Ratings based on 2,782 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotrl is huge!

Posted Mar 27, 2017
This is certainly the largest hotel I've ever stayed. first time I experienced all inclusive. very nice. We were not informed of some hotel benefits at the checkin such as how to use hotel credits etc. But overall it was a great vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, Va

Nice all inclusive resort.

Posted Mar 25, 2017
A really nice resort. All inclusive with resort credit was really helpful. THE ONLY BAD PART WAS THE RESORT GUEST RELATIONS REALLY TRY TO GET TOU TO ATTEND A PRESENTATION WHERE THEY TRY TO SELL YOU A MEMBERSHIP. We go with a frame of mind for relaxation not to waste this kind of time.
Comment from Hotel Management
Mar 25, 2017 by Moon Palace Cancun, Hotel Management
Dear Nita, We appreciate your comments. Thank you for choosing Moon Palace Cancun. It is our commitment to provide you the best vacation experience at Moon Palace, please rest assured we will address this situation as your satisfaction is the most important for us. We hope to honored with your visit once again soon at Moon Palace Cancun. Kind regards, Moon Palace Cancun Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Cons: Replace some of the bath tubs in rooms with a nice piece of furniture as a sitting area, and give the guests the option to have bath tub or not.
Beautiful place, many options for restaurants and snack bars to chose from, nice shows.
Comment from Hotel Management
Mar 25, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for choosing Moon Palace Cancun and providing your feedback. Your satisfaction is the most important for us, for this reason we always read all of the comments we receive and give importance to the tips. Please rest assured we will forward yours to management to be kept in mind for further changes and improvements in a near future. We're looking forward your next vacation for another incredible stay at Moon Palace Cancun. Kind regards, Moon Palace Cancun Team
4 out of 5
Recommended
for Everyone
by A verified traveler

resort credit is not as good as it's sounds

Posted Mar 24, 2017
Can't buy anything! There are limits on the services too
Comment from Hotel Management
Mar 24, 2017 by Moon Palace Cancun, Hotel Management
We would like to thank your for sharing your feedback with us, as a testament of our strive of perfection we would like to mentiont that everytime you feel that your overall guest experience if not exceeding your expectations, our Public Relations Concierges will be delighted to assist you. Again thank you for your visit and we hope to look forward your visit soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Resort is awesome!

Posted Mar 24, 2017
The resort is nice. The staff is very eager to help you. I have never seen so many people try to help you and make sure you enjoy your vacation. The food was fantastic and I am a picky eater. Our 6 year old with special needs came with and we had no issues with accommodations. He had a blast in the pool.
Comment from Hotel Management
Mar 24, 2017 by Moon Palace Cancun, Hotel Management
We are delighted that you have chosen Moon Palace Cancun thank you for your wonderful patronage. It will be a pleasure to look forward your visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
I will go agai any time, excellent !!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Mar 23, 2017 by Moon Palace Cancun, Hotel Management
The Moon Palace team would like to express our great appreciation of your preference in making our Resort your vacation destination. Thank you for giving us the opportnity to host you. It will be a pleasure to look forward your visit soon!
5 out of 5
Recommended
for Families
by A verified traveler

We were unable to swim in the sea

Posted Mar 22, 2017
Cons: the check in took forever. We were told that no rooms with 2 double beds were available, despite the request being noted on our reservation.
Due to seaweed and potential jellyfish stings and the check in was a nightmare. Otherwise everything was fantstic.
Comment from Hotel Management
Mar 24, 2017 by Moon Palace Cancun, Hotel Management
We would like to thank you for giving us the opportunity to host you at Moon Palace Cancun. That in which refers to your feedback we would like to mention that our Front Desk Manager has been informed about your comments, thank you for bringing this matter to our attention. For future visits is a great beach is in the top of your list we kindly invite you to consider our sister resorts in Cancun. It will be our pleasure to look forward your visit soon! Cordially, Moon Palace Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary trip

Posted Mar 21, 2017
This was our second stay at this resort and it wasn't as good as I remember. Buffet food was not very good and I heard that some got sick from eating there, but the rest of food was ok. Pools were very clean and beach had lots of seaweed. I was disappointed to see that my table in my room wasn't wiped off after we ate on it. I would consider staying elsewhere next time.
Comment from Hotel Management
Mar 21, 2017 by Moon Palace Cancun, Hotel Management
Dear Second stay, Thank you so much for choosing Moon Palace Cancun. It is with great concern we read your review as of course this is not the kind of experience we want to deliver to all of our guests. Please receive our sincerest apologies for any inconvenience this may have caused during your stay. Receiving feedback from our guests is an important task as it help us to notice what areas of our service can and must be improved, please rest assured we will work on changes based on your comments since your satisfaction is the most important for us. Hopefully you will be kind enough to give Moon Palace Cancun a second chance to change your perception. If you do so please let us know, you will not be disappointed. Kind regards, Moon Palace Cancun Team
2 out of 5
by A verified traveler from California

Spring Break with a teenager.

Posted Mar 20, 2017
Pros: I'll have to say, that the restaurants were beautiful, and the food and service was wonderful.
Cons: The rooms are in need of a renovation, as well as the outdoor pool furniture.
Location: The location is very secluded, so if you are one that likes to go for a walk around town, this is not the place for you.
Very disappointed. The curbside service and check in was out of this world. We felt like royalty, until we checked into our room and walked around the resort. The first thing you see when entering the room, is an obnoxious jet tub in the room. The beds are so small, you can hardly fit 2 adults and the patio could barely fit two chairs. The hotel is seriously in need of a little TLC. There is not an attractive beach front at all. We were expecting a beautiful beach to sit an enjoy the Caribbean blue water, that was a disappointment as well, no Caribbean clear water to be found. We were given an ocean front room that had a sidewalk path to the other resorts. Everyone that walked by would look into our room, so we asked to be moved to a higher floor, but the room was not available until the next day. After we settled in, we got ready for dinner and walked around the resort to get familiar with it. We didn't see anything that was kid friendly, and most of the guests were loud and obnoxious. At 3am my husband and I woke up and realized that there was no way we could stay there for our entire vacation. So we called around and found another resort in town, that was not an all inclusive. We were able to get a credit for most of our charges. The hotel was very accommodating and tried to get us to stay.
Comment from Hotel Management
Mar 23, 2017 by Moon Palace Cancun, Hotel Management
We at Moon Palace Cancun team are committed to excellence in our product and service delivery for the total satisfaction of all our guests. We are heartbroken to hear that an awe inspiring vacation was not had and can assure you that all aspects of your feedback have been noted and communicated to our team for internal assessment and where commendation is due, it has been extended. Thank you for sharing your feedback with us, we sincerely hope that we can restore your faith in us and give us the opportunity to look forward your visit soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Mar 17, 2017
The beach front was not as clean or clear blue as I'd hoped. Lots of seaweed and not real clear. Loves the resort itself. Wished upon our late check in we would have been told we could visit the sister resort.
Comment from Hotel Management
Mar 17, 2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your preference in Palace Resorts. We would like to thank you for taking the time in sharing with us a review of your most recent experience at Moon Palace. Please be sure that your valued comments help us to improve our service and to exceed your expectations during your next visit. Thank you so much again for your preference. Cordially, Carlos Cañedo Social Media Moon Palace Cancun