Nice but needs already a lot of maintenance!
Posted Nov 13, 2016
Probably the best hotel in Cancun (Cancun is very poor in quality hotels anyway!) but problems with the A/C, internet, TV (the whole TV network was off the night of the elections!), phone system rebooting in the middle of the night! I hope you like to walk or wait because their shuttle system inside the resort is slow! $155 without tip for a mani/pedi is most expansive I've ever seen. Not much sand (lot and of rocks) by the beach when you know that all beaches are bringing off shore sand in Cancun I don't understand why they don't bring more! positive: nice atmosphere kinda of Asian style, nice design, nice pool, people are friendly and always trying to help. I will try one of the LHW in Playa Del Carmen next time, locals told me that Playa has doubled in the past 4 years in terms of restaurants, hotels, etc. But Nizuc is worse trying and it's only 10min from the airport.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience at NIZUC Resort & Spa.
Please receive our apologies if your expectations were not fulfilled. Your comments have been discussed with the areas involved as we keep working every day to improve our service to all of our guests.
Hoping to have the opportunity of having you as one of our distinguished guests again,
Receive our best regards,