Ratings based on 1,288 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Puebla, Pue.
Buen hotel.Posted Oct 1, 2015
En general todo bien, a excepción de dos problemas, el personal podría ser más Atento y agradable; el otro problema, al hacer el check in no se tuvo la habitación reservada a la hora estipulada y tuve que conformarme con otra para no esperar más.
for Everyoneby A verified traveler from Ginebra, Suiza
servicio de conserjería:Posted Oct 1, 2015
Pros: ubicación, atención al publico
Cons: crear una zona especial para música a todo volumen en la zona de piscina y dejar otra con calma, aunque sea relativa.
Location: cancun es cancun, no mucho mas que contar
Deje unas postales, ya con timbres, para ser enviadas por correo de México, hace mas de un mes que salir de Cancún y las postales NO HAN LLEGADO. Aunque se que Correos mexico es lento, es peor si no se ponen al buzón y no cuesta nada como servicio al cliente. Los restoranes temáticos que tienen que reservarse con mas de 24 horas de anticipación es una lata, pues no siempre se sabe lo que se antojará dos días después. Si hubiera una zona de piscina silenciosa o menos escandalosa que los animadores y los borrachines - casi todos gringos, sería el paraíso.
for Everyoneby A verified traveler from San Diego, CA
Great restaurants and evening showsPosted Sep 30, 2015
Pros: Everything was great overall from food to bar to pool area and other amenities.
Cons: The rooms could use a bit of upkeep but that would be all.
Location: Fairly good location at km 5.5 not too far from the main restaurant/bar area. Nice beach.
Overall a great stay. The bar and restaurant staff was very friendly. Beach and pool are great but the pool closes at 7pm. My only complaint is that the rooms could use a touch-up. They are spacious and well laid out but my room had visible scrapes and dings that could easily be fixed. For dinner at Las Olas, sit in Oscar's section - he's very attentive and loves to chat.
for Everyoneby A verified traveler
Beautiful hotel!Posted Sep 29, 2015
Everything was inclusive so this is the first plus. The staff was fast and friendly. The only thing I would complain about is the pillows and bed itself weren't the most comfortable. Bring your own pillows!
by A verified traveler from Chicago, IL
Clean, modern, but horrendous food.Posted Sep 28, 2015
Pros: It was clean. Thats it.
Cons: The Food .
Location: Horrible location, rocky beach and darker water. Expensive cab ride to Coco Bongos or Freds.
Me and my wife picked Riu Palace Peninsula because of the good reviews on TripAdvisor. Everything was clean and beautiful. The staff was very nice and accomodating. We had a few issues in our room, the jacuzzi drain plug was broken, the shower head was spraying out the side--both issues were fixed immediately. The bed was not the most comfortable but it was far from the worst. I did NOT like the staff at the spa. Can someone teach the guy and the girl at the front to smile? Jeez louis. Me and my wife got the full body massage (i did deep tissue she did something else), the full body wrap (I was supposed to get the detox one but for some reason they gave me the rejuvinating one), and we got facials. I would NOT recommend the wrap to anyone, nor would I recommend the facial. Both were shorter than what we paid, AND I felt they wasted majority of the time tinkering with their instruments and walking in and out of the room. The massage however was spectacular. The food. My god the food. I didnt think there was a class of food below that which is served in a middle school cafeteria. This food was beyond horrendous. I spoke to two other couples that were staying at the hotel and they said the same one. One couple even got sick. We ate out every single night and had some delicious food at Freds, Porfirios and Harrys. Also, the location sucks. Beach is rocky and water is dark blue.
for Everyoneby A verified traveler from NEW YORK
GREAT HOTEL AND GREAT STAFFPosted Sep 28, 2015
Pros: The Staff and the food.
Cons: The Sports Bar did not have NBC, so I could not watch my English football team play their game.
Location: Didnt go anywhere during our stay as there was everything in the hotel we wanted. The rooms were amazing and the amenities in the hotel was great.
The staff were amazing - so helpful and friendly. It rained for 2 days and the staff were so great with all the guests. I would definitely come back again. Hotel is very close to beach, great pools and Miguel's water aerobics is so much fun! The guys in the Italian restaurant brought out a birthday cake for my friend and sang to her - it was a very special trip.
for Everyoneby A verified traveler from Atlanta, GA
New hotel, best view!Posted Sep 28, 2015
Great experience, would come back again. All staff was awesome and the food was fantastic. They clean/straighten your room a few times a day.
for Everyoneby A verified traveler from Springfield, Mo
Beautiful hotel and wonderful staff 👍👍Posted Sep 24, 2015
We stayed for 5 days for our first anniversary. The hotel is so beautiful and the staff is so friendly. They treated us really nice. Can't wait to go back my paradise 👍👍👍
for Everyoneby A verified traveler from 日本
スタイリッシュなリゾートホテルPosted Sep 23, 2015
for Everyoneby A verified traveler
Beautiful hotelPosted Sep 21, 2015
I have a amazing vacation the pool and food excellent. The staff good person everything very good