Ratings based on 1,653 Verified Reviews

3.8 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from West Valley City, Utah

Great views. Sicking syrup drinks.

Posted Jun 5, 2017
Pros: Views and staff
Cons: Drinks be made with real fruit and less syrups.
Location: Lots of everything from shopping to site seeing.
What a great place with great views. The staff was very friendly and really tried to give you what you ask for. Our room was cleaned well everyday and our belongs were respected. The restaurants are by reservation and once there you have 3-5 item it pick from. Food was Okay if your a foodie you will not be happy. The drinks are all syrup. Nothing is made with real anything. After two drinks your sugar sick.
Comment from Hotel Management
Jun 5, 2017 by Juan C. Arce, Hotel Management
Dear Valerie: We want to thank you for your kind comments on this website, we are happy to know that you had a pleasant stay and we will take your suggestions regarding food into account, all in order to continue to count on your preference. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Jun 4, 2017
My hotel stay was decent. The food was my main concern. I only enjoyed the Mexican restaurant and the seafood restaurant. The Italian restaurant tasted like pure canned food. It was horrible. The buffets were mediocre. I did enjoy the omelette station during breakfast. The drinks were also good, especially by the pool. The views were amazing and the hotel staff were nice and friendly. Especially Victor who was the host at the Mexican restaurant.
Comment from Hotel Management
Jun 5, 2017 by Juan C. Arce, Hotel Management
Dear Chris: We wish to thank you for your kind comments on this website, be assured that we have taken letters in the matter with reference to food, we have already sent the manager of the area your comments all with the purpose that it does not happen to future guests and above all Continue counting on your preference. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburg, Tx

Good hotel for the price

Posted Jun 4, 2017
Hotel was clean and the staff treats you very well. For being an all inclusive hotel, everything exceeded my expectations. Nothing was worn out or filthy. I would stay here again. I did have an issue with the air conditioner in my room but once I brought it to their attention, they immediately fixed it for me.
Comment from Hotel Management
Jun 5, 2017 by Juan C. Arce, Hotel Management
Dear Rachel: We wish to thank you for your kind comments on this website, we are glad to know that your incident with the air conditioning was repaired immediately and did not affect your stay. We hope to see you again in the not too distant future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

very ghood

Posted May 29, 2017
Pros: food, beach the worker
Cons: to windy in the high floor
Location: excellent location
excellent every employee was courteous the room clean every day
Comment from Hotel Management
May 30, 2017 by Juan C. Arce, Hotel Management
We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from KC

Posted May 29, 2017
Very nice clean, friendly helpful staff, very nice stay..
Comment from Hotel Management
May 30, 2017 by Juan C. Arce, Hotel Management
We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Really nice hotel to stay

Posted May 29, 2017
Really nice hotel and amazing stuff that helped you in your needs
Comment from Hotel Management
May 30, 2017 by Juan C. Arce, Hotel Management
Dear jack: We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Cancun is very humid so ac didn't seem to keep up
Comment from Hotel Management
May 27, 2017 by Juan C. Arce, Hotel Management
We want to thank you for your kind comments, we hope to see you again on your next visit to Cancun, despite the excess humidity we experience in this paradise that is Cancun. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Pros: good location.
Cons: food and free internet
Location: plenty of shopping around.
I had a pleasant stay but it was shocking that the hotel charges for internet access. Did not like that but I had to pay since I had no choice.
Comment from Hotel Management
May 27, 2017 by Juan C. Arce, Hotel Management
We would like to thank you for your kind comments on this website, on the internet, we believe that including the cost of the service within the regular rate as most hotels do, it is a disadvantage for people who will not use it, it is for Which is left to the consideration of each if you want to hire it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort - not so beautiful room

Posted May 25, 2017
Pros: Extremely clean and wonderful staff
Cons: Maybe give the customer fare warning before being placed in the rooms by the noisy restaurant
Really pleased with everything at this resort except the location of our room, which is what unfortunately brings down its rating. We were on the bottom floor in one of 4 rooms that are situated right opposite one of the restaurants. Until about 11pm at night, every night, all we could hear was the smashing of pots, pans and plates as the staff were washing up after dinner. The sound echoed off the walls and floors as the hallways are tiled not carpeted. Everything outside the room was pleasant however this put a bit of a damper on our stay.
Comment from Hotel Management
May 27, 2017 by Juan C. Arce, Hotel Management
Dear Rachel: We thank you for your kind comments on this website, we regret the inconveniences that you experience during your stay, be assured that everything will be analyzed in order not to happen to future guests. We hope to give us a second chance to erase the bad impression. Receive a cordial greeting.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perham, Minnesota

Nice hotel close to the beach.

Posted May 21, 2017
Pools need to stay open later. Dinning staff needs to be friendly ALL days of the week. Be better at refilling water. It was a fun and great time.
Comment from Hotel Management
May 22, 2017 by Juan C. Arce, Hotel Management
Dear Morgan: We thank you for your kind comments on this website, have the confidence that will be taken into account, all in order to remain your preference. Yours sincerely,