Could have been 5 stars if they would have cleaned
Posted Jan 23, 2017
I wish I could give them 5 stars, but I cant, because the room cleaning was AWFUL! The sheets were not changed at all during my stay of 8 nights. There was some small brown spot on the pillow case that never left during my stay. Also the toilet was never cleaned, even before I got here. How do I know? Because you know the little hairs form when a man shaves? Well there was some on the toilet (now we didn't have any man staying with us) and when my mom just for curiosity got the brush that cleans the toilet and lightly scrubbed the hairs, THEY DIDNT MOVE. How long has the toilet not been cleaned? Were the sheets even changed before us? Also the floor was never cleaned during our stay. There was ants crawling around. All they did when they "cleaned" your room was, do the bed, change the towels and add extra toilet paper if needed. Oh and spray something in your room to make it smell clean. When you walk in, it seems pretty and clean but when you actually check around, its dirty. We even gave them tips. The pool was loud. Loud as in music blasting so loud that the hotel next to us can hear it clearly and probably the hotel after that one. There was bars everywhere in the hotel, i personally didn't like that.
The pros- the hotel staff was overall pretty nice. The food was great. If you want to enjoy your stay, go to Xcaret and other places. (They are amazing) Its very lonely staying just at the hotel. It won't feel like a vacation. Hotel is beautiful but not clean.