Posted Jan 29, 2017
An absolutely gorgeous resort, however its close proximity to the Cancun airport makes for early mornings and frequent middle of the night wake ups.
The suites are very nice, we were in the Sombrero building in the Sunrise wing, everything you need with a lovely view from the balcony. However my one complaint is that the doors weren't very soundproof. We could hear people come and go, and even when they were speaking at a normal volume, we could make out their words. Imagine how much we could hear when they were shouting! I recommend bringing earplugs if you are a light sleeper.
The beach is lovely; nice soft sand and lots of loungers and umbrellas, however I don't know if it was the time of year we went or what, but the entire shoreline was covered in stinky seaweed and the water was very cloudy; you couldn't see through it.
The pools were a nice alternative to the beach, clean and closer to the action, if that's what you like. We stayed further away from the party area (closer to the bar), but the resort wait staff always managed to find us and keep a drink in our hand.
The entire staff and the resort were just wonderful. This is the best service experience we have ever received, from the front desk to the cleaning staff, the servers (one in particular, Jorge at El Manglar in the Nizuc lobby) to the shuttle drivers- everyone was absolutely fantastic.
Overall wonderful experience, would recommend it to friends.
Comment from Hotel Management
Jan 30, 2017 by Moon Palace Cancun, Hotel Management
Thank you for your preference and for taking the time in providing your amazing comments. We are pleased to read that your most recent visit to the Moon Palace Cancun was simply outstanding. Nevertheless, please be sure that we will take in consideration your comments on the aspects that we most definitely need to improve. Your straightforward comments are of great help for us to improve. Thank you for recommending us.
We remain at your services and we are looking forward to your next visit.
Moon Palace Cancun