Ratings based on 2,288 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Posted Feb 6, 2017
I would highly recommend if you only get a chance to sleep in is on your vacation like us, to request a room not on the side of the school as we were woke up Monday-Friday at 6:30am by screaming kids that start school at that time. VERY frustrating
Comment from Hotel Management
Feb 16, 2017 by Social Media, Hotel Management
We would like to thank you for reviewing Privilege Aluxes. On behalf of our management we apologize for not being able to exceed your expectations. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services
3 out of 5
by A verified traveler from Minneapolis, MN

Nice Hotel, Not for travelers who live the beach

Posted Feb 5, 2017
I want to start of by saying this is Avery nice hotel, with nice accommodations and a very pleasant staff. Food was good and drinks were tasty. Now this Hotel is not directly located on the beach, the have part of their "property on the beach, but the beach is located down a sidewalk, across a street and right next to the public beach. We booked this hotel because the description states that it is beachfront. It is not. Couldn't even see or hear the ocean from our room. Personally I go to Mexico to hear, see, and have direct access to the beach. I personally own a pool and if that's where I wanted to spend my time I would go in my back yard. My problem though. Contacted Expedia about this unexpected hiccup and after spending over two hours on the phone with them ( on my vacation) they reported they couldn't help me. I went on to another travel site, booked a different hotel for the next 4 nights and checked us out of the hotel. Felt bad for the hotel as they were confused. I didn't want them to think they did anything wrong. Again the hotel itself was wonderful. The room was huge but a lot of wasted space. So I guess if you are loooking to stay directly on the beach this hotel is not for you. If that doesn't bother you then this is a fantastic choice. Hope this helps someone who is curious, and to be honest I am more disappointed in Expedia. Will not book through them again. Horrible customer service. This my first and last experience with them.
Comment from Hotel Management
Feb 7, 2017 by Social Media, Hotel Management
We would like to thank you for reviewing Privilege Aluxes. On behalf of our management we apologize for not being able to exceed your expectations. We feel delighted about yur compliments of the property and we definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services
4 out of 5
Recommended
for Everyone
by A verified traveler from z

Nice staff, beautiful beach

Posted Feb 4, 2017
Only complaint is we didn't realize our room wouldn't come with a balcony. There needs to be a more specific description of the rooms .. I love having a balcony and this truly disappointed me. And, being near a school you could hear the children playing at 6:30am every morning. Otherwise the hotel was great.
Comment from Hotel Management
Feb 10, 2017 by Social Media, Hotel Management
The management at Privilege Hotels would like to thank you for your review. It helps us to improve our work. We would like to apologize for any inconveniences during your stay. Thanks for your comments and we look forward to welcome you back soon to offer you the best of our attention!
3 out of 5
by A verified traveler from MA, USA

The hotel has good review but not really such good

Posted Feb 4, 2017
In general, the hotel is ok if you don't expect as rated shown by review. The beech is good. The hotel is quiet but room we stayed is noisy because faced to street and school. The staff are good except for front desk who may need more training. The worst thing is the bed when we stayed. The mattress is in lumpy and poor condition. We complained about this and hotel tried but didn't resolve the issue. After five night stay, my wife and I got back pain, it was so severe that I have to take pain relief medicine (ibuprofen) bought from local pharmacy store in order to travel home, the worst vacation experience we have had.
Comment from Hotel Management
Feb 10, 2017 by Social Media, Hotel Management
On behalf of our management we apologize for not being able to exceed your expectations. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services Our commitment is to our guests satisfaction, relaxation and enjoyment.
5 out of 5
Recommended
for Couples
by A verified traveler from Houston, Texas

This was our 5th return trip...

Posted Feb 2, 2017
Pros: Incredible views, amazing staff, great food... can't be beat.
Cons: Would only be better if it were free!
Location: Secluded and more relaxing than the hotel zone of Cancun. If you aren't going for wild partying and just want tranquil beaches, this is the place!
Well, we have been back 5 times, that pretty much says it all. I have never had a complaint at this hotel, absolutely love it. The staff is top-notch, super nice people, all off them! Have gotten incredible upgrades the last few visits. These people remember you and treat you very well... not a "loyalty points" system or anything like that, just true, old-fashioned stellar service for the customers that keep coming back.
Comment from Hotel Management
Feb 7, 2017 by Social Media, Hotel Management
Thank you so much for your kind words. It is so flattering to read about experiences like yours. Thank you for giving Privilege Aluxes the chance to offer you such a wonderful experience. We would like to convey our gratitude for your preference in our hotel. We are honored to be on your favourite places list.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Excellent Beach Front Hotel!

Posted Feb 2, 2017
This is my third time at Privilege Aluxes Hotel and every time I return the service just gets better! The food is excellent and the rooms are comfortable and clean. We love it here and beach is one of the most beautiful I have ever seen.The staff are all very attentive and accommodating; room service is excellent and all of the wait staff at the restaurants and bar were wonderful! Samuel at the pool bar is a true asset to the Privilege team. We can't wait until we can come back!!
Comment from Hotel Management
Feb 7, 2017 by Social Media, Hotel Management
Thank you for choosing Privilege Aluxes for your third visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midland TX

Great location super friendly staff

Posted Jan 31, 2017
Very nice hotel everyone is so nice. Quiet and did not seem crowded. Food we very good gotta try that brownie and ice cream. Drinks were strong and beer was cold.
Comment from Hotel Management
Feb 7, 2017 by Social Media, Hotel Management
Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh,PA

Beautiful property, Spectacular beaches!

Posted Jan 30, 2017
Pros: Comfortable clean rooms with wifi. Restaurants with a wide variety of food choices well prepared. The staff was very friendly.
Cons: The pools were not heated and the hot tubs were lukewarm at best.
Location: The location is beautiful. There is a beautiful cemetery next to the Privilege Aluxes that can be seen from certain suites.
This beautiful hotel is right downtown in the heart of it all! It boasts three swimming pools, hot tubs, and only steps from one of the prettiest beaches in the world! There are three restaurants and room service is available anytime. In one a wide variety of food is offered buffet style. The Beach Club offers a fairly extensive variety as you dine right on the beach. The grilled salmon was excellent. Satay offers Asian cuisine and requires a reservation. The luxurious suites come complete with a fully stocked refrigerator that's replenished daily. A cooktop, wifi and cable. Drinks are made with name brand (top shelf) liquor if requested. The bed was very comfortable and you can request the pillows of your choice. The higher floors offer the best views. I would only encourage you to stay on the first floor if you're traveling with small children. The MIA boasts "all inclusive" all beer is draft beer and they only provide you with two choices. The MIA only offers off brand liquor. A generic version of the real thing. The Privilege Aluxes is truly an all inclusive hotel.
Comment from Hotel Management
Jan 31, 2017 by Social Media, Hotel Management
We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Great place!

Posted Jan 30, 2017
The hotel was very nice, clean and comfotable. The staff was excellent and very friendly and there was a lot of attention paid to detail from everyone, from management down to the all the staff. We will be back.
Comment from Hotel Management
Jan 31, 2017 by Social Media, Hotel Management
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Can't beat the location

Posted Jan 30, 2017
Pros: Location, cleanliness, beach access - never had an issue finding a spot to relax at the pool or beach areas.
Cons: Rooms we're echoey & you could hear through the walls - doors slamming etc.
Location: Bars, restaurants, shopping, snorkeling, golf cart rentals.
Hotel was pleasant with great access to the beautiful North Beach. Close to Hidalgo with restaurants & shopping. Would stay there again & recommended to friends.
Comment from Hotel Management
Feb 1, 2017 by Social Media, Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.