Dear Guest,Thank you for taking the time to share your review.We're absolutely thrilled to hear that your stay was brimming with family-friendly vibes! Our team takes great pride in offering a harmonious and inviting atmosphere where every family member, from the little ones to the grown-ups, can find joy and relaxation. We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Kellie,Thank you for such a positive review.We're thrilled to hear that you found our staff to be wonderful, a testament to our dedication to providing respectful and mindful service. Your recommendation of The Reserve, our adults-only oasis of luxury and sophistication, is greatly appreciated. It's wonderful that the variety of restaurants added to the elegance of your stay, each venue offering an inviting and harmonious dining experience.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Britney,Thank you for such a positive review.We're thrilled to hear that our efforts to create a luxurious and elegant atmosphere have translated into a dreamlike experience for you. Your commendation for Cesar at Blue Agave and Roberto at Agua Marina is greatly appreciated; they are indeed sophisticated members of our team who strive to provide an inviting and relaxed ambiance. While the cabana rental is a premium service we provide, immersed in nature and offering a harmonious setting, we regret if there was any surprise regarding the cost. It is important to mention that services with an additional charge are available to all who wish to upgrade their accommodation experience with us.These services has higher category inclusions, for example, the Bali beds in the pool area can include bottles of exclusive liquors or highly specialized seafood dishes.Therefore, we can assure you that the services with an additional charge have options that undoubtedly elevate the accommodation experience of all those who visit us.It's wonderful to know that the tropical vibe and our array of engaging events throughout the week added to the carefree enjoyment of your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service Center Management

Dear Guest,Thank you for taking the time to review your recent stay.We're overjoyed to hear that you found our staff to be the epitome of friendliness; maintaining a respectful and inviting atmosphere is our pride and joy. Your appreciation for the diverse culinary delights and premium beverages across our restaurants is truly inspiring to us, and we're thrilled our efforts to provide a sophisticated dining experience have resonated with you. It's also heartening to know that the breathtaking views from our hotel added a touch of luxury to your stay, and that the cleanliness of your room met our harmonious standards of excellence.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Guest, Thank you for reviewing your recent experience.We're genuinely sorry to hear about the challenges you faced with your accommodations. While we pride ourselves on our elegant rooms with lagoon or ocean views and sophisticated amenities, we are sorry that the room assigned to you did not meet your expectations.Without a doubt, these comments are unusual for us since our hotel has recently remodeled rooms available in superior categories so that everyone who visits us can enjoy an experience of luxury and comfort.Through our records we noted that your reservation was made for one of the initial categories, however, we are sure that our suites in premium categories have options that satisfy the most demanding tastes.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the qualities and services that only Paradisus Cancun can offer.Please know, we take your feedback seriously as it helps us maintain and enhance the quality of our hotel.We hope to welcome you back. All the best.Guest Service Center Management

Dear Guest,Thank you for taking the time to review your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Hani,Thank you for sharing your experience with us.We are glad that you found our Kids Club offerings to be enjoyable and hope they added a touch of carefree joy to the little ones' stay. At the same time, we acknowledge your comments regarding the need for more adult-centric entertainment options, especially during inclement weather. We strive to provide a harmonious balance of activities that cater to all our guests and will consider your feedback as we continue to create an inviting and engaging atmosphere. We also note your observations about the condition of our bathrooms. Our team is committed to ensuring that every aspect of our property reflects the luxury and sophistication we are known for, and we take your input seriously as we maintain the high standards of our accommodations.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Reta,Thank you for your review.We are sorry to hear about the concerns you have expressed regarding the amenities. While our minibars and hairdryers are standard in all rooms, as noted in the context, it seems there was an oversight in the consistency of these offerings across the rooms booked. We also understand that the state of the bathrooms and room floors did not meet your expectations, and although this is not the harmonious environment we strive for, we would like to assure you that care and attention to detail are at the forefront of our commitments. Also, we want to ensure that all our guests enjoy their balconies to the fullest, and we regret to hear there was a discrepancy in balcony sizes. Please note that the variety in balcony sizes reflects the different room categories available, providing a range of options for our guests.All of the team hope that we may be able to see you again in the future.Kindest regards,Guest Service Center Management

Dear Lorenzo,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ivan Portes,Thank you for taking the time to share your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Carissa,Thank you for sharing your review.We are thrilled to hear that our staff made a positive impact on your stay and that the entertainment options brought joy to the little ones. It is always inspiring to know that our efforts to create a carefree and harmonious environment are appreciated by our guests. While you have highlighted many strengths, I noticed a mention regarding room amenities. As we strive for excellence, we welcome all feedback and continually look to enhance our guest experience, offering an array of sophisticated comforts such as our whirlpool bathtubs in select suites and premium in-room services for our Nikté and The Reserve guests.We look forward to welcoming you back on a future visit.Kind regards,Guest Service Center Management

Dear Jennie,We appreciate receiving your opinion concerning your recent stay.It is wonderful to hear that Cecilia provided you with an inspiring massage, and we are glad that our evening shows added some tropical flair to your stay. We are truly sorry to hear that not all aspects of your visit met your expectations. Rest assured, we always aim to provide sophisticated and inviting experiences, from the comfort of our pool chairs to the cleanliness of our spa. We take pride in our diverse culinary offerings and are disappointed to learn that our steakhouse did not delight you. We appreciate your compliments on the room cleanliness and service, and we are committed to maintaining a harmonious and mindful environment that resonates with all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Heriberto,Thank you for taking the time to share your review.We are thrilled to hear that our pool bar team made a splash during your visit, providing that carefree and inviting tropical vibe we're known for. It is heartening to see our efforts in maintaining a sophisticated level of cleanliness throughout the hotel have met your esteemed approval. Our team is dedicated to offering service that is both mindful and respectful, ensuring an experience that is as harmonious as it is luxurious. Moreover, your satisfaction with our room amenities reflects our commitment to providing an elegant and comfortable stay.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Jax,Thank you for taking the time to give your opinion about your stay.We are thrilled to hear that our diverse culinary offerings left a positive impression, providing you with an inviting array of flavors that's reflective of our commitment to high-quality ingredients and sophisticated presentations. Our afternoon activities are designed with a carefree spirit in mind, and it is wonderful to know they brought joy to the younger ones. We appreciate your feedback regarding activities for teens and will thoughtfully consider how we can enhance our offerings to ensure a harmonious experience for all age groups. It is delightful to learn that the adults in your party fully enjoyed the elegant amenities and the multiple pools, including the shallower options for little ones, which are part of our mindful approach to cater to every guest's needs.We hope to have the opportunity of welcoming you again in the future. Best wishes,Guest Service Center Management

Dear Troy,Thank you for taking the time to share your review.It warms our hearts to hear that our staff, led by the exemplary Alfredo, Santillan, and Gerardo, delivered service that resonated with you in such a harmonious and respectful manner. Your commendations on the luxurious food offerings and the sophisticated beach and pool environments are truly appreciated. Our team strives to create an inviting and relaxed atmosphere that allows our guests to feel carefree and fully immersed in the tropical beauty of our surroundings.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Elizabeth,Thank you for sharing your feedback.We are thrilled to hear that you enjoyed the impeccable cleanliness of our accommodations and the attentive service provided by our team. Our goal is to offer an atmosphere that is both luxurious and inviting, and it is wonderful to know that we succeeded during your stay. Regarding the depth of our main pools, they are designed to meet various preferences, and we are glad you found the warm pool to be a harmonious and height-friendly option. If the sandy adventures of the Caribbean left you a bit too immersed in nature, our poolside facilities are always available for a comfortable transition back to the resort's elegance.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Anna,Thank you for taking the time to share your review.We are thrilled to hear that you appreciated our attentive staff and the prime location of our resort, which we strive to make as inviting and harmonious as possible. It is wonderful to know that the food was to your liking, offering a taste of the tropical and sophisticated flavors we pride ourselves on. We do apologize if you found our rooms to be lacking certain amenities. However, rest assured that all our rooms are equipped with hair dryers and other essentials to ensure a carefree and comfortable stay. We continuously aim to maintain and update our facilities to provide an elegant and inspiring environment for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Charles William,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Senthuuran,Thank you for taking the time to review your recent stay.We are thrilled to hear that the beach view from our hotel made a lasting impression on you. It is indeed one of our most harmonious features, offering guests an inspiring vista where the turquoise of the Caribbean Sea meets the sky. Our team takes great pride in maintaining a clean and inviting atmosphere, so it is wonderful to know that our efforts resonated with you. The luxury and sophistication we strive for extends not only to our physical spaces but also to the service we provide, and we're glad this was reflected in your experience.We look forward to seeing you again in the future. Best wishes,Guest Service Center Management

Dear Guest,Thank you for taking the time to review your recent stay.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back. Kind regards,Guest Service Center Management

Dear Ragesh,Thank you for sharing a review.We are truly disheartened to hear that your experience did not meet the high standards we strive to uphold. While we are proud of our luxurious accommodations and sophisticated amenities, we sincerely regret any inconvenience you faced regarding the provision of water bottles. It is surprising to hear this, as our team is usually commended for their attentive and harmonious service. Regarding your dining experience, we take pride in offering a diverse array of international and local cuisines with mindful consideration of dietary preferences, and we regret that our vegetarian options did not delight you. We're also surprised to hear your thoughts on the room size as our suites are designed to offer an elegant and carefree stay with stunning views and ample amenities. We are committed to a respectful and inviting hospitality experience and it appears we have fallen short of this during your stay.We hope you will return for an improved experience in the future. Kind regards,Guest Service Center Management

Dear Rio Ellen,Thank you for taking the time to share your review.We are truly sorry to hear that certain aspects of your stay did not meet your expectations. We take great pride in our sophisticated and harmonious ambiance, and it's disheartening to learn that our front desk team did not extend the warm, inviting welcome we strive for. Additionally, your comments on room cleanliness and overall service have been noted with the utmost seriousness. While we cannot undo your experience, we are mindful of the importance of guest satisfaction and continuously aim to create an environment that is both luxurious and attentive to our guests' needs. Your feedback is invaluable as it inspires us to maintain and elevate the elegant and carefree experience we wish for all our guests.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Guest Service Center Management

Dear Dremayne,Thank you for this review about your recent stay.Unfortunately, it seems that we did not meet all of your expectations. We carry out work whenever necessary and appreciate all feedback from our guests as it helps us to highlight areas for improvement.We hope you allow us the opportunity to provide you with an improved stay in the future. Best regards,Guest Service Center Management

Dear Ivan,Thank you for reviewing your stay.We are thrilled to hear you found our rooms impeccably clean, a testament to our dedication to providing a sophisticated and harmonious environment. While we're glad that our hotel's condition and service met a high standard, we regret to hear that certain aspects of your dining experience did not meet expectations. Itt is surprising to hear your comments on our culinary offerings, as we pride ourselves on providing a diverse range of gourmet dining options that cater to all tastes, including our Malva Food Bazaar with its fresh, locally sourced ingredients. We're also committed to ensuring that every guest enjoys exceptional service and it seems we fell short in promptly meeting your needs. We appreciate your feedback as it inspires us to continually improve our guest experience.We hope to welcome you again in the future. All the best.Guest Service Center Management

Dear Mandeep,Thank you for taking the time to share your review.We're thrilled to hear you enjoyed the buffet and the entertainment provided by our shows, striving to create a harmonious and carefree atmosphere for our guests. It's disheartening to hear your experience with some of our dining options and service did not meet your expectations. While our team is known for their respectful and mindful service, we regret that this was not reflected in your interactions, and we take your feedback seriously. We're proud to offer a selection of restaurants serving sophisticated and high-quality ingredients, and we're disappointed to learn that they fell short of impressing you. We offer a variety of drink selections, including premium options, and we're sorry to hear you found them unsatisfactory. We invite our guests to immerse themselves in the tropical elegance of our resort, and we apologize if we missed the mark during your stay.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Guest Service Center Management

Dear Himanshu,Thank you for sharing your feedback about your recent stay.We are thrilled to hear you enjoyed the magnificent views our hotel offers, truly a testament to the harmonious beauty of our Caribbean paradise. It is inspiring to know that the food quality met your expectations, showcasing our commitment to culinary excellence. However, we're taken aback hearing your thoughts on our suite offerings, as we pride ourselves on providing luxurious and sophisticated accommodations, complete with a range of amenities for a carefree and elegant stay. We regret to hear that the check-in process did not meet the swift and inviting experience we aim for, and we appreciate your patience during this time. Please rest assured, we are always mindful of our guests' valuable time and comfort.It would be a pleasure to welcome you again. Best regards,Guest Service Center Management

Dear Scott,Thank you for sharing your experience with us.It's delightful to hear you enjoyed the tropical allure of our beach and found the property to be beautiful. Our commitment to offering an inviting and elegant atmosphere shines through your kind words about our good drinks and the awesome beach. We take note of your feedback regarding the wait time and the availability of beach chairs, always aiming for an efficient and carefree guest experience. Our team is mindful to ensure every guest feels the harmonious balance of nature and luxury we strive to provide.We are looking forward to welcoming you again. All the best,Guest Service Center Management

Dear Guest,We would like to thank you for your review.We're thrilled to hear you found our staff to be friendly and that your overall experience was great. It's our aim to provide a harmonious and inviting atmosphere, and we're glad that these elements contributed to your satisfaction. Regarding your suggestion for more events and shows reflecting local culture, we appreciate your feedback. Our resort is always seeking ways to create a more immersive and culturally rich experience for our guests, and your input is valuable as we strive to enhance the ambiance of our tropical paradise.We hope we have the pleasure of welcoming you back again on a future visit. With kind regards,Guest Service Center Management

Dear Dung Huu,Thank you for providing us with feedback about your recent experience.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Maria de la Luz,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future visits. Kindest regards,Guest Service Center Management

Dear Xuewei,Thank you for taking the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next visit.Best wishes,Guest Service Center Management

Dear Deepak,Thanks for your comment about your stay.We are thrilled to hear that you enjoyed the sophisticated luxury of our clean property and the care provided by our wonderful staff. It is also heartening to hear that our food met your refined tastes, offering an inviting and relaxed dining atmosphere. We do apologize for any inconvenience caused by the bathroom leak, and we appreciate your respectful understanding as our team worked to resolve it. Rest assured that our harmonious approach to maintenance ensures such issues are addressed promptly to provide an uninterrupted elegant stay for all our guests.We hope to have the opportunity to welcome you back in the future.Best regards,Guest Service Center Management

Dear Kimaya,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Sharmishtaa,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Alexa,Thank you for taking the time to share your feedback.It's delightful to hear that our diverse culinary offerings impressed you and that our team's warmth and accommodating nature contributed to a memorable stay in our tropical paradise. Our commitment to luxury and sophistication shines through in your appreciation for the hotel's beauty and elegance. We're glad that upgrading to The Reserve enhanced your stay with a more harmonious and inviting atmosphere, allowing you to enjoy a more mindful and relaxed experience. We recognize that the main pool area can be vibrant and lively, reflecting the carefree spirit many of our guests relish. However, we're always attentive to those yearning for tranquility, and it pleases us that The Reserve provided that serene retreat with its exclusive amenities.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Guest,Thank you for this feedback.We're absolutely delighted to hear that you appreciated our impeccable room cleanliness and the dedicated service provided by our team. Regarding the number of outlets, we hear your feedback loud and clear. While our rooms are designed to be harmonious and mindful of our guests' needs, we understand that in today's connected world, having ample outlets is important. Rest assured, we will take your comments into consideration as we continuously seek to improve our guest experience.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Kayla,Thank you for taking the time to share this feedback.It is delightful to hear that the lush greenery and peaceful ambiance of our tropical oasis contributed to a harmonious stay. We are thrilled that the variety and sophistication of our dining options met your expectations, offering an inviting array of choices for every palate. Our heartfelt thanks for acknowledging the respectful and attentive service provided by our team, ensuring a carefree and enjoyable experience.We understand that during peak dining hours, a short wait can be anticipated, and we appreciate your patience and understanding in these moments. Rest assured that our aim is to provide seamless and efficient service at all times.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Anak,We appreciate you investing the time to share detailed feedback about your recent visit to our establishment. Guest insights are highly valued as they empower us to enhance our services and amenities continually, aiming to deliver an exceptional experience for all who choose to stay with us.We regret to hear that your stay may not have met your anticipated standards. We duly acknowledge your observations regarding the property's size and staffing levels. Please rest assured that we consistently review our operations to ensure that every guest receives the prompt and efficient service they deserve during their stay.We acknowledge the potential disappointment a guest may feel when the selected room is not as expected and concerns about room cleanliness, as indicated in your feedback. Your satisfaction and comfort are paramount to us, and we take such issues very seriously. Investigations will be conducted to ensure all our accommodations adhere to the high standards we uphold.Regarding your interactions with our front desk team and the request to speak with a manager, it is our primary objective to swiftly and effectively address all guest concerns. We regret any impression of delayed assistance and will address this matter internally to ensure a more streamlined and customer-oriented approach moving forward.Your feedback is truly invaluable to us, and we genuinely appreciate your insights. We earnestly look forward to the opportunity to welcome you back in the future, providing an enhanced and seamless experience that epitomizes the exceptional standards we are dedicated to offering all our esteemed guests.Warm Regards,Guest Service Center Management

Dear Amber Nichole,We really appreciate your feedback.We're thrilled to hear that you found our team's service to be excellent, reflecting the sophisticated and respectful hospitality we strive to provide. However, we're concerned about the issues you've encountered. Our guests' comfort and satisfaction are of utmost importance, and we're genuinely sorry to hear about the unusual odor and noise disturbance you experienced. Rest assured that our daily housekeeping and maintenance teams are dedicated to ensuring a harmonious and inviting atmosphere for all our guests. Regarding your experience with the breakfast buffet, we take food safety very seriously and typically receive high praise for our clean and mindful approach to dining, evident in our free breakfast buffet with a range of international cuisine. We regret to hear about your reported discomfort and will look into this matter attentively. We also apologize for any inconvenience you faced at our gift shop; we always aim to provide transparent and mindful pricing for all items.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management

Dear Veronica,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Thomas,Thank you for your review.We are thrilled to hear that the stunning views and our inviting layout contributed to a carefree vibe during your stay. It is wonderful to know that Eduardo, your concierge, provided attentive and inspiring service, embodying the harmonious hospitality we strive for. We also appreciate your compliments on the diverse and delicious offerings at our buffet. On the other hand, we regret to hear about the initial challenges you faced with the shower and air conditioning. While we are pleased to have had the opportunity to upgrade your experience to The Reserve with its luxurious amenities, we understand the importance of every guest starting their stay in the best possible conditions. Please rest assured we are mindful of our guests' comfort and are continuously working on maintaining the sophisticated elegance of all our accommodations.We hope that you will return on a future occasion. Best regards,Guest Service Center Management

Dear Sung Soo,Thank you for taking the time to share your review.We are thrilled that the ocean views captivated your senses, offering that harmonious connection with nature we are so proud of. Our team is over the moon to hear that their kind service contributed to the inviting atmosphere we strive for. While you rated room cleanliness and hotel condition at 80%, we continuously aspire to elevate every aspect of our guests' stay, ensuring it is nothing short of luxurious and elegant. Your feedback is essential in this sophisticated journey of improvement.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management

Dear Jelena Ivanovic,Thank you for taking the time to share your review.We regret to hear that our buffet did not align with your expectations. We take pride in our diverse dining options and are constantly mindful of our food quality across all restaurants. Additionally, we are committed to maintaining a harmonious and clean pool environment for our guests to enjoy the tropical essence of our location. Rest assured, we continuously aim to provide a sophisticated and elegant experience that immerses our guests in nature and encourages an appreciation of our environment.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Service Center Management