Best customer service ever!
Posted Oct 24, 2016
The most important thing I can mention is that the staff is just phenomenal! Everyone went out of their way to make us feel pampered - check-in, changing rooms (closer to friends'), carrying plates for the ladies (from buffet), golf cart rides on the property, room service after midnight, finding us a baby sitter!!!!
We are definitely going back.
One piece of advice: Don't go or even think too much about resort credit - just not worth it as everything has a 16% service fee AND things eligible for resort credit are not even worth the service fee (ex limited gift shop items). Just book the hotel for what it is worth and have a great time. We were already warned - don't sign up to go on a tour of the property the day after check-in for extra resort credit.
While everything is included, don't expect premium beer, wine, etc. If you are fine with pina coladas, long island ice teas, cocktails like Cosmo (not bothering what make of alcohol is going in), beer like Modelo - this place is for you. If you want premium draft beer and similar liquor like fine scotch .... BYOB.
Same thing with the food. While the restaurants are themed, the spread is pretty much the same at lunch time. The themes are only at dinner time. But with the kind of service they have - we couldn't have cared less.
Property is vast, family friendly and right on the beach.
Overall - excellent bang for the buck.
Comment from Hotel Management
Oct 25, 2016 by Social Media, Hotel Management
Dear Boston MA,
First and foremost we would like to thank you for your preference and for taking the time in sharing with us your very kind feedback.
We are delighted to know that your most recent visit to the Moon Palace Cancun was simply amazing. We agree with you that our amazing staff is definitely our main asset as we are aware that we have the best team out there. Regarding the Resort Credits, we would like to mention that our credits cover several activities, from excursions, special dinners, spa treatments and more. Please note that in our official website we have the information and full list of these services so you can view them even prior your arrival. We also strive to provide the best service with the best features, with our incredible offer of top notch beverages and world class cuisine in our more than 14 restaurants, the variety is definitely outstanding. If the service or the offer of brands and food is not of your pleasure, just ask one of our staff as in Palace Resort we do not say “no".
We will be honored to welcome you back to the Resort. Thank you once again for your very kind review.
Moon Palace Cancun