Ratings based on 2,209 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel close to the beach.

Posted Feb 22, 2017
service and food excellent. great location, quiet, wonderful place to pamper yourself. would go again tomorrow!!!
3 out of 5
by A verified traveler

Posted Feb 21, 2017
We had a view of cemetery and employees leaving hotel
Comment from Hotel Management
Feb 22, 2017 by Social Media, Hotel Management
We would like to apologize for any inconveniences you experienced during your stay. You are a valued guest and we hope to better serve you during your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff were amazing.

Posted Feb 20, 2017
We got the all inclusive package and didn't regret it. The staff looked after our every need. The food was good and plenty of variety. The pool bar staff were incredible. Wish we could stay forever.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel. Friendly staff

Posted Feb 19, 2017
Great experience. One of our best vacations in years
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and location

Posted Feb 18, 2017
Great location and beach. Hotel room was extremely clean. Wait staff were always attentive and wonderful. This our second time staying at Privilege Aluxes and this time the hotel lobby staff were not as helpful in regards to golf cart rental, beach towel acquisition, and airline reservation assistance. If you want to rent a golf cart, I recommend doing so off-site and making the reservation before your arrival as they go quickly and can be difficult to acquire.
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
Thank you for choosing Privilege Aluxes for your second visit to this beautiful island. We were delighted to learn you found the hotel to be extremely clean- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. Your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that overall you enjoyed your stay, location and facilities. We would love to have the opportunity to welcome you again to offer a flawless vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Shell Knob

Nice location

Posted Feb 17, 2017
Pros: The Location
Location: It's within walking distance to great restaurants and shops. It on a beautiful part of the beach.
The rooms are good, some lots better than others depending on price. We are tight so we had a standard room which was nice, clean, quiet and plenty big. We aren't in the room except to clean up and sleep so we didn't need the bigger rooms. The pool water could be warmer. The staff are all great. We only ate at the breakfast buffet which is great and we ate at the Beach Club which has really good food and margaritas. The fettuccine alfredo is amazing. My only complaint about the hotel is their lack of being willing to let someone else on the property to visit. We have friends on the island and they stopped to see us and the hotel wouldn't even escort them to the pool to see if we were there or to call our rooms. No big deal, we were finally about to get together. We LOVE Isla Mujeras.
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
Sincerely thanks for your kind words. We are glad that you enjoyed your stay at Privilege Aluxes. We hope you visit us again and we also hope that your next stay with us will always be as pleasant as this one.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice hotel, great beach

Posted Feb 16, 2017
Nice smaller resort with very friendly service. Had a very relaxing vacation with all inclusive option. Had to sign paper for services, I assume for tracking purposes. There were no charges except for spa services. Overall a good clean place to relax at the beach. Food choices were pretty good for the one week we were at the resort but could become repetitive over time.
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay. Looking forward to see you soon and offer a flawless vacation
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful hotel!

Posted Feb 15, 2017
This place was beautiful inside and out. It had great staff who were always very helpful. we did not do all inclusive, as my husband and I like to explore all the local hangouts. Our room was immaculate every day and the resort is very relaxing and quiet.
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
Thank you for your review. We were delighted to learn you found the hotel to be very clean everyday- our housekeeping team are very passionate about keeping the hotel "tip-top" so it's great to see their efforts recognized. We are proud to have such a fantastic team of staff at the hotel offering great service to our valued guests so thank you for taking the time to mention them. We hope to see you soon, where we will always be at your service to offer another memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful facility,view from 5th floor exeecellent

Posted Feb 15, 2017
Cons: The cleaning products have a smell. It would be good if they would or use Fabulosa. Next time I would bring an air freshener.
Location: Lovely little town
Lovely pool and grounds. Delicious food. Very welcoming.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Haven, MI

Perfect location, best staff

Posted Feb 15, 2017
Third time at Privileges and just as enjoyable as the last two. The location next to north beach but without the number of people as there are packed on north beach is great. Also located one block from the shopping and dining area. The staff is what really makes this place awesome. From the housekeeping staff to the guys on the beach everyone has a smile and wants to help.
Comment from Hotel Management
Feb 21, 2017 by Social Media, Hotel Management
We would like to thank you for taking the time to let us know your feedback. Allow us furthermore to thank you in particular about your kind comments. We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such.