Ratings based on 2,961 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from monterrey n.l
En general muy bienPosted Oct 8, 2015
Cons: El servicio en la reservación de los restaurantes temáticos, fue complicado conseguir reservaciones , y el hotel ni los restaurantes estaban llenos
Location: cerca de plazas y fácil acceso
Comida excelente y variada , limpieza de hotel y habitaciones
for Couplesby A verified traveler from Indiana
Wonderful time, great staff, great food!!Posted Oct 8, 2015
Pros: The staff were amazing! They remembered everyone's name, and the food was GREAT!!
Cons: Was under construction, but saw and heard none of it.
Location: Had a massage across the street, it was very clean and relaxing!
We had 4 couples on this trip and we had a wonderful time. The staff was very accommodating and the food was out of this world. We enjoyed the activities at the pool and in the evenings. There were so many things we wanted to experience but didn't have the time. The beach was great for taking short walks or going for a quick snorkeling experience. It was amazing how the staff remembered each of us by name and what we liked to drink.
for Everyoneby A verified traveler from Indianapolis, In
Very, very nicePosted Oct 7, 2015
Pros: Food, the staff everything
Cons: Perhaps the pool water was little too cold? Lol
Location: Mentioned on previous comments
The location near by all the clubs on the downtown, restaurants, malls etc was very close to externals entertainment. Excellent hotel
for Everyoneby A verified traveler from melbourne australia
beautiful, clean hotel.Posted Oct 5, 2015
Pros: room service was amazing. Very clean and came in twice a day. reception was very helpful.
Cons: I didnt have a need for it but I noticed not as much childrens facilities as other hotels.
Location: Location was good. drug store directly across the road. flea markets and nightclubs within 5mins walking distance. short bus trip to other shops .
Everyone lovely from the moment we walked in at check in. Hotel was clean and very classically beautiful. If I had to really find something to say, it would be (as with all hotels..so makes no difference where you stay) Don't believe when they say gratuities included. They expect tips!
for Everyoneby A verified traveler
Posted Oct 2, 2015
The stay was ok, the combination of Expedia and the Hotel's refusal to honor their committments, aweful!
for Everyoneby A verified traveler from Florida
Best Hotel in TownPosted Sep 29, 2015
Pros: Location to Town, Staff, Beach
Best Location, Best Beach and Great Staff. This is our 4th time staying at this hotel and we love everything about our trip.
for Everyoneby A verified traveler
Posted Sep 29, 2015
Pros: Nice pools and beach. Great staff. Food is so-so.
Cons: Mattresses need to be replaced with a quality pillow-top. Uncomfortable. If guests are in the pool, don't close the bar at 4PM.
Great hotel but UNDER CONSTRUCTION!!! No mention of this when trip was booked. Price should have been discounted.
for Everyoneby A verified traveler from Monterrey, Mexico
Excelente hotel, excelente servicio y atencion.Posted Sep 23, 2015
100% recomendado! El personal es muy atento y servicial, siempre buscando tu comodidad y enfocados a que tu experiencia en el hotel sea mejor cada dia. La comida y la bebida es de muy alta calidad, vale la pena el all inclusive. Los restaurantes que requieren reservacion valen muchisimo la pena, son riquisimos y la comida es de muy altos estandares. Otro punto importante es que esta ubicado cerca de la zona de entretenimiento por lo que puedes salir a pie y disfrutar de la ciudad. Actividades como kayak estan incluidas y vale la pena utilizarlos. Definitivamente vuelvo al RIU.
for Everyoneby A verified traveler from Dallas, TX
Wonderful experience in SeptemberPosted Sep 21, 2015
Pros: The friendliness of the staff and willing to help and make your time there the very best possible.
Cons: There was nothing that I could find for improvement. very well run facility
Location: We basically stayed at the hotel and/or walked along the beach. But there were shops along the street and it was easy to catch a bus running along.
We traveled to Riu Las Americanos mid-September. (We are couple in mid-60's and like our leisure beach time) The hotel was 50% under renovation,but this did NOT impede the wonderful experience we had there. Felix at front desk was most accommodating and placed us in a very nice room (616). The half of hotel that was open was wonderful. Clean and orderly. Construction noise was at a minimum. Room was very, very nice. Open with balcony and ocean view, king bed and a step down area with small sofa, coffee table, dresser and tv (never turned this on). The staff at the restaurants and pool and bars and...well just EVERY WHERE were extremely friendly and helpful (they even tolerated my very poor smattering of Spanish). We had one event where the switch for the overall room wouldn't turn on, but within 5 minutes of calling down, an electrician came up and had it replaced and working within another 10 minutes! Very responsive and friendly. There was a SMALL amount of seaweed on the beach one day, but that was cleaned up early before most of the residents came out (I'm an early riser and watch the sun rise over the water from the balcony). Love the Mexican Coffee (especially with an extra dose of Chocolate con Leche!) We will definitely be returning and probably around the same time of year (lower tourists and very few children).
by A verified traveler from ft worth
Under ConstructionPosted Sep 20, 2015
Pros: Nice pool
Cons: Restaurants that were empty would not allow us to dine because we didn't have the required 1 day in advance reservation. Very limited restaurant time.
Location: Located on the hotel strip.
Paid full price and the hotel did not mention that 1/2 of the hotel was under construction. I understand the need to remodel, but in all fairness this should have been disclosed upfront. Listening to saws and jackhammers day and night instead of the ocean did not make for an enjoyable stay