Ratings based on 2,503 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Santiago, Chile

Vacation in Cancun

Posted Sep 3, 2015
Pros: It is not a big resort, so it is very quiet and it is a great place to have vacation and rest
Cons: I think that it will be necessary to renovate soon the room's. They are a little bit old fashioned, but they are nice and OK
Location: Great location, there is all what you need nearby
We travelled with my wife to Cancun in order to celebrate her birthday This was the 4th. time having vacation in Cancun, and this Hotel has been by far the best we have ever been at this place. Great loaction, great staff (very friendly), very clean, excellent food, great and clean beach, incredible pools, etc. We will come back as son as posible!!
5 out of 5
Recommended
for Couples
by A verified traveler

very nice place.

Posted Sep 2, 2015
Pros: nice place. buncha mosquitos... that's all ... can't help that though.
Cons: mosquito net on bed or rented.
Location: great place to do some shopping and excursions.
excellent place to stay, the view and amenities were excellent, servers and food excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from MONTERREY N.L.

EXCELENTE HOTEL SPA UBICADO ENFRENTE A LA ISLA.

Posted Sep 1, 2015
Pros: LAS INSTALACIONES Y EL CONCEPTO DEL HOTEL ME ENCANTAN, LA CALIDAD DEL SERVICIO Y LA ACTITUD DE TODO EL PERSONAL TAMBIÉN. LA PALAYA ESTA SUPER BONITA,
Cons: LA COMIDA Y LA CENA. YO DONDE MEJOR COMI FUE EN EL RESTAYRANT 7 EN EL BUFFET DE DESAYUNO Y CENA Y TAMBIEN EN LA CEVICHERÍA Y EL RESTAURANCITO ITALIANO
Location: EL HOTEL ESTA TAN BIEN QUE PUEDES PERMANECER DESCANSANDO TUS VACACIONES SIN SALIR DE ÉL. TIENE COMO PLUS ESTAR ENFRENTE DEL CENTRO COMERCIAL LA ISLA .
LAS INSTALACIONES DEL HOTEL, EL SPA ,AREAS COMUNES, ASI COMO LA ACTITUD DE SERVICIO DE TODO EL PERSONAL SON DE LO MEJOR. EL AREA DE LAS PISCINAS Y DE LA PLAYA ESTA SUPER CUIDADA Y MUY BIEN ATENDIDA. EL CUARTO ESTA DE MUY BUEN TAMAÑO CON DELICIOSO AROMA Y UN BALCON CON VISTA AL MAR ESTUPENDO. LA ROPA DE CAMA ASI COMO LA CALIDAD DE LOS COLCHONES ES EXCELENTE; CREO QUE EN CUANTO AL MOBILIARIO PODRÍAN MODERNIZARLO UN POCO
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2015
Staff was excellent! Food was great! They made us feel very welcome, lots of bars and restaurants, I would definitely stay here again!
5 out of 5
Recommended
for Couples
by A verified traveler

Exceeds exceptional!!!!

Posted Aug 31, 2015
Pros: Everything!! The staff was the best. Everyone did all they could and took care of everything we needed.
Cons: Have an authentic Mexican restaurant!!! Maybe a street taco bar!
The hotel was on point with the exceptional staff on the 5th level lounge, concierge service, pool side bars and restaurants. You do not want to leave the resort. It is all there!! Oscar, Luis, Benjamin and Donny..... 4 bartenders you must find. Thank you for my tequila on the rocks and the best "Ojo Rojo" around! Views are amazing out your private balcony. Spa was top notch and did I mention the staff was the best! Beach was clean with some seaweed that was used for huge personal notes written on the beach if you ask a day in advance. Jet skiing and parasailing for a small price. A strip mall was across the street with access to local bus. Can't say anything bad about this hotel. I will be back in the future. Oh yeah and baby sea turtle release at night if they have them. The best!! The 5th level lounge had amazing wait staff. From breakfast lattes and bagels to lunch time shots, they saw us coming they knew what we wanted. Amazing hotel!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Great adults only resort right on the beach

Posted Aug 31, 2015
I had a wonderful stay. I will definitely be back and would recommend Live Aqua. From the great customer service to the amazing food, it was amazing!! I felt like a queen the entire trip. Make sure to eat at MB while there, BOMB!
4 out of 5
Recommended
for Everyone
by A verified traveler from New york

Loved it.

Posted Aug 31, 2015
It was our 19 anniversary the staff was simply amazing we enjoyed every thing but the dinner part the food was not that great. The desserts were not good at all. But overall we had the most relaxing adults only experience that we ever had.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

first time to cancun, had a wonderful experience.

Posted Aug 31, 2015
Pros: Everything.
Cons: Needs a club type/ or party type place at resort. Had mellow lounge type bar that was cool, but a club would be great.
Location: Xplore was the best by far, but all the tours were fun.
Had a great time. Loved the atmosphere. Hotel was awesome and hard to believe but the staff was even better. everyone was always very friendly and helpful.. Definitly recommend to all. Already planning another trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

A great escape

Posted Aug 31, 2015
This is the second time I have stayed in Love Aqua with my boyfriend. On our first trip to Live Aqua we were taken away by the great location it is about a 7minute ride on a dollar bus to Coco Bongo. The restaurants on property are amazing both food and service. The pools and beach is only a few steps away from the P level. The staff is very friendly the Mexican people have mastered hospitality. We will be forever vacationers at Live Aqua, Cancun.
5 out of 5
Recommended
for Couples
by A verified traveler

Breathtaking resort.

Posted Aug 29, 2015
Pros: The variety of food. The views. Loved the calming music. And the aromatherapy throughout the resort. Not wild, very relaxing. And it is adult only!
Cons: Elevator buttons.
Location: Never left the resort.
Get the upgrade for the better ocean view, exclusive bar on the 5th floor, free room service and a person at the desk on the 5th floor so you don't have to go to the lobby for questions. Service was great. They do understand English pretty well. The bartenders at times seemed slow but that was the only issue with the service. The elevator buttons were annoying to push, you'll see what I mean when you get there. Again that was my biggest issue. Food was excellent. Very clean. Bring a lot of $1s and $5 for tipping many people. I would stay here again and again. Oh, get up early to put towels on your pool chairs. The good ones go fast.