Ratings based on 3,268 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston Texas

Good Food and Pleasant Staff

Posted May 23, 2017
Pros: Food and service.
Cons: The bars were very warm and could use some AC. Could not get mixed drinks or beer sent to the room.
Three families for a mini reunion and all had a good time. The staff was very supportive, got us into our rooms early and got us to lunch asap as we were starving when we arrived. The hotel is in very nice condition and they are constantly cleaning the grounds. The drinks were flowing and did not seem to be water downed. The food was excellent and would recommend both Bana and Fuego highly. Have been to Cancun five times and normally go down to Playa del Carmen, but will be coming back to Paradisus.
Comment from Hotel Management
May 24, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Matt We are more than happy to know our members are enjoying the greatest facilities that our resort has to offer. And I would like to take this chance to thank you for sharing with us these lasts experiences at Paradisus Cancún. Believe me your feedback helps us to be better every day, all comments are sent to those responsible for proper monitoring and to have effective solutions. We hope that in the future you can give us the opportunity to prove that all the improvements are effective Kindest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Good hotel with reasonable price

Posted May 17, 2017
Good choice if you wanna have good food and drinks, especially cocktail. Lapalapa is my favorite restaurant.
Comment from Hotel Management
May 21, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Skywalker Thanks for giving us your comments. We are happy that the time you were with us was full of good things. Our team will always be aware of the small details so that you can just relax and enjoy the great wonders that this wonderful destination offers. We hope that in the future you will give us the opportunity to stay again so that you can relive the great things we have for you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Perfect

Posted May 16, 2017
Pros: food! fuego and bana restaurant delicious. The buffet was great. Also if you don't get a reservation try anyways people sometimes don't show. Beach was gorgeous. Pool and pool service was great. Drinks were not syrupy- super fresh. Emilio pool bartender was awesome ask for his special. The hotel was gorgeous! Cons: staff was a little confusing with information. We were told we could eat at the bar at Bana and the bartender said we couldn't. We were told room service included alcoholic beverages but when we called it wasnt. Also room service food was not very good, especially after midnight. Overall: the pros def outweight the cons the hotel was perfect.
Comment from Hotel Management
May 21, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear michelle It is a pleasure for us to know that we fulfill all your expectations. I want to take this moment to thank you for the time you invested in giving us your comments, I can assure you that our team will be happy to have filled with good memories your most recent experience. We hope you give us another chance to prove that Paradisus Cancun is the place where you can feel the complete freedom to be. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Everything was amazing, the service, the food and the hotel. I would recommend this place to anyone and everyone.
Comment from Hotel Management
May 21, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest Thanks for these comments. We are glad to know that the days you spent with us were full of good times. I want you to know that your comments are shared with our team to be better every day, so the next time the visitors can be sure that you will live the incredible moments. Do not hesitate to return with us, remember that we will always have a place for you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted May 13, 2017
It was an amazing experience, I recommend it. Would stay at the same hotel again.
Comment from Hotel Management
May 21, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest Thank you for this review. For us the opinion of our guests is the most valuable thing we have. We always try to meet the expectations of our guests. Comments like this help us to know what we can improve and what we are doing well. And because of this I can only say thank you. Please do not hesitate to return with us in the future so that you can relive the great wonders that our hotel has to offer. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Fantastic All-Around Hotel

Posted May 10, 2017
Phenomenal service. The Royal Services was the best service I have ever had staying at any hotel ever. Beautiful view of the ocean. Everything within walking distance.
Comment from Hotel Management
May 11, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Thank you for sharing with the traveling community your experience at Paradisus Cancun hotel. We are very happy to know that the time you were with us enjoyed it to the fullest. Please do not hesitate to come back with us in the future so you can still enjoy the great things we have. Cordially
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Excellent hotel

Posted May 9, 2017
Excellent service, the staff is super nice, the rooms and the food its to died for! Everyone is so nice they make you feel so confortable. This is definitely one of the best hotel I've ever been to, I definitely recommend this hotel to everyone 100%
Comment from Hotel Management
May 22, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Em Thank you for sharing with the travel community your most recent experience in our hotel. We are happy to know that the time you spent here was full of good experiences. Thanks to the collaboration of our team you could enjoy the great wonders of the Mexican Caribbean. We hope that in the future you will give us the opportunity to stay here again and enjoy the great things we have for you. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from omaha nebraska

Cancun Travellers

Posted May 8, 2017
One of our favorite properties to stay at. Beach service is excellent. Food is good with several choices and overall hotel maintained very well
Comment from Hotel Management
May 9, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Mike Thanks for these comments. was a pleasure to have you here. I want you to know that these comments will be shared with our team, who will be more than happy to know that their work was well recognized and appreciated. We hope you give us the opportunity to stay again, here there will always be a team waiting for you with open arms. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel / Wedding

Posted May 8, 2017
The hotel was so nice, the wedding we attended was just perfect. it was in a small area near the beach.
Comment from Hotel Management
May 8, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear guest Thanks for these comments. We are glad to know that the days you spent with us were full of good times. I want you to know that your comments are shared with our team to be better every day, so the next time the visitors can be sure that you will live the incredible moments. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Excellent!!

Posted May 7, 2017
Food is absolutely amazing, service is great and it's a beautiful place. What else does a person need on vacation? We just spent 7 days here and LOVED it! Staff is friendly and goes above and beyond to accommodate guests! Resort is beautiful! Will definitely be back!
Comment from Hotel Management
May 9, 2017 by Ricardo Reyna - Hotel manager , Hotel Management
Dear Edgar We want to convey to you our sincere gratitude for the good comments you have shared with the TA community. We are happy to fill with good memories your most recent visit to the Mexican Caribbean. We hope that in the future you will give us the opportunity and stay here again so that you can enjoy the great wonders that only Paradisus Cancun can offer. Best regards