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Get an overview of this hotelFamily-friendly, beachfront resort near Cancún

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White-sand paradise

The beachside Paradisus Cancun All Inclusive Resort is just a 20-minute drive from the city center and airport. La Isla Shopping Village is a 5-minute drive away, and the Maya Museum is 2 minutes by car. Guests can soak up the Caribbean sunshine and go scuba diving or snorkeling.

4 pools, 9 restaurants

There are 4 swimming pools, a 9-hole golf course, tennis courts, and supervised activities for the kids. Add on 9 restaurants and 5 bars, including Tempo by Martín Berasategui. Guests can enjoy the buffet breakfast, work out in the gym, and pamper themselves with a treatment in the full-service spa.

Spectacular sunsets

In addition to LCD televisions with satellite channels, guestrooms include complimentary wireless Internet access. Bathrooms come with rainfall showerheads and bidets.

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4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
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Very nice hotel, great location, very pretty.

4 out of 5
by
Posted Feb 18, 2017
Great hotel but didn't love the food and the beds were very uncomfortable. Otherwise perfect trip.
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Top-notch all-inclusive resort

5 out of 5
by from Las Vegas
Posted Feb 17, 2017
I've never written a review before but felt compelled to do so after enjoying an incredible family vacation here. Everything exceeded our expectations. Great food at wide range of restaurants, great service, super clean and beautiful beach and pool areas. No complaints. Didn't want to leave. We'll be back!
Comment from Hotel Management
Feb 18, 2017 by Ricardo Reyna - Hotel manager
Dear Todd I want to thank you for sharing with us your last experiences at Paradisus. We hope that in the future you can give us the opportunity to host you again. Best regards
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Amazing Hotel

5 out of 5
by from Los Angeles CA
Posted Feb 17, 2017
Our experience at Paradisus Cancun was awesome. Great Staff. Overall evening is nice. I'll will highly recommend this hotel. Take advantage of the restaurant they have inside the hotel. Recommend Mole. Our favorite.
Comment from Hotel Management
Feb 17, 2017 by Ricardo Reyna - Hotel manager
Dear Carlos Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you can continue to enjoy the great things we have to offer. Best Regards
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Wonderful way to relax

5 out of 5
by from Virginia
Posted Feb 16, 2017
Pros: Service was really good. Location was perfect. The water at the beach was beautiful!
My husband and I returned a couple days ago from a 5 night stay at Paradisus. We chose to upgrade to the Royal Service which was a great decision for us. The point of the trip for us was to relax and that was exactly what we did. Royal Service makes it so easy to have peace and quiet with all your needs taken care of. We were able to relax in our own Bali Bed each day which was perfect since I need to have time out of the sun, but we also enjoyed relaxing under a palapa at the beach. The room was very clean and comfortable. The food was quite good and the drinks were delicious. If you are looking to have a lot of fun and activity, I would recommend not choosing Royal Service as it is in its own separate building and pool/beach area. However, you can still join in on all the activities if you do RS.
Comment from Hotel Management
Feb 17, 2017 by Ricardo Reyna - Hotel manager
Dear CC On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. We hope to have the chance to host you again and prove that for us there's no greatest motivation to be better than our guests. Kindest regards
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great location, beach, food.

5 out of 5
by from Cape Town
Posted Feb 14, 2017
Pros: Lovely décor, food, friendly helpful service and such beautiful beach!
The Hotel was great, the people so friendly and happy to please, the beach perfect! the buffet was varied and had something for every taste. The whole inclusive package worth it all!
Comment from Hotel Management
Feb 15, 2017 by Ricardo Reyna - Hotel manager
Dear Lucy Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you can continue to enjoy the great things we have to offer. Best Regards
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Good Beach

4 out of 5
by from BC. Canada
Posted Feb 14, 2017
Pros: Beach and location
Cons: Turn down the music. Do not charge an arm and a leg for using the beach beds or lawn chairs.
Location: Good connection to Cancun by public buss. For 55 C. per trip. There is a nice Mall "La Isla" near by.
Paradisus Arrived Sunday Jan. 29. @ 11 am. Check in was normal. Had to wait till 3 pm. Room was OK. With Laguna view. The Tile floor not really clean. Safety Box, needs to be pressed really hard. Evening Show, on Sunday was “Lady Gaga” rating: 6 of 10 On Monday just loud singing of 3 man. Wit a few hopping around girls. Rating: 3 of 10 Toaster in breakfast restaurant broken, since first day. Not browning even running through 3 times. There is a food selection, but quite disorganized. Very pushy with Timeshare. Right at the check in, they pretend to give you a help with getting around, but ending in presentation. The next day we got 4 calls. Telling, they have a welcome gift for us. But when we went down to claim it, he said he would like to tell us more about the options to become a special member. He would not have any presents right now, but we could get one the next day. Tuesd. Jan. 31. At the beach the “bum bum” music was so loud, it war hurting our ears. So, we moved away a bit, but after 15 mim. A guard appeared asking us to leave, or pay $100 for using the lawn chairs and the palapa. So, we had to move back to the loud area, which part of it was also with a user fee. There are about 5 areas, which require additional fees. At evening, the reserved “Enso” was a disaster, it started with the pore light. You could not see eating the terrible food.
Comment from Hotel Management
Feb 17, 2017 by Ricardo Reyna - Hotel manager
Dear Art I want to take this moment to thank you for comments; all the feedback given to us helps us find all areas of opportunity that we have in the hotel, for us, our guests are paramount and always a pleasure to know that the work of our partners is recognized and appreciated. I can assure you your comments will be routed to the appropriate departments for appropriate monitoring and implement improvements that will bring benefits in a very short time. Please accept my cordial invitation to stay with us in the near future so you can enjoy all the wonders that our resort has to offer. Best regards
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Fun, comfortable, and clean

5 out of 5
by
Posted Feb 14, 2017
The staff was always friendly and courteous. The room was very clean and kept up daily. We had a great time with the nightly shows, restaurant selections, poolside entertainment, and nightlife. It is an amazing place to take a vacation and just relax. You don't ever need to leave the hotel to have a good time! We will definetly be visiting again!
Comment from Hotel Management
Feb 14, 2017 by Ricardo Reyna - Hotel manager
Dear Ann R, Thank you for such an outstanding review on our Resort. Knowing we met your expectations makes us proud. In behalf of all Paradisus Cancun Resort team we thank you for allowing us to continue outshine your needs and expectations. Gratefully
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Beautiful beach and great location .

3 out of 5
by from philadelphia
Posted Feb 14, 2017
We took 6 rooms (12 woman's) for 3 nights . The beach is amazing but I was shocked that at an all inclusive resort you need to pay for a cabana on the beach . the food at the restaurants ( Japanies , middle eastern and thai ) was okay but horrible at the baffet . Our room was small and the upgrade wasn't attractive enough. The spa was way too expansive ( about $250 for 80 min massage ) More then any resort I've been at ( and I've been at 7-8 in Mexico)
Comment from Hotel Management
Feb 17, 2017 by Ricardo Reyna - Hotel manager
Dear Michal We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to those responsible for proper monitoring and to have effective solutions. We hope that in the future you can give us the opportunity to prove that all the improvements are effective Kindest regards
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went to cancun to relax

5 out of 5
by from el paso, tx
Posted Feb 11, 2017
Pros: clean and frienfly
Cons: for me nothing,
Location: the location is centralize since I have stay on the maya rivera, that is out away from cancun
went to cancun to relax and this hotel met my needs, I've have stay in cancun at other locations before, this one has been the best so far.
Comment from Hotel Management
Feb 12, 2017 by Ricardo Reyna - Hotel manager
Dear mcj It is a pleasure to have you with us and I want to take this opportunity to thank you for the good comments you have left us, I can assure you that we will share them with our colleagues. We hope that in the future you will give us the opportunity to stay again so that you can once again experience the great wonders we have for you. Please do not hesitate to come back with us.. Best regards
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Excellent hotel, love the beach right there!!!!

5 out of 5
by from Miami
Posted Feb 6, 2017
Pros: Great location, near to the airport, beautiful building, gardens, pools and the beach.
Love the staff, so friendly.. At the restaurant, Jose , at the beach Sergio and Norma.... I had a great time.... Great food too...
Comment from Hotel Management
Feb 6, 2017 by Ricardo Reyna - Hotel manager
Dear Patricia On behalf of the great family paradisus I extend the most cordial invitation to you to stay with us in the near future so that you can continue to enjoy the great things we have to offer. Best Regards
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Paradisus Cancun All Inclusive Resort

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games

  • Dancing
  • Language

Kids' club

  • Supervised activities for children between 4 and 17 years old

Entertainment

  • Onsite live performances

Not included

  • Motorized water sports
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators

Resort Amenities

Paradisus Cancun All Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Enjoy a summer holiday at Paradisus Cancun All Inclusive Resort, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

A complimentary breakfast is offered. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a swim-up bar. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, a fitness facility, and an outdoor tennis court. Onsite self parking and valet parking are complimentary.

  • Children's pool 
  • Swim-up bar 
  • Spa tub 
  • Steam room 
  • Sauna 
  • Free newspapers in lobby 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (surcharge) 
  • Conference space 
  • Arcade/game room 
  • Meeting rooms 10 
  • Total number of rooms - 525 
  • Multilingual staff 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Hair salon 
  • ATM/banking 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Tennis on site 
  • Number of bars/lounges - 3 
  • Wedding services 
  • Coffee shop or café 
  • Free breakfast 
  • Concierge services 
  • Fitness facilities 
  • Full-service spa 
  • Computer station 
  • Free WiFi 
  • Grocery/convenience store 
  • Tours/ticket assistance 
  • Number of outdoor pools - 3 
  • Laundry facilities 
  • Marina on site 
  • Nightclub 
  • Free valet parking 
  • Garden 
  • Terrace 
  • Beach bar 
  • Poolside bar 
  • Luggage storage 
  • Local Expert Concierge 
  • Safe-deposit box at front desk 
  • Year Built 1990 
  • Number of restaurants - 10 
  • Conference space size (feet) - 24692 
  • Conference space size (meters) - 2294 
  • Number of meeting rooms - 10 
  • Golf course on site 
  • Beach umbrellas 
  • Pool cabanas (surcharge) 
  • Beach sun loungers 
  • Beach towels 
  • Conference center 
  • Outdoor tennis court 
  • Snack bar/deli 
  • Free self parking 
  • Number of buildings/towers - 5 
  • Spa services on site 

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Pay movies 
  • Balcony or patio 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, some free items) 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Shower/tub combination 
  • Bidet 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Daily housekeeping 
  • In-room safe (laptop compatible) 
  • Sofa bed 
  • Satellite TV service 
  • Free WiFi 
  • Room service (24 hours) 
  • LCD TV 
  • Sofa bed size 
  • Rollaway/extra beds (free) 

Where to Eat

Guests are offered a complimentary buffet breakfast.

Naos - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Market Grill - This poolside steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Tempo byMartinBerasategui - This fine-dining restaurant serves dinner only. Reservations are required.

Bana - This sushi bar specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court, a marina, and a health club. A children's pool and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Golf lessons available nearby 
  • Fitness classes on site 
  • Golfing on site 
  • Kayaking on site 
  • Pilates classes on site 
  • Playground on site 
  • Snorkeling on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 

Expedia Local Expert

Plan fun adventures and activities for your trip with an Expedia Local Expert. This personal concierge service is free and located in your hotel.Call today for discounts! (888) 803-4175

Spa Services

YHI SPA has 13 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 13 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Sauna in spa 
  • Massages 
  • Minimum age to access spa is 18 
  • Body treatments 
  • Facial treatments 

Resort Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

24-hour check-in

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: MXN 0.0 per stay (rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Resort Name

  • All Inclusive Paradisus
  • All Inclusive Paradisus Cancun
  • Cancun All Inclusive Paradisus
  • Cancun Paradisus Resort
  • Paradisus All Inclusive Resort
  • Paradisus Cancun
  • Paradisus Cancun All Inclusive Resort
  • Paradisus Cancun Resort
  • Paradisus Cancun Resort All Inclusive
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Family Offer

Book a stay in a Family Concierge room/rate category for travel anytime and receive the following:

  • Family Concierge accommodations as selected
  • Certified, dedicated butler
  • Children bathrobes, slippers, towels and tear-free toiletries
  • Daily stocked minibar including children´s drinks
  • Daily turndown service with milk and cookies
  • Special family activities and use of children club
  • Walkie-talkie, children beach kit, and free 24 hour rental of PS2, Xbox 360, or Wii
Must book a Family Concierge room/rate category to qualify. Full details check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Royal Service Offer

Book a stay in a Royal Service room/rate category for travel anytime and receive the following:

  • Royal Service accommodations as selected
  • Personal butler service
  • Cell phone to call butler, and unlimited local calls
  • Special pool-kit including sunscreen lotion, fruits and sorbets, and sunglass cleaning
  • Preferential reservations at Spa, activities, and excursions
Must book a Royal Service room/rate category to qualify. Full details check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Kids Free Promotion

Book a stay in any room category (except "Royal" rooms) now - April 22, 2017, for travel May 1 - December 22, 2017, and 2 children ages 12 and younger stay and eat free when staying in the same room as parents and using existing bedding.

Full details provided at check-in. Free stay reflected in rate displayed at time of booking. Valid for all room categories except "Royal" rooms. Maximum 2 children per room. Offer subject to availability. Offer can be combined with other promotional offers. Other restrictions may apply. Blackout dates include June 16 - August 19, 2017.

Up to USD 1,500 in Resort Credits!

Book a 7-night minimum stay in any room or rate category from now - April 21, 2017, for travel April 23 - December 22, 2017, and receive up to USD 1,500 in resort credit (per room, per stay) valid toward a room upgrade, YHI Spa treatments, golf, wine, and more. Resort credit must be used on multiple benefits, and cannot be applied to only one. Full details at check-in. The resort credits are coupons with different denominations. Credit is per room per stay, only valid during stay, non-transferable, non-refundable, non-combined, non-exchangeable, and non-cumulative. Coupons must be presented at the time guests request a service or make a reservation. No deductions will be taken at time of check-out. No refunds for any unused portion of offer. Last date of coupon use is December 22, 2017. The hotel reserves the right to discontinue this promo at any time. Other restrictions may apply.

Up to USD 550 in Resort Credits!

Book a 4-night minimum stay in any room or rate category from now - April 21, 2017, for travel April 23 - December 22, 2017, and receive up to USD 550 in resort credit (per room, per stay) valid toward a room upgrade, YHI Spa treatments, golf, wine, and more. Resort credit must be used on multiple benefits, and cannot be applied to only one. Full details at check-in. The resort credits are coupons with different denominations. Credit is per room per stay, only valid during stay, non-transferable, non-refundable, non-combined, non-exchangeable, and non-cumulative. Coupons must be presented at the time guests request a service or make a reservation. No deductions will be taken at time of check-out. No refunds for any unused portion of offer. Last date of coupon use is December 22, 2017. The hotel reserves the right to discontinue this promo at any time. Other restrictions may apply.