Beyond my expectations!..
Posted Feb 22, 2017
I can't say enough about the Occidental Tucancun hotel itself and their staff The staff's friendliness and hospitality went above and beyond my expectations. When you walk up to the front desk upon arrival you are met by the beautiful Carribean breeze. The front lobby is wide open. I never exchanged my money. I used USD to tip and was more than happy to give them the "extra" value of our money because they were constantly working so hard to make our stay be the best it could possibly be. The room was clean and there were unlimited refills for the wet bar in the room. The telephone operator, Roxanne, was very pleasant, resourceful and kept on top of any and all requests. The waitstaff in the four restaurants (fish, Italian, Mexican and an international buffet) were very friendly and courteous. Everyone worked hard at meeting my every need promptly. Who does that these days?..I had a corner room so I had 2 ocean views, one of the Cancun coastline and the other the oceanfront. When I walked out of my room the lagoon was right in front of me. Beautiful sunsets, 85 degrees everyday, falling asleep with the balcony door opened so you could hear the ocean all night long . I believe there were 2 pools, maybe 3, one was an infinity pool on the second floor, adult only. I went with my 14 year old daughter and was treated like royalty. There are a lot of games in the pool area being played, volleyball in the pool and out, there was a d.j. every day.
Comment from Hotel Management
Feb 24, 2017 by Juan C. Arce, Hotel Management
We are very proud to know that we have exceeded all the expectations we had regarding our facilities, facilities and excellent location. It motivates us to read positive reviews about our hotel and we are happy to know that you have received the quality and attention that distinguish us. Once again thank you for your kind words to our staff and to our Hotel Chain.