Ratings based on 2,288 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Miami, FL
Posted Aug 28, 2015
The AC was hot at the room; everything else was perfect.
for Everyoneby A verified traveler
Posted Aug 27, 2015
It was our first vacation after my pregnancy, everything turned out beautiful. Nice service, good food, great installations at a very reasonable price. The only issue was our fly back, the fly was delayed for 3 hours.
for Couplesby A verified traveler from Georgia
Very, very nice hotelPosted Aug 26, 2015
Pros: Cleanliness & Service
Cons: Please do not do the 90 min. presentation. It's a lot longer than 90 min.!!!!
Location: The location is great and very near shopping and other activites.
My husband and I went to share our 1st anniversary and my Birthday. The Hotel was gorgeous and staff was excellent from the time we stepped into the door, until we left the building. Our stay was on the adult only side of the resort, so there was not a lot of noise when relaxing in your room. The restaurants are great! We enjoyed the food choices each restaurant offered. We will deffinately return!!!! Ivan was great at suprising us with little gifts on our anniversary day and my birthday. Thanks Ivan & the rest of the staff!!!
for Familiesby A verified traveler
Posted Aug 26, 2015
Had such a nice vacation here. Everything was great, had privacy and felt relaxed. Plenty of restaurants to eat from and there was no wait line even with the buffet.
for Everyoneby A verified traveler
Amazing!Posted Aug 25, 2015
I highly recommend this beautiful resort. Food and drinks were great
for Everyoneby A verified traveler from San Diego CA
Amazing Hotel!Posted Aug 25, 2015
Pros: Everything was great!
Cons: check in time should be earlier or should accommodate early check-in.
Everything was great food and drinks were perfect. The only thing I suggests they should accommodate early check-in.
for Everyoneby A verified traveler from Virginia
The Family Concierge service was phenomenal.Posted Aug 25, 2015
Pros: Family Concierge Service; Tempo restaurant; Los Cocos beach club service.
Cons: A couple of minor housekeeping misses (not enough towels/toilet paper; one day room not cleaned until I called at 4:30 pm).
Location: The resort has enough to keep any couple/family occupied for a few days. There are adventure tour services onsite, as well as parasailing and jet skis
We had such a lovely stay at Paradisus Cancun. Our butler, Gabriel, really enhanced the experience. We were celebrating my 40th birthday, and he went above and beyond (even on his day off!) to make it special. We also had a very special meal at Tempo, the luxury restaurant on site. The staff knew that I was celebrating a milestone birthday with my wife and daughters, and made arrangements for us to sit in the wine cellar--a beautiful room that allowed to us all enjoy the meal together. (The restaurant is ordinarily "adults only.") The meal, wine, and service were impeccable. The setting is gorgeous, the property is fantastic, and the service is warm and open hearted. We will definitely return.
for Everyoneby A verified traveler from miami
Posted Aug 25, 2015
Awesome experience but AC was not very cold very hot at night very uncomfortable
for Everyoneby A verified traveler from New York
Great hotel for relaxationPosted Aug 25, 2015
This hotel is beautiful from the moment you walk in, plants hanging from the ceiling and amazing aroma. Staff is really friendly and nice. Food choices are great, they have many great restaurants, just make sure, that you make reservations a day ahead. Pool and the beach are great, only thing they don't have is a great entertainmant stuff by the pool, they really didn't have a great MC who would get people involved with the activities.I would definetly go back.
for Everyoneby A verified traveler from Miami, Fl
Very Beautiful HotelPosted Aug 24, 2015
Excellent five Star Hotel, everything is very great!