Ratings based on 2,253 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice for price

Posted Feb 9, 2016
Standard room, good was plentiful but nothing stands out. We were there for three days had a nice time for the price we got. Clean room.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Loved being so close to pool and ocean.

Posted Feb 6, 2016
Pros: That you mostly use your phone in the lobby. You go on R&'R to get away from business and don't need to have your nose in a laptop or phone .
Cons: Air conditioning
Location: Close to airport. We never left the property. Satisfied with everything.
Food was great and so was the lobby entertainment. Enjoyed the show on Sunday night. We did have a problem at first with the safe but maintance fixed that. The air conditioning also didn't work right at first and something wrong in air duct but was fixed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mty

Excelente

Posted Feb 3, 2016
Demasiado agradable mi estancia El trato del personal excelente Desde que llegas al hotel hasta incluso después de hacer el check-out Solo tres inconvenientes pase Al llegar no tenía toallas mi habitación y Si no les indicas que te repongan el jabón no lo hacen y por ultimo El BarMan del teatro calipso atendió de mal gusto a todo aquel q no sea extranjero Pero todo lo demás compensa estas situaciones
4 out of 5
Recommended
for Everyone
by A verified traveler

MUY BUENA HIBICACION

Posted Jan 30, 2016
Pros: LAS INSTALACIONES
Cons: AREA DE GIMNASIO
AGRADABLE, EL AMBIENTE MUY FAMILIAR Y LAS INTALACIONES MUY COMODAS
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel close to everything

Posted Jan 30, 2016
The staff was excellent, very attentive and very nice. The mixed drinks were not very good or the beer they had only one selection but the wine was decent. Good location, close to everything there is a bus stop just outside of the hotel and it charges you only 10 pesos. Very clean overall, I would recommend this hotel, very nice pool as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Jan 25, 2016
Everything was very clean and well kept! The staff was wonderful and very helpful! The only thing that was missing is they don't have any hot tubs! And since we were there in January it would have been really nice.
3 out of 5
by A verified traveler from Seattle

Nice enough for families and spring breakers

Posted Jan 25, 2016
Pros: Hotel staff
Cons: More staff, better internet, upgrade facilities.
Location: Great location for catching the bus.
Staff was very good, but hotel condition and décor was lacking. Food was fairly good, but nothing premium. No pool drink staff, and lack of staff in general was evident. Internet set up was horrible. Definitely an average experience, and not worth the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Morris County, NJ

Good beach & pools. Good buffet.

Posted Jan 25, 2016
Hotel needs to improve Mexican & Asian restaurants. Overall good experience. 3rd time in Cancun, 1st at this hotel.
2 out of 5
by A verified traveler from Bayonne, NJ

Not worth the money

Posted Jan 24, 2016
Pros: The staff in the reception
Cons: as above
Location: nothing to see or do around outside the resort
room uncomfortable, no radio/clock, no night light, no coffee maker, poor décor and furniture. Hallways wood work painted deep grey (depressing). Small TV hanged on the wall above your sight. No comforters just dirty blankets. Music near beach/pools way too loud.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puyallup,Wa

Amazing staff!

Posted Jan 23, 2016
The staff were amazing. Always eager to help and meet your needs. Room was clean bed a bit firm for my liking. Food was abundant and mostly very good. Wonderful mini cheesecakes!