5 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Caribe - All Inclusive

3.5 out of 5
Riu Caribe - All Inclusive
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 1013 out of 2167 reviews" "
Rating 8 - Good. 530 out of 2167 reviews" "
Rating 6 - Okay. 310 out of 2167 reviews" "
Rating 4 - Poor. 141 out of 2167 reviews" "
Rating 2 - Terrible. 173 out of 2167 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francesco, Orangeville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , very clean
Stayed 4 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 16, 2024
Dear Francesco,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us and your fatastic review, Francesco!We cannot wait to welcome you again.Kindest wishes!Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Denis, Comox

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had really high expectations coming to this property. My check in was a flop, room not ready, long day of travelling. My vip status meant nothing, and the gave me a horrible room. The room flooded out 2 days later. I had to pack out in the morning and wait hours for the next room. They really aren’t very empathetic there. I never felt like a valued guest, and problems I had were not important. As someone who visits the area up to 5 times a year, I have never felt less important, and belittled as a four day stay at this resort was. I won’t be back to any RIU, anywhere for any reason. Not because of facilities or amenities, but because the staff is not a group of people I prefer to ever have to deal with when I spend top dollar on travelling.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jolanta Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Maday, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel super clean friendly staff… greate buffet….
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 16, 2024
Dear Maday,We wish to thank you on behalf of our lovely staff team.It is wonderful to read that you had a great time and enjoyed your holiday!We would be very happy to welcome you again and we wish you a brilliant day.Warmest Greetings, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Harneet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very good at their job.
Stayed 6 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 17, 2024
Dear Harneet,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. Thank you very much, Harneet.We hope you will come back soon!Kindest Greetings,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Mohsen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 16, 2024
Dear Mohsen,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon, Mohsen!Caring wishes,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, good entertainment. Lot of options for food.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 12, 2024
Dear Jenna,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much, Jenna!Looking forward to your next visit.Warmest Regards,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Ohannes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is amazing. Everyone smiling and they are ready to help. Food is amazing and delicious . Highly recommended it!
Stayed 4 nights in Mar 2024

6/10 Okay

Aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort was very clean and the staff was very friendly and helpful. The food tasted good, but was very low quality. It left our stomachs feeling bad most of the week. There is no room service. There is no waiter services at the pool areas or beach areas. The liquor was also very low quality which made it hard to get your moneys worth in drinks. We won’t be staying at the Riu Caribe again but it was not an awful experience. We just wished the food & liquor were better quality.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 9, 2024
Dear Aaron,Thank you for taking the time to share with us your thoughts.It is great to hear that you enjoyed the hotels cleanliness and the staff members friendly service, however, we sincerely regret that the food did not entirely meet your expectations. We do hope you will understand that it is difficult for us to comment on individual tastes or opinions, when the majority of customers do appear to be satisfied with the overall quality of the food offered.Your feedback has been shared with our team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Jasmin Mallory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with helpful staff! The beach is gorgeous and it’s a short drive to most of the city. The room was in good shape and was exactly what I asked for; however there is no soundproofing from the hallway and we were woken several times by rowdy guests. The shower has good pressure and temperature but unfortunately the water smells very unpleasant. The buffet (Coral) was very good and we were never disappointed with the food there or the service from staff (loved Antonio!). We only got to try three of the four restaurants—ironically our least favourite was the Mexican restaurant, but we liked both the steakhouse and the Asian restaurant. We would stay here again!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Jasmin Mallory,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

David, Brampton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this resort. Very well-kept, with no major shortcomings that I can think of. It didn’t have traditional resort entertainment, which is a huge plus – instead, they had amazing parties every other day, that were very extravagant. The RIU night party was very impressive, with foam, dancers, and lots of interaction for the partiers. Technically, our room had ants at one point, but the staff dealt with it pretty quickly.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear David,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Mihaela

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Robert O

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great beach, excellent cuisine.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Robert O,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Javier

Liked: Cleanliness
Everything
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Apr 11, 2024
Dear Javier,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Jared Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Jasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Mexico and I am so glad I chose this resort! Super nice and friendly staff, the property was very clean, food options were good too and their breakfast buffet was delicious. The view from the resort was absolutely gorgeous. I can’t wait to return! Highly recommend!!
Stayed 4 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 10, 2024
Dear Jasmin,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon.Loving Regards, Jasmin!Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Manvis

Stayed 3 nights in Mar 2024

2/10 Terrible

Neema Lamu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Le'Osha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yvette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation, had a blast!
Stayed 7 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Apr 3, 2024
Dear Yvette,Thank you very much for choosing us and for your kind words. Our staff will be delighted to learn you had a great stay and their efforts paid off.Wishing to see you again soon, Yvette.Kindest Greetings!Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Dustin James Gerald

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha, Sanford

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Martha,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Shufrah Rahmah

Liked: Cleanliness, property conditions & facilities
Good facility, staff could be nicer
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Shufrah Rahmah,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Greg Alan, Battle Creek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great staff
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Greg Alan,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful property. The beach was wonderful. The main buffet restaurant was great, with lots of good seafood. The staff were all very professional throughout the resort. My family had a wonderful vacation at the Riu Caribe. Israel in the pool bar was awesome! And the front desk was very organized and polite. We will be back again soon!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Courtney,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. They maintain it so well.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 26, 2024
Dear Rachel,We are very grateful for your fabulous evaluation.It is very gratifying to learn you enjoyed your holiday.Thank you for choosing us!Wishing to welcome you again soon, Rachel.Warmest wishes!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 5 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 26, 2024
Dear Stephanie,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull evaluation will be passed on.We really look forward to welcoming you again soon, Stephanie!Kindest Regards,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Christine M

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, staff was friendly and helpful. Entertainment was fun. Beach was beautiful pools were nice as well.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Christine M,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Jorden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Resort! I would definitely recommend to others! The only negative was the quality of the food relative to the rest of the resort.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Jorden,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have such a great experience! The people were extremely nice, food was delicious, lots of fun activities and parties!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Suzanne,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Li

Liked: Staff & service, property conditions & facilities
Nice and updated property. Staff is friendly and beach is nice. Food is good in general except the Asian food is very low quality. The hotel has a nice setup where the guest gets a small balcony with ocean view.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 12, 2024
Dear Li,Thank you very much for staying with us.It is wonderful to learn you had a nice time with us. Our aim is to please and your praise lets us know we are doing our job.We would love to have you back, Li.Loving wishes!Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Zoe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Mar 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 12, 2024
Dear Zoe,We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have are based on the reality of our hotel and the result of the work of our lovely staff.Thank you very much!We hope to see you again very soon.Love you back, Zoe,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Tomasz, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

thomasina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there’s no security on the pool/beach area and my purse was stolen. Very little support from staff
Stayed 3 nights in Dec 2023
Response from Online Reputation Manager on Mar 11, 2024
Dear thomasina,Thank you for taking the time out to leave a review!We are really concerned about the missing items and that you did not feel well attended by our staff. In a vacation environment where guests meet many people from all over the world, whom they do not know personally, we always recommend that you avoid uncomfortable situations or putting your personal belongings at unnecessary risk by taking care of them just as you would at home.We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Sharlene

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Lori

Traveled with family
Super clean resort. Staff were excellent. Food was very good for a buffet. We would go back again
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Lori,Thank you very much for your comment,It was an honor to welcome you to our facilities, and we are pleased to know that your stay was memorable.We hope to be your hosts again.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

George Marie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear Steven,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the shows, restaurants, dance themed parties, and the staff was amazing - friendly, helpful, and always smiling.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Caribe Online Reputation Manager on Mar 5, 2024
Dear Crystal,We count ourselves lucky to have our lovely guests.We are delighted to learn you had a fantastic holiday.Our staff will feel very rewarded.Thank you very much, Crystal!Loving wishes, Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

nicholas

Stayed 8 nights in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Every was so nice and clean the entire time. Accommodations were excellent
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Brandon, Thank you for staying in our Hotel Riu Caribe, this great recommendation, and five-star review. We are so glad our friendly staff help make your stay comfortable from beginning to end. Your review gives a great perspective to what makes our property very popular for our visitors.It would be great to welcome you soon again!With appreciation,Hotel Riu CaribeOnline Reputation Manager

6/10 Okay

Karyna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I just recently arrived back from our family vacation at Riu Caribe. Our vacation at Riu was not great. Our rooms were clean and well maintained. No complaints when it comes to our room and the cleanliness. The pool and beach were nice as well. To give you a bit of a background, we are a Mexican American family but we had 3 family members that flew in from Guadalajara, we are all fluent in Spanish and my brother in law is white. However, my complaints is with the actual hotel servers, reception employees, entertainment and overall service. To begin with, one of my family members is disabled and needs wheelchair accessibility. Days prior to arriving to our vacation I called the hotel to let the staff know that we needed special accommodation room, so they could have it available when we arrived but they said they only had 5 rooms in the entire resort with special accommodations but that they would make a note. We arrived to our vacation and update they did not give us a room. So then I let it pass but did ask for a shower chair when we checked in. I had to ask reception 3 times in order for them to provide one to him. In which they then proceeded to tell me they could provide me an accessible room but it would be a downgrade to our reservations, in which I declined. It’s very sad to see how it’s considered a downgrade, they should offer the same services. The servers/service was not great nor did they ever make us feel special in anyway. I have traveled to other parts
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Karyna, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark.Please accept our sincere apologies for the inconvenience that has been caused, and how we handled this situation. We are very sorry that you had such an experience with us as this is not our standard.Our guests are our number one priority and we try our best to help as much as we can, especially in situations like this. We will be sure to work with our team to avoid inconveniences like this in the future.It is our hope to have another opportunity to serve you in the future and show you what a true RIU experience looks like. Please receive our warmest regards,Hotel Riu CaribeOnline Reputation Manager

8/10 Good

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and sweet.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Caribe Online Reputation Manager on Feb 28, 2024
Dear Tony,Thank you very much for your review.We really thank you for your lovely remarks, it is very much appreciated.It is fantastic to read you enjoyed your stay. We would like to see you again soon, Tony.Kindest Greetings!Hotel Riu CaribeOnline Reputation Manager