Ratings based on 988 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New York

Amazing experience

Posted May 22, 2016
Upon arrival it was a beautiful resort. Luxury A+. Prime Location, easy to get places if you do excursions. Staff was amazing, we were greeted by Erick, concierge Yelena and Gamaliel were a great help setting up our plans for the day. They have a beautiful Asian restaurant style hibachi, we got chef Miguel his plates were delicious. Our view from the room was perfect, you could see the lagoon and the ocean, the pool was also centered. Overall an amazing experience.
Comment from Hotel Management
May 25, 2016 by Web Relations, Hotel Management
Dear Christy, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
2 out of 5
by A verified traveler

Loud noise.

Posted May 18, 2016
Pros: Pools.
Room on 7th floor was very noisy from a/c units next door hotel. Paid for the balcony but didn't want to stay there because of that noise.
Comment from Hotel Management
May 20, 2016 by Web Relations, Hotel Management
Dear Traveler, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.
5 out of 5
by A verified traveler from recife

Excelente

Posted May 16, 2016
Quero voltar o quanto antes. Excelente estadia! Fui muito bem atendido e pretendo voltar!
Comment from Hotel Management
May 19, 2016 by Web Relations, Hotel Management
Querido Fabio, Obrigado por ficar com a gente. Nós trabalhamos duro para fazer nossos clientes felizes e agradecemos o seu feedback. Estamos ansiosos para recebê-lo de volta no futuro próximo. Atenciosamente, Sandos Cancun Luxury.
4 out of 5
by A verified traveler

The staff is what makes the Hotel.

Posted May 13, 2016
Pros: Staff, food, the view from our room.
Cons: Remodeling the rooms.
Location: Great location transportation was great close to shopping malls and other neat places.
Great stay staff was always there to make sure your stay was pleasant,and the food was amazing.
Comment from Hotel Management
May 13, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
4 out of 5
by A verified traveler from Rotterdam

Great small luxury hotel

Posted May 13, 2016
We stayed 6 days in this hotel, after travelling 9 days with rentcar in Yucatan peninsula. pros: small (217 rooms, this is small compared to big resort in cancun), super clean, nice rooms with lot of care, very kind staff, personal approach. Food great quality (lot of healthy options, high quality, different restaurants what makes it not feel overfilled). Great pool and beach. cons: - the white wine in the restaurant is room (20-21 °C) temprature, it should be between 8-14 °C. - make please reservations for Italian restaurant and steak house possible. For the stake house we waited so long that we left and for the Italian we had to wait 1 hour (there were enough tables, not enough staff). - during the day there was construction work in some rooms, but since we were whole day enjoying pool and beach we had no problems with it.
Comment from Hotel Management
May 17, 2016 by Web Relations, Hotel Management
Dear NJ, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
3 out of 5
by A verified traveler from Vancouver

Could of been better

Posted May 12, 2016
My Girlfriend and I attended Sandos for 9 days this past week, all in all it was an okay trip. Somethings were good, somethings were bad. The resort it self is very nice, it's on the smaller side, so with that comes a more personal touch with some of their staff members, who get to know you by name. Their service was inconsistent, some staff were phenomenal, while others lacked skills to multi-task several orders at once which often ended up with forgotten orders. The food was again hit or miss, the Japanese restaurant is very good for mexico, they serve the same food every time they're open there though so unfortunately going there every night wasn't ideal. The buffet lacked quality, quantity and variety. There are minimal vegetarian options, and the fruit tasted like chlorine on several occasions. My girlfriend was unfortunately vomiting for a day but the staff genuinely seemed concerned, which may not seem like much, but it was a nice thought. The entertainment staff are friendly, but their itinerary was extremely boring. The agenda was essentially the same with slight modifications depending on the day. Unfortunately our room didn't have a balcony and was located right above the night bar; which goes until 1 am every night. All in all we had a good time, but most likely will not return
Comment from Hotel Management
May 17, 2016 by Web Relations, Hotel Management
Dear Perry, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.
5 out of 5
by A verified traveler from los angeles, ca

Beautiful place to stay!

Posted May 6, 2016
First off, all inclusive with good food and drinks! Clean hotel, awesome staffs, good price.. nice pool.. Very very satisfied trip!!!
Comment from Hotel Management
May 7, 2016 by Web Relations, Hotel Management
Dear Cal, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
4 out of 5
by A verified traveler

Posted May 4, 2016
Service is good, property is nice but the food is not good!!!!!
Comment from Hotel Management
May 4, 2016 by Web Relations, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
5 out of 5
by A verified traveler from New York

Very nice hotel right on the beach!

Posted May 4, 2016
Pros: The heated pool and location right on the beach. The pool and beach beds were our favorite!
Cons: The buffet was lacking especially the bacon. We had to ask for it every morning.
Location: The location was good; not far from the airport and walking distance to shopping. Felt very safe.
We had a great time at Sandos. The weather was beautiful; hotel and rooms were spotless; pools were refreshing especially the heated one; the beach and water were breathtaking; and the pool and beach beds were luxurious! We enjoyed them most of all; so relaxing by the pool and on the beach. The food varied from good to outstanding. The buffet was ok; the steak house was outstanding one night and just ok the second night; be sure to try the hibachi restaurant - dinner and a show; the outdoor restaurant by the pool offered an extensive menu and everything we tried was delicious. Drinks were super and the staff were very attentive by the pool and beach. We've stayed at several all-inclusive resorts both in Mexico and throughout the Caribbean. This hotel was top notch. It's on the small side but that was more than ok. Shows were pretty good; small shows not elaborate presentations. Sometimes a bit of a language barrier but that's to be expected.
Comment from Hotel Management
May 4, 2016 by Web Relations, Hotel Management
Dear Carol, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.
2 out of 5
by A verified traveler from MD

Harassing TimeShareStaff. Great beach.

Posted May 2, 2016
Pros: Beach, Drinks, Pool some days, Nice Balcony (partial ocean view).
Cons: Rooms updated, stop harassing customers (duh), more food options
Location: Aquaworld across the street offered all the free non-motor activities (NOT ON THE RESORT), close restaurants and clubs, we did not try them out.
Pools are boarder line unusable on some days as they are in-between two hotels and high up- super super windy. Beach is great, plenty of space there which is by far the highlight. Room service was quick but the food was awful. Buffet was good, as was the pizza and lunch place. Wanted to try the steakhouse but it was closed twice when we hoped to go (including a Saturday?) Harassed multiple times about a timeshare presentation, even after declining- we were chased down the hall and lied to about it being part of our package since we got a suite, and that you needed to have the presentation to go eat breakfast. The regular staff and servers were fantastic, fast and polite. The drinks were good...but even laying out by the pool or beach you have vendors asking you to buy things (which really wasnt too bad), but worse was the staff constantly asking you to go on excursions off resort. We kept telling everyone we just want to lay on the beach! I would not return here, or maybe to Mexico at all from this experience. Punta Cana DR was overall a better experience, cheaper and we were not harassed for any of this junk. Lastly hotel room is comfy and cleanish- but there are bad patch jobs, broken TV, broken toilet (there were 2 so we didnt care), just needs alot of love.
Comment from Hotel Management
May 5, 2016 by Web Relations, Hotel Management
Dear M, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable and important for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.