Ratings based on 3,661 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from CALIFORNIA
AWESOME TRIP WITH THE GRANDCHILDREN!Posted Nov 30, 2015
Pros: All in all we were satisfied.
Cons: The only thing we would say is the evening we went out to one of the restaurants we were not very happy with the wait time of 1:45 minutes.
Location: We stayed at our hotel the entire time.
We really enjoyed are stay at the ROYAL SOLARIS! This was our first time in Cancun. The staff and all of the entertainment staff were awesome.Great memories for our grandchildren! They especially enjoyed the kids pool with the slides and all of the decorations.We all enjoyed the evening shows!! The food was excellent and we chose the all inclusive plan as the kids love to snack! We will be definitely going back to the Royal Solaris! I WOULD LIKE TO SAY THANK YOU ANDREW,KATIA AND EDDIE for going above and beyond by making us feel special!!
for Everyoneby A verified traveler from California
Good locationPosted Nov 30, 2015
Hotel was a little outdated, rooms, but everything else was fabulous. Lots of activities and great staff. Very nice pool area and beach. Great place for families.
for Everyoneby A verified traveler from Tampa, Florida
Really fine hotelPosted Nov 29, 2015
Room AC was difficult to regulate. Food was very good despite limited options. Personnel excellent. Evening "show" leaves a lot to be desired but the two-person entertainment later in the evening was great. Overall we had a great experience and will go back.
for Familiesby A verified traveler from Davenport Fl
Posted Nov 29, 2015
Pros: service and all personal working in the hotel.for me and my husband this is very important. room very clean and a wonderful ocean view, and the food .
Cons: air conditioner in my room was no good, the room was always very humid and our clothing was the same.
Location: restaurants, night clubs, casino and the market
great service, good food pleasant staff.beatiful beach and really we enjoy the shows. The hotel is very familiar, nice to stay for a good relax.
for Familiesby A verified traveler from CA
excellent hotel, excellent entertainment staffPosted Nov 26, 2015
Pros: very friendly and courteous staff, food, entertainment
Cons: more vegetarian food options
Location: go to isla mujeres, playa del carmen, cozumel as well as chichen itza
we had a wonderful time at the hotel, food, entertainment and beach proximity
by A verified traveler from SF
Far away from townPosted Nov 25, 2015
All i have to say dont stay here workers are rude food is nasty so are the drinks no free wifi. I booked a king size bed when i arrive they tell me sorry you will not be able to have thay because we over booked and all we have is 2 twin beds is that ok umm no its not should i gey what im paying for. With that being said There are so many nicer hotels you can stay at.
by A verified traveler from San Francisco
Dont stay here there are many other hotelsPosted Nov 25, 2015
I dont even know where to start first of all they over booked their rooms and my family and I were split up they were sent to gr solaris and i had to stay at the royal solaris which very upsetting. Then their workers are super rude specially the people working in the dinning area the food and drinks are not the best either they dont offer free wifi. Also the tips are included in the all inclusive and everyone still expect a tip and if you dont give them anything they get upset and ignore you. i would never stay here again dont recommend this hotel to anyone there are so many to select from the hotel zone and that are closer to town
for Everyoneby A verified traveler from NJ
Posted Nov 25, 2015
Wonderful experience. Room airconditioner broke and technician was there in 5 mins. Toilet & sink was clogged and they cleaned it quickly. Staff is extremely nice & courteous. Surely recommend this hotel. One suggestion: Hotel should add more vegetarian options in food.
Comment from Hotel Management
Nov 25, 2015 by Solaris Hotels, Hotel Management
Thank you for taking your time to share with us your review of your stay at Royal Solaris. We always want that our guests enjoy a fantastic time. Regarding to the vegetarian options, we have a special menú, we are sorry for the misinformation about it. We are looking forward to see you soon. Kind regards,
by A verified traveler from colorado
steps food no englishPosted Nov 24, 2015
Pros: shower and help did try and accomade us
Cons: see above in remarks
Beach not accessiable unless going down stairs or ramps, Food was good but repitious same thing every day for breakfast and lunch . 2 nights only one resturant open besides buffett. Noise at night little kids at 2 am in hallway . no coffee pot in room .or ice. help did not understand English and our Spanish was limited .Air stayed on all night if we manually turned it off it got way too hot . We would not go back and probably will not use expedia to book our next trip need to have more information about hotels accomidations
for Couplesby A verified traveler from Ushuaia, Tierra del fuego, Argentina
Excelente ubicación y servicio.Posted Nov 23, 2015
Pros: Lo mas destacado es la atención y servicio que brinda cada una de las personas que ahí trabajan, luego se destacan las instalaciones y su comodidad.
Cons: Si, hoy en día muchos lugares (Confiterías, Restaurantes, y especialmente Hoteles) son elegidos por poseer buen WIFI y gratis, este no lo tiene.
Location: Ubicación muy buena, cerca de cualquier servicio y lugar de distracción.
Sinceramente pasamos unos días espectaculares!!! de Sol, Playa y confort, todo brindado por la excelente atención.