Ratings based on 1,923 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland ohio

Very convenient close to everything

Posted Feb 6, 2016
I had a great time pool bar was good beach club restaurant wa great the waiter thru out the facilities were great.
4 out of 5
Recommended
for Everyone
by A verified traveler from T.F. from IL.

Great experience! Great Location!

Posted Feb 1, 2016
Service excellent! Waiters very friendly, Plenty of beach seating & the beach & ocean is perfect! our AC wasn't working a couple times, but when told, it was fixed as soon as possible every time. We ate at every restaurant, we had our favorite dishes, but over all we found the food to be average.
Comment from Hotel Management
Feb 4, 2016 by Social Media , Hotel Management
We are very happy that you had received the best service. This comment will motivate the staff to be every day better and better and they will get your congratulations. We remain at your service and we will be very pleased to welcome you in your next visit, hopefully soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, Michigan

Beautiful resort in a beautiful location

Posted Jan 31, 2016
Pros: The staff was great, grounds beautiful.
Cons: Could use entertainment, warmer pool.
Location: On a beautiful beach, and close to all the downtown bars, restaurants and shops. Easy to get a cab to the rest of the island. Punta sur a must.
Absolutely beautiful resort, very well maintained. Staff was exceptional, everyone was friendly and helpful. Food and drinks were always good. Only complaints were, the pool was freezing and the resort could use some entertainment but with downtown isla right there, plenty to do. Loved it and would recommend it to anyone.
Comment from Hotel Management
Feb 3, 2016 by Social Media , Hotel Management
Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that you enjoyed your stay and that it had met yours expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jan 27, 2016
Pros: Pool bar and cabanas
Location: Great location right at the end of town, so you are really close to everything. Beach, restaurants,and shopping.
Beautiful grounds, very attentive staff, best location, best beach. Security on site. Breakfast buffet offered basically anything you would want. Beds were extremely comfortable. We would absolutely stay here again.
Comment from Hotel Management
Feb 1, 2016 by Social Media , Hotel Management
Get good opinions about our services, facilities and care provided during your stay is the best prize we can receive and we truly appreciate it. It is a pleasure to receive your congratulations, we will always try our best to fulfill your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Home away from home

Posted Jan 24, 2016
Everything was above and beyond my expectations! Hotel was beautiful, nicely decorated. Our room was the same. Bed was so comfortable slept so good. Liked the bathroom it was roomy and liked how the the toilet and shower had a door so someone can use the vanity while others using can get privacy. Loved the jacuzzi tub on the oversized balcony. The view was amazing of the the lighthouse and ocean on one side, the other side was on the street. Some reviewers complained about the noise but I didn't find anything to complain about. The glass is pretty sound proof when closed. I did enjoy the street view of the school felt like had the best of both worlds a fine resort and true culture. The staff was friendly, professional and helpful. Wish I could remember all of their names but Carlos & Chris were awesome! We took advantage of and enjoyed room service. We had an early morning excursion and they delivered breakfast promptly at 6am. Everything we ate was unique and delicious. The grounds were well kept with pride. The beach was amazing clean, soft sand. Concierge was helpful had great deals on excursions and perfectly arranged transportation. One thing highly recommended is to rent a golf cart to really see and explore the island. Rent for 24 hrs and head up to Punta Sur to see the most amazing sunrise. Rent through hotel concierge if you can it's easier and they bring golf cart to the hotel. Thank you hotel Privelege for an amazing experience! We will be back!
Comment from Hotel Management
Jan 29, 2016 by Social Media , Hotel Management
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property. It is a pleasure to know that you enjoyed the whole experience, the hotel´s facilities and the beautiful island. We look forward to your return!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Very safe and romantic getaway

Posted Jan 19, 2016
My new wife and I came to this resort for our honeymoon. From the time we arrived things were excellent. The staff are amazing and wanted nothing more to make sure our stay was perfect. The island is very safe and perfect for a quiet getaway.
Comment from Hotel Management
Jan 20, 2016 by Social Media , Hotel Management
We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied guests. We are pleased to know that you enjoyed your honeymoon, we will share the comments with the team that made such a wonderful experience. We would love to welcome you back soon to celebrate your anniversary!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Canada

Nice hotel and best beach location on Playa Nord

Posted Jan 18, 2016
Second time here. Excellent location and very comfortable beach facilities and hotel in general. Staff mostly very friendly and helpful, though front desk needs to be more willing to go the extra mile for guests.
Comment from Hotel Management
Jan 18, 2016 by Social Media , Hotel Management
We want to thank you for your preference and for taking part of your time, sharing your personal experience at our hotel. We also thank you for your comments which will be very useful and will help us greatly to keep improving day by day. It is great that you have enjoyed the great location and gorgeous beach, we would love to welcome you again to offer another great vacation in this slice of paradise!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Resort

Posted Jan 16, 2016
Pros: Everything
Cons: There isn't really much they can improve on.
Location: Beach, Hidalgo Street, etc. Everything is very close.
Great resort in a great location. Really enjoyed our week long stay at Privilege Aluxes and would definitely recommend this resort to anyone. The service is amazing, everyone is willing to go over and above to help you out. The pools are nice but we spent most of our time on the beach as the resort has a private beach area. The food is amazing, even the buffets. I highly suggest going to Satay (we went three times). Rooms were always cleaned daily and snack bar was filled every day.
Comment from Hotel Management
Jan 20, 2016 by Social Media , Hotel Management
The comments as well as the observations and feelings of our guests are of great importance to us, as we count on those in order to achieve the highest level of service possible. About our staff, we are very proud because we know that the guest experience depends on the good personal contact. Looking forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

My girlfriend and I really enjoyed our stay

Posted Jan 8, 2016
The hotel staff was excellent extremely friendly and helpful. I lost my phone and they did everything they could to find it and eventually did so that was great. The hotel room and view was amazing, the food was alright could of been better however the overall vacation/hotel was a great experience I will definitely be coming to this hotel again !! Highly recommend by the way if your looking to party and have a wild time this is not the hotel for you
Comment from Hotel Management
Jan 14, 2016 by Social Media , Hotel Management
Thanks for sharing your experience, it was a pleasure to read it. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg,canada

Beautiful hotel and beach.

Posted Jan 5, 2016
A bit of work to get there but it's well worth it.many repeat customers from all over .very quaint town but lively eves as everyone strolls the street shops and goes out for a cocktail.hotel is very well situated on a beautiful beach,with full waiter service to your lounger!! pool is gorgeous with hidden hot tubs,and a spa..food was great
Comment from Hotel Management
Jan 12, 2016 by Social Media , Hotel Management
It is a pleasure to know that you had a great time with us and you will keep good memories of our stay with us. Your satisfaction is the best reward we can receive from our guests. Just remember that here in Privilege Aluxes you will find your home where we look forward to seeing you on your next visit.