Beautiful, relaxing hotel
Posted Dec 1, 2016
Upon arrival at the Nizuc at 2:30pm, we were informed by a VERY RUDE front desk clerk, that our room would not be available until 4:00pm and were asked by her, "What do you need your room for, anyway?" Check in is at 3:00pm. We were given NO information about the hotel, nor that they actually have a hospitality room, which we found out about at CHECK OUT, that we could have utilized. We did not have an issue that the room was not ready, but we did have an issue with this awful encounter at the moment we arrived. There are staff members who show you to the room and since ours was not available, this young man, who was very polite, showed us to a restaurant that was open where we had a yummy lunch. The first evening was very disappointing as we felt "invisible" by the staff at the bar, which continued each evening, at both bars, unfortunately. I had a wonderful spa experience, although again, I was "forgotten" towards the end of the treatment as the spa was about to close, and I believe they were short staffed. My husband had a terrible experience. We did, however, explain our disappointment to the assistant manager, who upon check out, was great. She took our first lunch and my husband's spa experience off of the bill and allowed us a later check out to compensate our late arrival to our room. The restaurants were quite good, but we felt, a bit expensive. The atmosphere was fabulous; the staff wonderful, except for the girl at check in, who was never polite.