Ratings based on 1,412 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from ATLANTA GA

VERY NICE WILL GO BACK!!!

Posted Sep 1, 2015
Pros: Amenities & location.
Cons: Food, and at least one of the restaurants should stay open later then 10pm.
Nice and close to the beach. We had a small room but the larger rooms were very very nice, complete with living room and kitchen. Worth the upgrade next time. The food was good but not great. Satay where you have to have a reservation was by far the best one. Sabor was pretty good but the AC was broken. The pool bar was always good and fun. Room service food very below par. The really bad thing is ALL RESTAURANTS CLOSE AT 10PM. Great place to honeymoon or for couples, but not if you want to party or dance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great location and water is amazing!

Posted Aug 31, 2015
Pros: Cleanliness, friendliness and beach
Cons: Cleanliness, friendliness and beach
Location: Don't close everything by 10 PM
This hotel is very nice and is conveniently located in the heart of where the action is. The rooms are well-equipped and clean and the staff is always pleased to help. We had a little bit of confusion when checking in on the room type that we were to receive. Kathy you did a great job of getting us move to the appropriate room on day two of our stay when it was available. Be sure to take a couple of extra dollars to leave tips as that is helpful to increase the value of your service. Also make your reservation at satay very early and your stay as it fills up quickly.
Comment from EPC
Sep 2, 2015 by Social Media , EPC
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the future guests. It is a pleasure to know that you enjoyed the whole experience at Privilege, from staff to location and restaurants. It will be a pleasure to welcome you again in the future.
3 out of 5
by A verified traveler from Denver, CO

Just "OK"

Posted Aug 31, 2015
Pros: The room was beautiful. Staff was friendly. Especially at check-in.
Cons: The food.
Location: It's a nice beach and has some shops and restaurants near the hotel.
The room itself was gorgeous. The staff was very friendly. However, the food was horrible. I would not recommend the all inclusive option, as there are many restaurants a block away with much better food. We never got our complete order whenever we ordered room service, and I was served a completely raw hamburger and uncooked bacon with two of my dishes. The options are limited and none of the food was good, sometimes hardly edible. I wish they had more Mexican options, as all the food was American. We wanted to try the Satay restaurant, but were told that it was booked for the entirety of our stay, which is odd since hardly anyone was ever in there when we walked passed each day. The breakfast buffet was good, as long as you didn't eat the meat, because again it was undercooked. I am a medium-rare steak kind of girl but raw hamburger and uncooked pork is definitely unsafe. None of the staff recommended anything to do on the Island. I was very disappointed to discover that the Turtle Sanctuary was inhumane, and definitely do some research on which company you book for seeing the Whale sharks as we read that many of those also treated the animals cruely. They have a book exchange at the Spa, take a book, leave a book. That was nice. Over all it was just an "ok" time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

Functional moderate hotel next to the beach

Posted Aug 29, 2015
Overall a good experience. Good food. Nice beach but a bit cramped by other properties. Staff was good and responsive to "in room safe box issue." They changed it out when it wasn't working immediately.
5 out of 5
Recommended
for Couples
by A verified traveler from Olathe, KS

Very nice hotel, wonderful staff, close to beach

Posted Aug 27, 2015
Pros: The service and the proximity to the beach
Cons: The buffet style food at Sabor was lacking but the other food service made up for it.
We celebrated our 10th wedding anniversary at this resort and had a wonderful stay. I would recommend it to anyone looking for a relaxing get-away. The cost of our stay was very reasonable and the service was excellent.
Comment from EPC
Aug 31, 2015 by Social Media , EPC
Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy all your expectations regarding the room and especially our staff as that is our key element. We would love to see you soon in this beautiful destination.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's our 4th year coming to this hotel! Love it!

Posted Aug 27, 2015
Pros: It is very nice & it's close to the beach and town. Quick walk from Ferry service. You can usually upgrade when you get there!
Cons: Pool service could've been a little better, but wasn't too bad!
Location: June thru Sept you can swim with whale sharks; it was a once in a lifetime trip to do that. Turtle farm, zip line, golf cart around island.
You can always find something to eat at either pool bar/patio or beach restaurant during day! The staff at the beach really take good care of you & you don't usually wait for anything out there! The hotel & grounds are always beautiful! I got a massage and it was amazing.
Comment from EPC
Sep 2, 2015 by Social Media , EPC
We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff and super clean

Posted Aug 25, 2015
Pros: Clean, awesome staff, beautiful.
Cons: Pool could stay open Waaaaaaaaaaaaaaaaaaay later. It closed at 8 pm. The food at the Snack Bar was superb.
Location: Get a golf cart. It's super fun! We drove all around town. The zip lines at Garrafón were also very fun.
The hotel was fantastic, excellent and helpful staff, and incredibly clean. The pools were amazing (thought they closed really early at 8 pm)! The beach was also amazing. All in all this was an excellent experience and I hope to be able to go back yearly! (I wish...!)
Comment from EPC
Aug 31, 2015 by Social Media, EPC
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Best Vacation Everrr :)

Posted Aug 25, 2015
Cons: Bigger gym, more room
Location: The hotel is located in down town Isla Mujeres, very close to the beach, very clean beach no sea weeds. Hotel is a great guide for tours.
It was our first time in Cancun, we got this hotel recommended, loved it since day one. The staff was fantastic, service out standing, the food was delicious. Can't wait to come back.
Comment from EPC
Aug 27, 2015 by Social Media , EPC
Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs. Looking forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

BEST ISLAND VACATION GETAWAY

Posted Aug 23, 2015
This is literally the best hotel I have stay in. Working at one of the top hotels within NYC, I had high expectations and Aluxes exceeded my expectations and more. The service was impeccable and our suite deluxe was nothing but pure modern sophistication with ample amount of space. And then the food OMG nothing but delicious local ingredients and freshest fish a New Yorker can taste. All the waiters treated us like family and offered exceptional service every time we dine with them. And then island! Still rich in culture; safer than some parts of New York (no pun intended) and the locals are just as nice and friendly as the hotel staff. My only complaint is that I wish I could have stayed longer! I was depressed leaving the island and probably suffering from it. My boyfriend and I had a great relaxing time and have been recommending this resort to anyone and everyone we know. We will definitely be returning within the next year or two. Also, a big thanks to the representatives at Expedia who helped with the booking of my trip as well.
Comment from EPC
Aug 31, 2015 by Social Media , EPC
We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us and we were able to exceed your expectations. We will share the comments with the team that made such a wonderful experience. Looking forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Harlingen

Prachtig hotel bij een heel mooi strand

Posted Aug 23, 2015
Pros: Zwembad, prive- strand, luxe kamer, locatie
Cons: De lobby, restaurant (airco). Expedia pagina moet juist weergeven wat jullie hotel en jullie kamers bieden. Weinig gemerkt van VIP Access
Location: Locatie is paradijselijk en veel te doen en zien alhoewel het een klein eiland is
Ondanks dat wij verkeerde informatie van Expedia hebben ontvangen over de kamers (geen jacuzzi en bad op elke kamer en niet elke kamer heeft mooi uitzicht) hebben we uiteindelijk, door de inzet van het hotelpersoneel, een kamer met bad en een redelijk uitzicht gekregen. Het hotel zelf is prachtig, de lobby kan echter wel wat tlc gebruiken, deze doet een beetje verouderd aan. Het zwembad en de ligbedden zijn geweldig, paradijselijk, maar zodra je het strand op loopt, waan je je daadwerkelijk in het paradijs. Zo'n blauwe mooie zee met parelwit zand.....zucht.....schitterend. Uitstekende service van het personeel ook hier. Constante voorziening van drinken en eten indien gewenst. Het eten is prima, maar na een paar dagen heb je het wel gezien. Wat meer afwisseling en versheid zou goed zijn. Het fruit was wel elke dag heerlijk vers en verrukkelijk! Het bedienend personeel is ook hier vriendelijk en totaal gericht op de service. Onvergetelijke ervaring ondanks de eerste teleurstelling bij aankomst door het verkeerd weergeven van het hotel op Expedia (erg jammer Expedia). Bij eerdere ervaring met jullie ook al in de luren gelegd en we zullen dus niet snel nogmaals via Expedia boeken.
Comment from EPC
Aug 31, 2015 by Social Media , EPC
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We would like to assure you our commitment to continue improving to keep offering more unforgettable moments. Looking forward to have a new opportunity to pamper you.