Ratings based on 1,378 Verified Reviews

3.7 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Great location with one drawback

Posted May 25, 2017
Pros: Location, beach, service, food
Cons: Update the rooms, including the mattresses and sheets
We truly had an amazing experience, and found the location and service to be fantastic. The only drawback was the room. The rooms are a bit old and in need of repair, which is fine, but the beds are the problem. Our bed was so hard and lumpy — and the sheets were like sandpaper, so scratchy — that we didn't sleep well at all. It seems like such a small thing but sheets can make a huge difference. But, we would definitely stay again and love the hotel. They just need a few updates and to replace those sheets!
Comment from Hotel Management
May 26, 2017 by CM, Hotel Management
Dear Jordan, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Cannot beat the views here!

Posted May 24, 2017
Me and my husband stayed here May 8th-12th. We had a deluxe ocean room. The room itself was kind of bare (only a bed and 2 tables), but we weren't in there long enough to really need much more then that. The staff here were beyond helpful. Always a smile on their face, always asking if we needed anything, always willing to help. Just great. The battery on our golf cart died one day and the staff called the rental place for us and in 5 minutes we had a new golf cart waiting. The food was good, not great, but good. The entertainment at night was great. They had some dancers come out and they put on an amazing show. I loved it. I would 110% recommend this resort to anyone and we hope to make the Mia Reef our new staple in vacation spots!
Comment from Hotel Management
May 25, 2017 by CM, Hotel Management
Dear Becky, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Location great, views great .

Posted May 24, 2017
Loacation and view couldn't be better. Front desk staff seem unhappy. Rest of staff were very friendly. Breakfeast and lunch options were good. Dinner options limited, buffet only most nights with little variation in selections. Room needed a good scrub and fresh paint. It was dirty , but many imperfections like scruffed walks, floors . Didn't have hot water first three days until we realized hot & cold water were installed backwards. Hot came out of cold, cold out of hot .
Comment from Hotel Management
May 25, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from m

Great folks and gorgeous beach

Posted May 21, 2017
Beach was spectacular! Hotel was nice. Beds comfy. Terrific service and good food. Water was very shallow and great for kids and snorkeling. Can't say enough about the friendliness of the staff!
Comment from Hotel Management
May 25, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Stayed I a Villa with Ocean Front View. Beautiful place. Great atmosphere. The staff is very friendly and courteous. Buffet style meals we pretty good. Everyone eager to help you, though it makes you feel obligated to tip. Overall it was a great experience. Will definitely be returning.
Comment from Hotel Management
May 22, 2017 by CM, Hotel Management
Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Wonderful experience .. The staff at the buffet section are very polite and helpful.. Would love to come back
Comment from Hotel Management
May 25, 2017 by CM, Hotel Management
Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Pros: View, seclusion not too crowded
Cons: Small room only had one stand to put a suitcase on, so the other was in n the floor the whole time. Two luggage stands per room should be standard
Location: Location at end of island was great.
Ocean view was amazing. Staff were very attentive. Food was good.
Comment from Hotel Management
May 22, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
1 out of 5
by A verified traveler from Louisiana

Good views but that's it

Posted May 20, 2017
Pros: The views
Cons: everything
Location: it is at the north end of the island on an island there are tons of souvenir shops with in walking distance and the snorkeling was great
First of all I don't go on vacation to be hounded about a time share, so if your looking for one this is it. Second they are constantly working on something, wifi worked in the lobby but not in the room I was told if I wanted to use it to come in the lobby. Buffet is a joke, the tacos at the beach shack were good but only open certain days, the nice restaurant on the property is only open Thursday through Sunday and it was by far the worse food we had. Rooms are nice but tile is cracked and grout is every where no place to put luggage and door handles were falling off, holes in the ceilings. I would definitely recommend staying away.
Comment from Hotel Management
May 23, 2017 by CM, Hotel Management
Dear Denny, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. We would like to offer our sincere apologies for the fact that we did not meet your expectations. We pride ourselves on our great location and our passionate and dedicated team; as you can see from our previous reviews. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services. Once again, thank you and we all hope to have you again soon. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Phila

Wonderful Vacation!

Posted May 20, 2017
We spent 7 days at Mia Reef and enjoyed every minute. The buffet food was pretty standard fare but tasty and there was always a chef there to cook something for you. Eggs, omelets for breakfast. Steak or seafood for dinner. There was an outdoor grill for hamburgers, BBQ chicken or kabobs. There was also a ceviche bar that had delicious fish and shrimp tacos. Several days we visited other parts of the island. Garrafon park for zip lining, Punta Sur seaside walk took us along the cliffs for a close up view of the sea and Dolphin discovery where you can swim with dolphins and get close up to a manatee and her baby. We stopped at el Patio in downtown Isla for live music and frozen mojitos on the roof. Back at the hotel, Karla was the concierge and she was wonderfully helpful(thanks for the golf cart). Ana and Lity gave us the best massage and Luiz and Saul were standout bartenders. But....every single employee we encountered was pleasant and helpful.
Comment from Hotel Management
May 20, 2017 by CM, Hotel Management
Dears Pam and Mark, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolute paradise

Posted May 17, 2017
6 of us stayed in may 2017 and it was fantastic. The location is unbelievable- staff was accommodating and friendly. Food was good. Drinks were great. They had a Mexico night that the six year old loved! I would highly recommend this place if you want to relax, but there is also a lot to do on the island. But the best thing was the views and the beach. Total paradise
Comment from Hotel Management
May 19, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager