Ratings based on 1,994 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Georgia

Perfect resort.

Posted Jul 18, 2016
This was our second stay here and it was just as perfect as the first! This place is wonderful. The staff are very helpful and willing to help with whatever you need. The spa is great; my husband and I got a couples massage that was awesome. All the restaurants are great; opt for the all inclusive. Can't wait till our next trip here!
Comment from Hotel Management
Jul 19, 2016 by Social Media, Hotel Management
Thank you very much for your preference. We appreciate your detailed compliments of the service, the spa and the restaurants. We are particularly glad to hear that you will be staying with us again in the future and we look forward to it!
4 out of 5
by A verified traveler from Mexico

nice hotel, with private pools in some of the room

Posted Jul 18, 2016
Pros: The food and the rooms
Cons: the service at the beach
we got their almost midnight and first good news was a free upgrade to one of the 2-story rooms with a private pool, such luxury! very nice, room service was meh, buffet was OK+ the service was always friendly but in the beach area the service was kind of bad, no welcoming, lots of waiting for drinks, not much attention at all, but hey it must be really hard for the guys and gals to see someone enjoy in this hot weather.
Comment from Hotel Management
Jul 19, 2016 by Social Media, Hotel Management
We want to let you know that your comments do not go unnoticed. You’re a necessary piece to help us getting the highest standard. It is important that we keep growing to do our best to meet your needs. Looking forward to welcoming you again to offer a flawless vacation.
5 out of 5
by A verified traveler from Nashville, TN

Awesome resort!

Posted Jul 17, 2016
Loved this resort! It's small but has everything you need! The staff go over and above to make you feel welcome and accommodate every need. The rooms and grounds are clean and manicured. The food and service were top notch. We will definitely be back!
3 out of 5
by A verified traveler

Posted Jul 17, 2016
non era possibile spegnere l aria condizionata, spiaggia dell hotel è a ovest , buffet non buono, all inclusive ma bisogna firmare ricevuta di pagamento a zero per ogni cosa ( brutto sistema). piscina bella , camere spaziose
Comment from Hotel Management
Jul 19, 2016 by Social Media, Hotel Management
Thank you for sharing your comments, we value your feedback to help us improve the product we are offering. We would agree we are in a fantastic location to enjoy the best beach. We are definitely working on improving as we know that the attention to details make the difference.
5 out of 5
by A verified traveler from Maryland

The Best of the Best

Posted Jul 1, 2016
Pros: Location,Location, and Everything Else
Cons: I could not try the spa treatments, think they were under construction. It was a mini bummer but easily forgotten because the beach had plenty.
Location: Definitely explore the market strip behind the hotel..they open till 4am and many great restaurants there. Also take a ride around the island.
Where to start. We stumbled upon this place accidentally, did not know we had to ferry to the island and now we call it our beautiful mistake. Isla Mujeres is a beautiful Island and Privileges Aluxes is an even more beautiful hotel. The welcome was perfect, even though check-in was at 3pm and we arrived at 12noon, they took our bags, gave us refreshments and wrists bands and said we have access to the eating facilities since we had all-inclusive package. Our first room overlooked a graveyard which was funny but they were able to accommdate us after the first night with a room that had a view of the beach. The restaurants had great food(make sure to book in advance for satya) and the pool bar made great drinks. We also met some pretty awesome folks from all over the states.Overall this is going to be a regular for us now because we are coming back!!!
Comment from Hotel Management
Jul 3, 2016 by Social Media, Hotel Management
We appreciate your detailed compliments of your stay with us, from the welcome at your check in to the restaurants options and service. We are particularly glad to hear that you will be staying with us again in the future. Looking forward to it!
5 out of 5
by A verified traveler

Very nice quality hotel

Posted Jun 26, 2016
Pros: Proximity to everything.
Hotel within a stones throw of the sea, as we did not take the option of all inclusive I think it would be unfair for me to comment on this however if the breakfast is anything to go on all I would say is superb, the rooms are adequate but the balcony is very impressive with a large space and hot tub we were in one of the superior rooms well worth the extra you pay, the staff were very attentive and I after being a frequent visitor to Isla Mujeres will be back.
Comment from Hotel Management
Jul 3, 2016 by Social Media, Hotel Management
We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Privilege Aluxes. We found your praises very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again.
4 out of 5
by A verified traveler

Posted Jun 25, 2016
Resort was smaller than expected. But the food and the service was 5 star. Misael takes care of you at the beach and Obed at the pool bar. We met some awesome people and we would visit again. A trip to Faynes is a must but beware of the Scorpian shot. It'll bite ya!
Comment from Hotel Management
Jul 3, 2016 by Social Media, Hotel Management
We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. Thank you very much for your review, we really value it. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more memorable moments in this beautiful destination.
5 out of 5
by A verified traveler

Posted Jun 15, 2016
Pros: Close to beach
Cons: N/A
Upon arrival, we were greeted immediately. The hotel was very clean. Our room was more than what was expected. We have already discussed returning for our anniversary
Comment from Hotel Management
Jun 26, 2016 by Social Media, Hotel Management
Thank you for your review, it was a pleasure to read. We were delighted to learn you found the hotel to be clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. Looking forward to welcoming you to celebrate your anniversary!
5 out of 5
by A verified traveler

Nice hotel but could use better views

Posted Jun 11, 2016
Staff, food and beach are great! Drinks were not that good!
Comment from Hotel Management
Jun 16, 2016 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We would love to welcome you back soon!
2 out of 5
by A verified traveler from Monterrey

all-inclusive service kindness must be included

Posted Jun 11, 2016
Pros: Location and the beach.
Cons: CUSTOMER SERVICE ! Professionalism and kindness by all staff.
Location: Isla mujeres is small town to drive or walk around, just spend the day watching the sea, the sand, the sun worth it.
The lobby desk staff lacks in good service, they don't even look at your eyes when you ask for something, they don't make you feel welcome at all, the worst check in ever, this person "Jesus" just make the check-in give us the room keys and call somebody to walk us to our room, we didn't even received any information about restaurants hours, room service, etc. The service received for the waiters was poor, the food plain, the only good about this hotel it's the location and the beach, Isla Mujeres is a beautiful place that should be enjoyed in a good hotel who provide the service that customers deserve and for which they paid.
Comment from Hotel Management
Jun 16, 2016 by Social Media, Hotel Management
Thank you for your time and your feedback. We are sorry to hear about inconsistency in the service, as you can read for other reviews our team works hard to meet all our guests needs, we apologize that this was not your case. We appreciate your remarks and we are working on them to get the highest standards. We would love to have a new opportunity to offer you our best service and a great experience.