Dear Raymond Lee,We appreciate you sharing your 4/5 ratings and your comment. We are sorry to hear about your dissatisfaction. We sincerely apologize for any inconvenience that may have been caused. Kindly note that I have shared your feedback with the respective department for their knowledge of your stay. It was a pleasure having you vacation with us and we look forward to welcome you back.Best Regards

Dear Kelly,Amazing!Thank you for choosing Moon Palace Cancun for your familys destination resort. We are glad to hear you all had a wonderful stay, and will be back. We are excited , and we look forward to welcome you back.Best Regards

Hello Jaspreet,Thank you for choosing to vacation with us. We appreciate you sharing your 5 stars ratings and your valuable feedback. We have noted your suggestion, and shared it with the relevant department. It was a pleasure hosting your vacation and we look forward to having you back.Kindest Regards

Dear Daisha,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to to having you back.Kindest Regards

Dear Azal,Fantastic!We appreciate your recommendation of our resort. We are delighted to have your 5 stars ratings, and we cant wait to have you back.Best Regards

Dear Vasudeva,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your recent stay. We are sorry to hear your expectations were not met. We have shared your review with the respective department for their follow up.Kindest Regards

Dear Kumiko,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 /5 stars ratings. We do hope you had a magnificent stay.Best Regards

Dear Ronnie,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 stars ratings. We do hope you had a fantastic stay.Best Regards

Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 4/5 stars ratings. We do hope we can welcome you back for a more fulfilling stay.Best Regards

Dear Jolene,Amazing!Thank you for sharing your fantastic experience and telling us about the excellent customer service the staff provides. It was our pleasure hosting your stay, and we look forward to having you back.Best Regards

Dear Rami,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. We have already shared your review with the relevant department for their follow up. We sincerely apologize for any inconveniences during your stay.Kindest Regards

Hello Darrhl,Thank you for sharing your ratings. We would like to hear more about your stay , so we are kindly asking that you write to us and tell us about your experience. We look forward to hearing from you.Regards

Dear Samer,Thank you for choosing to vacation here with us. We delighted to receive your review telling us about your fulfilling stay with us. We are glad to have met your expectations. It was a pleasure hosting your vacation and we hope to welcome you back.Kindest Regards

Dear Paula,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback on your recent stay. We are happy to hear the staff contributed greatly to in making your stay memorable. We are however sorry to hear that there were some issues with your dinner reservations. We suggest for future reference, you download the Moon Palace App , which can conveniently help you with same. It was a pleasure having you and we look forward to having you back for a more fulfilling experience.Best Regards

Dear Craig,Thank you for choosing Moon Palace as you destination location. We appreciate you taking the time to share your review to tell us about your experience. We are sorry to hear that your expectations were not met. The dispenser in the room require you to push the nozzles in order for the alcohol to come out. We will however request the maintenance team to check and follow up. We do hope to welcome you back to our beautiful resort for a more fulfilling stay.Kindest Regards

Dear Vishwa,Thank you for taking the time to share your ratings. We would like to hear more about your experience, so we are kindly asking the you write to us to tell us about your experience. We look forward to hearing from you. Kindest Regards

Dear Christian,Thank you for choosing to vacation here with us. We appreciate you sharing your feedback on your stay. We are . We do apologize for the long wait as we had no control over the system failure. We sincerely apologize for any inconveniences that this may have caused you. We do hope that outside of this you had an enjoyable stay, and we hope to welcome you back.Kindest Regards

Dear Gaurav.Thank you for your kind words and for sharing with us your wonderful experience. Our team will be delighted to serve you once again. Best Regards.

Dear Mrs. SunshineThank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. Here at Moon Palace Cancun, we are committed to offer first class facilities, accommodations and services, that is why we are sorry to receive your comments and learn that you encountered inconveniences, every detail has been noted, and has been addressed with the staff and most important manager team to implement corrective actions and improvements. We hope we can have the opportunity to welcome you back in the future with an improved experience.Best Regards.

Dear Michele.Thank you for your kind words. We're delighted that you enjoyed our property as much as we love having you here. We can't wait to welcome you back for another unforgettable stay with us. Best Regards!

Dear Kristy H.Thank you for such kind review, We can't wait to welcome you back.Best Regards.

Dear Bret.Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Moon Palace Cancun, we are very pleased to know that you enjoyed our facilities and services without having to leave the hotel. We will be thrilled to host you again any time in the future. Best Regards!

Dear Deborah,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please that you took the time to tell us about you amazing experience. We are glad to hear it was a fulfilling stay and the staff were exceptional. It was a pleasure hosting your vacation , and look to having you back.Kindest Regards

Dear Chintan,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear about your dissatisfaction with the bedding. Kindly note that bedding request are based on availability. We do apologize for any inconveniences caused.Best Regards

Dear Sarah,Thank you for choosing Moon Palace Cancun as your resort destination. We are glad to hear about your experience and to hear you like our beautiful resort. It was a pleasure having you and we look forward to having you back.Best Regards

Dear Brenda,We appreciate your valuable feedback telling us about your stay, and sharing your recommendation.It was a pleasure having you here and we look forward to your next visit.Kindest Regards

Hello Ashlee,Thank you for sharing your 4/5 ratings with your experience. We are delighted you choose to celebrate you sons special celebration with us. We are sorry to hear that the included birthday cake was not delivered. We have shared you feedback with the team to follow up review. It was a pleasure having you and we do hope we can welcome you back for a more fulfilling experience.Kindest Regards

Dear Manndy,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your feedback telling us about your experience. We are sorry to hear that we did not meet your expectations. We have shared your feedback with the respective department in an effort to improve our services and not have another guest with similar experience.Kindest Regards

Dear Upneet,Thank you taking the time share 5/5 ratings. We are delighted to have had here with us and we are looking forward to having you back.Best Regards

Dear Kati,Thank you for choosing to vacation with us. We are delighted to hear you were not disappointed and your expectations were met. We are sorry to hear that challenging finding sunscreen. It was our pleasure having you here and we hope to welcome you back.Kindest Regards

Dear Mary,Thank you for choosing to vacation with us here at Moon Palace Cancun. We would like to hear more about your experience, so we are kindly asking that you write to us and tell us about your stay. We look forward to hearing from you.Best Regards

Estimada Beatriz A Herrera,Gracias por elegir pasar sus vacaciones aquí con nosotros. Nos alegra saber que apreció el excelente servicio. Fue un placer tenerla con nosotros y esperamos tenerla de vuelta.Saludos cordiales

Dear Kirk,Thank you for sharing your 5/5 ratings. It was a pleasure hosting your stay and we look forward to having you back.Kindest Regards

Dear Jim,We thank you for sharing your ratings. We would like to hear more about your experience , we are kindly asking you to support us by writing to us and tell us about your stay. We look forward to hearing from you.Best Regards

Hello Chad,Amazing!We are delighted to receive your review telling us about you fantastic experience. We are happy to have hosted your stay and we are looking forward to seeing you in 2025.Best Regards

Dear Dharmesh,Thank you for your 4/5 ratings. It was a pleasure having you vacation with us and we hope to welcome you back.Best Regards

Dear Carmen,Thank you for choosing to vacation here with us at Moon Palace Cancun. We are please that you took the time to share your review to tell us about your experience. We are especially happy to hear the staff were amazing, and provided exceptional service. It was a pleasure having you and we look forward to having you back.Best Regards

Hello Jagadish,We appreciate you choosing to vacation with us. We are delighted to hear it was a fulfilling stay. Most importantly we are glad to hear you appreciate the option to use both facility freely. It was a pleasure having you and we hope to welcome you back.Best Regards

Dear John,Thank you for sharing your 5/5 ratings. We are delighted that you took the time to share your review about your fulfilling stay. It was a pleasure hosting your vacation and we hope to welcome you back.Best Regards

Dear Carolyn,We appreciate you taking the time to share your 5/5 ratings. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

Hello Vergica,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay, and the staff contribution in making it memorable. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

Hello JH,Thank you for choosing to vacation here with us. We are happy to hear you love the experience. Price is usually a factor for many individuals, I suggest paying close attention and monitor our sites to see promotions, as we usually have these offers. It was a pleasure having you and we hope to welcome you back.Best Regards

Dear Christopher Ryan,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 4/5 stars ratings. We do hope you had a magnificent stay.Best Regards

Dear Angellow,Thank you for sharing your ratings. We would like to hear more about your experience. We are kindly inviting you to write to us and tell us more about your stay. We look forward to hearing form you.Best Regards

Hello Sugyan,Thank you for sharing your feedback. We are sorry to hear you felt like you were treated as a secondary. We sincerely apologize that you felt like this , as we treat all guest equal. We have however shared your feedback with the respective department to highlight your experience.Kindest Regards

Dear Bryce,We appreciate you taking the time to share your4/ 5 stars ratings. It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards

Hello Zahra,Thank you for sharing your feedback. We sorry to hear that dining options were not available. We would just like to remind you that all restaurants at Sunrise and Nizuc are included in your dining option. We do hope we can welcome you back.Best Regards

Dear Chelsea,We appreciate you taking the time to share your valuable feedback. We are glad to hear that most things were pleasing such as the spa, the app, many options of activities, and most importantly, the warm and friendly staff. We have also noted you dissatisfaction with the restaurant dining options and wait time . Kindly noted that your review was shared with the department for the knowledge of your experience. We are pleased to have had you vacation here with us , and we do hope we can welcome you back.Best Regards