stay here.
Comment from Hotel Management
Aug 26, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing your experience, which I am delighted to read was a very memorable one. I am sure your tips and recommendations will be of great use to fellow readers when researching their next destination. We hope to have the honor of being your hosts once again, we would be delighted to have you. Sincerely, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Miami, Florida

Nice ocean front hotel

Posted Aug 20, 2016
Very friendly staff. Good restaurant in the premises. Nice clean infinity pools.
Comment from Hotel Management
Aug 23, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing so many positive aspects of your experience, we are delighted to know you found your visit enjoyable and worth recommending. We look forward to your return, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from D

Posted Aug 19, 2016
Excellent services. Amazing foods !!! Will definitely come back
Comment from Hotel Management
Aug 23, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing a brief review of your stay, I am delighted to know that it was more than enjoyable and would motivate you to return. We look forward to the honor of being your hosts once again, Alfredo Santamaria General Manager
3 out of 5
by A verified traveler from California

Just ok, There are much nicer hotels in area.

Posted Aug 19, 2016
My wife and I went for our 25th anniversary, we had a great time, but not because of the hotel, we were going to have a great time anywhere we stayed, the beach is nice, the beach service was terrible,I brought lots of tip money but could not get service, so I finally went to the bar and got my own drinks, the guy working the beach saw this and had an attitude and ignored is the rest of the trip, so, I just got my own drinks and tipped the bartender double. Went to all the restraunts, the only one that was really good was the hidden garden, M.B. was terrible, Azura,just ok.,not enough bars,no activities at any of the bars, (even the swim up bar was boring). No sort of entertainment at all.DRINKS WERE VERY WEAK!! The Riu Palace, in Playa del Carmen blows Live Aquas away, can't even compare the two. Will be coming back l in a few months and am looking forward to the Riu Palace this time. I am giving this place 3 stars only because the staff inside was nice.
Comment from Hotel Management
Aug 23, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for sharing your experience at Live Aqua Cancun. I am happy to know that your overaall experience was enjoyable, and that the incidents you encountered did not put a damper in your experience. Your feedback is very much appreciated, as it is our best source of direction when implementing new strategies that will help us achieve our guests complete satisfaction. I will be working hand in hand with the Heads of every Area in order to prevent situations like these from repeating themselves in the future and maintain the high standards of quality and service that have come to define us. Hopefully we will have the chance to be your hosts once again and show you the improvements we have made with your feedback in mind. Warm Greetings, Alfredo Santamaria General Manager