Ratings based on 2,337 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane Wa

Perfect location!!!

Posted Jun 12, 2017
The staff was incredible! They were all so accommodating. Even got a free room upgrade with an amazing view!!! They helped us plan excusions! Golf cart rentals!!! Food was amazing and the drinks did not disappoint!!! We will so be back!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Just Amazing!

Posted Jun 6, 2017
Great location, amenities, food and service! The close proximity to the beach and downtown were a huge plus!
Comment from Hotel Management
Jun 6, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff and our privileged location. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Loved it.

Posted Jun 4, 2017
Pros: View, staff, food, drinks, location.
Cons: Can't think of anything.
Location: North end of the island with a great beach area. Shopping and restaurants very close. Cart rental right around the corner.
Just got back from a 7 day stay at Privilege. This was our third time there and not our last. The suite we were given didn't have a very good view and after mentioning it, we were moved to a suite with a wonderful view on the third day. The hotel was full when we first arrived. The grounds are beautiful and kept clean. Well maintained pool and the beach was great. We ate at two of the three restaurants and the food was great. Room service was very good too. Drinks are top rate. Mini bar was stocked daily. The people at Privilege are among the best of all the resorts we have stayed at. Just a little advice...change your money to pesos. It will go further. The exchange rate was 19 pesos to one US dollar but you don't get that very often when eating out or shopping. Rent a golf cart and see the island. Beautiful views at Punta Sur. Five stars from me.
Comment from Hotel Management
Jun 6, 2017 by Social Media, Hotel Management
At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Great hotel, on the beach

Posted Jun 3, 2017
Really great accommodations, good food and drinks. Service was good, but they play gangster rap with obscene words in the lyrics at the beach club.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a perfect location

Posted Jun 2, 2017
I had a wonderful experience here. The hotel has clean rooms and is in a great location in walking distance to beach, restaurants and bars. Most of the staff is friendly and nice, food is pretty good, drinks are a little weak but fine overall. The only thing I would have preferred would be more night entertainment on site. All in all we had a wonderful time
Comment from Hotel Management
Jun 6, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
Excellent resort! Staff was so accommodating! Great breakfast!!! Huge rooms
Comment from Hotel Management
Jun 6, 2017 by Social Media, Hotel Management
We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Wonderful

Posted Jun 1, 2017
We travel to Isla Mujeres every year, and this is the only place we stay. Best place on the island! Look forward to next year!
Comment from Hotel Management
Jun 1, 2017 by Social Media, Hotel Management
We are grateful for your preference and for sharing your good comments. Privilege Aluxes seeks to provide experiences and services based on criteria of excellence. We will always be at your disposal and we hope to see you soon in this wonderful destination.
5 out of 5
Recommended
for Couples
by A verified traveler from Tinton Falls, NJ (Jersey Shore)

Hidden gem, beautiful beach and great location!

Posted May 30, 2017
Pros: Service, great staff, cleanliness,beach and location
Cons: Needs more live entertainment on property and bars should be opened later
Location: Town with live entertainment and beautiful beach nearby to snorkel and kayak
The resort exceeded my expectations! The service was excellent, great food and drinks, the rooms were comfortable and clean. The location was perfect 2 blocks from town and on a spectacular beach, a short walk to Norte beach which is amazing! We rented golf carts that was the best way to see the island. I highly recommend this resort, we can't wait to go back next year!
Comment from Hotel Management
Jun 1, 2017 by Social Media, Hotel Management
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay. We hope to see you soon, where we will always be at your service to offer another memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Great Isla Mujeres Experience!

Posted May 28, 2017
The hotel was such a great place to stay for our first time visiting the island. I like to get out of the hotel and experience the local scene and I was really thankful Priviliges had the convenience an all inclusive offers while also being close to the city and other restaurants and shopping. We stayed in an all inclusive honeymoon suite and it was gorgeous. The large balcony had a large jacuzzi and it was icing on the cake. Mini bar stocked every day with snacks, beer, liquor and bottled water. The food was amazing and I especially liked eating at Satay! Must make reservations but so worth it.
Comment from Hotel Management
Jun 4, 2017 by Social Media, Hotel Management
It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality
4 out of 5
Recommended
for Everyone
by A verified traveler from New Braunfels,TX

Great place but...

Posted May 27, 2017
Pros: Staff and food!
Cons: Nothing. It is just located in a spot where it does not lend itself to the resort "feel"
Location: Location is just bad. Shop, shop, shop. Cross the street to the beach.
This is a great hotel The staff went totally out of their way to attend to our needs. The food was absolutely out of this world! The alcohol...well, it did it's job. The one and only down side to Privilege is it is not "resorty". Sounds stupid right? We have stayed at many resorts in Mexico and Privilege does equate to my definition of resort. When I think of Cancun or Isla Mujere and hear "resort" I think of beaches and palm trees. Seclusion. Oasis. Privilege is a an amazing hotel but it is across the street from "downtown" where all the shops are and across the street from the beach. I rated it a 4 because of that. It does not seem to be a resort in the sense of that word, but rather a super nice hotel. If you are ok with that, go there! You will not regret it.
Comment from Hotel Management
May 29, 2017 by Social Media, Hotel Management
We would like to thank you for reviewing Privilege Aluxes. On behalf of our management we apologize for not being able to exceed your expectations regarding our location. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services. Thank you for the compliments about our staff!