Ratings based on 2,120 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice Hotel on the Beach

Posted Dec 6, 2016
Pros: Location
Location: Centrally location for a fun vacation.
It is centrally location and on of the best hotel in area with Excellent Room and easy Beach access.
5 out of 5
by A verified traveler

Loved the place, great staff, clean & comfortable

Posted Dec 6, 2016
Pros: Loved the place, great staff, clean & comfortable
Cons: Pillows
Location: Close to shopping, sightseeing and dining
Had a great time, met some great people. Looking forward to returning next year!
5 out of 5
by A verified traveler from Canada

Stunning Location on Beautiful Island

Posted Dec 6, 2016
Pros: Lovely, well kept - very clean and comfortable beds/rooms
Cons: Room Service needs attention- it doesn't exist in our experience. Front desk said phone line was not working, they would have someone call us- didn't
Location: So many exceptional restaurants in a short distance- Rent a golf cart! Beautiful island to explore
Love Isla Mujeres for the laid back atmosphere and very friendly locals. Never felt threatened walking around day or night. Highly recommend you stay here at least once in your life.
4 out of 5
by A verified traveler from Paris

Un très bon sejour

Posted Dec 3, 2016
Pros: l'espace transats à la plage ! belle piscine, la qualité des repas servis
Cons: la décoration sans hésiter, on pourrait se croire dans un hotel d'aéroport (chambre et réception)
Location: quartier centre ville, avec boutiques et bars. Pas de fermeture tardive ( pas la période touristique)
Bel hôtel bien situé mais déco impersonnelle, il manque la touche mexicaine! Repas très bons et cocktails excellents La plage n'est pas complètement privée mais tous les équipements sont de qualité, Personnel attentif et serviable L'hôtel est à 5 mn à pieds du port (traversée 30 mn 250 pesos l'a/r). 30mn aéroport 300 pesos à négocier ferme! Hotel fréquenté majoritairement par les américains.
Comment from Hotel Management
Dec 6, 2016 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We remain at your service and we will be very pleased to welcome you in your next visit.
5 out of 5
by A verified traveler from US

2nd Time here.

Posted Dec 1, 2016
Pros: Location, Staff, Cleanliness.
Cons: Stop letting people save beach chairs for hours without showing up.
Location: Beautiful beach, close to town (actually in town) shopping and restaurants less than a block away.
3 couples went for Thanksgiving week and had a very nice stay at the Privilege Aluxes. Jesus, Kathia, and the other front desk staff are very helpful and pleasant to deal with. From check in, answering questions, and even getting us the golf carts, they were really glad to help. The hotel is spotless and the food good for resort food. I recommend eating at the beach palapas. The view is nice and the food you get just seems better than the same food from the buffet. I think because it it presented as a complete dish not just me putting buffet food on the plate. I will say like everyone else, explore the island a little. For $50 you can get a golf cart for 24 hrs. Easy to get around this way. when I go to Isla this will be the only place I will stay. the beach bartenders are great as is the whole staff, Even when I questions Maria would email me back with answers. Have a good trip. Everything isn't always perfect when traveling, but this place tries to take away some of the headaches.
Comment from Hotel Management
Dec 2, 2016 by Social Media, Hotel Management
Thank you so much for your kind words. It is so flattering to read about experiences like yours. We are honored to be on your favourite places list and found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
4 out of 5
by A verified traveler from Pittsburgh

Another great holiday!

Posted Nov 30, 2016
This was our first time staying at an all inclusive resort and we were not disappointed. Our superior room was at 234 and we had a partial view of the ocean. The room was very nice with modern bathrooms and very comfortable bed. The food at sabor was outstanding and the beach is very picturesque.We asked for an upgrade to get a better view of the ocean and we were transferred to 151. The room was again amazing! We spent our days on the beach and the pool and everyone was nice and attentive to us. I would come back here again!
Comment from Hotel Management
Dec 6, 2016 by Social Media, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad we were able to satisfy all your expectations regarding the room and the services provided. Thank you for the picture too! We look forward to welcoming you back soon!
5 out of 5
by A verified traveler from Pottsville, United States of America

Perfect hotel!

Posted Nov 23, 2016
Pros: The fact that it was all inclusive...The food was excellent...Service was over the top.
Cons: Can't think of anything negative at all!
Location: Very close to the main street...Close to shopping, other restaurants, bars, and beautiful beach
Beautiful, convenient to everything, excellent food, excellent staff...would recommend to anyone! Hope to stay again in the near future!
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
by A verified traveler from US

Great hotel, great beach

Posted Nov 23, 2016
Pros: The beach area for the hotel was pristine.
Cons: Food, was adequate but not great
Location: Hotel located on best beach on the island. Lots of shopping and restaurants within walking distance. You can rent golf carts for day trip sightseeing.
Deluxe suite room very spacious and clean. Beds and pillows comfortable. You can opt for an all-inclusive if you like but I didn't. Pool area nice. Staff was very accommodating and very nice.
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thanks for sharing your experience as a satisfied guest with others. Your testimony is very important to us and we truly appreciate it. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.
5 out of 5
by A verified traveler from US

Beautiful Resort Privilege Aluxes

Posted Nov 21, 2016
From the moment we arrived and spoke to Senor' Jesus to check us in we were very pleased. Greeted with Wine and an upgrade to a beautiful room, with an awesome view. The resort itself very nice , food was good, customer service Exceptional!! Loved the beach club and the beach very clean. Senora' Rosa always kept our room very clean and always had a nice smile to greet us. We deffinitly will return and bring our friends and family. Muchos' gracias for a great vacation
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future.
5 out of 5
by A verified traveler from US

Great place to just relax

Posted Nov 20, 2016
Staff is hard working. And very nice . It's a beautiful island.
Comment from Hotel Management
Nov 25, 2016 by Social Media, Hotel Management
Thank you for your preference and your review! Hope to welcome you back soon to offer a flawless vacation.