Ratings based on 3,367 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Northern California

Nice Hotel - Nice Location

Posted Jul 30, 2016
Pros: location, layout of the property and kind staff
Family vacation with 5 adults. Beach is awesome. Hotel is lovely. A few more restaurants would be nice. Enjoyed the pools and no trouble finding a spot. Overall staff was helpful and kind. A little trouble checking in - we arrived at 630 a.m. on a red eye flight and got to the hotel around 8:30 a.m. Unable to check in until 10 - offered us wristband at $50 per person to use the hotel/restaurants until 10. I didn't appreciate that suggestion and was a little put off by it. We went down and had breakfast and just paid out right for it then at 10 we checked in. The food was good but you get a little tired of it after 6 days. Again, a few more restaurants would really make a difference. Overall, a nice place and a great break for the whole family.
4 out of 5
by A verified traveler from Fort Worth, Texas

Very nice, great food and service, beautiful !

Posted Jul 30, 2016
Be very careful, they will try to sign you up for a vacation club, close to the mall, walking distance to swim with the Dolphins !!
Comment from Hotel Management
Jul 30, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you for taking the time to share your constructive criticism as well as helpful tips regarding your stay. I am happy to know that you found your overall experience enjoyable. Hopefully we will have the chance to be your hosts once again, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Baltimore, MD

Nice hotel close to the beach.

Posted Jul 29, 2016
Excellent hotel and service. Would recommend hotel to family and friends.
Comment from Hotel Management
Jul 29, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for taking the opportunity to share your comments. I am happy to read that we achieved your complete satisfaction, motivating you to recommend us. We hope to have the honor of hosting you in the future, Warm Regards, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler

Posted Jul 27, 2016
Great. Pool facilities were great and staff was great.
5 out of 5
by A verified traveler from Las Vegas

Conveniently located across from the Mall

Posted Jul 27, 2016
Pros: Good food and drinks, clean and conveniently located
This was my third trip and I have to say, this was the nicest hotel I have stayed at Cancun. There are multiple dining and pool options. It is more of honeymoon or couples hotel so if you want to meet singles, probably not the best option out there. Overall, it was a good value for the money. The rack rate is pretty high if you book through the hotel site, I met some people that actually paid this high price. If you book through Expedia, you can get a great deal on this hotel.
5 out of 5
by A verified traveler from Oklahoma

Impeccable hotel

Posted Jul 26, 2016
Pros: Everything
Cons: Nothing
Location: Great shopping across the street. Bus stop near the hotel.
Magnificent customer service, surperb food, great atmosphere. Loved every minute we were there.
Comment from Hotel Management
Jul 29, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Allow me to thank you for sharing your experience at Live Aqua Cancun. I am delighted to read that you found all our services to your liking and that you loved your visit. Comments like yours are a great source of motivation for each and every one of us , as it reflects our daily hard work and passion. We will be delighted to be your hosts once again in the future, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler from Texas

Great Stay

Posted Jul 23, 2016
From the moment you walk in hotel you feel like you are truly on vacation. They do an amazing job relaxing you via sight, smell and greetings. The first impression was the best and cares over to the rest of the stay. This would be about my 10th time to Cancun and always wanted to stay at Live Aqua. I got my wish this time and it will be hard to stay anywhere else. The food is great. Tried all restaurants (for the exception of the steak and lobster place) and was never disappointed. The drinks are premium and like the I mentioned the food is vey high quality(can't stress that enough). I will final say dont bother paying higher prices on other all inclusiveness or go for the cheap deals at a less rated hotel. If you can afford it you won't regret it.
5 out of 5
by A verified traveler from Dallas, TX

Great hotel great food and drinks

Posted Jul 20, 2016
The whole experience was great 4th time at the same resort, only one small issue this hotel is all adult and during my stay there was a kid I say maybe 14 yrs old drinking alcohol he should not have been allowed to be in the resort period, I will go again but if I see a kid again i will defiantly won't go back for sure. ADULTS ONLY
Comment from Hotel Management
Jul 23, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you for sharing your feedback regarding your recent stay. In order to check in at the Front Desk, valid ID is required, this way we can confirm our guests age. By law, we are not permitted to allow children in the premises, therefore you can rest assured that every one of our guests in the Resort are 18+. I am glad to know that your experience was enjoyable, we sincerely hope to have you back again. Greetings, Alfredo Santamaria General Manager
5 out of 5
by A verified traveler

Posted Jul 18, 2016
Had trouble getting hot water in shower in room 6019
Comment from Hotel Management
Jul 22, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Thank you very much for your feedback, I will make sure our team looks after this issue to prevent it from repeating itself in the future. We hope to have you back again, Alfredo Santamaria General Manager
2 out of 5
by A verified traveler

Posted Jul 17, 2016
Mi estancia no fue lo que pensaba no es un hotel 5 estrellas le falta limpieza en la piscina y en las habitaciones ,en el bar que habré asta la 1:00am el olor no es agradable las sodas,cerveza y aguas te las dan caliente el servicio no es bueno execto Damian que trabaja en el bar de la piscina ,Jaime ,Marisol alex el muchacho que nos recibió cuando llegamos al hotel el Manager de alex no sé cómo se llama pero es muy profesional y José Antonio el chef ejecutivo es muy profesional y excelente persona gracias a los que mencione mi estancia fue mejor
Comment from Hotel Management
Jul 23, 2016 by Alfredo Santamaria, General Manager, Hotel Management
Muchas gracias por dedicar unos momentos para compartirnos su experiencia. Lamento leer que no cumplimos con sus expectativas, le aseguro que estaremos trabajando arduamente para crear estrategias que nos permitan lograr la completa satisfaccion de nuestros huéspedes. Espero nos de la oportunidad de ser sus anfitriones nuevamente y revertir su reciente experiencia. Saludos Cordiales, Alfredo Santamaria Gerente General