Ratings based on 3,292 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hingham, Mt.

Good location close to water sports

Posted Jun 26, 2017
Pros: Location, quiet, quality.
Cons: Perhaps the beer, wine selection in the rooms.
Location: Right across the street from aqua world which has all forms of water activities.
stayed 8 nights and upgraded to the family concierge service. Had Gabriel as our butler and he was wonderful. He helped make reservations at the restaurants and even helped with our shuttle to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from ca

Great hotel

Posted Jun 24, 2017
Hotel was great! The service was amazing everyone was so hospitable. The staff was always available for any questions or recommendations. The only issue we had which was minor was when we ordered room service it never came they apologized but not a big deal. The hotel looks amazing better than the pictures. Restaurants are amazing.
Comment from Hotel Management
Jun 26, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Sandra I want to take this moment to thank you for comments; all the feedback given to us helps us find all areas of opportunity that we have in the hotel, for us, our guests are paramount and always a pleasure to know that the work of our partners is recognized and appreciated. I can assure you your comments will be routed to the appropriate departments for appropriate monitoring and implement improvements that will bring benefits in a very short time. Please accept my cordial invitation to stay with us in the near future so you can enjoy all the wonders that our resort has to offer. Best regards
3 out of 5
by A verified traveler from Tampa FL

Lovely Hotel, but with out Royal Service...

Posted Jun 19, 2017
Pros: Location and look, its a beautiful place.
Cons: Customer service. and the Bait and Switch of the hotel credit. The Hotel credit is a JOKE, it's $10 of here, and $20 off there, not use for one thing.
Location: Everything you might want to do, its in the middle of the hotel zone.
We stayed at this hotel in June, it is a lovely hotel with a good location, but if you are going to stay here YOU MUST BE IN ROYAL SERVICE! If you are not you will get the old rooms 10 miles from anything, no access to restaurant reservations and you will not feel special, you will lament the lack of service. Internet was very poor. DO NOT FALL for the hotel credit, it is a PATHETIC thing, you will get ripped off, they offered us $550 in hotel credit, but we were not told what it covered till we arrived. It literally covered nothing! Well it was $10 off here and $20 off there, but you can not use it for one thing. They gave us a list breakdown and boy is it bad.
Comment from Hotel Management
Jun 21, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Chuck Thank you for sharing your experience at our hotel. We regret that you had a bad experience with us and we are sorry that the lack of information about the inclusions of your accommodation package have had an impact on your stay. It is true that the credits within the hotel are applicable promotions as a discount on services that are not included in the hotel, hence the name "resort credits" credits to occupy in the complex. In no case they are promoted by the hotel as a total credit in favor of the guest. This is a promotion for those who meet certain criteria of accommodation, but are a promotion, not a payment made. We hope that the next time you visit us this information will help you enjoy your accommodation even more. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, AR

Paradise at the Paradisus

Posted Jun 11, 2017
This all inclusive resort was great! There were plenty of beach & pool chairs. Restaurants were good. Reservations needed for most at night but concierge would take care of that for you. Our favorite was The Market Grill. Seafood choices were not as plentiful as I would have liked. The gelato shop was dangerous! If you want even more attention & pampering, you may want to pick Royal Service. They had their own pool & beach area with an assigned concierge & butler. Shows were ok but definitely not top notch like some other resorts. The circus was our favorite. We had a great time! Water was beautiful!
Comment from Hotel Management
Jun 15, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest We are proud to read these good reviews that you have shared with us. We are glad to know that the time you spent with us was full of good things. Remember that for Melia Hotels International there is no greater reward than be recognized and valued for the quality of all our services. We hope that in the future you will have the opportunity to return and have the service that you deserve one more time. Best regards
5 out of 5
Recommended
for Families
by A verified traveler from New York, NY

Large group, with kids. Enjoyed our stay

Posted Jun 6, 2017
Pros: It's beautiful, the restaurants are amazing and cater to your need. It's huge, but you don't feel overcrowded.
Cons: I did not like the fact that when I booked for 17 people at a restaurant, they would serve us family style without option. Let us choose.
Location: I didn't care to do anything nearby.
We travelled with 17 total people, 6 rooms. The hotel was able to accommodate our request to be in building 2, as we used the kids pool and access was easy from this building. This was personally my 4th time at this hotel. ROOMS: I've stayed here often, and the rooms are great. What I would request, if you have kids, is the pull out couch that is low to ground (leather, not wood). Those were easier to setup, softer for kids and level to the ground. POOL: Well, kids pool was secluded from the bar/music side. Service was always there, pool was always clean. They had a small kids playground tucked away to the side, outside of the pool. A small cabana for kids activities that the Kids Zone participates in. RESTAURANTS: So many options, and they're all good. My favorite is the tapas. However, one complaint I had is that with our size group, they kept making us use family style. I asked them kindly not to do this, because they would not let us choose. For example, at one restaurant they chose to serve us Tandoori Chicken as the main dish, and 2 out of 17 people ate that. It was a waste of food, which I kindly expressed to them. Everyone ended up ordering their own dish instead. If you serve family style, at least make a family style menu so we can choose what we want.
Comment from Hotel Management
Jun 11, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Anton Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Today we are one of the most prestigious accommodation options in Cancun, because thanks to the efforts of our great team and the recommendations of our guests can position ourselves as a high-quality choice and offer diversity in our services. Every day our task is seeking improvements and to implement programs that will help us get closer to our ultimate goal, the total satisfaction of our customers. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Amazing hotel, unbelievable food, great staff

Posted Jun 4, 2017
This is an amazing hotel. The food was out of this world. Must try Restaurants Fuego and Bana. The pools are incredible, excelent for kids. Plenty of activities for all ages.
Comment from Hotel Management
Jun 7, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Edgar Thanks for these comments. We are glad to know that the days you spent with us were full of good times. I want you to know that your comments are shared with our team to be better every day, so the next time the visitors can be sure that you will live the incredible moments. Do not hesitate to return with us, remember that we will always have a place for you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Friendly, clean and beautiful!

Posted Jun 3, 2017
Pros: Everyone really seemed there to help us have fun! We were very pampered.
Location: We used the taxi services but others were using a very inexpensive choice of the bus that went just about everywhere!
We were greeted with smiles, beauty, drinks, champagne and roses decorating our bed! The hotel was amazing. We enjoyed trying the different restaurants and trying to find our way through this huge venue! The beach areas were like sifted powder. The waves were strong while we were there but we still managed to do some swimming in the ocean. We never lacked for any service- very attentive.
Comment from Hotel Management
Jun 7, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear K and R Thanks for giving us your comments. We are happy that the time you were with us was full of good things. Our team will always be aware of the small details so that you can just relax and enjoy the great wonders that this wonderful destination offers. We hope that in the future you will give us the opportunity to stay again so that you can relive the great things we have for you. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
Very pretty and very clean. The buffet is OUTSTANDING! A little challenging to navigate the various towers. Larger signage would be helpful.
Comment from Hotel Management
Jun 7, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest Thanks for these comments. We are delighted to know that our team and our hotel lived up to your expectations. We thank you also for taking the time to share this with the traveling community. We hope that in the future you will return to this beautiful place and let us pamper you with the warmth and services that only Paradisus Cancun can offer you. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Stayed for a destination wedding. The location and beach were nice. They were doing some renovations which will help overall. Some of the bar staff was not very friendly.
Comment from Hotel Management
Jun 1, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest It is for us a pleasure to know that the time you spent in our resort our team could make you feel at home. All the Paradisus team has a strong commitment with our customers, for us there is nothing more important than satisfy our guests' expectations 100%. Thank you for sharing these good experiences with other travelers. We look forward to seeing you again here. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome balcony privacy

Posted May 30, 2017
Pros: The hotel is sort of old but the location is the best
Cons: I think the reselling is a bit annoying. Even in restaurants the waiter tried to sell a $7 janapaese beer to us even though it was all inclusive.
Location: Location is great if you like to walk by ocean
The vacation was great! The hotel staff try to up-sell you from the moment you check in which is not great! We through we were booked for a king size but they gave us two double on our honeymoon! The food was the best ever I had experienced in any resort! Even better than sandals!
Comment from Hotel Management
Jun 1, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest We are proud to know that your holidays with us were full of good times. I thank you for share with us these comments; for sure we share them with our colleagues. For us the highest priority will always be to offer the best standards of service and accommodation that I can offer this wonderful destination. We hope that in the future the opportunity to surprise you. Best regards