Ratings based on 3,809 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2016
My fifth time there :) I really would recommend to visit !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2016
Buen servicio, todos son muy amigables. La comida en general es buena pero si quieres cenar en un restaurante de especialidad tienes que reservar mínimo con un día de antelación ya que los lugares se acaban muy rápido.
3 out of 5
by A verified traveler

Pretty, but older hotel

Posted Feb 2, 2016
Food was not terrible, but not great. Not very many options during certain times of the day. Having to reserve for the nicer dinners is a pain and fills out quickly. Specialty restaurants that do require reservations do not accompdomate very many people at all. Worst thing about this hotel...."the stinky mildew smell". It's just gross. Even in the rooms. After a few days, you adjust to it and don't notice it as much, but still disgusting.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Very nice , clean place to stay . Friendly staff . The only drawback , wish quality of food would be a bit better
1 out of 5
by A verified traveler from DF

PESIMA ACTITUD DE CIERTA PARTE DEL PERSONAL

Posted Feb 1, 2016
Pros: Cercania a zonas comerciales, vista al mar. Atención en el restaurant ITALIANO
Cons: Atención del personal y actitud de servicio
Location: Lleno de vida nocturna y comercial
Tuvimos literalmente que pelear para que nos fuera otorgado un buen servivio, ejemplos: 1. El capitán de un restaurante "al aire libre" nos negó acceso a las mesas centrales (con mens viento), en medio de una noche fría y de viento; no aguantamos y nos movimos a una de las mas de veinte mesas VACIAS, en donde al menos no corria tanto viento 2. Al hacer nuestra queja con "SERVICIO AL CLIENTE", el responsable de nombre PABLO, justifico por ser "esa la política", le pedimos una reservación en restaurante que nos habían sugerido y dijo "si tengo lugar ahi, pero como ustedes tienen un menor de 10 años, no sabemos como se va a portar"; obviamente reclamamos (no hay ninguna restricción que especifique eso por escrito) y después de un rato de discusión nos dio la reservación Si este es un HOTEL ALL INCLUSIVE, debe de incluir todo lo que ofrecen. En lo general las instalaciones bien, pero el precio/beneficio es muy bajo; seguro hay mejores opciones (ejemplo BARCELO). NOTA: La tarifa publicada es por persona (no por habitación, como en otros hoteles).
4 out of 5
by A verified traveler from Sharon, MA

Good, but not great

Posted Feb 1, 2016
Pros: See above
Cons: Service. Respond to guests needs immediately.
Location: Great location. Walk to everything.
The good: The grounds are beautiful. Facilities spacious. Rooms very nice with large decks. Staff very nice. Food in Buffet, amazing. The bad: Restaurant food: terrible. Went out to eat at night instead. Had numerous issues within room that were not attended to until I called 3 to 4 times....each!!!! No bathrobes. No slippers. Dated decor in bar area. The shows at night were terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
This hotel was great but a little old facility. It has great pool and beach side.
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Hotel Rui

Posted Jan 25, 2016
Es un muy buen hotel y el bufete excelente El estilo es un poco rústico. El hotel en general muy bueno
4 out of 5
by A verified traveler from California

An 'Ok' Resort

Posted Jan 25, 2016
Gym was very small, had no AC and old machines. Our bedroom felt muggy. The amount of beach we had to walk was very minimal. Service, food, entertainment and cleanliness was excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
Nice hotel. Had a couple of not so good waitors, but overall a good all inclusive hotel.