Ratings based on 2,965 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler
Riu Letting this hotel "go"Posted Oct 11, 2015
Front desk staff was unwelcoming. Restaurant staff worked so hard. It took us 2 days to get a blanket we requested. Rooms in bad shape (running toilets, non-working outlets). No lights on in the lobby until 7 every night - very dark all the time. Nice pool and beach.
for Everyoneby A verified traveler from Indianapolis Indiana
Excellent beach, pools, and service.Posted Oct 11, 2015
The staff was very nice, friendly and helpful. They waited on us like royalty, clean rooms with mints on our pillows, food and drinks brought to you 24 hrs a day. Excellent views from our room with a nice size balcony.
for Everyoneby A verified traveler from monterrey n.l
En general muy bienPosted Oct 8, 2015
Cons: El servicio en la reservación de los restaurantes temáticos, fue complicado conseguir reservaciones , y el hotel ni los restaurantes estaban llenos
Location: cerca de plazas y fácil acceso
Comida excelente y variada , limpieza de hotel y habitaciones
for Couplesby A verified traveler from Indiana
Wonderful time, great staff, great food!!Posted Oct 8, 2015
Pros: The staff were amazing! They remembered everyone's name, and the food was GREAT!!
Cons: Was under construction, but saw and heard none of it.
Location: Had a massage across the street, it was very clean and relaxing!
We had 4 couples on this trip and we had a wonderful time. The staff was very accommodating and the food was out of this world. We enjoyed the activities at the pool and in the evenings. There were so many things we wanted to experience but didn't have the time. The beach was great for taking short walks or going for a quick snorkeling experience. It was amazing how the staff remembered each of us by name and what we liked to drink.
for Everyoneby A verified traveler from Indianapolis, In
Very, very nicePosted Oct 7, 2015
Pros: Food, the staff everything
Cons: Perhaps the pool water was little too cold? Lol
Location: Mentioned on previous comments
The location near by all the clubs on the downtown, restaurants, malls etc was very close to externals entertainment. Excellent hotel
for Everyoneby A verified traveler from melbourne australia
beautiful, clean hotel.Posted Oct 5, 2015
Pros: room service was amazing. Very clean and came in twice a day. reception was very helpful.
Cons: I didnt have a need for it but I noticed not as much childrens facilities as other hotels.
Location: Location was good. drug store directly across the road. flea markets and nightclubs within 5mins walking distance. short bus trip to other shops .
Everyone lovely from the moment we walked in at check in. Hotel was clean and very classically beautiful. If I had to really find something to say, it would be (as with all hotels..so makes no difference where you stay) Don't believe when they say gratuities included. They expect tips!
for Everyoneby A verified traveler
Posted Oct 2, 2015
The stay was ok, the combination of Expedia and the Hotel's refusal to honor their committments, aweful!
for Everyoneby A verified traveler from Florida
Best Hotel in TownPosted Sep 29, 2015
Pros: Location to Town, Staff, Beach
Best Location, Best Beach and Great Staff. This is our 4th time staying at this hotel and we love everything about our trip.
for Everyoneby A verified traveler
Posted Sep 29, 2015
Pros: Nice pools and beach. Great staff. Food is so-so.
Cons: Mattresses need to be replaced with a quality pillow-top. Uncomfortable. If guests are in the pool, don't close the bar at 4PM.
Great hotel but UNDER CONSTRUCTION!!! No mention of this when trip was booked. Price should have been discounted.
for Everyoneby A verified traveler from Monterrey, Mexico
Excelente hotel, excelente servicio y atencion.Posted Sep 23, 2015
100% recomendado! El personal es muy atento y servicial, siempre buscando tu comodidad y enfocados a que tu experiencia en el hotel sea mejor cada dia. La comida y la bebida es de muy alta calidad, vale la pena el all inclusive. Los restaurantes que requieren reservacion valen muchisimo la pena, son riquisimos y la comida es de muy altos estandares. Otro punto importante es que esta ubicado cerca de la zona de entretenimiento por lo que puedes salir a pie y disfrutar de la ciudad. Actividades como kayak estan incluidas y vale la pena utilizarlos. Definitivamente vuelvo al RIU.