Ratings based on 2,756 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Beautiful Mexico

Posted Feb 21, 2017
Large and beautiful property. Lots of restaurants to choose from, though many serve the same foods for breakfast and lunch. Moma was a favorite for dinner. Excellent sushi. Amazing pool.
Comment from Hotel Management
Feb 23, 2017 by Moon Palace Cancun, Hotel Management
Dear Dawn, Thank you for your preference in Palace Resorts. We would like to thank you as well for taking the time in sharing with us your wonderful comments and description. We are delighted of knowing that your experience with us was simply amazing. I will be a pleasure to host you again. I remain at your service for any assistance that you require. Cordially, Carlos Cañedo Manager Moon Palace Cancún
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful Resort

Posted Feb 18, 2017
Staff were exceptionally friendly, helpful and polite. We stayed at the Sunrise section of the resort, it was perfect for our kids. The pool has a kiddie pool for little ones and teen club room for the older. You do walk a lot but with all the variety of foods, you will need it. Entertainment at the pool daily and shows outside nightly. Rooms have a huge whirlpool tub that is relaxing. We will be going again!
Comment from Hotel Management
Feb 18, 2017 by Moon Palace Cancun, Hotel Management
Dear Tina. Thank you for your preference in Palace Resorts. It is rewarding to know that your stay with us was simply outstanding. Please be sure that we work diligently in order to exceed your expectations and we will be delighted of welcoming you very soon. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancún
4 out of 5
Recommended
for Families
by A verified traveler from Indianapolis, IN

Good Hotel For Kids

Posted Feb 13, 2017
Pros: There is a lot of property. The hotel is nice in that there are 3 locations in 1 area so you can walk to them. The playroom for kids is worth doing.
Cons: Regular bath tubs installed would be more practical in some rooms for people with small kids.
Location: This is close to the airport which is very nice if you have kids so you do not have to drive far. Other than that we stayed on the property.
The kids pool is great. It is in the sun so if you go when it is cooler out you do not get too cold. I stayed at this resort before and thought this time the pool area was more dirty than before. I don't think they cleaned the kids pool the entire week we were there and the 1 adult pool we went into was dirty also. The area around the kid pool also smelled like urine. Basically the outside needs to be cleaned better. The restaurants did provide kid menus which was nice. The playroom for the kids was kept tidy and cleaned. We stayed with our kids while they were in there and the staff kept picking up after the other kids left a section. They were very nice. The majority of employees do expect to be tipped now which I do not like since you already pay so much to stay here.
Comment from Hotel Management
Feb 21, 2017 by Moon Palace Cancun, Hotel Management
Dear Myra, Thank you for your preference and for taking the time in reviewing Moon Palace Cancun. Your feedback is of extreme importance. We would like to thank you for describing the services and amenities, we agree with you that we have something for everyone, nevertheless, we would like also to thank you for pointing out the aspects that we most definitely need to improve. Please be sure that our public areas department works diligently in order to maintain everything in pristine conditions for our guests. Also, while gratuities are included with your stay, you may choose to provide additional tip at your convenience. Cordially, Carlos Cañedo Manager Moon Palace Cancún
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome value for 5 star resort!

Posted Feb 7, 2017
Pros: Service was excellent. we had at least 4 waiters at each restaurant for table of 2 guests.
Cons: Too many "customers relationship" representatives and "vacation planning" representatives trying constantly up sale for more money.
Location: We swam with dolphins in the gadolinium near by and saw "mind- blowing" Chichen Itzu archaeological site. Had a live fish pedicure at the Moon Palace.
Fantastic resort with so much to do... need more than one trip to explore and try everything... 7 pools, golf course, 15 restaurants and endless bars with best alcohol all included, night club, Spa, convention center, world class performance center which hosted "Cranberries" . Most of outside excursions and spa treatments were also included! Eco responsible resort with sea turtle hatchery, its own recycling and composting facility, and its own water cleaning facilities. Not to forget miles of pristine beach and Flow-Rider pool with artificial waives for surfing.
Comment from Hotel Management
Feb 8, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, We would like to thank you for taking the time in sharing your wonderful comments and your very positive feedback regarding your most recent experience at the Moon Palace Cancun. Please allow us to mention that our main goal is to provide an unforgettable experience and to exceed your expectations. We are very happy to read that this was the case with your most recent visit. Please be sure that your feedback is of extreme importance and that we will be honored of welcoming you again to this, your home away from home. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Best staff

Posted Feb 7, 2017
Staff was fabulous! Lindo you're the best! Hotel was very clean our room was very comfortable
Comment from Hotel Management
Feb 9, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your preference in Palace Resorts and for your taking the time in sharing with us your wonderful comments. It is a pleasure for us to know that your experience was simply amazing. It will be a pleasure to welcome you again in the near future. Cordially, Carlos Cañedo Manager Moon Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent vacation with an excellent staff.

Posted Feb 3, 2017
The people were fantastic. The rooms were nice, but we've stayed in better. Wish we had a better view of the beach from our room. The food was very good. The entertainment was great. Overall, we will probably take a look at this resort again the next time we are heading that way.
Comment from Hotel Management
Feb 3, 2017 by Social Media, Hotel Management
Dear Guest. Thank you for your preference in Palace Resorts. We would like to thank you as well for taking the time in sharing your comments with us. We are committed in providing an exceptional service and we are delighted to know that you had an exceptional service. It will be a pleasure to welcome you back to Moon Palace. Cordially, Carlos Cañedo Manager Moon Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Excellent location and shows were great. All of the staff were very friendly
Comment from Hotel Management
Jan 30, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your preference in Palace Resorts. It is a pleasure to read your amazing words. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

3 resorts in 1!! Lots to explore

Posted Jan 29, 2017
We stayed at the grand. There is also Nizuc, and Sunrise. Each has its own lobby, and a shuttle between. All inclusive at all 3. Great place for families
Comment from Hotel Management
Jan 30, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, It is a pleasure to read you amazing comments. Please be sure that your feedback is extremely important and we are pleased to read your very positive comments. It will be a pleasure to welcome you again. Best Regards, Carlos Cañedo Manager Moon Palace Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB, Canada

Beautiful resort

Posted Jan 29, 2017
An absolutely gorgeous resort, however its close proximity to the Cancun airport makes for early mornings and frequent middle of the night wake ups. The suites are very nice, we were in the Sombrero building in the Sunrise wing, everything you need with a lovely view from the balcony. However my one complaint is that the doors weren't very soundproof. We could hear people come and go, and even when they were speaking at a normal volume, we could make out their words. Imagine how much we could hear when they were shouting! I recommend bringing earplugs if you are a light sleeper. The beach is lovely; nice soft sand and lots of loungers and umbrellas, however I don't know if it was the time of year we went or what, but the entire shoreline was covered in stinky seaweed and the water was very cloudy; you couldn't see through it. The pools were a nice alternative to the beach, clean and closer to the action, if that's what you like. We stayed further away from the party area (closer to the bar), but the resort wait staff always managed to find us and keep a drink in our hand. The entire staff and the resort were just wonderful. This is the best service experience we have ever received, from the front desk to the cleaning staff, the servers (one in particular, Jorge at El Manglar in the Nizuc lobby) to the shuttle drivers- everyone was absolutely fantastic. Overall wonderful experience, would recommend it to friends.
Comment from Hotel Management
Jan 30, 2017 by Moon Palace Cancun, Hotel Management
Dear Hannah, Thank you for your preference and for taking the time in providing your amazing comments. We are pleased to read that your most recent visit to the Moon Palace Cancun was simply outstanding. Nevertheless, please be sure that we will take in consideration your comments on the aspects that we most definitely need to improve. Your straightforward comments are of great help for us to improve. Thank you for recommending us. We remain at your services and we are looking forward to your next visit. Cordially, Carlos Cañedo Manager Moon Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Like paradise

Posted Jan 29, 2017
Pros: Great staff who were very friendly and made me feel comfortable at all points of my stay. The fact that they have gluten free food was amazing!
Cons: Nothing that I can think of.
Location: We were able to do parasailing right from the resort with a company that runs excursions from there. It was awesome!
This resort is simply paradise. The staff are so friendly and helpful. The beach sand is like silk under your feet. The grounds and view of the ocean are spectacular. Great food, great place. Even gluten free food there!! The only thing that was a bit disappointing was the murky ocean water near the shore, but once you got out a bit further, it was fine. I would go back next week if I could!
Comment from Hotel Management
Jan 30, 2017 by Moon Palace Cancun, Hotel Management
Dear G, We would like to thank you for your preference in Palace Resorts. We are delighted of reading your amazing comments and your very kind description. One of our main goals is to create wonderful memories and we are delighted to know that this was the case with your most recent stay with us. We are looking forward to your next visit, hopefully it will be in the near future. Warm Regards, Carlos Cañedo Manager Moon Palace Cancun