Ratings based on 29 Verified Reviews

4.0 out of 5
90% of guests recommend
4.0 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, Ga.

Much better than expected!

Posted Jun 26, 2017
Words cannot describe how beautiful this resort turned out to be. The staff did everything possible to make sure your vacation was more than expected. Food and drinks were excellent! I would highly recommend this place to anyone. We will go back!
Comment from Hotel Management
Jun 26, 2017 by CM, Hotel Management
Dears George and Linda, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco socialmedia@hotelesmia.com
5 out of 5
Recommended
for Everyone
by A verified traveler from Eugene, Oregon

Mia Reef was heaven on earth!

Posted Jun 19, 2017
Pros: The beach was very private and the snorkeling was amazing. The water is just so beautiful with hundreds of fish swimming around.
Cons: I would say provide more snacks in the mini bar and a dresser to put your clothes away would of been nice, but we made due. Also more washcloths.
Location: We felt like we were on our own private island and after a few days walked across the bridge into town to go shopping and get a massage on the beach.
Wow, is all I can say. The resort is more beautiful in person than all the pictures online. We had a wonderful week long stay and met a lot of new friends. We plan on returning next year. The food was great and plentiful. I had the best mole sauce of my life and enjoyed frozen cocktails from the swim up bar. Also, dont forget to check out the taco shack for amazing fish and shrimp tacos with beer and great service by Roberto! We loved watching the pelicans dive off the dock for fish and the birds nesting near kings bath with their eggs and babies being born. Our view was amazing, oceanfront off the 4th floor. I recommend renting a golf cart for a day or two and exploring the island. It is only a few short blocks to walk into town for shopping.
Comment from Hotel Management
Jun 21, 2017 by CM, Hotel Management
Dear Jeannie, We appreciate you took the time for sharing your experience with this great review and your photos, also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco socialmedia@hotelesmia.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Secluded Resort

Posted Jun 14, 2017
Pros: The location, the beach, water, and the service was great!
Cons: The Villa's need WIFI, need to be treated for MOLD, the floors in those rooms need to be better cleaned too.
Location: It was secluded like and island within an island. It was quite and nice but also a short walk to Playa Norte beach and downtown.
We arrived and were welcomed with some beers. That was fun.The lobby was beautiful and clean. We checked in a little late so nothing was open but we were not aware of that. It was 10PM and after the whole day of traveling we were so hungry. The restaurants and buffet were closed. The cafe only had a few sandwich items and couple desert. Bar was closing at 1030PM. So the first night was not great and our add on guest was charged resort inclusive fee for 3 days, that shouldn't have even been the case. We should have only been charged for 2 days because we couldn't get anything for that night. Felt they just wanted our money on that one. Our rooms were in the Villa side, which note does not have WIFI. They don't tell you this information so all night we kept calling front desk to reset the router. They kept saying they did and in the morning when different staff members came in they said there is no WIFI in the Villas. If we knew this we wouldn't have booked a Villa. The room also had moldy walls. The hand soap in our bathroom had new mold growing on it each day. It was very unhealthy to be breathing in MOLD for 3 days. We had to be moved but they said there's no other rooms to move us to. BUT when our other friend be asked to moved because of her leaking sink, they had an open room directly above us. How is that? they just didn't want to move us or think MOLD is a big issue. I mean we had a good time because it was a celebration for my sister in law getting married. But still.
Comment from Hotel Management
Jun 16, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager socialmedia@hotelesmia.com
3 out of 5
by A verified traveler from Atlanta, GA

The Hotel was ok. Beautiful beach.

Posted Jun 5, 2017
Pros: The staff was excellent.
Cons: The food needs to be more fresh and better quality.
Location: This was an out of the way location, and if you want seclusion, you have it. The excursions we did were on the mainland and took a lot of time to
The hotel was ok, and the beach was beautiful in very shallow water. The food was edible, but not very good. The infrastructure of this hotel, foundation appears to be crumbling into the sea.
Comment from Hotel Management
Jun 6, 2017 by CM, Hotel Management
Dear Larkin, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel on the beach!

Posted Jun 4, 2017
Awesome experience! Was upgraded halfway through our stay to a villa due to some construction on the floor above us. Awesome snorkeling! Close to town. Only con: need a designated bartender for swim up bar. Service slow in that area. Never had a bad meal, seafood in abundance! Would definitely return!
Comment from Hotel Management
Jun 6, 2017 by CM, Hotel Management
Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Beautiful views & the staff is so friendly

Posted May 31, 2017
We were there for about a week and had a wonderful time. The views are beautiful! The water is clean and not deep so you can fully enjoy the beach. The staff is friendly and pay attention to your likes. The concierge is always busy and takes awhile since it's only one person. They don't have much party going on it's more calming and couple friendly. We left on a Friday and seen more younger people and activities going on which we were sad to miss. We loved Saul and Cynthia in the front desk was always helpful!
Comment from Hotel Management
Jun 1, 2017 by CM, Hotel Management
Dear Stephanie, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views

Posted May 31, 2017
Staff were really nice and the place very relaxing. I would stay again!
Comment from Hotel Management
Jun 1, 2017 by CM, Hotel Management
Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
This place is clearly under renovation. They need to do some work but the staff try hard to make things right. I would stay here again. Don't expect a ton but the location and staff outweigh their downfalls
Comment from Hotel Management
Jun 4, 2017 by CM, Hotel Management
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Awesome resort

Posted May 29, 2017
The resort was gorgeous. Staff was nice. Many activities to do there.
Comment from Hotel Management
May 31, 2017 by CM, Hotel Management
Dear Jackie, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
This was a great and comfortable stay----------------------------------------
Comment from Hotel Management
May 29, 2017 by CM, Hotel Management
Dear guest, We want to thank you for choosing Mía Reef Isla Mujeres and we hope to see you again very soon. We are at your disposal for any assistance you may require. Warm regards, Arturo Gonzalez Community Manager