Ratings based on 466 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from detroit
Beautiful beachPosted Nov 24, 2015
Cons: Renovation! Bathroom especially
Location: In the heart of the strip
No towels in room. Room small. Facility needs updating. $6.00 for a bottle of water!!!! Staff very friendly.
by A verified traveler from Houston, TX
Not for every onePosted Nov 16, 2015
Pros: location, location, View of the beach, Price, Staff
Cons: Sure , a lot, read my common
Location: On the beach, walking distance to La Isla Shopping Center
If you looking for : excellent location and view of the sunrise, sunset on the beach, excellent price for a room with view of the ocean, excellent staff who will do anything to accommodate you like Luis who works in the breakfast room and Juan Carlos the bellman", walking distance to la Isla shopping center best in Cancun if you like shopping and you don't mind the comfort of a 3 or 5 star hotel then is is for you. If you looking for : comfort and to get pampered in your vacation then this is not for you. Very uncomfortable and old mattress that you can feel the coil spring in your body. Very old room towels that you can tell its not white anymore so plan to bring your own towels. Rude 2nd shift front disk person who needs to be send to a customer service classes " was not happy at all because I ask him either to change the room or at lease bring another mattress folks, the mattress coils were inside my bones". Here you have it,
for Everyoneby A verified traveler from New Jersey
Amazing ExperiencePosted Oct 27, 2015
Pros: The staff was friendly and our rooms were very clean.
Cons: More drinks in the bar!
Location: The clubs were 5 mins away in bus, pharmacy, store, bank, and food were across the street.
I have absolutely nothing bad to say about this place. The staff was extremely nice and always did everything we asked. They were accommodating and treated us like family. We stayed at room 402 facing the lagoon. I loved it. The room was always clean and if we needed towels or anything extra they wouldn't hesitate to bring it to us. I also had a family member visit and they gave us a day pass that included food and drinks..it was an extremely good price. They helped us book tours and gave us good information when we had questions. The most amazing moment that MIA offered was on a Friday night, they told us that they would be releasing baby sea turtles and would like to know if we wanted to help. It was such an amazing experience. Maybe there are more modern places to stay in that area but if I ever travel to Cancun again, I will definitely stay at MIA. Also....almost everything is walking distance!!!!
by A verified traveler
Ubicación y la playa es muy buena. Hotel maloPosted Sep 13, 2015
Estuvimos dos noches del 5/9 al 7/9 , lo que dice la web en sus fotos son del año 2000 , el hotel muy venido a menos , un camping es igual , destacable el bell voy Juan Carlos . x el mismo precio hay hoteles mucho mejores , lamento x los trabajadores del lugar pero de eso se deben encargar los dueños que x lo que aparenta el htl no se dieron cta que tienen uno
for Everyoneby A verified traveler
Perfect stay in small hotelPosted Sep 13, 2015
First let me begin by saying the staff was excellent. For any little thing we needed, they were there. The hotel does need some Updating though. We arrived at 9am and they didn't let us in till 3pm. I've never had that happens, most hotels accommodate you. We were allowed to use the Mia Reef facilities when we Visited Isla Mujeres. It it was amazing! overall I would def go back.
for Business Travelersby Zuleica from Guadalajara
PerfectoPosted Aug 30, 2015 on Hotels
No es el gran hotel pero lo haré mi casa en Cancún
by A verified traveler from mexico df
Nos cambiaron de hotel respetando tarifaPosted Aug 27, 2015
Debido a la falla de aire acondicionado de ciertas habitaciones nos mandaron a un hotel cercano respetando la tarifa reservada. Muy amable la persona por lo tanto no puedo opinar sobre las habitaciones ni el hotel en general.
by A verified traveler
Las fotos mostraban una mejor apariencia del hotelPosted Aug 27, 2015
Pros: El servicio
Cons: El estado general del hotel, darle mas mantenimiento al edificio y agregarle un elevador
Location: Al lado del hotel hay un restaurante de comida mexicana llamado "Cajun", que tenia muy buen sabor, si lo recomendaría
Primero que nada dire que al comparar las fotos y las descripciones que se ofrecían sobre el hotel, parecía que era un buen hotel (nada demasiado elegante, pero en muy buenas condiciones), pero al llegar sufrir un poco de sorpresa al ver que las fotos que había visto del hotel, probablemente eran viejas y en el momento de mi visita el hotel lucia un poco descuidado. Lo que no me agrado fue: - El hotel mencionaba que contaba con internet, pero este solo era accesible en el lobby, no podia conectarme desde mi habitación - El estado general del hotel (paredes, pintura, etc) lucen un poco descuidados, no como las mostraban en las fotos - En mi habitación encontré unos bichos en una de las cortinas de la ventana - No contaba con elevador, por lo que subir hasta el cuarto piso era algo cansado Fuera de eso a su favor tiene: - Las personas son bastante amables - Todos los dias fueron a limpiar el cuarto (aunque eso lo hacen en todos los hoteles :p)
for Couplesby Caglar from NEW ORLEANS
Posted Aug 25, 2015 on Hotels
TERRIBLE COSTUMER SERVICE, BATHROOM WAS PRETTY DIRTY
by A verified traveler
Great location, hotel is in need of Repairs !Posted Aug 24, 2015
Our check in went smoothly, However our toilet did not work. Beds were on plywood. Linens We're awful. Breakfast was poor. Air conditioning did not work. Pool and photos that were advertised were outdated by 10 years. Hotel was in poor condition and needs repairs.