Exceptional in all aspects!
Posted Feb 20, 2017
Incredible from start to end. From the moment you walk into the lobby with the smell of fresh flowers and spectacular view of the pool and ocean, floor to ceiling glass, incredibly detailed artistry and warm welcome of the reception area, you're hooked. We were truly impressed.
Checked in smoothly into our jacuzzi suite which was spacious and immaculate, and couldn't believe the view. Just incredible--360 degree view of the hotel and Gulf of Mexico. Stunning.
This place was immaculately kept...I was noticing just how incredibly clean and detailed everything was on our second day there and noticed a blotch in an inconspicuous place on one of the walls abutting the beach area. I even said to my wife, "Hey, look, they missed a spot". The next day we came back to the same place to start our day lounging on the beach, looked up and the spot was gone. Just incredible eye for detail on all fronts.
The staff was incredibly nice and helpful. Of course this is an all-inclusive so you don't have to tip, but we always take a couple of hundred dollars in ones to spread around, they're sincerely appreciative. Of course making a living in Mexico is challenging, so any little bit helps. Their work ethic is remarkable...many work from the wee hours of the morning into the night ensuring that your experience is perfect, and it's evident that this is what this resort strives for. Daniel, Gerardo, Ismael, Juan, Victoria, and Edy made our time here unforgettable. Thank you!