Ratings based on 2,302 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Def. Worth for Royal Service!

Posted Sep 4, 2015
Pros: It was clean, he staff was SOOOOO NIce! The amenities are incredible.
Cons: The Keys! We were three people and it was hard to get all three keys to work. I think their machine was down, but honestly they helped me everytime !
Location: Perfectly located near the clubs.. so you can literally take a 1.00 bus ride there in front of the hotel and 1.00 back.
It was Amazing, Gorgeous Hotel, Top shelf liquor, liquor in your room, clean, food is amazing... check in process is smooth. Pool Area is gorgeous as well as the beach area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Sep 3, 2015
Pros: Everything
Very friendly staff, very good food, very clean everywhere. Excellent experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Exceptional view.

Posted Sep 1, 2015
Very nice hotel, family conceirg is a must have for ultimate experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Real paradise, matches with the name.

Posted Sep 1, 2015
Beautiful, gorgeous hotel, real paradise, clean rooms, beautiful blue water beach with white sand. Nice waves making it more fun. All staff members were so polite, nice, hard working, excellent excellent job!!! So Far My Favorite Resort Ever! Special thanks to Ramon our bottler, to Sergio manager, to all the waiters that was giving us great service. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

The best Hotel in Cancun thus far

Posted Sep 1, 2015
Pros: Everything, there isn't one thing i didn't like about it. The staff is so attentive and helpful from Bartenders to servers to cleaning crew.
Cons: i would suggest to have a separate pool bar for kids. I did see a lot of kid sitting at the bar with drunken adults
Location: It is right at the center of everything, but why would you leave this amazing hotel. The Blue Gecko is a near by taco spot pretty cool to walk to
I had the best time of my life, the moment i walked in i was in awe with the beauty of this place. The pictures do it no justice of how completely stunning the hotel is and it smells like fresh flowers. I will definitely will return and recommend it to anyone and everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Sehr schönes Hotel am Strand, tolle Ausstattung

Posted Aug 31, 2015
Pros: -Royal Service Upgrade und die damit verbundenen Annehmlichkeiten - Nähe zum Strand -Tolles Ambiente im Hotel
Cons: Qualität des Essens nicht immer so gut manche Mitarbeiter nicht serviceorientiert
Location: Abschnitt am Strand/Meer mit mehreren daneben liegenden Hotels/Resorts 1 Dollar Bus vor Hotel fährt zu zwei Malls Gute Tagesausflüge buchbar
-Das Hotel ist in kurzer Zeit per Shuttle vom Flughafen erreichbar -Es liegt direkt am Strand bzw. wunderschönem Meer -All Inclusive -Wir haben ein Upgrade für den Royal Service gebucht: Royal Service Gäste haben eigenen Hotelbereich, Butler,eigener Poolbereich, eigenes Restaurant, Minibar, Bar, Cabana's, eigener Strandbereich, Kellner bringen am Pool und Strand Getränke und Lunch etc. -Neun Restaurants -Einige Dinge des Essens waren nicht so gut, ansonsten top -Hotel mit schönen und sauberen Zimmern, tolles Ambiente im gesamten Hotel, mit schönen Pflanzen, Licht- und Wasserspielen -mit dem 1 Dollar Bus vor dem Hotel sind zwei Malls erreichbar -gut geeignet für Hotel/Resort-Urlaub am Strand -gute Tagesausflüge buchbar
5 out of 5
Recommended
for Everyone
by A verified traveler from sf

Paradise at paradisus

Posted Aug 31, 2015
Over exceeded my expectations. I will most defenitly go back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

We loved it! Highly recommend it!

Posted Aug 29, 2015
Pros: Royal Service was wonderful and highly recommended!
Location: We went to Aquaworld (right across the street, extremely convenient) for the Jungle tour which was very fun and definitely worth the cost.
We absolutely loved every detail of the hotel. The decor of every section of the hotel was absolutely beautiful and well maintained. We stayed at the Royal Service section, which was one of the three sections of the hotel. Our room was very clean and we loved the modern decor of the room. The room was very large with a very large deck. We were truly treated like royalty with a Nespresso machine in the room, bottles of hard liquor, beer, soft drinks, etc. Our butler (which is included with Royal Service!) was Juan who was just the best! He was always there for anything we needed and always offered his services to us. We couldn't have asked for a better butler!! The service within the hotel, and especially in the Royal Service area was impeccable. The workers within the Royal Service area were so nice and extremely courteous. The waiters brought us anything we asked for and very quickly. They were fun to talk to and brought us fun drinks and shots occasionally. Eddie, Victor, and Cesar were great to us! The Royal Service pool and portion of the beach was where we mainly spent our time. The pool was great with 'bali beds' which were great for eating and drinking. The food was delicious with many options, but we went back to a few favorites because it was so good. One extra restaurant was included with Royal Service which was one of our favorites. The buffet was great and had a different selection every day. Overall, it was really great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Posted Aug 28, 2015
The AC was hot at the room; everything else was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
It was our first vacation after my pregnancy, everything turned out beautiful. Nice service, good food, great installations at a very reasonable price. The only issue was our fly back, the fly was delayed for 3 hours.