Ratings based on 3,113 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Exceptional in all aspects!

Posted Feb 20, 2017
Pros: Beautiful hotel, ocean views, incredible detail with food, clean room, guest service, wonderful employees.
Cons: Nothing. Perfection achieved.
Location: We took a trip to Isla Mujeres ($99 per person) and rode golf carts around the islands, snorkeling, kayaking, swimming.
Incredible from start to end. From the moment you walk into the lobby with the smell of fresh flowers and spectacular view of the pool and ocean, floor to ceiling glass, incredibly detailed artistry and warm welcome of the reception area, you're hooked. We were truly impressed. Checked in smoothly into our jacuzzi suite which was spacious and immaculate, and couldn't believe the view. Just incredible--360 degree view of the hotel and Gulf of Mexico. Stunning. This place was immaculately kept...I was noticing just how incredibly clean and detailed everything was on our second day there and noticed a blotch in an inconspicuous place on one of the walls abutting the beach area. I even said to my wife, "Hey, look, they missed a spot". The next day we came back to the same place to start our day lounging on the beach, looked up and the spot was gone. Just incredible eye for detail on all fronts. The staff was incredibly nice and helpful. Of course this is an all-inclusive so you don't have to tip, but we always take a couple of hundred dollars in ones to spread around, they're sincerely appreciative. Of course making a living in Mexico is challenging, so any little bit helps. Their work ethic is remarkable...many work from the wee hours of the morning into the night ensuring that your experience is perfect, and it's evident that this is what this resort strives for. Daniel, Gerardo, Ismael, Juan, Victoria, and Edy made our time here unforgettable. Thank you!
5 out of 5
Recommended
for Couples
by A verified traveler from York, NE

Our vacation destination of choice!!

Posted Feb 19, 2017
Pros: Several different pools, spacious rooms and bathrooms, many dining options (all with terrific food), entertainment staff was awesome, beautiful place!
Cons: Nothing going on after 11 pm. King bed was 2 twins pushed together.
Location: Great beach, shopping and clubs just blocks away, another Riu with night club next door, ferry to Isla Mujeres or tours minutes away by bus.
Can't say enough good about the resort, location, and especially the staff! Beach party was the absolute best!! Had a blast😎
5 out of 5
Recommended
for Couples
by A verified traveler from jersey shore area

Excellent location

Posted Feb 19, 2017
Pros: Location, staff, amenities
Cons: as i noted there is a mildew odor in some rooms
Location: great beach and pool. The surrounding area seemed very safe and the locals are very friendly and helpful
I cannot say enough about the staff at this hotel. everyone was very,very nice. We had one problem on check in. our room smelled of mildew. after speaking to the front desk they gave us a choice of several other rooms. the new room was perfect! They have 5 ala carte restaurants on site in addition to the main dining room which is a grand buffet. no reservations but we never waited more than 20 minutes for a table. the food is unbelievably good!
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Beautiful facility

Posted Feb 19, 2017
Our best vacation. Everything you need is right there. Food was great as well as the staff and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrisburg, PA

Beautiful resort with a gorgeous view!

Posted Feb 18, 2017
Everything was simply out of this world. It is now one of my favorite resorts! Extremely clean, friendly, and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Feb 17, 2017
Pros: Everything!
Cons: Air conditioning
Everything about this hotel was fabulous! Only complaint is the rooms are damp. They need to upgrade the air conditioning system. We have stayed at many different Riu resorts and have found this to be the case at every one of them. Otherwise a very very nice hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Great hotel, staff and food. I highly recommend this place
5 out of 5
Recommended
for Couples
by A verified traveler

Birthday get away week

Posted Feb 17, 2017
Location: To many things to do to list.
Great adults only hotel stayed and the food was really good with different restaurant options. Our ocean view room had a spectacular view and was clean daily. Overall the whole experience at this hotel was amazing. Thank you to all the staff for been super helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from green bay wisconsin

Amazing Staff and experience

Posted Feb 17, 2017
The staff was more than amazing and catered to their guests! Everyone was super friendly and kept the drinks cold and full! The facility and rooms were clean and there were plenty of options if you wanted to relax at the beach/pool or enjoy some more cocktails and party by the swim up bar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Would definitely come back! Overall, very pleasant stay - good food and friendly staff.