Ratings based on 235 Verified Reviews

4.8 out of 5
97% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Posted Dec 21, 2016
Beautiful resort. Great service. Gourmet food Some water activities Mayan ruins are interesting excursions
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of NIZUC Resort & Spa, I would like to thank you for the opportunity you have given to us by staying in our Resort. We appreciate your comments in regards to our service, restaurants and staff. We hope to welcome you back in a near future. Best regards, Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

a great hotel

Posted Dec 20, 2016
I loved Nizuc and everything it has to offer: service, staff, food. etc We stayed in the (Villa-pool-pavilion) which was beautifully designed and very clean. The pool dimensions were around (estimate) 2.1m X 4m and 1.1m depth. Ramona the Mexican restaurant offers great food. Nizuc and its team has definitely raised the bar.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of NIZUC Resort & Spa, I would like to thank you for the opportunity you have given to us by staying in our Resort. Thank you for your feedback. We are excited to hear that you found the accommodations to be impressive, along with the view and the service. We hope to welcome you back in a near future. Best regards, Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Excellent service! Ramona exceptional mexican food
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience on NIZUC Resort & Spa. Your comments are valuable for us and help us to keep improving every day. We would love to have you visiting us again and provide with the best of our service. Please receive our warmest regards, Jaime Jaramillo
5 out of 5
Recommended
for Couples
by A verified traveler from Miami Beach

Gorgeous get away

Posted Dec 12, 2016
Pros: Suites are spectacular!
Location: Beach
What a wonderful place to spend some time. The staff is super helpful and courtuous and the rooms are nothing short of gorgeous.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of NIZUC Resort & Spa, I would like to thank you for the opportunity you have given to us by staying in our Resort. We appreciate your comments in regards to our service, restaurants and staff. We hope to welcome you back in a near future. Best regards, Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
Excellent, great food, spacious rooms, friendly helpful staff, nice amenities.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Emmanuelle, On behalf of NIZUC Resort & Spa, I would like to thank you for the opportunity you have given to us by staying in our Resort. We appreciate your comments in regards to our service, restaurants and staff. We hope to welcome you back in a near future. Best regards, Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico city

Amazing

Posted Nov 21, 2016
This hotel is amazing ! Everything on it is incredible! The hotel and the ubication on Nizuc bay is something else . The decorations and the pool villas are incredible. The Service and the people are the best . The restaurants and the food amazing ! I think overall is one of the most beautiful hotels in mexico
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Distinguished Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We appreciate your comments on our property; they encourage us to keep improving every day. Hope to have you among our distinguished guests again in a near future, please receive our warmest regards. Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 15, 2016
Beautiful hotel with excellent service. Stayed there twice and would stay a third time. Highly recommend!
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Distinguished Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We appreciate your comments on our property; they encourage us to keep improving every day. Looking forward to host you again in a near future. Please receive our warmest regards. Jaime Jaramillo
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but needs already a lot of maintenance!

Posted Nov 13, 2016
Probably the best hotel in Cancun (Cancun is very poor in quality hotels anyway!) but problems with the A/C, internet, TV (the whole TV network was off the night of the elections!), phone system rebooting in the middle of the night! I hope you like to walk or wait because their shuttle system inside the resort is slow! $155 without tip for a mani/pedi is most expansive I've ever seen. Not much sand (lot and of rocks) by the beach when you know that all beaches are bringing off shore sand in Cancun I don't understand why they don't bring more! positive: nice atmosphere kinda of Asian style, nice design, nice pool, people are friendly and always trying to help. I will try one of the LHW in Playa Del Carmen next time, locals told me that Playa has doubled in the past 4 years in terms of restaurants, hotels, etc. But Nizuc is worse trying and it's only 10min from the airport.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Distinguished Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. Please receive our apologies if your expectations were not fulfilled. Your comments have been discussed with the areas involved as we keep working every day to improve our service to all of our guests. Hoping to have the opportunity of having you as one of our distinguished guests again, Receive our best regards, Jaime Jaramillo
5 out of 5
Recommended
for Everyone
by A verified traveler from turkey

Amazing experience

Posted Nov 12, 2016
Very luxurious hotel with nice staff. Rooms are wonderfull, beautiful designed with 4-5 meters ceiling. Only disadventage is you need to pay for each meal. But food was also amazing. To sum up strongly recommended.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, We are extremely glad to read you enjoyed your stay at NIZUC Resort & Spa, It is really a pleasure to read your comments on our property and service; they encourage us to keep improving every day. Looking forward to host you again in a near future. Please receive our warmest regards Jaime Jaramillo
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 12, 2016
overall i liked this hotel alot. staffs are all nice and kind. and felt such good services. i was staying at the first floor and there are so many ants at my suite. couldnt even leave any foods or drinks on the table at all time. that really bothers me but otherwise everything was all good to me and to my husband
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Distinguished Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. Our efforts are focused in making every stay a very special one. Please receive our apologies if your expectations were not fulfilled. Your comments have been discussed with the areas involved as we keep working every day to improve our service to all of our guests. Hoping to have the opportunity of having you as one of our distinguished guests again, Receive our best regards, Jaime Jaramillo