Ratings based on 1,160 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
Pros: Views and staff.
The staff is very friendly and professional. The views are amazing. The all inclusive is very convenient. There are a lot of options for food.
5 out of 5
by A verified traveler from NY, NY

Stunning view - best staff

Posted Jul 23, 2016
I first got a room with no view but after I voiced my dissatisfaction the hotel manager upgraded me and my friend, free of charge, to a room with an stunning view of the Caribbean Sea. The staff was the most attentive I have ever seen. The hotel is kept spotless. I had a wonderful and relaxing vacation. Thank you all at MIA.
4 out of 5
by A verified traveler from Boston, MA

Best location on Isla Mujeres!!!

Posted Jul 21, 2016
This location is unparalleled!!! The room could have been higher quality, but you're never in the room anyway. The seafood hut had excellent tuna and ceviche, as well as the hotel restaurant. The buffet was what was to be expected of an all-inclusive. Margaritas left something to be desired - very artificial. Overall excellent!
4 out of 5
by A verified traveler from Northwest Indiana

Amazing views and water. Top notch service.

Posted Jul 19, 2016
Pros: The service was outstanding. Everything was easy to find and employees were very helpful.
Cons: The buffet food could use more flavor. More snorkel gear needs to be provided since it is emphasized as a major attraction to the hotel.
Location: Cab fare from the ferry was $4 USD. We also walked into town, an easy 10 minute walk to the main shopping area.
The water surrounding the hotel was amazing. The natural zero depth beach area allowed families and adults to enjoy the water. There was little to no current in the tidal pools but there were plenty of fish to see. We saw tour boats pull up to the reef to allow paying snorkel tours at an area that surrounds the Mia Reef and is free for guests to enjoy. The service was outstanding, we never passed an employee who failed to greet us. The seafood hut was fantastic for a quick snack. Although there were signs of age and wear, which appeared in the process of being fixed, we will return to the Mia Reef for more vacations.
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Thank you for your visit to MIA REEF ISLA MUJERES, CANCUN. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. I am glad to hear that you enjoyed the suite the amazing REEF and the food. I will be sharing your comments with the team as we continue on our mission to deliver memorable service consistently. We would to love to see you again at MIA REEF ISLA MUJERES, CANCUN and have the pleasure to serve you again. Best Regards, Horacio Aguilera General Manager
3 out of 5
by A verified traveler from New York, NY

It was different...

Posted Jul 18, 2016
Pros: The front desk staff is very accommodating
Cons: Activities
Location: Recommend renting a golf cart and exploring the island
The hotel definitely has a beautiful beach which is the highlight. There are somethings that they need to improve on. There is only 1 small pool and 1 bar (and only 1 bartender!) for the entire resort. The pool bar closed at 6pm for safety, but to get out of the pool and walk to the bar is more dangerous and slippery then staying in the pool and being served. Only 1 main buffet restaurant and 1 restaurant that is opened for reservations Thursday - Sunday. All and all it was a nice trip, but I wouldn't go back.
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Dear Jen: Thank you so much for being our guest during your recent visit to MIA REEF ISLA MUJERES, and for taking a moment to provide such a wonderful review of your stay. I'm so happy to hear that you loved our amazing reef. Of course, our beautiful location would be nothing without our team of hospitality professionals. We look forward to welcoming you back to MIA REEF ISLA MUJERES on your next visit to Mexico! With regards, Horacio Aguilera General Manager
4 out of 5
by A verified traveler

hermosa playa hotel encantador

Posted Jul 18, 2016
Pros: el servicio del personal, la comida y la playa.
Cons: que haya mas actividades para los huespedes.
Location: visite la isla asi como sus alrededores y compre algunos souvenirs el lugar es muy hermoso por su naturaleza.
la playa del hotel es maravillosa y el hotel asi como su personal estan de primera. la comida de los restaurantes muy variable y rica en general me emncanto el hotel .
Comment from Hotel Management
Jul 22, 2016 by GM, Hotel Management
Estimada Huésped, En nombre de todos los colaboradores de HOTEL MIA REEF ISLA MUJERES le agradecemos por habernos escogido para sus vacaciones. A nosotros nos encanta cuando los huéspedes dejan en evidencia el magnífico servicio que estamos acostumbrados a ofrecer. Nos emociona saber que disfrutó de su estancia dentro de nuestra hermosa propiedad. Esperamos darle la bienvenida nuevamente pronto, quedamos a su disposición en caso de necesitar ayuda para la gestión de su próxima reservación con nosotros. Reciba un cordial saludo, Horacio Aguilera Gerente General
3 out of 5
by A verified traveler from Houston

Great Location!

Posted Jul 18, 2016
Pros: The location is beautiful, you can walk into town to eat and shop if desired
Cons: The condition of the hotel can be improved, the landscaping is stressed, construction is ongoing, the food at the buffet could be improved
Location: Great swimming location
Mia is located in a great location on Isla Mujeres. There is very nice swimming and light snorkeling nearby.
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Dear Lonie Thank you for staying at MIA REEF ISLA MUJERES, on behalf the hotel staff we appreciate you have taken part of your time to sharing your thoughts about your experience with us. It's a pleasure for us to read that despite your disappointment with the hair dry and butler service, you have enjoyed your holidays in our beautiful property. We are working hard in order to provide a high quality regarding the food, staff friendliness and entertainment. We have shared your comment to the proper department who will make corrections to avert that any other guest leaves the hotel not satisfy with all the services. We all hope to have the opportunity to serve you again and show you the improvements. We remain at your disposal in case you need assistance with the next booking.
4 out of 5
by A verified traveler

Location, location, location!

Posted Jul 18, 2016
Pros: Room had amazing view, fully stocked fridge daily, room staff who took care of our room, were great.
Cons: Stop with the pushing of joining the timeshare (club) option. More options of things to do/borrow - snorkel equipment, paddleboards, kayaks, etc.
Location: Rent a golf cart - highly recommend, tour the town and check out the shops, snorkel with whale sharks is a MUST. Museum snorkeling was disappointing.
We enjoyed our stay at the Mia Reef. Cons: We were met after checking in but before we even got to our room by a worker to go over the features of hotel, but then did the HUGE push to attend a meeting (like timeshare). They don't like the answer NO and we just wanted to get to our room as we were tired after our flight. The elevator was known to periodically trap you, but you could force the door open to get out. Pro: Our room (corner room) was great, we had an amazing view. The staff who took care of our room, were great - kept the bar fridge restocked daily. Carloes the waiter was just awesome. The snorkelling and water around...that they advertise - is perfect for families with very young children. I prefer to have more to see snorkelling and thought I would borrow fins (I had mask and snorkel) from the hotel to snorkel further out where the water is rougher. They would not loan me any. Was informed I could only borrow their snorkel gear at certain times on certain days. Would have been nice to have paddleboards to borrow also. Front desk staff were very helpful, allowing access to print boarding pass, arranging taxi.
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Dear Gues: On behalf the entire team of HOTEL MIA REEF ISLA MUJERES we thank you for choosing us for your holidays. It's a pleasure for us to know that we have met your expectations and that we have demonstrated you how wonderful are the services that we provide to our guests. In MIA REEF our main goal is try to fulfill our guest's needs. Once again, thank you and we all hope to have again soon. We remain at your disposal in case you need assistance with the next booking. Best regards, Horacio Aguilera General Manager
5 out of 5
by A verified traveler from Texas

Amazing beach

Posted Jul 15, 2016
Great food, beautiful ocean view, will return next summer. The staff was courteous and professional. The beach was amazing, very peaceful and relaxing. Breakfast, lunch, and dinner buffet style was all delicious! Free activities for the family to enjoy. The Spa is also a must do, couples massage was relaxing and enjoyable. Clean room, great air conditioning system, pleasant all around vacation! Karaoke was fun, pool was great, bar drinks were yummy! Had an awesome experience.
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Dear Gues: Thank you for sharing the experience of your stay at HOTEL MIA REEF ISLA MUJERES. We are delighted to hear that you enjoyed our beautiful hotel with great location. Here at HOTEL MIA REEF ISLA MUJERES, we strive to deliver a standard of service that exceeds all of our guests' expectations and we thank you for choosing HOTEL MIA REEF ISLA MUJERES. We are working on improving the Internet in all the areas and soon we will count with a service to covering the entire hotel. Best regards Horacio Aguilera General Manager
5 out of 5
by A verified traveler from USA

Posted Jul 15, 2016
very nice hotel food is sometimes repetitive but it tastes good
Comment from Hotel Management
Jul 21, 2016 by GM, Hotel Management
Dear Guest, Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the utmost care to make sure you’re accommodated in everything you desire. Saludos cordiales, Luis Horacio Aguilera Gerencia General