Ratings based on 1,972 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Omaha
Very good location & close to beach. Good restauraPosted Oct 5, 2015
Every thing was excellent. Sofa in room & lobbies were worn & dated.
for Everyoneby A verified traveler from vazquez
Excelente hotel, playa súper tranquilaPosted Oct 5, 2015
La pasamos muy bien, las habitaciones muy amplias y limpias , el único "pero" que le pondría son los precios elevados en todos sus alimentos y bebidas .
for Everyoneby A verified traveler
Customer service.Posted Oct 3, 2015
In an industry where it is a lost art, this hotel is the exception. Customer service here is five star.
for Everyoneby A verified traveler from Colorado Springs
Perfect location.Posted Sep 21, 2015
The hotel was pristine and staff was absolutely spectacular !
for Couplesby A verified traveler from el paso , texas
Ocean front hotelPosted Sep 18, 2015
Pros: Quietness , cleanliness, staff are helpful and polite
Cons: Remodel is prescribed
Location: Convenience store is across the street , beach front, bus passes in front
Excellent staff and quiet, the breakfast is to die for.
for Everyoneby A verified traveler
Enjoyed the stayPosted Sep 15, 2015
We had a good stay at the hotel. Staff was very courteous, food was excellent. Rooms were somewhat outdated but clean and spacious. No activities for the family at hotel itself but you can book excursions. We did not miss "all inclusive" features as food was abundant and reasonably priced.
for Everyoneby A verified traveler from queens, ny
Very nicePosted Sep 6, 2015
Very nice hotel but it's not all inclusive. Room, swimming pool and beach are beatiple.
by A verified traveler from MIAMI FL
Posted Sep 5, 2015
Cons: DONT PLAN TO RETURN TO THIS HOTEL.
Location: THERE IS NOTHING TO DO NEARBY. NEED TO GET A BUS TO GO ANYWARE TAXI VERY EXPENSIVE.
THIS HOTEL IS FOR RETIRED PEOPLE. IF YOU ARE YOUNG DONT GO THERE. NO MUSIC IN THE POOL THE BEACH IS DURTY. THE AMBIENT IS HORRIBLE. VERY BORING. THEY PUT A FILM FOR KIDS IN THE LOBBY AND THE BARTENDERS WERE WATCHING IT. THIS HOTEL IS ONLY GOOD FOR IN TRANSIT AIRPORT PERSONNEL. DONT WAIST YOUR TIME AND MONEY GO SOMEWHERE ELSE.
Comment from Hotel Management
Sep 8, 2015 by Martha Castroman, Hotel Management
Dear Guest Thank you for comments about your recent stay with us, for us, feedback is always a great opportunity to improve our services to satisfy all our guests, I am sorry to learn that we miss this goal with you. At Marriott CasaMagna we consider ourselves a family oriented hotel, that is why some times when the weather is not good enough for the families to be outside, we open our lobby bar area with some activities for our younger guest to be entertained that is the reason for the movie you mention in the lobby area. In the other hand, I appreciate the comment about the pool area, I will make sure that this do not happen again, due is our normal operation to offer music there every day in order to provide a more lively atmosphere. Thank you again for your time. Martha Castroman Manager on Duty Marriott CasaMagna
for Everyoneby A verified traveler from DC.
Posted Sep 1, 2015
Cons: Have Food with Flavor , and Sound proof .
Location: Swim , Ski , Dive Boat , Dine , Shop , And Dine More , VeryNice
Staff was great !! Rooms nice , Only thing is you can hear your Neighbors in every room ?? Nice restaurants but All Food Has No Flavor !!! To bad because they look Great and Service is perfect !!!
by A verified traveler
mala experienciaPosted Aug 31, 2015
Pros: el personal de Mikado
Cons: Mini bar tibio, regadera tapada, sin sillas en terraza, todo muy caro dentro del hotel
Estuve hace años y era mucho mejor, el hotel es caro para lo que entrega.