Ratings based on 1,400 Verified Reviews

3.8 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Nice hotel, plenty of entertainment

Posted Jun 28, 2017
Good hotel for the price, clean, food is good and the entertainment staff does plenty throughout the day and tries to get all ages involved. Shows at night on the main stage, staff is exceptionally nice and helpful. Although the night scene is lacking for the younger crowd, but if you take the bus across the street you will be in the party/club center in 10 mins for $1USD.
Comment from Hotel Management
Jun 28, 2017 by General Management Assistant., Hotel Management
Dear Kaitlin: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from El Paso

Nice hotel close to the beach

Posted Jun 28, 2017
Cons: the bar tenders they need more training, and the buffet food.
The buffet is no good, but the a la carta food is delicious, the coctel is no good the dont not have to prepare a good coctel, the room are clean and confort, the staff is very nice super friendly.
Comment from Hotel Management
Jun 28, 2017 by General Management Assistant., Hotel Management
Dear Leo Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
by A verified traveler from ca.

front desk welcome

Posted Jun 27, 2017
front desk people trying to sell other hotels stay is annoying that's all they worry about, is a really bad experience
2 out of 5
by A verified traveler

I feel that most hotels have to be "all-inclusive"

Posted Jun 26, 2017
Minimum version of "all-inclusive." Probably was a standard hotel years ago, but now has become all inclusive, but at the low end. You can tell the place is old by the size and style of their elevators; a good signature for when anything was built (kind of weird, but true). Otherwise, its your standard C-class "all-inclusive." Nothing special going on here. We went there simply to meet my wife's half sister from Buenos Aries who we rarely get to see, so we booked it. The nicest part is that they let us stay after check-out until we had to head to the airport. Every hotel should always do that.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Nice hotel, great food. Nice room

Posted Jun 26, 2017
Great hotel. Food was excelent, the view was great. The room was clean. Close to the beach.
Comment from Hotel Management
Jun 27, 2017 by General Management Assistant. , Hotel Management
Dear Hildi: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have you back soon. Cordially, Noemi Ramirez. Assistant Manager.
4 out of 5
by A verified traveler from R

Nice hotel

Posted Jun 26, 2017
Nice hotel, but wish the beach was larger. Food decent, but Excellent service made up for everything
Comment from Hotel Management
Jun 27, 2017 by General Management Assistant. , Hotel Management
Dear Jeff: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
by A verified traveler

Wonderful staff; disappointing beach

Posted Jun 25, 2017
First stay at Occidental; visited with my husband and two kids (ages 8, 11). The best part of this resort is the staff; they are hard working and incredibly kind & helpful. The rooms are okay but the bathrooms are too small. Food is okay and drinks were good. Loved the pool. Beach had plenty of lawn chairs but was small and due to it's location, had no waves. Very middle of the road resort. Won't likely return.
Comment from Hotel Management
Jun 26, 2017 by General Management Assistant., Hotel Management
Dear Guest: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
3 out of 5
by A verified traveler from Rochester, NY

Pay a little more for a better resort

Posted Jun 25, 2017
Nasty food, nasty drinks, very small resort, nothing to do at resort, room is clean but old, front desk staff rude
Comment from Hotel Management
Jun 26, 2017 by General Management Assistant., Hotel Management
Dear Elynn: We're sorry you were unhappy at our resort and not have met their expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kinds of comments are what help us to stay ahead, presenting you with new proposals. Thank you very much for letting us knows we hope to give us the opportunity to receive it again and change your perception of our service. Cordially Noemi Ramirez Assistant Manager
4 out of 5
Recommended
for Students
by A verified traveler from NJ

Well worth the money you spend (and then some).

Posted Jun 19, 2017
Pros: Service. Dinners at the restaurant. Drinks. Pools.
Cons: Quality of buffet - especially for breakfast.
Location: Beach is part of the resort. Didn't leave the resort that much.
Short vacation with three friends. Excellent and friendly service. Drinks were great and dinners at the restaurant were awesome. Food at the buffet was good - some things were blah while others were great such as the pasta bar. Really enjoyed ourselves.
Comment from Hotel Management
Jun 20, 2017 by General Management Assistant. , Hotel Management
Dear Nick Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great food and staff.

Posted Jun 11, 2017
Very clean hotel. The food and service was great.
Comment from Hotel Management
Jun 13, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Dear Guest: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We will certainly send your comments to the person in charge to take the appropriate measures and in this way to prevent it from happening again in the future. We hope to have the opportunity to have her back soon. Cordially, Noemi Ramirez. Assistant Manager.