Ratings based on 2,418 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Paducah KY

Super staff

Posted Feb 6, 2016
Pros: The staff, the excellent food and tasty drinks!
Cons: More bathrooms closer to the activity pool, and the hot tub being hot ( it was the same temp as the pool).
Location: Conveniently located to clubs and shops downtown. The beach was not as wide as farther south on the strip but it was still very nice.
The staff at the Riu Cancun were top notch! The entertainment staff was working hard to assure that the guests had a great time. The hotel was continuously being cleaned by lots of staff members. The nightly entertainment was great and at a higher level than we had experienced in the past. The bartenders and waitresses were very attentive and anticipated when we would need another drink. We have stayed at many resorts in Cancun and I find that the Riu resorts are the best.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing views. Relaxing, nice vacation.

Posted Feb 6, 2016
Clean, value priced, updated hotel, close to shopping.
2 out of 5
by A verified traveler from minnesota

disappointing

Posted Feb 4, 2016
Pros: beach
Cons: food entertainment front desk staff
desk staff not helpful terrible food, got food poisoning! and although the front desk was called, no one checked in on me or called a Dr.!! Safe went on the fritz,Got ignored by 5 different staff members, and it took over 2 hours to get someone up to the room to reset it. I would not recommend this resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice! Beautiful Beach and The food very good!

Posted Jan 31, 2016
The room was ok, not fancy but comfortable, the best of all is the beach and the food. Should have climate pools.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

A piece of paradise

Posted Jan 29, 2016
Pros: The hotel is located just blocks from clubs and restaurants. (walking distance).
Cons: The food is buffet style although they have some "specialty restaurants" which we were not impressed by. Food can be a whole lot better...
Location: Plenty of bars and dance clubs withing walking distance for those interested...
From the moment we got there, they treated us very well. The staff is attentive and willing to help you at any moment.
5 out of 5
Recommended
for Everyone
by A verified traveler from NE

We loved this newly remodeled resort.

Posted Jan 28, 2016
Pros: I loved the food, the pools and the beach. Everything was amazing.
Cons: Maybe have the club open every night of the week. There was one night we tried to go and it wasn't open. Also, they could use one more pool bar.
Location: We did end up walking to the nearby strip to check out different places one evening, but no need to! Great location.
You could do everything there. Swim, lay on the beach, go out to dinner, watch shows, and go to the club. We really didn't have a reason to leave this resort because everything there was amazing. The food at the buffet was so awesome with so many options, we never even tried any of the restaurants! We did end up walking to the nearby strip to check out different places one evening, but no need to! All around great experience!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cody WY

Air conditioner was noisy

Posted Jan 26, 2016
Pros: location and staff
Cons: Hotter showers
Location: perfect
Weather was not very good for that week and they still kept their air conditioners on. Never felt like I warmed up.Food was very good. Odd that you had to book the restaurants two days ahead if you wanted food other than buffet. Food was much better in booked restaurants than buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Staff

Posted Jan 23, 2016
Pros: Everything
Cons: Lunch selection
Wonderful trip. Hotel staff and USA Tours staff were the best and very concerned that we had a great time.
3 out of 5
by A verified traveler from NYC

You can do better

Posted Jan 23, 2016
Pros: The staff are really good.
Cons: The food is a standard miss, with few hits! There is a water problem noticeable when using the sink or shower, affecting food cleaning perhaps.
The beach was great, but if you walk around you immediately spot better beaches with fewer rocks. The exterior walls are too close to the water that it takes away from what was otherwise a very beautiful spot. The food could be done better, the food buffet presentation is like a 5-star hotel, but the quality is way lower. There needs to be coffee makers in the rooms besides the amazing quantities of alcohol. The room isn't good although we were in the superior rooms area. The beds are not comfortable, the room smelled like mold and humidity, the tv had a single English language channel with low signal quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Upgraded to Riu Las America

Posted Jan 22, 2016
Pros: We did not stay here. For Riu Las America -- everything!
Cons: Food
Location: walking distant to the hotel zone downtown. I honestly think Cancun transportation department can improve the walking path for pedestrian.
We booked this hotel but got upgraded to Riu Las America! We loved our stay and if we ever go back, guess where we will stay? :D