Service was outstanding. Everyone was very attentive and warm.
Hotel is going through major remodeling and that wasn't information that was made available beforehand. We found that out when we checked-in. We had to use the neighboring hotel's pool and there were boarded up sections throught the hotel. We were given $50 expense each day, but the right thing to do is to be upfront about what the condition of the hotel was like.
Comment from Hotel Management
Oct 1, 2016 by Mario Castillejo, Hotel Management
Thank you for your feedback in regards of your stay at Marriott CasaMagna Cancun Resort.
We are sorry that our current appearance was not up to your expectations. We strive to offer the best experience to our guests, including spotless and modern facilities, which sometimes require essential renovation works. We apologize for the inconveniences this have might represent to you.
We hope you can grant us the opportunity to host you again in the future and not only meet but exceed your expectations.