Ratings based on 2,371 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Wedding for friendPosted Nov 24, 2015
Awesome place with food that's amazing. Royal service all the way. The hotel is beautiful and staff is amazing.
for Everyoneby A verified traveler from D. F.
Mi estanciaPosted Nov 20, 2015
Pros: El ambiente es excelente. La vista interior y el exterior son fabulosas.
Cons: El lugar donde ofrecen los shows, sería conveniente pensar en un sistema movible ya sea de asientos o rampa para que la mayoría de la gente pueda ver.
Location: En realidad no conocí mucho de los alrededores.
EXCELENTE Hotel!!! Muy recomendable. Aunque existe el inconveniente de la reservación en dos o tres restauranes para la cena, se tienen opciones.
for Everyoneby A verified traveler
Perfect luxuryPosted Nov 18, 2015
All inclusive on the beach. What more could you want?!
for Everyoneby A verified traveler from NY
BEAUTIFULPosted Nov 17, 2015
Cons: Music in general. Music by the pool only played what it seems as Pitbull. Very dated music. play some new stuff.
The hotel was beautiful. Service was amazing. Drinks did the job. The only thing is, it seems that the location of the hotel beach wise contained a lot of seaweed, we went in once and ended up with too much sea weed in our hair and bodies to go back in for the rest of the trip.
for Everyoneby A verified traveler from calgary, canada
Posted Nov 17, 2015
Everything is excellent from rooms to food to staff. "We shall return"...
for Everyoneby A verified traveler from Houston
My wife birthday weekendPosted Nov 17, 2015
Really good in general, the food was the best part. Excellent. The people like always in Cancun fantastic and a really good care people, I wouldn't call it costumer service. We will combat to this nice place.
for Everyoneby A verified traveler from milw
Good restaurants and foodPosted Nov 17, 2015
Top shelf drinks , good location and food. Not as nice as I thought it would be. Staff needs to pay more attention to detail. No pool towels and pushy timeshare people. Overall a nice time
for Everyoneby A verified traveler from Californa
The family and I had blast we loved everything !Posted Nov 11, 2015
Pros: everything and all the people
Location: We took the cruise to Isla Mujeres on Albatros Cruises and shopping.
I cant put into words the staff was exceptional food was good and rooms was clean just love it!
for Everyoneby A verified traveler from Atlanta, GA
Great time!Posted Nov 8, 2015
Pros: Clean, great staff, food was amazing.
Cons: consistency on housekeeping, stain free towels, better seating arrangements for the shows
Location: shopping mall about 15-20 min walk from hotel. bus stop right outside hotel - very convenient. City about 15 min bus ride.
My husband and I travelled here for our anniversary getaway and had a fantastic time. The hotel was great and the food was excellent! The Brazilian steak house was the best. The sushi place was great too! The only complaint we had was that housekeeping would forget some things every night. The first night was towels, the second night was wash cloths. Some of the towels/wash cloths had stains on it, but nothing too bad. The staff is amazing and very friendly. Not overly smothering and definitely 5 star service. The nightly shows were great and fun, not really anywhere to sit and enjoy but still a good show. Safety deposit box worked and our stuff was secure. We used the spa and it was nothing less than perfect. Would recommend this hotel. Well worth the money.
for Everyoneby A verified traveler from Beltsville, MD
Might Be My Favorite Place in CancunPosted Nov 6, 2015
Pros: The people, the food, and the great "We will do whatever it takes to make you happy" type of attitude. Beautiful beach, very clean pools.
Cons: The hotel doesn't have air condition in the lobby, or the bathrooms located around on the property. One should not sweat while using the bathroom.
Location: AquaWorld is across the street. The shopping mall/district is a short bus ride down the road. Buses run 24/7 and cost $1.00/each way.
The pictures of the lobby online are 100% accurate, but to keep the beauty of that look the hotel has no AC- be prepared. AC in your room sure, but not in the lobby area, not in the bathrooms. You honestly find comfort in your room only. I purchased the Upgrade to Family Concierge. Not sure it was truly worth it as my kids are 10 and 16. Milk & Cookies at night didn't appease them. Playstation in the room is nice, but they had one controller and limited games (less than 5). You know why we went to the Family Concierge room? For the AC. The food is fine, but would love to have pasta. The food by the pool is very good. Breakfast food was good, but be warned they make Oatmeal like soup. They need to install food heaters on top, as the food isn't warm most of the time. We ate at most of the restaurants. Mole for example I ordered chicken with white rice. I was served chicken, with white rice that had shaved nuts all over it. Why? It wasn't listed in the menu. So be sure to ask them what else is served with the dish. Fuego was good, Brazilian barbecue was really good. Didn't eat at the Sushi place, as they offered true legit sushi not the fake stuff. Room Service menu is limited which I didn't like. Service for drinks and food by the pool is awesome and fast. Rained one night, and water came in our room from the wall, got everything on the floor wet. So check your walls by the balcony. I would come back here again, just not when it's super hot outside, because yeah that lack of AC