Ratings based on 3,535 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from new york

Nice beach

Posted Aug 25, 2015
Excellent service, good food but not a nice hotel. Rooms are in poor quality, very old. Honestly not a 4 star hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ridgewood, NY

Nice and affordable

Posted Aug 25, 2015
Pros: Beautiful beachfront and large pool. Fun activities for kids. Good food. Friendly staff.
Location: Great location, close to city, airport, malls and other touristic attractions. Lots of tours available to archeological sites and ecotourism spots.
Nice, family-friendly hotel, with beautiful beachfront and spacious pool. Great for family vacations and very close to the city and airport.
4 out of 5
Recommended
for Families
by A verified traveler from Medellín (Colombia)

Un buen hotel para unas vacaciones

Posted Aug 25, 2015
Pros: La comida, el servicio de los empleados, la tranquilidad en las noches, las zonas húmedas.
Cons: Servicio de WiFi para huéspedes en zonas comunes.
Buena localización, buena atención del personal, la comida excelente, las habitaciones cómodas, lugar muy agradable para el descanso, cerca a la playa. En general todo muy bien.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Very nice resort on the beach

Posted Aug 23, 2015
We really enjoyed our stay at the Royal Solaris. The condition of the facility was excellent, with nice amenities, and the cleanliness was outstanding. We really like the all inclusive nature of the resort. The food was above average to excellent, depending upon the restaurant. The rooms had a water view, but were somewhat basic. Since we had a large group (9), we were grateful that the staff gave us three adjoining rooms and this precluded getting rooms with balconies. We wished that we had had a balcony and would upgrade to a room with a balcony in the future. The staff was outstanding! Everyone was extremely nice and went out of their way to make our stay pleasant. We would definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel in front of the beach.

Posted Aug 23, 2015
It was a great vacation. The room was comfortable and even though we didn't stay in an oceanview room the lagoon view was good enough. The staff was great, any concerns that I had were answered. I would stay again in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Nice hotel close to the beach.

Posted Aug 23, 2015
Hotel was always clean. The staff was very helpful. Most of the employees spoke excellent English and some had broken English but you could still understand them. The rooms were clean and we had an amazing view of the lagoon from our balcony. Not all rooms have balcony and it's worth the trouble to ask them if there is one available. My only grief with the room was the bed. It was hard as a rock. Maybe the higher cost rooms have better mattresses but this one did not. I had trouble sleeping the first couple days but ended up getting used to it at the end. Since this is a family hotel the pool was always crowded with kids. The swim up bar was nice and usually kid free most of the time. The hot tub is in a weird spot, it's not even near the pool. It's located behind the restaurant to left when looking at the beach. Signs are posted for kid free but we saw parents bring their kids and hotel staff never said anything. Pool and hot tub closed what seemed early to us at 8pm. Drinks we what you would expect at an AI. They're seems to be no measure of ingredients so you could go to a different bartender and order the same drink and it would be completely different. This works out in your favor as you can find someone you like and stick with them most of the day. They all seem to use way to much red syrup in anything that requires it. Food was great. My wife and I both enjoyed the buffet breakfast almost everyday. Usually lunch as well. We ate at all the restuarants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, close to everything.

Posted Aug 23, 2015
This was a very nice hotel. The staff was extremely friendly and efficient. I would definitely tell friends and family about it. It was a great vacation.
2 out of 5
by A verified traveler from Atlanta, Ga

No going back to that hotel

Posted Aug 21, 2015
Pros: The beach was nice but management needs to have a plan to clean the seaweed of the beach.
Cons: Food and some of the facilities
Location: No too much to do around, the bus service to town is good, for a dollar you can move around very well
The hotel needs a major upgrade, to make a reversation for an excursion took two hours with the Expedia people if you go online is much faster and easy to pay
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service, good location, pool is warm.

Posted Aug 19, 2015
Needs shuttle service and more beer options. Service and food Is great.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice pool, lots of options

Posted Aug 19, 2015
Clean and staff are friendly. Food is very good, lots of options. I was disappointed that they didn't have more activities and games for the kids being that it is a family-friendly resort. The beach is ok, not great, could do a little more to upkeep it. They had excellent nightly entertainment.