Ratings based on 1,552 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Lovely Setting, Fantastic Staff

Posted Dec 8, 2016
Pros: I enjoyed relaxing on the private beach, with attentive service from the wait-staff!
Cons: We stayed from a Wednesday-Wednesday, I would have liked a change of dinner menu during that time.
Location: Walking distance to shopping and restaurants, also to the the gorgeous seawall on the Caribbean (sunrise) side of the island.
We enjoyed our week on Isla Mujeres, and our stay at Privilege Aluxes! The resort has a private beach, beautiful pool, good food an great service!
Comment from Hotel Management
Dec 8, 2016 by Social Media, Hotel Management
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We would like to assure you our commitment to continue improving to keep offering more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel on the Beach

Posted Dec 6, 2016
Pros: Location
Location: Centrally location for a fun vacation.
It is centrally location and on of the best hotel in area with Excellent Room and easy Beach access.
Comment from Hotel Management
Dec 8, 2016 by Social Media, Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the place, great staff, clean & comfortable

Posted Dec 6, 2016
Pros: Loved the place, great staff, clean & comfortable
Cons: Pillows
Location: Close to shopping, sightseeing and dining
Had a great time, met some great people. Looking forward to returning next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Stunning Location on Beautiful Island

Posted Dec 6, 2016
Pros: Lovely, well kept - very clean and comfortable beds/rooms
Cons: Room Service needs attention- it doesn't exist in our experience. Front desk said phone line was not working, they would have someone call us- didn't
Location: So many exceptional restaurants in a short distance- Rent a golf cart! Beautiful island to explore
Love Isla Mujeres for the laid back atmosphere and very friendly locals. Never felt threatened walking around day or night. Highly recommend you stay here at least once in your life.
Comment from Hotel Management
Dec 8, 2016 by Social Media, Hotel Management
First of all we would like to thank you for reviewing Privilege Aluxes. We are very sorry about the inconveniences during your stay with room service. We are currently working on this to ensure this problem does not occur again. We were delighted to learn you found the hotel to be very clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. Glad to hear that you loved your stay with us Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from US

2nd Time here.

Posted Dec 1, 2016
Pros: Location, Staff, Cleanliness.
Cons: Stop letting people save beach chairs for hours without showing up.
Location: Beautiful beach, close to town (actually in town) shopping and restaurants less than a block away.
3 couples went for Thanksgiving week and had a very nice stay at the Privilege Aluxes. Jesus, Kathia, and the other front desk staff are very helpful and pleasant to deal with. From check in, answering questions, and even getting us the golf carts, they were really glad to help. The hotel is spotless and the food good for resort food. I recommend eating at the beach palapas. The view is nice and the food you get just seems better than the same food from the buffet. I think because it it presented as a complete dish not just me putting buffet food on the plate. I will say like everyone else, explore the island a little. For $50 you can get a golf cart for 24 hrs. Easy to get around this way. when I go to Isla this will be the only place I will stay. the beach bartenders are great as is the whole staff, Even when I questions Maria would email me back with answers. Have a good trip. Everything isn't always perfect when traveling, but this place tries to take away some of the headaches.
Comment from Hotel Management
Dec 2, 2016 by Social Media, Hotel Management
Thank you so much for your kind words. It is so flattering to read about experiences like yours. We are honored to be on your favourite places list and found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Another great holiday!

Posted Nov 30, 2016
This was our first time staying at an all inclusive resort and we were not disappointed. Our superior room was at 234 and we had a partial view of the ocean. The room was very nice with modern bathrooms and very comfortable bed. The food at sabor was outstanding and the beach is very picturesque.We asked for an upgrade to get a better view of the ocean and we were transferred to 151. The room was again amazing! We spent our days on the beach and the pool and everyone was nice and attentive to us. I would come back here again!
Comment from Hotel Management
Dec 6, 2016 by Social Media, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy all your expectations regarding the room and the services provided. Thank you for the picture too! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pottsville, United States of America

Perfect hotel!

Posted Nov 23, 2016
Pros: The fact that it was all inclusive...The food was excellent...Service was over the top.
Cons: Can't think of anything negative at all!
Location: Very close to the main street...Close to shopping, other restaurants, bars, and beautiful beach
Beautiful, convenient to everything, excellent food, excellent staff...would recommend to anyone! Hope to stay again in the near future!
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel, great beach

Posted Nov 23, 2016
Pros: The beach area for the hotel was pristine.
Cons: Food, was adequate but not great
Location: Hotel located on best beach on the island. Lots of shopping and restaurants within walking distance. You can rent golf carts for day trip sightseeing.
Deluxe suite room very spacious and clean. Beds and pillows comfortable. You can opt for an all-inclusive if you like but I didn't. Pool area nice. Staff was very accommodating and very nice.
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful Resort Privilege Aluxes

Posted Nov 21, 2016
From the moment we arrived and spoke to Senor' Jesus to check us in we were very pleased. Greeted with Wine and an upgrade to a beautiful room, with an awesome view. The resort itself very nice , food was good, customer service Exceptional!! Loved the beach club and the beach very clean. Senora' Rosa always kept our room very clean and always had a nice smile to greet us. We deffinitly will return and bring our friends and family. Muchos' gracias for a great vacation
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place to just relax

Posted Nov 20, 2016
Staff is hard working. And very nice . It's a beautiful island.
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank you for your preference and your review! Hope to welcome you back soon to offer a flawless vacation.