Great food, great people - amenities ok
Posted Oct 16, 2016
-Every staff member was incredibly friendly and kind. They always went above and beyond our expectations
-The food was delicious! We didn't have the opportunity to try every restaurant, but the places we ate were wonderful
-Lots of entertainment! There were so many activities and shows at the pool and in the evenings. We saw some truly talented performers
-The pool was too deep, the shallow end is 5'1" and the deep end is 5'9". I am 5'2" so I couldn't comfortably stand
-The hotel was very warm everywhere except the rooms. When we'd come in from the pool for lunch, wanting relief from the heat, we found none
-The room condition was poor: several lights were out, we often didn't have a bath mat, and the tub is so high up, it's dangerous getting in and out (my father-in-law slipped and hurt his back)
-The evening shows were at a bar that was too small, people would crowd around, most folks couldn't find a seat, and because there was no AC, it was hot and uncomfortable to watch the shows
-You have to make reservations for dinner every night. It's very easy to do, but something extra to remember when you're on vacation and wanting to relax
-The main areas of the hotel are very dark at night - when we wanted to sit in a common area to talk/play card games, it was almost impossible to find a place with any light
-We asked the concierge if they had an ATM that dispensed dollars, she said no so we had to get pesos. Two days later we saw an ATM that dispensed dollars
Comment from Hotel Management
Oct 19, 2016 by Ricardo Reyna - Hotel manager , Hotel Management
I would like to take this chance to thank you for sharing with us your lasts experiences at Paradisus Cancún.
Believe me your feedback helps us to be better every day, all comments are sent to those responsible for proper monitoring and to have effective solutions.
We hope that in the future you can give us the opportunity to prove that all the improvements are effective.