Ratings based on 1,320 Verified Reviews

3.8 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

This resort was a great choice.

Posted Apr 23, 2017
Pros: The views of the ocean were "perfect" for vacation. We loved the live entertainment on the nightly basis.
Cons: There are two things that could be better was the WI-FI options and upgraded fixtures for the doors of the rooms.
Location: Plenty to do around and on resort. Very easy to get on the ferry and party boats as well as other places.
We really enjoyed staying at this resort. All staff were very friendly and helpful even with some some temporary language barriers. The oceanfront view room was to die for. LOVE IT!! The only thing that we would have loved to see was with booking WI-FI should have been included. We will return with friends next time in Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Amazing room and view!!

Posted Apr 23, 2017
We booked the Jr suite w hot tub on the balcony. When we arrived we found out we were on the top floor, what an amazing view! The room was huge, we would return for that reason alone. We loved sitting in the hot tub watching the boats go by. The pool & beach were clean and plenty of space, lots of palms on the beach providing shade. The staff and service at the Claraboya restaurant were always top notch, we didn't frequent the other restaurants during our stay b/c we loved the Claraboya so much. Excellent nightly entertainment, our favorite was the Michael Jackson show. We were right next to the dock where the pirate boats leave from, they were cool to watch, especially at night all lit up, they also set off fireworks. We took the ferry next door to Isla Mujeres, that is a definite must while you're there, truly an island paradise. You will need to rent a scooter or golf cart to truly enjoy it though.... it's really crowded in town where the boat docks. We had an amazing, relaxing vacation at a beautiful resort, we will be back for sure!
2 out of 5
by A verified traveler

False advertising

Posted Apr 22, 2017
The restaurant staff were great, however if you are looking at pictures on line I believe half of them are from their new resort. The beach Is very small and not kept up with private property on the side of it. We won't return there.
3 out of 5
by A verified traveler from New York

Perfect if You Want to Party

Posted Apr 22, 2017
This is a great hotel if your goal is to drink and behave in a way that is an embarrassment to all Americans. The staff work incredibly hard, the facility is lovely and service was great. The reason I would not recommend it to my friends is because there were just too many Americans with horrible manners, pre-pubescent behaviors, and it made me wish I could claim to be from anyplace other than the US.
1 out of 5
by A verified traveler from Michigan

Worst Experience Ever!

Posted Apr 19, 2017
Pros: The SUN and thats it!
Cons: Everything ABOVE!
Location: Bad location!! I don't recommend it !!
When you first showed up I talked to receptionist and she can barely understand what I am saying. She didn't give clear information about hotel services and food etc.. We finally got up to room the view is a street view even though I thought it was ocean front but we did reserve an ocean front which was really unfair. The room service you have to pay for and also the WiFi even though I have paid for an ALL INCLUSIVE trip. The food experience was so bad, they had no variety and the food looks not appealing and you. We barely ate anything we ate fruit and french fries the whole stay. We had made reservation to restaurant in there hotel and the service was really poor and it felt like unwelcoming and the staff was unfriendly and give off vibe that they want you to leave.When you order food they bring you food like that you would feed babies The beach that they have that it nothing like picture on website , you would think your going to a nice beach and you barely have 40 Ft of beach and does not even get deep. After all I would not come back to this hotel even though I have traveled may times to mexico and this has to be by far the worst hotel I have stayed at. I would never recommend this hotel to anyone and the whole purpose of this trip was a trip for my boys to have a good time and after all the money I spent here it was not worth it ! DON'T WASTE YOUR MONEY staying here.
3 out of 5
by A verified traveler from new york city

Family hotel, nice Buffett

Posted Apr 19, 2017
I liked it, people were nice, buffet should have more variety especially for dinner. Wifi needs to be free! That's a must!!
2 out of 5
by A verified traveler from colorado

Basic hotel

Posted Apr 19, 2017
Pros: It was in a warm place.
Location: The best thing to do would be to sleep at the occidental and take the ferry everyday over to a nice beach club. Gorgeous beach and food is so much bet
I think this property has been maintained fairly well. If you are looking for a resort this may not be for you. Poolside staff was the most friendly. The food was basic at the buffet and not anything that I would go out of my way for. And I think the point has been made about the other restaurants being tough to get into. The beach is nothing as it appears on the hotel site, tiny area to swim and ferries come by all day long right beside this area ( loud and smelly). My biggest problem is the fact that $200.00 in cash was stolen from a bag in my hotel room that was not open to view and security basically thought I was lying and it was my fault. I think the minute you feel staff is stealing from you, it's all over. Never heard from security or hotel management again no apology even. Would never recommend this hotel, so many other great ones out there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and shops

Posted Apr 17, 2017
Pros: I liked everything about the hotel. I would go again. I felt safe and comfortable.
Location: Location was close to many activities and public transit. Walking was also an option. The nightly dinner pirate boats were next door
This was my first time to Mexico and after a lot of searching and reading reviews I decided this resort offered what I was looking for and it fit the budget. The rooms were very clean and regularly maintained every day, air condition work. I never booked reservations in the other restaurants on site because I found the buffet offered everything I needed. Staff were very friendly and service was great, everyone respected your need to just read and be alone and not push you to be in activities if you didn't want to join. Drinks were good as well. We booked a tour through the resort and really enjoyed it.
Comment from Hotel Management
Apr 18, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Dear Anonymous: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

J

Posted Apr 14, 2017
This resort is a bit smaller but it is lovely nonetheless. The staff are so incredibly nice and thoughtful, the food is great (again, since it is smaller there's less of a variety because of the limited buffet size), entertainment is lovely, the pool is beautiful, drinks are delish! Overall, we enjoyed our stay and definately want to come back soon!!
Comment from Hotel Management
Apr 15, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Apr 13, 2017
Amazing shows, great environment of all ages!! Food was great except you have to make reservations for your the reatautants but there is a buffet where you can it if you miss the reservation.
Comment from Hotel Management
Apr 14, 2017 by Noemi Ramirez Assistant Manager, Hotel Management
Dear Irma: Thank you very much for your comments; it is nice to know that you enjoyed your stay with us. We hope to have the opportunity to have her back soon. Cordially Noemi Ramirez Assistant Manager