Ratings based on 706 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach & amazing food!

Posted Jan 2, 2017
Pros: Food, beaches
Cons: More dinner options, better hot tob
We had an amazing vacation and Sandos! Every meal we had was delicious and the service was better than other resorts we've been to in the Caribbean. The beach and the view is spectacular and the pools were beautiful and well maintained. Would definitely visit again! The outdoor pool staff were really excellent and our bartender Rafael makes the best margaritas! Also loved the daily yoga classes with Adin!
Comment from Hotel Management
Jan 2, 2017 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel with wonderful beach

Posted Dec 30, 2016
I have no negatives to say about this resort. Wonderful conditions, staffs, variety foods, restaurants, especially the poolside restaurant, beach chairs, beds, pools. We will definitely come back again!
Comment from Hotel Management
Dec 31, 2016 by Web Relations, Hotel Management
Dear Lena, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

GREAT hotel/location/staff. Bad airport transit.

Posted Dec 29, 2016
Pros: Service staff (especially at the bars, restaurants, and buffet) went consistently above and beyond to make our stay truly great.
Cons: Transportation to the airport. Very big problem.
Location: The location is great. The beach and water are stunning. Within walking distance of some places in Cancun. Highly recommend.
The beach and the layout of the outdoor pool and bar areas truly exceeded our expectations (with stunning views). The overall service was incredible (the indoor bar staff, especially Rafael and Veronica, were so welcoming). We were all very pleased with the resort's food (delicious & consistent) and restaurant staff (especially Romeo & also the buffet staff). The only substantial issue with our stay involved the transportation to the airport. We confirmed with the concierge and reception on multiple occasions that we could order an Uber from the resort to the airport. They insisted that we only needed to alert the staff so that they could allow the Uber passed the gate to pick us up. However, when it came time to meet the Uber, the doorman seemed determined to prevent us from meeting it, hailing taxis for us outside (that cost literally 10 times more), and insisting the Uber couldn't pass the gate. Meanwhile, the taxi drivers hovered around us and pestered us to take their cab. When we finally just ended up carrying our luggage to the gate to the meet the Uber, taxi drivers surrounded our car, heckled the driver, and then threw something at the car when we drove off. Uber is obviously new in Cancún. But Sandos really needs to sort out this situation. It is by far the most convenient and economic option for guests, so they should think seriously about how they will deal with this situation in the future.
Comment from Hotel Management
Jan 3, 2017 by Web Relations, Hotel Management
Dear Graeme, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are sorry to know your stay was marred by the mentioned circumstances; We do not suggest our guests to book an uber, in fact, if they require transportation service, se suggest them to book it through our co-company. We sincerely hope we have the opportunity of welcoming you back for a renewed experience at some point soon. Best Regards.
5 out of 5
Recommended
for Couples
by A verified traveler from KC area

Nice boutique style Hotel.

Posted Dec 20, 2016
Pros: The staff sells this place.
Cons: Update the suites.
Location: It's Cancun what's not to do, you want it they have it.
Not going to mince words we were sceptical at first. We are used to staying at the big resorts with the kids and grand kids so this was a real change for us. It was just my wife and I this time and I wanted try a smaller boutique style hotel and after looking at this place online it looked great. Now the internet never lies right...... Oh boy....Honestly the hotel is an older place and it shows it in some areas. We had a suite and it was spacious, kitchen area was not good, bathrooms were updated but lacked in lighting. Pool nice but shaded in the early afternoon by another resort. It's a good fit for the older clientele. NOW THE GOOD PART, this place really grows on you. The staff is fantastic and I mean every one of them. They all should get an award for how nice they were, how hard they work for you and they remember your name. The food (OMG ) the best tasting food I've ever had and we have been going to Mexico for 15 years. The beach area was great for a little wave jumping. Fun fun. Everyone should give this place a shot. I guarantee you won't regret it. I still think about the staff daily and I will be going back. Thanks Sandos for a great week!! FYI gentlemen bring pants and nice shirt you will need it for a couple of the restaurants.
Comment from Hotel Management
Dec 22, 2016 by Web Relations, Hotel Management
Dear Dale P, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great all inclusive resort tight on beach.

Posted Nov 25, 2016
Nice resort, loved the beach and the gazebos for use by the guests. The staff was very friendly and the food was great. We would definitely go back.
Comment from Hotel Management
Nov 26, 2016 by Web Relations, Hotel Management
Dear Colby, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We sincerely hope we have the honor to welcome you back in the near future once again. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Pampered Stay

Posted Nov 16, 2016
Pros: Compact, friendly, and fantastic beach and multiple pools with plenty of room to spread out.
Cons: With the exception of the Japanese Steak House, the food was never quite hot.
Location: We liked the fact the hotel was only about a half hour away from the airport by cab. Since we only had 5 days, we didn't explore much.
The hotel staff could not have been more accommodating and gracious. Everyone was pleasant and eager to please. The room was beautiful and they even gave us an upgrade to a suite on a higher floor with a better view at no additional charge when one became available. Wonderful treatment!
Comment from Hotel Management
Nov 26, 2016 by Web Relations, Hotel Management
Dear Kim, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We hope we have the honor to welcome you back in the near future. Best Regards.
3 out of 5
by A verified traveler from US

Will not be staying at sandos again.

Posted Nov 12, 2016
Pros: Room was clean and was cleaned daily in a timely manner
Cons: Food was not the best, room service (except for morning coffee) was very slow and not very appetizing. Hard to get a drink, service was slow, very slow. We had to go to multiple waiters and it would take most days over an hour to get a drink while near pools or ocean.
Comment from Hotel Management
Nov 14, 2016 by Web Relations, Hotel Management
Hello Mr. Lynn, On behalf of our resort, we would like to thank you for choosing us as your destination resort. Our guest’s feedback is truly appreciated in our constant commitment to provide excellence. It's very unfortunate to know your experience was unfortunately not as expected. Please be certain that this situation does not meet the usual standards from our resort and that we are taking action to prevent reoccurrences like this in the future. Once again, we thank you for taking the time to share your overview with us and sincerely hope we have the opportunity of welcome you back in the near future to provide you a renewed experience. Best Regards.
2 out of 5
by A verified traveler from Los Angeles, CA

Disappointing

Posted Oct 31, 2016
Okay, so just stayed at Sandols for a quick getaway. In short, I feel as if the resort was a "wannabe resort." FOOD: The food served at the bars and delivered to the room was just horrible. I mean horrible to the point where I am not sure if my burger has real meat. That said, I will say the food at the three onsite restaurants were satisfactory however it may take over an hour to actually receive service. ALCOHOL: The drinks were watered down. You can literally take shots all day and not get a buzz. The "all inclusive" guise is nothing but a scam in my opinion. POOL: The pool appeared to be clean however it was absolutely tiny compared to the pools at other resorts. We went over and enjoyed the pool at the Marriott which was absolutely stunning to that at Sandols. NIGHTLIFE: There is only 1 club at the resort. The bartenders were very friendly but I am accustomed to resorts having several different options. BEACH: The beach was nice. No complaints. ROOM: We were given a room that overlooked an area of construction. The construction workers constantly woke us in the early morning hours with sounds of sanding and grinding. After many complaints we were finally moved to a suite overlooking the ocean. The suite was nice, so no complaints there. Personally, I would not stay at this particular resort again.
Comment from Hotel Management
Nov 2, 2016 by Web Relations, Hotel Management
Dear Bryan, We would like to thank you for taking the time to write a detailed overview about your experience. There seems to have been a number of aspects in your review which are very atypical and not reflective of our brand experience; It's unfortunate to know your experience was marred by this and assure you that we will take the proper measures to prevent re occurrences like this in the future. Your comments have taken all our attention. The aspects are under close revision with the corresponding department heads; however, we would have really appreciated to have your feedback or complaints while you were still in our property in order to deliver a better experience to you. We sincerely hope we have the opportunity to welcome you back in the near future to provide you a renewed experience. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome!

Posted Oct 20, 2016
Pros: The beach service and pool was top notch.
Cons: The good can be a little better.
Location: The hotel was prime location. centered to everything. Parasailing, malls, and restaurants.
Room was clean, view was amazing, food was good, and the staff was excellent!
Comment from Hotel Management
Nov 20, 2016 by Web Relations, Hotel Management
Dear Dina Ali, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We sincerely look forward to welcome you once again in the near future. Kind Regards.
2 out of 5
by A verified traveler from toronto / on

It is not worth it ;(

Posted Oct 20, 2016
Room wasn't ready when we got there. We ended up getting the room at 4 o'clock... Rooms service sucks, they never brought us what we ordered. They don't have cleaning supplies available for the guests. Food is horrible, constructions every where, lots of noise... It felt like you are In downtown New York ..... ;( I defenitely do not recommend this place.
Comment from Hotel Management
Oct 25, 2016 by Web Relations, Hotel Management
Dear Marcela, It's unfortunate to know about your experience and we absolutely understand the situation expressed on the review of your recent stay, we do hope that our reply to your feedback restores some semblance of trust on us, and give us renewed opportunities to be of service to you. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team. We sincerely hope we have the opportunity to welcome you back in the future. Regards.