Ratings based on 1,042 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy bueno

Posted Feb 12, 2017
Best staff! Everyone was always very accepting and helpful! Very courteous staff! Very good food! Very very good experience!
Comment from Hotel Management
Feb 14, 2017 by Juan C. Arce, Hotel Management
We would like to thank you for your kind comments on this website, we hope to give you the opportunity to receive you on your next visit to Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Excellent experience.

Posted Feb 11, 2017
Pros: Everything, it was beautiful.
Cons: Maybe some club or evening activities for dancing. She would have loved that.
Location: She and her friend did the snorkeling excursion and lunch and just loved it.
My husband and I decided to take our 21 year old granddaughter on a birthday vacation. It was her first experience out of the country as an adult and she had the best time. I wish there had been some hotel events in the evening such as a club for dancing but the weather was perfect every day and the hotel was just as beautiful as it appeared in the on-line pictures. The staff and service were excellent and we were very satisfied with the food and accommodations. We would all love to go back and would probable book a longer vacation the next time.
Comment from Hotel Management
Feb 13, 2017 by Juan C. Arce, Hotel Management
Dear Linda: We would like to thank you for your kind comments on this website. We are happy to know that we fulfill your expectations and that reinforces our commitment to be better. We appreciate your suggestions that of course will be taken into account, all with the purpose of continuing to count on your preference. Yours sincerely.
5 out of 5
Recommended
for Couples
by A verified traveler from Denver, CO

Quiet and clean hotel right on the beach!

Posted Feb 10, 2017
Pros: The beach for SURE, the food, the friendly staff, and the cleanliness
Cons: The liquor options, the beach chairs kind of sucked - hard to manage, and the security of managing obnoxious party-ers in the middle of the night.
Location: There is a mall across the street, and a major shopping area just a short walk up the road offering everything from high end to cheap souvies & food
While searching for a vacation, I was a little nervous about this hotel because of the rating. However, we took a chance because of the price and were not disappointed! The staff was incredibly friendly and helpful; the hotel, our room, and the facility was clean; the beach was amazing - clean and well staffed (we didn't have to wait long for our beach-side pina coladas); the food was super good every meal (even the buffet!); for the price, this hotel was fantastic! We aren't much for drinking, but if we were, we would have been a little disappointed in the liquor options (low end), fyi. The hotel was close to shopping and in a very safe area - we had no issues walking around, even at night and never felt unsafe! Except for a rowdy group of guys in the middle of the night one night, the entire experience was amazing and we would highly recommend it!
Comment from Hotel Management
Feb 11, 2017 by Juan C. Arce, Hotel Management
Dear Jewels: We would like to thank you for your kind comments on this website; We are glad to know that your stay with us was a pleasant and relaxing experience; We hope to give us again the opportunity to welcome you on your next visit to Cancun.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel and close to beach.

Posted Feb 10, 2017
Pros: close to the beach, friendly staff
Cons: evening entertainment
We had a wonderful relaxing vacation. Hotel could use better entertainment. A club for dancing or some evening activities.
Comment from Hotel Management
Feb 11, 2017 by Juan C. Arce, Hotel Management
We would like to thank you for your kind comments on this website and we look forward to welcoming you on your next visit to Cancun
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach, overall very good

Posted Feb 8, 2017
Rooms: pleasant, clean Food: make reservations for Italian or Mexican; try to avoid the buffets except for breakfast. Service: extremely slow checkin process, but after that everything was handled quickly. This is a 3/3.5 star hotel and the price should reflect that, but the price seems to jump around between $200-$400 for a standard room. Above $300/night is definitely overpriced for this hotel. The price for a regular room should be $250 max. I paid less than that and was overall satisfied.
Comment from Hotel Management
Feb 10, 2017 by Juan C. Arce, Hotel Management
Dear Human: We would like to thank you for your comments on this website, and for highlighting the qualities of our facilities; We have analyzed your suggestions and be sure that they will be taken into account, all in order to continue counting on your preference. Receive a cordial greeting.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very nice hotel close to the beach.

Posted Feb 8, 2017
Pros: Everything
Location: Location is great.
This hotel is great, I will be recommend this place to all my friends. Beautiful location, very modern and clean rooms very good food and very friendly staff. A special thank you, to the great bartender from the Occidental Tucancun Beach Hotel ALBERTO MARTINEZ, he is great, very professional but also make everybody feel likes at home. Thank you Alberto for your great job and very nice personality. We will be back, we love this place.
Comment from Hotel Management
Feb 8, 2017 by Juan C. Arce, Hotel Management
Dear HALINA: We wish to thank you for your kind comments on this website, we are pleased to know that I enjoy the maximum of your stay and we will send your congratulations to Alberto. We look forward to welcoming you on your next visit to Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Great location!! Excellent service!!

Posted Feb 7, 2017
The location is great. Has three pools and it's own beach area. Cancun mall is at 10 mins walking distance. Easy access to public transportation (bus) for local travel in zona hotelera. just need to increase vegetarian options in menu. Definitely liked the stay.
Comment from Hotel Management
Feb 10, 2017 by Juan C. Arce, Hotel Management
Dear Ron Patel: We would like to thank you for your kind comments on this website, we are pleased to know that your stay with us was placental, we have sent your suggestion to our Chef who will gladly be taken into account, all with the purpose of continuing to count on your preference. We hope to see you again in the not too distant future. Yours sincerely,
2 out of 5
by A verified traveler

Hotel Needs Updating

Posted Feb 6, 2017
We booked the hotel for 3 nights basically due to the price. We had stayed at the Occidental in Nuevo Vallarta last May & expected the same quality. Sadly this hotel needs some work. We paid for a Premium Suite. The view was incredible but the room was outdated. The bathroom door was in an odd place and when open you could not get out of the hotel door. The patio doors didn't open easily and the toilet ran. I was disappointed that we were approached our first morning for a Time Share presentation. I quickly recognized the old "free bottle of Kahlua" line and firmly walked away. Perhaps we were spoiled with the service we received during out last stay at the Occidental in Nuevo Vallarta. The waiters & bartenders there were so friendly and even made an effort to know our names. The buffet and special dinner meals were not as good at this resort. Fortunately we spent most of our time on the beach and pools. On a positive note, they made an effort to recognize my Birthday with a piece of cake and room decorations. This was a nice touch & much appreciated. Overall, a 3 Star hotel in my opinion.
Comment from Hotel Management
Feb 8, 2017 by Juan C. Arce, Hotel Management
We wish to thank you for your kind comments on this website, we regret that your stay with us was not pleasant, we will take all your comments very seriously, all in order to remain your preference. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

50 / 50

Posted Feb 5, 2017
Pros: Activities staff, clean rooms, beautiful accommodations and beach area, beach volleyball!
Cons: Add a hot tub, hire a food/menu consultant, train all staff consistently on customer service and attentiveness
Location: Lots of malls, wave runner rentals, and parasailing rentals all along the beach
We just stayed at this resort for a week with our family of five (three kids 11, 13, and 15). We generally had a fun, relaxing time. The rooms were very nice and clean - we had a villa down by the ocean. The outdoor activities staff was fantastic and very engaging, which added to our enjoyment. While I acknowledge that most of the world does not get to experience the luxury of staying at an all-inclusive resort, there were a few things that I will mention in this review that would sway me from returning. It's too bad, too, because I kept thinking that only a few tweaks would be such quick wins and would easily turn most of their guests into raving fans. 1) The food and food-variety at this resort was, unfortunately, sub-par. Examples include their "snack corner" where they served pizza with hot dogs as a topping. Huh? Their main nightly buffet was also poor quality. The restaurants were not too bad, but I'd love to be "wowed." 2) We found several of the staff in the dining areas and the bartenders at the main pool bar to be generally poorly trained in customer service. The main pool-area omelette bar was comical because it seemed we were annoying the woman by asking for, well, an omelette. We were able to laugh about this as the week went on and the running joke in our group became "50/50" in reference to the overall inconsistency of service and food options.
Comment from Hotel Management
Feb 7, 2017 by Juan C. Arce, Hotel Management
Dear Chad: We wish to thank you for taking the time to write your kind comments on this website, rest assured that we have read them carefully and we will be taking them into account, all in order to continue to count on your preference. We hope to see you again on your next visit to Cancun.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great vacation!

Posted Feb 5, 2017
Friendly staff and excellent service. Accommodations were clean. Entertainment was fun. Food choices were good.
Comment from Hotel Management
Feb 7, 2017 by Juan C. Arce, Hotel Management
Dear Diane: We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun.