Dear Norberto N.,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your remarks makes us want to continue working in order to improve, your feeback will be shared with the management.We wish you a lovely day!Love you back, Norberto,Hotel Riu CancúnOnline Reputation Manager

Dear Brenda Sherice,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Brenda!Kindest wishes,Hotel Riu CancúnOnline Reputation Manager

Dear Robert Brent,We wish to thank you for choosing us and being a lovely guest.It is very gratifying to learn you enjoyed your holiday.And we thank you very much for your phenomenal feedback, we will be waiting for your next visit.Warmest Greetings, Robert!Hotel Riu CancúnOnline Reputation Manager

Dear Trondelyn,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day!Loving wishes,Hotel Riu CancúnOnline Reputation Manager

Dear Jaron,Thank you for your comment,We are sorry to hear that you left with such feelings about our facilities.Please allow us to comment that we are completely surprised by your feedback.We would have been very happy to assist you during your stay, with both the housekeeping and maintenance departments always ready to assist with the well being of our guests.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Artur K.,We are so pleased to read you liked it and you had a nice time.We also hope you visit us again.Best Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear James,Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services and we would love to welcome you again soon.And we wish you a lovely day, James!Warmest wishes,Hotel Riu CancúnOnline Reputation Manager

Apreciado JOSE MANUEL,Gracias por su reseña, Si considera que hubo algún inconveniente con su reserva, permita que le comentemos que, con la información que nos brinda y, a través de este canal, no nos es posible asistirle.Por ello le sugerimos, que se ponga en contacto con el canal a través del cual formalizó usted su reserva.Cordialmente, Hotel Riu CancunOnline Reputation Manager

Dear Rajiv,It is great to read you enjoyed it.Your evaluation makes us want to continue working to offer the best service.Thank you very much, we hope you come back soon.Kindest Regards!Hotel Riu CancúnOnline Reputation Manager

Dear Valentina,Thank you for your sharing your review.We are so sorry to read this, we will notify the different departments. Nonetheless, we would like to apologize for any inconvenience.Allow us host you again for a better experience, we will take your observations into account.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Tisha,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Nelson,Thank you very much for your fantastic review!Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes, Nelson,Hotel Riu CancúnOnline Reputation Manager

Dear Cari,It is great to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CancunOnline Reputation Manager

Dear Renata Sampaio,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CancunOnline Reputation Manager

Dear Marcus,Many thanks for staying with us and for sharing your review.We regret reading your disappointment regarding the change of hotel. We are sorry that we could not provide you with the holiday you were looking for.We hope that there were also many positive aspects of your stay and that this will bring you to visit us again in the near future.We remain respectfully,Hotel Riu CancunOnline Reputation Manager

Dear Omar,We count ourselves lucky for our lovely guests. Our staff feel very rewarded.Thank you very much for your fantastic feedback!We really look forward to welcoming you again, Omar.Kindest Regards!Hotel Riu CancúnOnline Reputation Manager

Dear JUDY,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Pauline,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Steve,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Tegan,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience due to the inconveniences.We have passed your concerns to the relevant department for an appropriate follow up, please accept our apologies.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Madilyn,We really thank you for your lovely remarks.And it is very rewarding to read you enjoyed your stay We cannot wait to host you again soon, Madilyn!Caring Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear Eunice,We would like to thank you for sharing you Kind remarks and your great ratings.It is great to learn you were pleased. Nevertheless, we will forward your comment to the department in charge.We are very much looking forward to welcoming you again, Eunice.Kindest wishes!Hotel Riu CancúnOnline Reputation Manager

Dear Danesha,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with your stay.We hope to welcome you again, so we can share yet another unforgettable visit with you.Love you back, Danesha,Hotel Riu CancúnOnline Reputation Manager

Dear Victoria,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Gerardo,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Cancun. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu CancunOnline Reputation Manager

Apreciada MoryshaGracias por su estupenda valoración,Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que sus sensaciones fueran tan positivas en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.No tenga dudas que tendremos en cuenta su observación y la trataremos con los departamentos pertinentes, aunque esperamos que comprenda que cumplimos estrictas normativas sanitarias.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu CancunOnline Reputation Manager

Dear Arnab,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear XENIA YVONNE,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu CancunOnline Reputation Manager

Dear Neyda,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your remark to the management.Thank you very much.Wishing you a beautiful day.Caring Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Laura,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much Laura!Looking forward to your next visit.Warmest Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Stephanie Ciara,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, Stephanie!Loving Greetings,Hotel Riu CancúnOnline Reputation Manager

Dear Marcell Edward,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu CancunOnline Reputation Manager

Dear Anthony,We would like to thank you for taking the time to a positive review. We are so glad you enjoyed your stay and we hope that we will be able to welcome you back to the hotel in the near future. All the best, Hotel Riu CancunOnline Reputation Manager

Dear Krzysztof,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu CancunOnline Reputation Manager