Nice Hotel, with unreasonably guest services
Posted Feb 22, 2017
The hotel was nice everything was quality. The food was better than any of the other places I have stayed at in Cancun. If it's a resort your looking for you will be disappointed to find it's small with very limited options. The nightly entrainment one night was a beach party, that amounted to mostly guest kids with balloons dancing. My major complaint would that my toilet clogged up the last night, they sent a guy as soon as I called at 0430, he worked on it for about 1 1/2 hrs, unable to fix it. He turned the water to it and they said they would send a man at 8. I refused this time because, I had to shower and be checked out by 10. Kicker was when I went to check out I owed 20 pesos or 50 cents for a phone call, THEY WOULD NOT LET ME CHECK OUT until that was paid in pesos, I didn't have. Even though I said I haven't had a bathroom in my room since 0430, it didn't matter to them they needed this 20 pesos a dollar bill wouldn't do either.