Ratings based on 4,931 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice activities for kids BAD food

Posted Jun 24, 2017
Food was NOT good, drinks were watered down A LOT and had BAD taste !!!! What we liked was the kids club that our kids enjoyed a lot and the shows. If there's the option of not eating at the hotel I might return but because of the food and drinks we won't go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice small hotel. Great staff.

Posted Jun 21, 2017
Pros: Location
Cons: More seating.
Location: Close to everything. Plenty of things to do.
Our stay at Royal Solaris was wonderful. The food is fantastic, the view was beautiful and the people are so friendly. Will definitely be going back.
Comment from Hotel Management
Jun 23, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much fun you had and how you enjoyed the food and the service of our staff! We look forward on welcoming you again! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very nice!

Posted Jun 16, 2017
These people in this hotel (staff) go above and beyond to make sure your stay as good and comfortable as can be, very great human being's!!!!
Comment from Hotel Management
Jun 19, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. Its great knowing how much you enjoyed your vacations especially the service from our staff! We look forward on welcoming you again soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2017
Food was surprisingly good. Staff were great. Beds are hard and not very comfortable.
Comment from Hotel Management
Jun 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed the food and the service from our staff. Regarding the beds, we have mattress toppers it helps a lot to make the bed softer, please make sure to request it in your next trip! Best Regards,
3 out of 5
by A verified traveler from H

Could have been better!

Posted Jun 11, 2017
Immediately offered timeshares upon arrival, pipe burst upstairs from us drenching our bathroom and ruining some of my belongings, service was great except for at the Expedia counter in which the guy told us because we were not doing an excursion with him and he wasn't getting paid- it wasn't worth his time to schedule our ride back to the airport. Honestly expected a little better
Comment from Hotel Management
Jun 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments with us regarding your stay. We are very sorry for the incident with the pipe, it was an unusual situation and it was taken care right away, we apologize again for this. We hope you can give us an opportunity to host your vacations in the future and change this impression, Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice food and Pools and staff

Posted Jun 11, 2017
Pros: Great staff and Food and Pools
Cons: The royal Solaris particularly could benefit from renovation.
Location: Location was good and tours were well apallned
Pools are accessible and can be used for all ages. The food was good. Customers service was superb. Staff were always ready to help if there were a problem. Love the night entertainment.
Comment from Hotel Management
Jun 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed the pool and the service from our staff! We look forward on welcoming you again soon! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Nice hotel , excellent condition

Posted Jun 5, 2017
I love this place because tha staff is amazing and friendly. The beach is fabulous and close to the hotel . There are many entertainment during all day . I really enjoyed my vacation and I had a good time
Comment from Hotel Management
Jun 6, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regaridng your recent stay. Its great to know how much you enjoyed your vacations here with us and had a fantastic time! We look forward on welcoming you again soon! Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island NY

1st time in Cancun

Posted Jun 4, 2017
Amazing experience! I'd go back in a heartbeat! Everyone was so kind and helpful, resort was very clean, everything accessible and something for everyone.There were NO live nightly entertainment. I would have like to see a day set aside for theme night. The food was Okay!
Comment from Hotel Management
Jun 15, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a good time and enjoyed your 1st visit here with us! We are sorry you missed our live band every night at our lobby, they play from 10 pm until 11.30 or midnight, we look forward on welcoming you again so you can enjoy this service as well! Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
i paid for a room in royal solaris luxury king bed ,when i get there for my surprise they change my room without ask me to grcaribe with to bed it was very inconvenient i do not likely told the menage he didn't nothing about it.
Comment from Hotel Management
Jun 6, 2017 by Hoteles Solaris de México, Hotel Management
We appreciate you taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies that your stay was not as pleasing as it was supposed to be and for not meeting your expectations. It is important to mention that this transfer is an upgrade and it is done without any cost, we are very sorry you didn't enjoy it and we couldn't help you during your stay. We have shared your comments with our Management to make sure we improve our customer service at all times. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Very nice hotel close to the beach friendly staff

Posted Jun 3, 2017
The hotel was awesome the food was amazing and the staff was very helpful and friendly
Comment from Hotel Management
Jun 4, 2017 by Hoteles Solaris de México, Hotel Management
Thanks for taking the time to share your comments regarding your recent stay. We are glad you had a fantastic time and enjoyed our food and our service! We look forward on welcoming you again! Best Regards,