Ratings based on 1,240 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Great stay

Posted Aug 30, 2015
Everything was amazing. The only thing I would have changed would be the restaurant food was decent but the buffet was good, really good so after we would eat at the restaurant we would run over to the buffet, that's the beautiful thing about all exclusive
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Unique setting, decent food, great family time

Posted Aug 29, 2015
We loved the fact the hotel had two sides with a beach. We've stayed at 6 all inclusives and this is the first one to be on a peninsula setting. We loved our Oceanview room it was spacious and roomy. Very accommodating to families. There were only a couple times we felt the staff could have performed better, but most of the staff was very nice and cordial.
2 out of 5
by A verified traveler from Texas

Beautiful but customer service is lacking

Posted Aug 28, 2015
Pros: Rooms were brand new, clean and most come with beautiful views.
Cons: Reception Staff need to go over what customer service really is and listen to their customers concerns i.e don't roll your eyes Andres
Location: Cocobongo, Senor Frogs, Isla de las Mujeres, Xcaret, are all relatively close by and are must see.
I loved the hotel and the views were amazing but to be quite honest the food in the buffet was lacking. It felt as if I was eating out at a college dining hall and the food was bland. My only true qualm with this place was the lack of attentiveness by the reception staff. My family and I stayed their for my wedding and anytime we had an issue with our rooms the reception staff would act in defensive manner instead of acting sympathetically and attempting to solve the issue. In particular I had a bad encounter with an associate called Andres who should not be in customer service. Beyond that, the hotel was fine. The bartenders were by far the best and will offer the best recommendations if you are really trying to get to the best places in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Todo muy bien! un lugar para descansar!

Posted Aug 27, 2015
Definitivamente se llega a descansar, hay varias actividades para hacer y la playa esta muy bonita y limpia. La comida es excelente! Volvería nuevamente!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing resort!

Posted Aug 24, 2015
From check in to check out Voctor in front desk helped up and had us covered. The while experience was amazing
3 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, Virginia

Average hotel with above average food

Posted Aug 24, 2015
Pros: Food, beach and beach activities (jet ski etc.) near.
Cons: Train staff for improved customer service
Location: Ferry to Isla Mujeres and excursions within walking distance; shopping and restaurants several bus stops away.
Our stay at the Riu Palace Peninsula in Cancun was just ok. Lots of variety at the buffet with abundant fresh fruits. The food at the Crystal and Italian restaurant was very good. Japanese and especially the Mexican, I thought, was disappointing. I've had better fajitas in the US. I didn't find the staff to be sincerely friendly. They seemed superficially nice for tips. At one mealtime, a family at the next table finished and got up to leave without tipping and I overheard the waiter saying bye and telling them to have a goodnight, then under his breadth said in singsong, "never come back". I thought it was insulting since as all-inclusive tips were included and not required. Shortly after the check-in, there was no power or water for several hours due to maintenance or whatever and had to walk up and down multiple floors. Later that night after power and water came back on but no hot water so I had to take shower with cold water, which wasn't pleasant. I was ready to check-out the next day but things got a little better but by then I was already disappointed and just wanted to make best of rest of the time there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Aug 24, 2015
I had a great time at this resort. The staff was very accommodating and friendly. There were tons of fun stuff to do.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to beach

Posted Aug 23, 2015
The food was not too great, especially the Japanese restaurant, the worst sushi ever, also the italian restaurant, not too great. We did enjoy the Mexican restaurant, which was the best out of all. The buffet was okay too.
3 out of 5
by A verified traveler from Dallas

Good not Great

Posted Aug 22, 2015
Having booked our room at least six months in advance in the low season, expected better room. When we arrived, not advised that TV and hot water was out and had been for most of day. Service finally restored later that night. After first night, paid for an upgrade room by the pool which was way better than the "garden view" back lot room we were first given. Service is quite good, response time very quick when requesting room service or to fix something. Food is good not great. Like many all inclusive places, they insist on requiring reservations for the specialty restaurants which are usually full due to small table count, and quite boring when you do get in. Best choice is the main dining room, no res required. The adult only pool is the nicest but very quiet. The main pool is pretty raucous and kind of tired looking, had expected a nicer pool area. Beach is very limited, lot of sea weed, but they made every effort to clean up. That stretch of hotel zone beach is just sort of second rate by and large.
3 out of 5
Recommended
for Everyone
by A verified traveler from stockholm

Lyx hotel

Posted Aug 22, 2015
Det är en väldigt bra hotel med trevliga personal och väldig väldig go mat, Det enda negativa är 2 saker 1: dålig wifi 2: du får max en handduk när du går till poolen eller stranden