Ratings based on 2,278 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New York, NY

For young party people

Posted Aug 28, 2015
The hotel is in a very nice condition. But after two days it's boring as it is in every hotel so keep in mind to have also budget for activities. But my impression is it's the best for college students not for people over 30+.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great staff, location, and experience!

Posted Aug 27, 2015
Pros: the staff was really friendly. great food we had no problem with making reservations. beautiful views from the restaurants on the beach
Cons: The only problem I had was with the bed sheets however they were changed without any questions
Location: bars, shopping, and restaurants are located nearby. There is a shopping mall down the block from the hotel (walking) & 10min away is the black market
I would definitely recommend this hotel. The staff was amazing and very accommodating. The staff in the ME plus lounge went above and beyond to make our time their perfect. It is definitely worth the upgrade. The food was amazing, the drinks were awesome, the people there were very friendly. The location is great. Its about a 10min drive to the shops and bars and about a half an hour drive from activities. The only problem I had was that our bed sheets to me seemed to be a little dirty and gave me a rash. I called the front desk and they had all of the sheets changed right away.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Real nice hotel had a good view from my room food variety was pretty good and staff was cool
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!!

Posted Aug 26, 2015
Amazing time friendly staff mid 20 to early 30 oriented. Great drinks with plenty to do!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Dimas

Best All-Inclusive hotel

Posted Aug 24, 2015
Pros: Food and service was amazing
Cons: Better music at the adult pool
Just got back last week. Best all-inclusive hotel I have ever stayed at. Staff was very friendly and helpful. Hotel / pool area was always clean. Rooms were awesome. Food was delicious. 5 star quality restaurants. I will definitly be coming back to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, nice service I love it and would come

Posted Aug 24, 2015
Great stay, great service at all times. The food was outstanding
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, Virginia

The service was incredible

Posted Aug 22, 2015
Definitely makes you want to come back & enjoyed the stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Great servuce Great food everyone very helpful and polite
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Almost everything was excellent! Exceptions, the white stains on sofa in my room; I just couldn't move past that.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

The best hotel and staff EVER!

Posted Aug 18, 2015
Pros: The employees, food, beach and pool. Very relaxing hotel.
Cons: Music at the main pool. The adult pool music was good, but the DJ played the same music everyday. More events during the week at the Rose Bar.
The moment we arrived we were met by Daniel our personal Hotel Assistant. He tended to everyone of our needs and made sure everything was perfect.Every time he saw us he would come over to make sure we were okay and asked if there was anything he could do for us. All of the restaurants were fabulous. We had wonderful servers at all the restaurants too. Besides Daniel, our wonderful bartenders Baldo, Royer and Lorenzo took very good care of us. They were very busy making sure we were all having a great time. They would shout our names when we would come up or swim up to the bar. Our other favorite was our sweetheart server on the beach Veronica! We would go for our walks in the morning and come back and she would have our water bottles and beer iced in buckets. She is such a hard working young woman! Ricardo Salas was in charge of the beach and he made sure our chairs, table & umbrella was set up every morning. He was always checking on everybody asking if we needed anything. Everyone that works there worked very hard to make sure the customers were happy and the resort was well taken care of. By the time we left we had made new friends that worked at the Resort and we promised we would be back soon!