Ratings based on 1,630 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from arizona
Great Hotel, food service and near the party scenePosted Nov 24, 2015
We had a great time during our stay. The staff was attentive and was ready to help with any needs. The only issue, I had is that the rooms extremely big but the furniture was not up to my expectections but then this is a beach hotel. Comfortable bed and good music and entertaiment during the day.
for Everyoneby A verified traveler
Will stay again!Posted Nov 24, 2015
Room was clean with balcony, awesome ocean view. Food was incredible. Staff was very helpful booking tours and getting taxis and also very friendly. Would stay here again
for Everyoneby A verified traveler from chicago Ilinois
Amazing hotel great good and servicePosted Nov 24, 2015
My husband and I stayed at the Riu Cancun for 7 days and it has been the best experience the food was amazing the service exceptional drinks were on point every day and of course the beach was beautiful we really recommend this hotel and can't wait to go back!
for Everyoneby A verified traveler from Içara, Santa Catarina, Brazil
SensacionalPosted Nov 20, 2015
Location: Localização é perfeita. Mar do caribe, calmo e claro. Fica a 400m do centrinho, onde estão as baladas como a CocoBongo, pode ir e voltar a pé.
Achei o Riu Cancun PERFEITO. Ótimo quarto, com vista para o mar. Cama confortável e banheiro com boa ducha. Cofre disponível e frigobar com bebidas liberadas, além de destilados sobre o frigobar. INTERNET liberada em toda parte comum do hotel (piscina, praia, restaurante). Se quiser net no quarto, tem que pagar, mas, ninguém vai querer isso em Cancun né? A comida é excepcional. Restaurante com vários bufet (estações), aí tem estação italiana, mexicana, oriental, carnes, peixes, sobremesas, sorvetes...uma delícia....PISCINAS incríveis, todas com borda infinita. Drinks liberados...excelentes.....atendimento do staff é muito bom....LÍNGUA...pode se falar espanhol ou inglês, mas o português é bem compreendido. DICA: o check-in é somente às 15, mas você pode chegar às 13, deixar sua mala em um local e pegar a pulseira para aproveitar o hotel (almoçar, beber, etc). No mar, tem a disposição caiaque e barco a vela....não usei o serviço. LOCALIZAÇÃO é perfeita. Mar do caribe, calmo, sem ondas e limpinho limpinho. Fica a 400m do centrinho, onde estão as baladas como a CocoBongo, pode ir e voltar a pé. Também fica perto (300m) do local de embarque para Isla Mujeres. Bom, eu voltaria com certeza!
for Everyoneby A verified traveler from Brighton, Michigan
Honest Review! Beautiful hotel on the beach!Posted Nov 19, 2015
Location: There are many clubs nearby. You can walk or take a short cab ride.
This resort was one of the best I have ever stayed at. I went with three of my girlfriends and we had the time of our lives there! Everything you can eat and drink is included. As that said at the front desk, "If you can eat it or drink it, it's free." There is free wifi on the ground floor which reaches across the resort by the pool and even on the beach. You have to pay for wifi if you want it in your room, but I was able to get it on my balcony which was great! the water is beautiful, the sand is perfectly soft, and the staff is so nice and always happy to help (TIP THEM, THEY DESERVE IT!) The entertainment was some of the best I've seen. Fun shows! The only negatives I found (which aren't even bad) is the buffet is the same thing every day. The breakfast buffet is great but the lunch and dinner one is the same food so you kind of get sick of it after a few days. Wake up early and book the restaurants, the food is different so it makes for a good change. Except I heard the Italian restaurant wasn't that great. FOR FAMILIES AND PEOPLE LOOKING FOR A QUIET RELAXING VACATION, you might want to look at the Riu next door to this one. The Riu Cancun was perfect for us because we were looking to drink, stay up late and have a good time. We met some of the best people, got drunk, danced in the club they have at the resort, partied on the beach; I couldn't have asked for a more fun vacation. We went on a tour to Chichen Itza and a cenote (water well), highly recommended!
for Everyoneby A verified traveler
Hotel para relaxar e divertir-sePosted Nov 18, 2015
Hotel muito bom. Os serviços são excepcionais e o tratamento dos funcionários impecável. Não precisei ficar pagando gorjetas para ser atendido. Todos são muito prestativos. Vou voltar em breve com certeza.
by A verified traveler from california
Rude staffers who are on a power tripPosted Nov 15, 2015
The beds are horrible. I can't sleep on 2 beds at the same time and I can't sleep with my wife in another bed. The staff would not let me have a king bed after several requests and I was promised to get it by the travel agency
for Couplesby A verified traveler from Puebla, México
MUY AGRADABLE, Y SIN PROBLEMAS. MUY AL ESTILO RIUPosted Nov 13, 2015
Pros: La atención de los empleados, se ve que disfrutan su trabajo. La comida. Las habitaciones. El ambiente.
Cons: Tal como mencioné, el Sports Bar principalmente, y los desayunos.
Location: Cancún es una maravilla. El ambiente es genial. Y fuimos a Xplore, muy recomendable, muy divertido e interesante.
Muy agradable, la habitación preciosa, las instalaciones de lujo y el ambiente muy bueno. Quizá dos áreas de oportunidad que encuentro son: 1) El desayuno es débil en comparación con el resto de los alimentos que son sensacionales. 2) El Sports bar se ve como tal, pero para nada se siente como un sports Bar. Un lugar así tiene ruido, o el volúmen alto del evento deportivo que se transmite en las pantallas, o Musica cuando no haya evento deportivo. Por el contrario es muy silencioso, y eso quita las ganas de estar ahí. Por otra parte, es una buena idea que esté abierto las 24 horas, porque llega uno de la fiesta con ganas de comer algo y cerrar con un buen drink, pero lo único que te encuentras son hamburguesas y hotdogs de cajita, con solo un microondas para calentarlo, por lo que se come horrible. Creo que cuidar esos dos detalles que ya había notado tambipen en dos hoteles más de la misma cadena, haría que el Sports bar fuera uno de los lugares más agradables de sus hoteles. De ahí en fuera, nos la pasamos increíble, nos atendieron de maravilla y disfrutamos mucho nuestras vacaciones. Una felicitación .
for Everyoneby A verified traveler from orange county, CA
Nice locationPosted Nov 10, 2015
My third time at this hotel. Excellent service, nice location, nice beach. Night shows are fun. Food can be improved. Buffet food usually over cook and meat are too dry. Beef are not tender. I like their seafood, very fresh, chickens are tender. Don't like beef, pork, too dry. I also like the outdoor BBQ food, drinks are great! Japanese restaurant food are not good, meat are too dry, sashimi are not fresh, cut too thick. I was expecting udon noodle soup, fresh veggie, sashimi... I like Italian restaurant the most. Seafood is so fresh in Cancun, I don't understand why they don't serve as much seafood. Room decoration is too cold, need some yellow lights and warmer paint color than white. Overall, I'm very happy with my stay.
for Familiesby A verified traveler from Mexico
Dias de relaxPosted Nov 9, 2015
Pros: En general me gustó todo.
Cons: Cafeteras en los cuartos (con splenda), la atencion en las albercas, otra ubicacion con buffet de comida.
Location: Todos accesible.
Muy buenas instalaciones, buena comida, el all inclusive es aceptable. Sugiero cafeteras en los cuartos, mas instalaciones de baños porque solo hay dos con baños en todo el hotel que es muy grande. mejorar un poco el servicio en las albercas o bares y hay un poco de favoritismo por los extranjeros que por los mexicanos. El Corner Bar es muy agradable, sugiero en esa area una pequeña barra de cafe, frutas, canapes, pan, ya que solo hay un restaurant buffete y esta algo retirado. Los snacks y refrigerios del sports bar estan terribles