Ratings based on 1,101 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Best hotel ever

Posted Feb 5, 2016
Great location, beautiful facilities, the best service and high quality food. I went for my honeymoon and we received attention.for kings. I will travel there if possible every year
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to beach nice area

Posted Feb 4, 2016
All the restaurants their very good- everyone very pleasant lots of entertainment.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 4, 2016
Outstanding service, food, entertainment. Adults only was great. Not for families. Plan on going again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Great Hotel, easy to get too, top notch!

Posted Feb 1, 2016
Pros: I would have liked more light in the bathroom to do my make up.
I had stayed at this hotel before and wanted to come back again. It is very well maintained, the staff is outstanding. The facilities are great and the is a great variety of restaurants to choose from. I enjoyed the pool, the beach and the amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Wenatchee, WA.

Great couples hotel

Posted Jan 31, 2016
A great place for couples to spend a few days or a week.
5 out of 5
Recommended
for Everyone
by A verified traveler from wv

Posted Jan 27, 2016
Beautiful and clean hotel. Service was exceptional!
Comment from Hotel Management
Jan 29, 2016 by Marhu B. e-Concierge & Social Media Coordinator, Hotel Management
Dear Elaine; Thank you for choosing Secrets The Vine as your host and taking the time to share your experience with us. Kind regards; Marhu Barreto e-Concierge & Social Media Coordinator Secrets The Vine
5 out of 5
Recommended
for Couples
by A verified traveler

Beautiful all inclusive resort!

Posted Jan 25, 2016
Secrets has a beautiful and elegant lobby. Restaurants are clean and well decorated. The food was wonderful. Rooms are spacious and bed is comfortable. Large shower with two showerheads. Pool areas are fantastic and bar service was incredible. Waiter staff was attentive and polite. I would highly recommend.
Comment from Hotel Management
Jan 31, 2016 by Marhu Barreto e-Concierge & Social Media Coordinat, Hotel Management
Dear Guest; We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. Kind regards; Marhu Barreto e-Concierge & Social Media Coordinator Secrets The Vine
5 out of 5
Recommended
for Couples
by A verified traveler from Oceanside, CA

Nice upscale resort with high amenities

Posted Jan 20, 2016
Pros: The room, the service, the views, the restaurants, the beach.
Cons: The pool areas were all packed - there were literally no seats many times. I heard Sept is a good month to go if you want to have a less packed area.
Location: I would really recommend checking out one of the 'X' places - we went to Xplor and that was one of the funnest places I've been to - amazing cave syst
When we first arrived to the hotel, we noticed they have a ton of staff (all very friendly)! Before we got to the front desk, we were greeted by a gate guard, a valet host, bellman, two interior hostess' (I don't want to say too much because I think some of it is supposed to be a surprise to you, but you will be treated incredibly well). When we got to the front desk, we were explained so many details of what we can look forward to. The bellman took us to our room and explained more details as we walked through the hotel. The restaurants all offer an incredible atmosphere and - I was a bit scared because some people said the food was bad but I thought 95% of it was over the top amazing! The other 5% was okay but everyone has their own taste. Our original room (1708) was a deluxe ocean view room, but it was more like a view of the Sandos hotel building (unattractive) but you could turn your head to the right and see the beautiful blue water or to the left and see the lagoon. The room had 1 small chair at a vanity (I think the room was missing a large chair) but the bathrooms were very unique and attractive. Because the view wasn't quite what I had imagined, seeing all the way down the el Rey strip (and that there was just the 1 seat for two of us) we upgraded (room 2623) and it was well worth it! The view all the way down the el Rey strip and the beach view improved 100x, plus it was a junior suite so it had a couch if we wanted to sit down together. Plus the balcony
5 out of 5
Recommended
for Couples
by A verified traveler from New York

Perfect for adults only vacation

Posted Jan 19, 2016
Pros: Staff is very attentive and helpful.
Cons: The doors should be insulated from noise coming from hallway.
Location: it is close to all attractions in cancun hotel zone.
I have stayed in this hotel for 4 nights at 20th floor oceanfront room. Everything was perfect in the hotel except the noise from hallway.. The doors are not well insulated. Pretty much you hear all small noise from hallway.Hotel advertises fully stocked in room mini bar but only soft drinks and beer was offered.
4 out of 5
Recommended
for Everyone
by A verified traveler

立地もサービスも良い素敵なホテル

Posted Jan 14, 2016
部屋から、ビーチサイドとラグーンサイド、両方の海を見ることができるホテルは珍しいと思いました。 貴重な経験ができました。 スタッフも食事も最高でした。
Comment from Hotel Management
Jan 29, 2016 by Marhu B. e-Concierge & Social Media Coordinator, Hotel Management
コメントを頂き誠に有難うございます。貴重なご意見、サービス向上の参考にさせて頂きます。再度、シークレットディバインにお迎えできるのをスタッフ一同、心よりお待ちいたしております。