Ratings based on 4,762 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Rochester, NY

Great place to stay with a family

Posted Feb 24, 2017
Pros: The 7 pools--you can't beat it!
Cons: The rooms could use updating-floors are slippery, mattresses were hard. Do chair reservations by the pools the night before for the next day.
Location: Right on the beach, can walk anywhere! The bus goes by all day to go down town.
We had an awesome vacation! The place was amazing, except for the rooms, but we weren't in there much. There is not place like the pools they have and the beach access. The Marco Polo fancy restaurant was so awesome and the kids just loved the Mini Park with the waterslides. The staff was so amazingly nice and did anything to enhance our stay. We had massages done in the spa and Argeria and Yane were amazing. I would say our most favorite employee was Josue Tun. He was our server out at the pools. He tended to our every need and was so great with the kids too. He is just amazing at his job.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice resort on the beach. Beautiful view.

Posted Feb 24, 2017
Hotel staff was excellent. Good food. Our room was very clean. They try to sell you time shares but once you say NO they leave you alone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Beautiful resort and a great price

Posted Feb 23, 2017
Very comfortable and fun atmosphere! All the staff go out of their way to make your stay the best it can be. Daily poolside entertainment and daily shows are exceptional! Pros are plenty of lounge chairs around pool and at beach, resort cleanliness, outstanding staff, outstanding beach and plenty of food options at the buffet. Cons are variety of plated dinner entree options at the Marco Pollo and the Rosmarinus restaurants and resort sales staff are more than a little aggressive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Twining, Michigan

The best hotel for all in Cancun

Posted Feb 23, 2017
Pros: Everything, we have been staying here for the past 13 years and will continue to do so. They are the best
Cons: Not a thing.
Location: It is close to the shopping and easy to just get on a bus ( $1) and they will take you anywhere. The buses run every 3 to 5 minuets
As always, Royal Solaris is indeed the best!!! With Rosa Arias in General Management, Abigail Bugarin in guests representative, Darvin in the Las Fuentes buffet restaurant, Easu in housekeeping, the bell boys who greet you, the staff members by the pool and beach, the entertainment team, these are the best people to keep you well satisfied. The hotel is clean, quiet, and relaxing. The staff keeps you entertained all the time, and is always ready to help you in anyway. Stay here for the BEST vacation of your life.
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Dear Mrs. Nancy, Thank you for taking the time to share your very nice comments regarding your recent stay. We love having you every year, thanks for giving us this motivation and for being great customers and above all family! Your room will be waiting! See you next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Clean and comfortable resort

Posted Feb 21, 2017
Resort is very clean, which I appreciate ALOT. The staff is above excellent and always making sure you are comfortable. There are mini refrigerators in the rooms and they kept it stocked with water for us. Mary our housekeeper went over and above with our room. Lionel and Roberto, outside bar servers were the BEST! The pretty young pregnant lady who kept the outside poolside bathrooms clean always had a smile on her face. This was our second stay at the resort and would come back again.
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its always great to welcome back our repeaters and read their comments about their stay. Thanks for taking the time of mentioning so many names of staff members who went above and beyond with their service! See you next year!
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Feb 20, 2017
Pros: On the beach
Location: Close to all activities, and bus fare is cheap and fast moving,
Nice pool area, and very nice people work there. The beach is so nice with white sand and blue water
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know you had a fantastic time and enjoyed the beach, pool and service from our staff! We look forward on welcoming you again! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from st. george

Posted Feb 19, 2017
Nice and clean, food could have been a little better
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for the feedback! We look forward on welcoming you again soon! Best Regards,
2 out of 5
by A verified traveler from MI

Rough way to spend a vacation.

Posted Feb 19, 2017
Front desk people were not very helpful, didn't get room I requested. Room smelled like musk, no noise reduction, everything echoes, for some reason, everyone felt the need to slam their doors. Pool and restaurant staff were Awesome. They were the best part. Food was not always the best, was doable, but not great.
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you enjoyed the service from the pool bar and the restaurants. We are very sorry to hear you had so much trouble during your vacations and you had problems with our front desk staff, we have shared your comments with our Management to improve in this areas. Best Regards,
3 out of 5
by A verified traveler from Minneapolis, Mn

Okay, but not great

Posted Feb 19, 2017
A lot of friendly hotel staff. Evening shows are good. GR Caribe is next door and their guests use pool and restaurants but is not reciprocated. This makes the pool very crowded. Get your green towels early to reserve seats at pool. GR Caribe has yellow towels to identify them. Late night music in Lobby can make it difficult to try to sleep on first floor. The temperature control in my room didn't work. Had to turn off fan to stop air conditioning from constantly running. Double beds are firm and king beds are more plush. Food tends to taste the same regardless of restaurant or time of day. You can't find bacon on the breakfast buffet, but you can ask your waiter and he'll bring a plate to your table.
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México., Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you enjoyed the service from our staff. We are sorry for not completely meeting your expectations but all your comments are fully considered in order to improve. Best regards,
3 out of 5
by A verified traveler from Sacramento, CA

Ok hotel, not great

Posted Feb 18, 2017
I stayed at this hotel for 8 nights and was a bit disappointed. The overall stay was nice but I was ready to leave and move on in my 5-6th day. The cleanliness of the hotel I'd rate a 3.5 out of 5 only because food plates outside of the rooms would site for more than 24 hours at times. The beds we're very uncomfortable. I would wake up with back and hip pain every morning and I'm 32 years old. The staff overall was great and friendly, but I do have to warn any potential stayers that some of the staff will try and sell you on the excursions and they don't like to take no for an answer. That was annoying..as for the last thing I'd like to mention..the food. Food wasn't up to par. Especially the hotel's restaurant that they rave about called "Marco Polo" was god awful. Anyway..I wasn't expecting perfection but I expected a bit more than what I paid for. Anyone looking to stay here I'd recommend looking elsewhere. One great thing I forgot to mention was the view from the room. That was spectacular..but that was about it.
Comment from Hotel Management
Feb 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We regret not fully meeting your expectations but all your comments are fully considered in order to improve our facilities and services. Best regards,