Ratings based on 2,314 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Pros: Beautiful, convenient, and well kept
Cons: If I had to pick one thing that was inconvenient, it would be where the towels are located. It really does not make sense at all to have to walk all.
Location: Perfect location, right off of Heldago
The hotel is located in a very convenient part of town. The property is beautiful and I would stay again. If I had to pick one thing that was inconvenient, it would be where the towels are located. It really does not make sense at all to have to walk all the way behind the pool to get a towel.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Fantastic resort located in paradise!

Posted May 19, 2017
This was our 4th time staying at Privilege. It was absolutely perfect!
Comment from Hotel Management
May 20, 2017 by Social Media, Hotel Management
At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Fantastic hotel on the quiet side of the island.

Posted May 18, 2017
Pros: The location, the food, The Beach Club restaurant and bar being right on the beach, having plenty of umbrellas and chairs for every guests.
Cons: The computers in the lobby don't have english settings. The key pads are different. Have one computer with english settings.
Location: Shopping and restaurants within walking distance or rent a golf cart to tour the island. HIGHLY recommended.
Very relaxing stay in a great hotel. Advertised as being on the north end, which it is, it faces Cancun which means you're laying under umbrellas sipping on a boat drink you'll be looking at Cancun and other beach towns and cities across the ocean. Its probably 5-6 miles across and its not like they're right on top of you but they're visible. This is not a complaint but info for those who don't want to see anything but ocean. We rented a golf cart and toured the island and looked at other hotels that were comparable and my wife and I agreed that Privelege is the best on the island. We did the all inclusive package and HIGHLY recommend it. Breakfast at Sabor is great. Lunch at the Beach Club was excellent. Dinner at Sabor and not too impressed. Dinner at the Beach Club, very good. We went out for dinner one night at Lola's and it was the best dinner of all, about $50 for two including margaritas and desert. Tips? We tipped often but not a lot. The beach service is great and while the drinks are included in the all inclusive the tips aren't. So we tipped a dollar or two for each order. 2 beers, $1.00. 2 boat drinks, $2.00. Breakfast and lunch, $2-3.00. Dinner $5.00. Luggage, $2.00 per bag. We tipped $20 a day on average. There are some spectacular views all over the island but make sure to rent a golf cart and get to the south end. Stunning! This is a really cool place that we'll be going back to soon. There's just nothing to complain about.
Comment from Hotel Management
May 18, 2017 by Social Media, Hotel Management
We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

First time on Isla Mujeres

Posted May 16, 2017
The hotel and staff exceeded my expectations. Wonderful beach with plenty of chairs. The pools are also fantastic with plenty of chairs and beds. We used the spa as well and found it to be lovely. Hotel is close to downtown area where there are plenty of restaurants and shops set up. The staff at the hotel are top notch! Great people who work hard at making your stay enjoyable.
Comment from Hotel Management
May 18, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice small resort on the beach.

Posted May 16, 2017
Pros: My favorite thing about this resort is that they have a restaurant that serves lunch and dinner on the beach.
If you want entertainment for the kids you should probably look at Cancun not Isla Mujeres. This resort is small and intimate. The beach is very good, the food and service is good. It's a short stroll to restaurants and shops. We've stayed at this resort several time and always liked it!
Comment from Hotel Management
May 18, 2017 by Social Media, Hotel Management
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

AMAZING

Posted May 15, 2017
Pros: everything
Cons: NO
Location: walked around the beaches and streets Took a golf cart to the other side of the island to the point
From the moment we walked into Privilege Aluxes greeted with champagne and great welcome to mexico Jesus helped us check in gave us a top floor room which the view was amazing . The pool bar and food was good the beach bar food and service was amazing from Antonio to omar and Jorge we were very happy with the staff . The beaches were amazing clean and the water OMG what a color of blue . Its relaxing and enjoyable and that is what a vacation is about. We will return again and again Thank you
Comment from Hotel Management
May 16, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Beautiful resort

Posted May 15, 2017
Awesome professional and friendly helpful service. Quality of food was second to none. Not alot of walking necessary to pool, restaurants and beach areas. Second time here and would come back again and again.
Comment from Hotel Management
May 16, 2017 by Social Media, Hotel Management
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We would like to assure you our commitment to continue improving to keep offering more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler from ST.Louis, MO.

Posted May 14, 2017
Pros: Everyone on staff was very friendly and very helpful
Location: beach is right by hotel. I would recommend renting a golf cart to see the whole island.
It was exactly what we were looking for. We could be as busy or relaxed as we wanted to be. We toured around the entire island. It is so beautiful.
Comment from Hotel Management
May 16, 2017 by Social Media, Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
5 out of 5
Recommended
for Everyone
by A verified traveler from selah wa

Heaven on earth!

Posted May 12, 2017
This was our 2nd trip to Privleges Aluxes, and we were in heaven once again! The staff was amazing, the hotel is great, the food never disappoints and the beach was perfection!
Comment from Hotel Management
May 12, 2017 by Social Media, Hotel Management
Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We are delighted to have offered so many good moments at this beautiful destination as your satisfaction is our main objective.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Posted May 9, 2017
Pros: The grounds are beautiful, kept very clean and maintained daily. The location is within walking distance to the ferry, golf cart rentals, Hildago St
Cons: Some of the staff could use a little more customer service training.
Location: Golf cart rentals are a block away. Rent one and drive around the entire island. It's breathtaking.
We've been traveling around the Caribbean for 25 and haven't found a beach that compares to the one at Privileges. We never had a problem getting chairs on the beach or at the pool like we have at other resorts. The grounds are beautiful and kept very clean and maintained daily. Food at Sabor is very good and our favorite server had to be Hugo. He was friendly, courteous, always had a smile on his face and kept our drinks full and plates cleared. He's very knowledgeable about the island was happy to answer our questions. The food at the Beach Club was our favorite. Everything tasted wonderful and fresh. We had lunch several days while sitting under a Palapa! The staff that service the beach couldn't be better. Find Ivan and you'll never want or wait for anything! The staff at Privileges works very hard so remember to tip them. I read complaints about having to give your room number and sign for everything you ordered but we didn't have a problem with this at all. If you've ever been on a cruise, you have to hand them your "ship credit card" and then sign for everything which takes longer processing the card. We were in a honeymoon suite with a pool view that was wonderful. The bed was very comfortable and you could choose your pillows. We had a problem with our safe and air conditioner. Put a call into the front desk and maintenance was there in a few minutes.
Comment from Hotel Management
May 10, 2017 by Social Media, Hotel Management
We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience.