Ratings based on 2,470 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cali

Worst Trip Ever

Posted Jun 19, 2017
Pros: Nothing.
Cons: Everything. Especially the corruption
Location: Location is disgusting. The local area is corrupt and i would not recommend ever visiting this place or helping its tourism by going here.
This hotel is undoubtedly a beautiful resort but that is as far as it goes. The staff are the absolute worst. The very first night we arrived we had spent the day at the pool and had decided to have an evening in and order room service. We called the room service FOUR times and the kept hanging up on us. My husband decided to go down to the lobby to speak with the night manager. Whomever the night manager was on June 5th needs to be fired or locked up for what he did. He told my husband that he was going to call the 'police'. My husband laughed and said 'go ahead the police are not (can not) arrest me for asking why room service are not answering the phone'. Sure enough the police came and arrested my husband. They took him to a fake jail (it was a room of somebody's house), once they 'checked' him in they put him back in the car and took him to back alley where they punched him in the face and drew their guns on him (while he was handcuffed). They told him if he wanted to get out that he would have to give them money or they would take his phone. They demanded $800 usd and drove him to the atm. The atm had a $350 withdrawal limit so he took that out and gave that to them (funnily enough they didnt go the atm with him knowing they would have cameras). Once they stole the money off him the dumped him right there and he had to get a bus back to this disgusting hotel. This place is THE worst. There is absolutely no safety when the staff are able to do this to you
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Beach vacation

Posted Jun 17, 2017
Pros: Nice family resort with adult only section.
Cons: I wish the resort owners would spend more thoughts on how to make sure guests can not only rest and relax during the day, but also through the night.
Location: Easy beach an ferry access. Shopping a few miles away but easily accessible by buss, fir about 1 US dollar per person.
Nice place not too far away from the US east coast. Very friendly staff, nicely setup property with pool and beach access. Good optional separation between family and adult only resort section. Lots of daily activities all around the resort. I am not sure how the resorts come up with their own 5 star rating but for me I would give them a 4.5 star rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Md

Fun, Fun, Fun

Posted Jun 10, 2017
From walking in the hotel until the day you leave you're going to enjoy yourself, the staff is friendly, the food is good , the entertainment is good, food 24 hours a day,the rooms are clean.the only concern I had was it's a walk from the beach to the bathrooms in the hotel so if you gotta go don't wait.
5 out of 5
Recommended
for Everyone
by A verified traveler from S.

Best stay I ever had

Posted Jun 10, 2017
Staff was there at our every request. They anticipated our needs and we're blown away! Can't wait to come back
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome and clean all inclusive resort

Posted Jun 9, 2017
Great unique experience with curtious staff and professional service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean all inclusive resort

Posted Jun 9, 2017
Great all inclusive experience. Quality food with great respectful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great hotel with a beautiful view

Posted Jun 9, 2017
We went for our 10yrs anniversary and it was a great experience. The staff was amazing, the food was great and the room was spotless!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great resort, but front desk staff was rude

Posted Jun 6, 2017
Pros: Food selection was great!
Cons: The front desk staff's attitude.
The front desk staff was horribly rude and unwelcoming. There was rarely a smile on their face and they were not very accommodating. For being the first people you see when entering the resort, I would have appreciated a warm welcome, but that was not given. Even upon departure there was no asking how are time was there or thank you for staying with us. They were once again emotion-less, rude and simply seemed displeased with their jobs . All the other staff were exceptionally warm and welcoming, it was just the front desk staff that lacked customer service and warmth.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel on the Cancun strip

Posted Jun 5, 2017
The staff at front desk were super helpful, the maid service was outstanding our room was always spotless when we came back from breakfast. Made friends with the bartenders Rodolfo was our favorite at the outdoor beach bar. He makes the best drinks, wonderful recommendation to explore the Mexican cuisine in cancun. Although the food at the hotel was amazing. Lots of choices for activities and water sports. I didn't get to paint but the painting room was pretty impressive. Jet skis and parasailing definitely worth it. We'll definitely be back next year
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!!!!

Posted Jun 5, 2017
Love everything about this hotel!! Very happy we chose this Hotel! Would recommend this hotel to a friend