Ratings based on 2,026 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great experience

Posted Aug 30, 2016
Great staff an service! Especially at the restraunts! Will definitely go again
5 out of 5
by A verified traveler from Aachen

Mega serviceorientiertes Hotel mit Traumstrand

Posted Aug 29, 2016
Pros: - super Service, immer freundliche Begrüßung - Kostenloses Zimmerupgrade, demnach ein riesiges Hotelzimmer - Hoteleigener Strandabschnitt
Cons: Eine Klobürste in der Toilette wäre super, sonst nix :)
Location: Isla Mujeres östl. von Cancun, ca. 8 Gehminuten vom Hafen im Norden der Insel. Av. Hidalgo mit zahlreichen Cafes & Restaurants nur 1 Minute entfernt.
Das Hotel hat uns mit einem kostenlosen Zimmer-Upgrade überrascht, also hatten wir ein riesengroßes Wohnzimmer inkl. Küche, Balkon & Poolblick, ein großes Schlafzimmer, TV mit DVD-Player etc. Personal ist sehr freundlich und total serviceorientiert. Hatten nur Frühstück gebucht, welches allerdings das beste Frühstück beinhaltete, das ich in einem Hotel jemals bekommen habe. Der hoteleigene Strandabschnitt gehört zu den schönsten Stränden überhaupt, da er sehr sauber, vollkommen algenfrei und nicht überlaufen ist. Hotel- und Whirlpools, Poolbar und die beiden Hotelrestaurants waren auch klasse! Wellness- und Fitnessangebot haben wir nicht wahrgenommen, war aber in großer Breite vorhanden. Wir hatten einen eigenen "Bellboy", der die Koffer ins Zimmer getragen und uns mit allen möglichen Dingen geholfen hat, u.a. einige Touren (Chichen-Itza, Tulum, Cenoten-Tour) auszusuchen und zu buchen. Alles in allem ein herausragendes Hotel mit All-Inclusive-Angebot, falls man es denn möchte, Preis-Leistungs-Verhältnis ist spitze.
5 out of 5
by A verified traveler from New York

EVERYTHING IS OUTSTANDING (BEACH,STAFF,ROOM,FOOD)

Posted Aug 25, 2016
Pros: BEACH & FOOD the STAFF so nice so kind incredible experince.
Cons: The only thing that i would chance would be the lighting in the Pool during the nights and make them fully loaded with lights.
Location: You are so close to everything, the shops, restaurants, the beach i mean it is the SPOT to begin with... best HOTEL on the Island for sure...
This Island is the best thing ever happen to me, the Hotel, the staffing super friendly, helpful... Guys the FOOD amazing, get ALL INCLUSIVE and enjoy 24/7 everything for free... The BEACH guys the BEACH is beyond amazing there are no words for it, so clean so pure amazing. We just came back from a week of Isla Mujeres and we are going back this December because it is amazing.
4 out of 5
by A verified traveler

moderenes Hotel mit guter Lage

Posted Aug 21, 2016
Pros: Lage, Ausstattung, vor allem das Essen
Cons: Service
Modernes Hotel mit guter Lage und kurzen Wegen. Leider ist das Personal nicht immer aufmerksam und dann dauert das ganze etwas.....
Comment from Hotel Management
Aug 22, 2016 by Social Media, Hotel Management
Thank you for sharing your comments on expedia, we value your feedback to help us improve the service we are offering. We were delighted to see you found the hotel modern and with short ways. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla.
4 out of 5
by A verified traveler

Nice hotel close to the beach

Posted Aug 20, 2016
I had a good time. The staff was attentive and the food was the best
Comment from Hotel Management
Aug 22, 2016 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay and the food with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
by A verified traveler

Posted Aug 16, 2016
Second time staying here. Absolutely love it! Right on the beach, romantic. Get the all inclusive package!! So worth it!!
Comment from Hotel Management
Aug 19, 2016 by Social Media , Hotel Management
It is a pleasure for us to know that your stay at Privilege Aluxes was an incredible experience because our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality
5 out of 5
by A verified traveler from Houston, TX, USA

Beautiful Hotel with tons of options

Posted Aug 15, 2016
Walking in to the hotel, it was beautiful and we'll kept. The staff was so friendly, and the front desk was fluent in English. Which is a plus for us. We have been places before where we could not even communicate basic needs. Check in was so easy and the AMAZING concierge, Cecilio, came up to check and see if it was my group checking in. We had been speaking over the phone and e-mail the past few weeks to surprise my husband for his 30th birthday trip. She wispered to me that he had balloons, cake and champagne waiting for us. The staff who took us to our room told us everything we needed to know, and showed us where we go for drinks, to eat, and which beach chairs and cabanas belong to the hotel. Our room was beautiful, and decorated for my husband's birthday. We had a city view, and on one side we could see the beach. The city view was pretty awesome.
Comment from Hotel Management
Aug 19, 2016 by Social Media , Hotel Management
Thank you for posting a great review for us, we really value your feedback. We are delighted to see you mention our great customer service, we will forward your compliments to our staff. It was a great pleasure for us to welcome you at Privilege.
5 out of 5
by A verified traveler

Great Hotel

Posted Aug 14, 2016
We went here for a short get away. It was perfect. The hotel is in a great location, quite, but right on the beach with a private cabanas and close to a shopping area. The food was good too.
Comment from Hotel Management
Aug 15, 2016 by Social Media , Hotel Management
We very much appreciate your comments regarding your stay at Privilege Aluxes. It is a pleasure to receive your comment about this positive experience with us. Looking forward to welcoming you again in the near future.
5 out of 5
by A verified traveler

Nice hotel, will for sure return

Posted Aug 14, 2016
Great stay. The restaurant satay is awesome. All inclusive is worth the price.
Comment from Hotel Management
Aug 15, 2016 by Social Media , Hotel Management
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay.
5 out of 5
by A verified traveler from Connecticut

Very nice hotel close to the beach

Posted Aug 7, 2016
Pros: Convenient close to the shops safe clean
Cons: Entertainment not enough if you stay long time.
Location: close to the beach walking distance to ferry terminal
It was my husband and I first time going to Cancun and Privilege Aluxes was the best choice because the staff lobby,servers, housekeepers and everyone were so nice, welcoming and friendly They arranged a beautiful surprise for my husband birthday
Comment from Hotel Management
Aug 9, 2016 by Social Media , Hotel Management
Thank you for your wonderful and kind words. It is a pleasure for us to know that our team made you feel very taken care of and comfortable. The whole team sends their warm regards to you and we hope that we will have the pleasure to host you soon again in the near future.