Ratings based on 2,913 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel centrally located.

Posted Aug 30, 2015
Enjoyed the beautiful old world Spanish decor. There was plenty of food, drink and stunning vistas. We were well taken care of by the staff ...thank you Felipe who served us great drinks on the beach and Felipe who took care of us at breakfast (2 Felipes). Great vacation!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Everything was perfect! From the staff to the food to the entertainment!! Great vacation!!
5 out of 5
Recommended
for Everyone
by A verified traveler from washington DC.

Beautiful hotel,nice view close to the beach

Posted Aug 29, 2015
Excellent beautiful hotel the food the service and servers are outstanding. Lots choices variety off food. overall Everything was wonderful experience for my and my 2 sons.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami or Madrid

Wonderful hotel. Warm, very nice staff. Amazing!!!

Posted Aug 29, 2015
Pros: The external architecture is SUPERB. The decoration, furniture, service. Also the location is very convenient. We felt at home. Greetings
Cons: An European hotel should have better cafe. The espresso coffee is not good. We came from Spain and on mornings we missed a good Espresso or Ristretto
Location: Although we prefer to stay in the hotel the most of the time, it has a very good location, nearby many shops, malls.
We spent very nice days at Riu Palace in Cancun. The Lobby and rooms are gorgeous. Elegant design (Please Do Not remodel to a minimalist or modern style!). It is amazing like it is. The beach is very nice, very accessible, beautiful clear water. The staff is also very nice and helpful. The buffets are awesome with a variety of choices. Every place is neat and clean. The team who offer excursions, attractions etc is very respectful, no pushing. They are very helpful and honest. I will try to spent vacations next times at a Riu Hotel wherever we go. Riu Hotels have a seal of guaranty and well being.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice ocean view hotel

Posted Aug 28, 2015
Hotel staff are very kindly. Good for family, restaurant can be reserved even if we have small kids. Room is comfortable with small patio and separate living. Ocean view seen from most of room.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

very nice

Posted Aug 28, 2015
Pros: every thing staff service ocean view food bar pool
Cons: n/a
Location: not to far from the airport and close to the almost all the activities .
we were well taken care of, we were family of 9 and everyone had a blast. once in the life time experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sturgis, MI

Best service in Cancun!

Posted Aug 27, 2015
Pros: I absolutely loved everything about this hotel. Location, SERVICE, beach,entertainment staff, food, spa...you name it! They were all top notch!
Cons: Check in time is so late in the day (3pm) & ours was not ready at that time. Wasn't happy about that but it's pretty standard for Cancun.
Location: The location of this hotel is good since there is tons to do within walking distance from the hotel and it is safe. Don't be afraid to ride the bus as
Just got back from a 10 night stay and I cannot say enough good things about this hotel!! It's beautiful and very clean. Most of all, the staff is unbelievably accommodating, friendly, and at your service. They treat you like royalty! I never had to get my own drink at the pool. The staff kept the drinks coming and kept the pool area clean. I didn't realize just how good they were until we spent one day over at the sister hotel Riu Palace Peninsula. That hotel is very new and nice but it lacked the great service we received at Palace Las Americas. The entertainment staff is hilarious and kept guests busy and laughing around the pool. They were always mingling with guests and making sure you were having fun. The food at all the restaurants was awesome. Tons of choices and different kinds of food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Beautiful hotel, wonderful staff, great location. Would recommend to anyone looking for a fun week in cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler from PASADENA ,TEXAS

GAL PAL VACATION

Posted Aug 26, 2015
3 NURSES WHO NEEDED AN OVERDUE VACATION ENDED HAVING THE TIME OF THEIR LIVES
5 out of 5
Recommended
for Everyone
by A verified traveler from from los angeles !!

Absolutely stunning !!!!

Posted Aug 26, 2015
They specifically worked very hard to accomadate our food allergies !!!