Ratings based on 1,620 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Very nice and relaxing. The staff was excellent never didn't have a drink in my hand. The food was good at every place we ate at and there was never a wait to get into the places.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Amazing!

Posted Jun 8, 2017
We love everything about our stay the room was fantastic, great views, CLEAN! Food was great, and the service was like none we have ever expierenced!
Comment from Hotel Management
Jun 22, 2017 by Social Media Coordinator & Econcierge, Hotel Management
We would certainly be glad to have you back for another round of a wonderful stay. We look forward to have you back at Secrets The Vine, your home in the Mexican Caribbean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very nice hotel.

Posted May 31, 2017
Pros: Beautiful hotel.
Cons: Food selections and quality, especially beef and seafood.
Very nice modern hotel. Staff is very attentive but continuously tries to sell you upgrades, spa treatments, time sharing or club memberships. Food was generally good although shrimp and scallops were repeatedly under cooked and beef was tough. Had one or the worse steaks at their steakhouse so stick with a tenderloin. Should have other seafood offerings but salmon was good although not local. Lunch options were fine and the breakfast buffet was huge. The hotel had four nice to very nice pools although we spent most time on the beach. Would have been nice if they could keep the locals from trying to sell their wares on the beach.
Comment from Hotel Management
Jun 2, 2017 by Social Media Coordinator & Econcierge, Hotel Management
We really appreciate your kind comments about our resort. Our team looks forward to have the opportunity to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from carlsbad, CA

Worth the upgrades

Posted May 31, 2017
Beach and room were both beautiful! We upgraded to the penthouse. We normally don't do that sort of thing but so happy we did. We were in room 2300 for two nights. We would not have been able to afford it if we stayed there for a week but for a few nights was well worth it! We had a panoramic view of the ocean and the room was stunning. Service was great as well
Comment from Hotel Management
Jun 13, 2017 by Social Media Coordinator & EconciergeIT, Hotel Management
Thank you for sharing with us, these amazing pictures of your recent stay at our resort. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.
5 out of 5
Recommended
for Everyone
by A verified traveler from T

amazing trip

Posted May 30, 2017
The staff, accommodation and location was just perfect. We were celebrating our 35 wedding Anniversary and couldn't have had a better time. We will be back
Comment from Hotel Management
Jun 2, 2017 by Social Media Coordinator & Econcierge, Hotel Management
We are overjoyed to learn that you have enjoyed your special celebration with us,our team really looks forward to be your hosts again.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

SECRETS de VINE. Awesome experience.

Posted May 30, 2017
Pros: Everything, but especially how the staff is so pleasant and helpful. They treat you like they would like to be treated which is very special.
Cons: Nothing
Location: There were a lot of activities offered. We went on the Don Miguel II, a full day on the catamaran with snorkeling, swimming, and beach. FANTASTIC!!!
The hotel and all the amenities was fabulous. We found all of the staff very friendly and extremely helpful. They went out of their way to cater to you. It was a great place to celebrate anniversaries with our friends. We found most amazing how the staff (mostly the entertainment staff) reached out to ask and know our names. Once they asked, they always remembered our names and spoke to us throughout the stay. It was amazing how they remember so many faces and names, knowing the 1000's of guests they meet every day. The wait staff and management at the Blue Water Grill was fantastic. We has such superior service there. All of the food and drinks were also very good. The food selection is wonderful. We saw an amazing magician show and other great singing entertainment by a group called The Jersey Boys, and a Tenor group.
Comment from Hotel Management
Jun 2, 2017 by Social Media Coordinator & Econcierge, Hotel Management
Thank you for choosing the hospitality of Secrets The Vine, and for taking the time to write a review about your recent experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

Amazing experience

Posted May 23, 2017
2nd year in a row we have come to Secrets The Vine in Cancun and it keeps getting better!
Comment from Hotel Management
May 28, 2017 by Social Media Coordinator & Econcierge, Hotel Management
We look forward to be at your service again, at Secrets The Vine your home in the Mexican Caribbean.
3 out of 5
by A verified traveler from los angeles

Terrible.

Posted May 10, 2017
I went terrible hotel. General manager does not work. Specially preferred level staff are so rude. They break my 3000 dollar trip.
Comment from Hotel Management
May 26, 2017 by Social Media Coordinator & Econcierge, Hotel Management
Your comments are truly valuable for us, as this allow us to improve our service levels and product. We invite you to share us you more feedback about this matter via direct message.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

All inclusive resort for adults only

Posted May 9, 2017
It was great. I didn't want to leave. The serve was exceptional. Only I didn't not enjoys was the traveling portion. I will never fly Spirit airline again.
Comment from Hotel Management
Jun 23, 2017 by Social Media Coordinator & Econcierge, Hotel Management
Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was outstanding.
4 out of 5
by A verified traveler

Clean facility with room for improvement

Posted May 8, 2017
Pros: The staff and the room were positive aspects of this hotel.
Cons: The entertainment options at the resort were limited. None of the shows that are customary for these all-inclusive resorts.
Location: We did not leave the resort.
We upgraded to the package that grants access to the pool on the 12th floor. We assumed that this would grant us a higher level of privacy. Unfortunately, it did not. The hotel, it appears, is trying to recruit timeshare participants. There was a CONSTANT flow of people coming through the VIP area on tours. It was very disturbing. Other than that, we were disappointed in the culinary options. We expected a buffet to be available every day for dinner as it is for lunch and breakfast. There was not, which was a disappointment for us because most of these resorts offer that. Also, the meal options were not five star -- no crab legs or claws, no lobster, no filet mignon. We will not return to this resort.
Comment from Hotel Management
May 29, 2017 by Social Media Coordinator & Econcierge, Hotel Management
Obrigado por postar uma nota tão grande sobre a sua estadia recente no Secrets The Vine. Nós compartilharemos seus maravilhosos comentários com a equipe, pois estamos certos de que eles terão prazer em ler essas notas notáveis.