Ratings based on 2,931 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Beautiful hotel with great staff. Small beach area

Posted Sep 2, 2015
Romantic getaway, fantastic staff and location close to many great night clubs and things to do.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel, good location, great beach

Posted Sep 2, 2015
It was a nice hotel. Clean room not very comfortable beds. Maid service twice a day. I will recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Amazing beaches, great food and friendly staff

Posted Sep 1, 2015
Loved every bit of our stay, immaculate hotel facility and great location for evening entertainment. Food was superb! Only little catch was the rather weak WiFi, but then again who needs WiFi while on vacation. Will come back again for sure!
5 out of 5
Recommended
for Everyone
by A verified traveler from Norfolk, NE.

Great hotel, beautiful views.

Posted Aug 31, 2015
We love this hotel, this is our second time staying there. The staff is incredibly nice, the food is great, wide variety. Have tried several of the restaurants and liked them all. Booked ours through expedia and our excursions through BD Travel. Would command to anyone. Only negative comment, with the humidity, rooms get little musty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Had to change room twice because air-conditioner

Posted Aug 30, 2015
Room service could have been faster air conditioning did not work first night had to change room twice
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Rooms are clean, staff is very friendly and will make you feel at home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel centrally located.

Posted Aug 30, 2015
Enjoyed the beautiful old world Spanish decor. There was plenty of food, drink and stunning vistas. We were well taken care of by the staff ...thank you Felipe who served us great drinks on the beach and Felipe who took care of us at breakfast (2 Felipes). Great vacation!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Everything was perfect! From the staff to the food to the entertainment!! Great vacation!!
5 out of 5
Recommended
for Everyone
by A verified traveler from washington DC.

Beautiful hotel,nice view close to the beach

Posted Aug 29, 2015
Excellent beautiful hotel the food the service and servers are outstanding. Lots choices variety off food. overall Everything was wonderful experience for my and my 2 sons.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami or Madrid

Wonderful hotel. Warm, very nice staff. Amazing!!!

Posted Aug 29, 2015
Pros: The external architecture is SUPERB. The decoration, furniture, service. Also the location is very convenient. We felt at home. Greetings
Cons: An European hotel should have better cafe. The espresso coffee is not good. We came from Spain and on mornings we missed a good Espresso or Ristretto
Location: Although we prefer to stay in the hotel the most of the time, it has a very good location, nearby many shops, malls.
We spent very nice days at Riu Palace in Cancun. The Lobby and rooms are gorgeous. Elegant design (Please Do Not remodel to a minimalist or modern style!). It is amazing like it is. The beach is very nice, very accessible, beautiful clear water. The staff is also very nice and helpful. The buffets are awesome with a variety of choices. Every place is neat and clean. The team who offer excursions, attractions etc is very respectful, no pushing. They are very helpful and honest. I will try to spent vacations next times at a Riu Hotel wherever we go. Riu Hotels have a seal of guaranty and well being.