Ratings based on 1,856 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from Mexico
Riu Hotel CaribePosted Oct 4, 2015
Instalaciones de 4 estrellas y personal de muy bajo nivel, algunos sin ninguna formación. No es un 5 estrellas.
for Everyoneby A verified traveler
Hotel con una playa excelente.Posted Oct 2, 2015
Hotel con una playa excelente, buen ambiente, variedad de actividades y sobre todo en los alimentos, comes de todo y muy rico.
for Everyoneby A verified traveler from dallas, tx
it was nice. staff was very friendly.Posted Sep 30, 2015
Pros: friendly staff, beach.
Location: not to much to do around.
good. very friendly and family environment. close to the beach
for Everyoneby A verified traveler from Newark, DE
Nice hotel, great staff with beautiful viewPosted Sep 23, 2015
Everything was great. Could use stronger/colder air in rooms and wifi throughout the premises not just in the lobby. Staff was great and very friendly. Food was delicious and there was plenty offered to do and see!
for Everyoneby A verified traveler
Posted Sep 22, 2015
A busy hotel but offers lots to do, a great beach for swimming. Close location to ferry for trip out to Isles Mujeres. Food was good, good service. Only disappointment was the Mexican restaurant.
for Couplesby A verified traveler from Sacramento, CA
Perfect!Posted Sep 14, 2015
Pros: Everything. Especially the upbeat staff.
Cons: WIFI. A/C in the lobby
Location: Location was great. Located near the end of the strip but still close to everything!
My husband and I came to Riu caribe for our honeymoon and absolutely loved it. The staff was beyond wonderful, very friendly and helpful. The room was very big and very clean! The bar was fully stocked with everything we needed and more.
for Everyoneby A verified traveler from São Paulo, Brasil
Excelente hotelPosted Sep 14, 2015
Cons: Acredito que o banheiro do quarto 997 poderia ser mais iluminado
Hotel muito bom, otima localidade, mar calmo e lindo (tipico do caribe, azulzinho). Hotel muito bem estruturado, bonito, limpo e organizado, equipe muito bem educada e humorada, sempre prontos para atender, alem de serem muito bem qualificados, maioria dos funcionarios falam espanhol, ingles e conseguem se virar no portugues! A comida com certeza é uma das melhores coisas do hotel, muitoooo boa. A Steak House, é muito saborosa, foi um pena só termos conseguido reservas para um dia. Sobre a questao de segurança de pertences pessoais, não tivemos problemas, a equipe de limpeza não mexeu em nada nosso! Além disso os funcionarios nao ficam pedindo gorjeta, igual o que eu li sobre outros hoteis. Recomendo para todo mundo esse hotel.
for Everyoneby A verified traveler from St Louis
Posted Sep 14, 2015
Great stay! Hotel very nice and staff amazing. Would definitely go back. Food and alcohol good. Great view from room. This hotel well worth staying at!
by A verified traveler
Terrible trip I lost 2 days of my tripPosted Sep 13, 2015
They give me Two times an ocupied room My room have a lot of noises The toilet didnt work well They have bd service
by A verified traveler from il
RiuPosted Sep 12, 2015
Pros: The steak house was great and the room air was great
Cons: Their food at the buffet possibly do some maintenance to the building its ran down slightly the intertainment show at night could be better
Not as much to offer as the Rui cancun and location was not great for shopping or sight seeing. Our view of balcony was a 1/4 ocean and the rest ran down villas and the maint strip road