Ratings based on 4,318 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

CNN

Posted Feb 9, 2016
The staff, food and room was awesome. We totally enjoyed ourselves!!!!!
Comment from Hotel Management
Feb 9, 2016 by Hoteles Solaris de Mexico, Hotel Management
Thank you so much for your review regarding your stay in our Hotel. We loved reading that you enjoyed our facilities and also, thank you for pointing out how great our staff. We are looking forward to see you soon Best regards. Hoteles Solaris de Mexico
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel, great staff, close to beach

Posted Feb 7, 2016
Pros: The proximity to the beach, oceanfront room with a balcony, the staff, the live entertainment, drinks, the pool.
Cons: Water pressure in the shower could be stronger.
Location: Towards the bottom of the hotel zone, not near downtown. Close to beach and 15 minutes from some shopping. Near lots of water sports and kayaking.
I recently went to Mexico for the first time and stayed at the GR Solaris. I was originally going to stay at the Royal Solaris but they decided to upgrade me to the GR Solaris. This was a great upgrade as my room had a balcony overlooking the ocean. The room was comfortable and clean, the staff was friendly and accommodating, and we were just steps from the beach. The beach is very clean and the water is beautiful. I had some special dietary needs and the kitchen staff was extremely accommodating and happy to help me. I would like to personally thank Emanuel and Freddie from the kitchen, and Benjamin, who was a great bartender/waiter who kept serving drinks with a smile. The lifeguards were also very good and alert. The hotel has wonderful nightly entertainment for those who want to stay at the facility and just relax. The lounge is fun, especially Karaoke, and there is a pool table and fooz ball table, and nightly live entertainment. It was fun to meet people from all over the US, as well as learn about some Mexican history from the very friendly employees. Would definitely recommend this hotel to others, and I would love to return in the future. Great pina coladas. Also, the lady who makes the different coffees in the lobby was amazing.
Comment from Hotel Management
Feb 9, 2016 by Hoteles Solaris de Mexico, Hotel Management
We are so glad to know that you enjoyed the time you spent at our resort and that our guest services exceeded your expectations such as Emanuel, Fredy and Benjamin. We value very much your feedbacks because we are always looking for ways we can improve the guest experience. We look forward to having you back in the near future Kind Regards, Hoteles Solaris de México
3 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel

Posted Feb 7, 2016
The hotel is nice.. the pool is great.. only thibg they dont have too much sea food..
Comment from Hotel Management
Feb 9, 2016 by Hoteles Solaris de Mexico, Hotel Management
Thank you so much for your review regarding your stay in our Hotel. We are improving our services in the variety and quality of the menus. We are looking forward to see you soon Best regards. Hoteles Solaris de Mexico
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

LOVED our stay!

Posted Feb 6, 2016
Pros: Service, food, location.
Cons: pool too cold. air conditioner in hotel to cold.
Location: coco bongo's, pyramids
Celebrated my 50th with family! Had three rooms to compliment on! My personal room had a tier birthday cake and puppy made from towels placed on my bed along with balloons and cookies to welcome me!!! Food was yummy and service from waiters (Javier) on beach, in resturants and rooms was top notch! Ages in my family ranged from 18 to 55. We all enjoyied ourselves! We will visit again.
2 out of 5
by A verified traveler from london

Run down and out dated. Not worth a 5 star rating.

Posted Feb 6, 2016
Pros: Hotel staff and right by beach.
Cons: Over condition. Mend the broken things
Location: Right by beach and hotel arrange trips. It beach only you too far away from town about 15 km so unless you do trips you are stuck here.
Reception was good . Then holiday club kind of timeshare starts. All smiles but straight away because you are so tried from travelling they get you to agree to a holiday club presentation for free Internet. . It really the old time share dressed up different. Outlawed now in Europe but still okay here. Gym really outdated. Running machines shouldn't be used since no cushions left on tread mill. No rowing machines and bikes are both broken. This is billed and charge top dollar for it 5 stars so gym should be better. Rooms needs painting, toilet paper holder falling off wall and rail in shower also falling of wall. View from window overlooking sea but window so old it allow the breeze though the seals at night and therefore you hear everything outside. Food first class, but don't be bullied in sitting by toilets they stink and are right by tables. Entertainment start in theatre about 8.30 pm and every show is outstanding. Swimming pool also very well planned out plenty of sun beds . Overall the entertainment team and hotel staff make this hotel. It a shame the owners don't take pride in the building. Would I stay here again sorry that a strong no. It not a 5 star and nowhere near it .For the money it cost to stay here you should be able to get a better standard than this hotel.
3 out of 5
by A verified traveler from RJ

Custo X Benefício não compensa!!!

Posted Feb 3, 2016
Muita quantidade mas pouca qualidade. Tanto nas comidas quanto nas bebidas. O estrutura do hotel não tenho o que falar, excelente. O quarto é pequeno e, a maioria não possui varanda.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2016
Nice hotel, close to the beach. Very relaxing for a family of 4. Beautiful beach.
Comment from Hotel Management
Feb 3, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay. Its great to hear you enjoyed the facilities and had a great time with all your family. Kind Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

The food- eek!

Posted Feb 3, 2016
Amazing beach, great pool, a bit dated room decor and condition- horrible, terrible, awful food. The food was so bad that despite everything else being good, I probably wouldn't stay there again.
Comment from Hotel Management
Feb 3, 2016 by Hoteles Solaris de México, Hotel Management
We appreciate your comment regarding your recent stay. Thanks for pointing out how great our beach and pool are. Regarding the food, our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different themed and menus all nights. We always aim to offer large variety and to cater for every palate. We are sorry if our food wasn’t of your taste. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great stay!

Posted Feb 2, 2016
We had an excellent stay! Winston was very knowledgeable and Alberto vazquez at Marco Polo restaurant provided great customer service.
Comment from Hotel Management
Feb 3, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay. Its great to know you had an excellent stay and received great service from Winston and Alberto, we will make sure to pass along your comment to them. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Rosemount, Minnesota

Great staff, great location, & good food

Posted Feb 2, 2016
My family of 9 just stayed 8 days here. We traveled w 3 kids under 4 years of age and adults up to 65 yrs old. The food was pretty good and plenty of options. My favorite were the tacos on the beach. Staff was great. Only downside was pool was not heated. We later moved to the caribe resort and it was perfect. Beach is very clean with plenty of chairs. Great family vacation for price. I have been to Mexico 9 times and would give this 4 out of 5. Great VALUE.
Comment from Hotel Management
Feb 2, 2016 by Hoteles Solaris de México, Hotel Management
Thanks for your comments regarding your recent stay. Its great to hear you had a great stay and everyone in your group enjoyed the services we provided. Thanks for your comments they help us improve our range of services for our guests to enjoy. Warm Regards,