Ratings based on 610 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great location , clean beach and friendly staff!

Posted Aug 24, 2015
Great hotel ! I held a wedding here and the wedding coordinator Carmen is great at her job! Staff is very friendly. The hotel location is great. Very close to activities such as the jungle tour , flea markets , malls, downtown is just a 15 min bus ride depending on time of day. There are areas to improve this hotel such as the bathrooms in the pool area needs to be maintained , the pools needs to be touched up with minor work, bar one could use more flat screens throughout the bar , more updated music videos to be played , it would also be nice to open the bar past 2 am. But over all this is a awesome hotel with great food throughout.
5 out of 5
Recommended
for Families
by A verified traveler from Mexico

excelente

Posted Aug 24, 2015
Pros: las instalaciones y amabilidad
Cons: la variedad en los restaurant de reserva
Location: muy bien la ubicacion y la playa
muy bien que tienen rampa, muy amable su personal y los eAevadores conectados. excelente en SPS
5 out of 5
Recommended
for Everyone
by A verified traveler from Nuevo Leon

Disfrutando Sandos...

Posted Aug 22, 2015
Pros: El estado de sus instalaciones te hace sentir en un hotel nuevo, y la limpieza y la atención del personal es de primer nivel
Cons: pueden mejorar en el Room Service ya que nos dejaron esperando algo a las 23:00 hrs y nunca llegaron
Location: se tiene todo lo que se requiere al alcance de la mano, tanto en actividades internas como externas
De todos los hoteles en los que e estado (incluyendo mas de 3 veces en Cancun y en el area de Riviera Maya), este es sin duda el mejor de todos ellos, tanto por sus instalaciones como por la hospitalidad de sus empleados.
5 out of 5
Recommended
for Couples
by A verified traveler from Massachusetts

Great Hotel for Couples and Adults

Posted Aug 20, 2015
Cons: Would bring in more activities during the day and evening.
Location: The location was perfect and easy to get to the city.
Took a mini vacation with my 2 children (25 & 22). The resort was mostly couples and not much to do on the but a great place to go and relax...this said it was very clean, food awesome, everyone was friendly. Had no issues at all! Would recommend to older couples to get away and enjoy quiet time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!!

Posted Aug 19, 2015
Sandos is a beautiful hotel with a great view to the ocean and amazing pool views. We stayed for 7 days and everything was great from food to drinks. The restaurant season was amazing! Hibachi must try it! The pizza oven was great too. Overall it was a great experience.
2 out of 5
by A verified traveler from miami

for long entry in the room

Posted Aug 19, 2015
It has priority only for elite royal mienbros we were in the hotel from 9 am able to get into the room at 2:30 am
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Luxury Resort, on the beach!

Posted Aug 18, 2015
Pros: Attention to detail, personalized service/experience, warm and hospitable staff, on the beach, great pools and awesome food.
Cons: Not a thing!
Location: 20min from downtown Cancun, 15min from the airport. Right on the beach and in the middle of the hotel district.
Returned from a 5 night holiday at the Sandos, Cancun Resort and were completely satisfied with our experience. The entire staff was warm, friendly, and very hospitable. We spend most of our days pool/beach side as we have done most of the attractions in the past. We were very pleased with the amount of activities the resort had to offer, the music, beach and pool volleyball and not to mention the top-shelf drinks! We are more accustomed to the LARGE Resorts, but after staying at Sandos, we are now done with the large "chain" resorts and look forward to returning to Sandos Cancun and their other property in Playa de Carmen!
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted Aug 18, 2015
Staff was awesome!!! For all inclusive there was not much entertainment, rooms were a bit dated, but overall nice experience.
2 out of 5
by A verified traveler from Frisco, Texas

Do not stay here!

Posted Aug 17, 2015
Pros: Liked the location
Cons: Property not kept up and pool area dirty
Infinity pool not even working or running. Property not kept up. I have been to this hotel before when it was the Le Meridian. It was so much better then. Hair was floating in the pool. Everything was dirty and the staff was very "money hungry" instead of helpful. So disappointing!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Was excellent! Food was great! Service was great! Was definitely surprised by it all!!